Sunlight Air has been a game-changer in the local aviation sector, delivering a pleasant ride, and is committed to making its services available and accessible to every user, irrespective of their ability. To support passengers with mobility challenges, disabilities, or medical conditions, Sunlight Air Wheelchair and Special Assistance Services have been thoughtfully designed. The services certainly are more than just for comfort–they give the feeling of dignity, security, and tranquility, making the travelers concentrate on the pleasure of their trip instead of being concerned about access to the facilities.
Understanding Sunlight Air Wheelchair and Special Assistance Services
Sunlight Air is committed to providing a comfortable, caring, and inclusive experience for its customers on every trip. People with disabilities, older adults, pregnant women, and anyone in need of extra support may comfortably rely on the Sunlight Air Wheelchair and Special Assistance Services to be their travel companions, making the entire journey without any hassle, secure, and relieving their stress.
Requesting Wheelchair and Medical Assistance On Sunlight Air Flights
Passengers with special needs can easily request a wheelchair, oxygen, a stretcher, or a bassinet in the passenger details section when they are booking their flight. It is also possible to make a request for help if the booking has already been completed. In that case, an email with the reference number is sent to customercare@sunlightair.ph.
Discounts Offered By Sunlight Air for Senior Citizens and Persons with Disabilities (PWDs)
Sunlight Air extends fare to senior citizens and PWDs. The price reductions go along with money discounts for usual trips (promo trips are not included) and can be made by just reserving a ticket using the Sunlight Air official website.
Traveling with Mobility Aids and Medical Equipment On Sunlight Air
Passengers carrying their own mobility aids or medical equipment for use on board are allowed. To make the procedure easy and quick, they can:
- Contact the airline when you make your booking or before departure.
- Get prepared for undergoing security screening, and also do not miss out on notifying the agent when checking in. You must also provide appropriate medical documentation required for your equipment’s transportation. You must even pack your items properly to prevent any damage when they are getting transported.
- If it is a battery-operated item, make sure you follow the airline regulations regarding bringing batteries on flights.
Priority Boarding and Security Screening On Sunlight Air
Priority boarding is available at Sunlight Air for those passengers who need assistance. In addition to this, airports have special lanes for people with disabilities or special needs, which make the security checks faster and provide easy access.
Inflight Assistance For Passengers With Special Needs
Passengers who need support during the flight—such as help with meals or using the restroom—are encouraged to notify the airline in advance as early as 24 hours before their flight’s departure time. If needed medical certificates with a seven-day validity should be submitted as well. Cabin crew members are trained to assist with dignity and care, ensuring passenger comfort at every stage.
Responsibility for Mobility Aids
Although mobility aids and devices are allowed to be taken with you as part of your carry-on baggage, passengers are responsible for their safekeeping during the journey. Sunlight Air agents will help passengers in transporting their mobility aids from pre-departure area up to the aircraft, also to your vehicle from the arrival area.
Guidelines for Unaccompanied Minors On Sunlight Air
Sunlight Air permits unaccompanied minors on board who should be at least eight years old but less than 12 years. To qualify for travel as an UM, the reservation of the kids should be confirmed, and a SHIS (Special Handling Information Sheet) should be completed and also signed by their guardian or parent.
Children below eight cannot travel unaccompanied, they must be escorted by an adult at least eighteen years of age.
The UM should be accompanied by an adult to the airport during the flight’s departure. They must also assure Sunlight Air about the fact that another adult will collect the child at the departure airport. You should present the UN’s birth certificate (original) at check-in.
A PhP 1,120.00 handling fee will be charged to avail of Sunlight Air’s UM service. The UM will be accompanied to the aircraft by a Sunlight Air staff. They’ll be introduced to the cabin crew and also be guided to the seat assigned to them.
When they reach their destination a Sunlight Air representative will help them deplane. They will be released to the concerned person whose name has been enlisted on the Special service form. They must furnish proper identification, alongside proof of age.
Sunlight Air Special Assistance Rules for Passengers with an Illness or Medical Condition
Passengers having an illness or a medical condition are allowed to travel in the medical case passengers category. They should furnish proper medical certificates to validate that they are fit to travel. They should also confirm that they don’t have any communicable diseases. Dental cases which include surgical procedures, as well as tooth extraction are also included in medical conditions.
