Volaris Wheelchair Assistance

Just because you have mobility constraints doesn’t mean your travel needs to become a burden. Volaris Wheelchair Assistance is your ticket to traveling stress-free. Volaris provides the most comfortable and reliable service, whatever your journey purpose might be—business or leisure. From the check-in process to the entire flight and back to the airport, Volaris ensures that the disabled can enjoy a great traveling experience.

The article is designed to inform the reader about wheelchair assistance in Volaris. Specifically, it explains how to ask for help, which services you can get, and some useful tips for stress-free travel. Let’s make your next flight as comfortable and convenient as possible!

A Complete Guide to Volaris Wheelchair Assistance

Let Volaris Know in Advance: If you need wheelchair assistance, the first and foremost thing is to inform Volaris at least two days (48 hours) before your flight. This will ensure their staff can prepare the services that you will need, such as wheelchair storage and guiding assistance to travel through the airport.

Note: Wheelchairs are transported free of charge and are not counted against your baggage allowance.

How to Request a Wheelchair at Volaris

There are two possible ways to ask for help if you need a wheelchair.

• While booking your flight, Special assistance can be included if necessary.
• At the airport: Visit the Volaris counter, and the staff will arrange help for you.

The representative will meet you at check-in and assist you until boarding the aircraft, ensuring a smooth process from the check-in counter to the boarding gate.

What to Expect Onboard On A Volaris Airlines Flight Regarding Wheelchair Assistance?

Upon boarding, the crew will modestly assist you. They are mainly concerned with your comfort during the flight. Upon arrival, a wheelchair will be provided to you if necessary, and your wheelchair will be returned concurrently with the checked baggage.

Traveling with a Battery-Powered Wheelchair?

If you have a battery powered wheelchair, here is what you must keep in mind: 

Check-in Requirements: During check-in, you will be asked to provide the details of the wheelchair’s battery you are carrying with you (including the spare one). This will likely involve the battery label and/or a Material Safety Data Sheet (MSDS), which shows that the UN Manual of Tests and Criteria has been followed for the approval of the battery.

• You may transport:
  • One spare battery (maximum 300 Wh)
  • Two spare batteries (maximum 160 Wh each)

If the battery is removable or the equipment detachable, you should bring the technical sheet and user manual of the device. In case not available, provide counter staff with instructions on battery and part removal.

Safety Precautions: Also, carry a fire, and explosion-proof bag (Lipobag) for the lithium battery, plus tools to disassemble the battery. These tools will be checked with the device.

Lipobag dimensions must not exceed:

• Length and height: 25 cm / 10 inches
• Width: 35 cm / 14 inches

A visual inspection of the battery and the device will be carried out; transportation is not allowed if the battery leaks or is damaged.

Battery Transport Guidelines:

• A removed lithium-ion battery must be carried in the cabin with terminals protected. It must not be more than 300 Wh or 25g of lithium.
• Two extra lithium-ion batteries (maximum 300Wh, or 25g of lithium, altogether) can be taken onboard.
• In non-spillable battery-powered wheelchairs/mobility devices, accidental activation prevention, the battery must be disconnected