Sunlight Air’s Initiatives For Cancellations Due to Medical Conditions
When a passenger’s travel plans are affected due to any illness or medical condition here are some of the options provided by Sunlight Air:
If you rebook your flight in thirty days from its original departure date then no fees will be charged. Changes made after this time period will be subjected to a charge. You may either request for a complete refund or convert the fare to a travel fund with 365-day validity.
This rule will apply when the passenger isn’t physically fit for travel. It may even happen when the passenger’s immediate family member (parents, grandparents, spouse, children, grandchildren, parents-in-law , etc falls ill due to which travel gets disrupted. In such cases, proper proof has to be provided.
Travel Guidelines On Sunlight Air for Expectant Mothers
In the case of uncomplicated pregnancies, Sunlight Air doesn’t have restrictions on air travel. However, pregnant mothers must consult with the doctor prior to planning an air travel.
- 4 to 24 weeks: A medical certificate is not needed; only the completion of the Expectant Mother Information Sheet is required.
- 24 to 32 weeks: Along with the form, a medical certificate (valid for 7 days) is needed.
- 33 weeks and over: Boarding is not permitted, and the passenger will be considered a medical case.
If their travel is disrupted due to their health condition, then they rebook in 30 days absolutely free of charge. Fare differences will be charged if rebooking is made after this period.
Policy on Animals
Animals are not permitted onboard unless:
- The animals are transported in compliance with the IATA Live Animals Regulations as well as the government rules, and they have been safely enclosed in carriers or pet containers.
- These animals are formally recognized as Service Animals that accompany a disabled traveler.
Sunlight Air’s Special Assistance Regulation for Travellers with Infants/Kids
Infants and kids are allowed onboard, but have to be accompanied by any adult. Infants who are a minimum of 16 days old, but less than two will be charged PhP 800.00. Those over 2 but below 11 will be charged a fare equivalent to adult fare. A reserved seat as well as a baggage allowance isn’t a part of the infant ticket.
Thus, the infant’s baggage must be combined with that of their companions or parents. Baby strollers may be checked without absolutely no charge. Children with seats of their own have a baggage allowance like adults, which however, varies as per the fare types. Individuals travelling with infants aren’t permitted on seats near the emergency exits. When travelling with children or infants you should carry their birth certificate’s original physical copy.
Sunlight Air’s Seating Arrangements for Obese Guests
Sunlight Air understands that some passengers may need additional space because of their size. When a passenger of size needs additional seat and agrees to pay for the same, then the fee will be charged based on certain considerations as mentioned below:
- If booked over four hours prior to their flight’s departure, then the lowest fare available will be charged.
- When booked in four hours of their flight’s departure, Y class fare is charged.
- If the flight is overbooked, and the traveller requires an extra seat, in such cases, they will be accommodated on the next flight sans any fee.
Conclusion
When flying with Sunlight Air and availing its Wheelchair and Special Assistance services, passengers will not be disappointed. Sunlight Air offers each traveler a smooth and dignified experience from the time they board, through the flight, and on arrival. By being an airline that cares and puts accessibility first, it is not only transporting people but also providing them with tranquility and amazing travel experiences. Flying with Sunlight Air is a trip with safe, comfortable, and friendly support at every step.
FAQs
At the time of booking your ticket, you can request a wheelchair or any other special assistance that would suit your needs. Also, by calling Sunlight Air’s customer service, you can book a special aid at least 48 hours before departure.
Definitely. A wheelchair user is allowed to take their own wheelchair with them, which will be carried in the aircraft hold. No additional fee is charged for this. After arrival at the destination, mobility devices are given back.
Yes, Sunlight Air ensures that there is easy access to seating and prioritizes seating requests for passengers requiring additional space or proximity to lavatories. The earlier you book, the more privileges you will get with your seat.
Passengers who require medical care during their flight are asked to notify the airline in advance. Sunlight Air provides support, and its crew is trained to handle in-flight medical emergencies.
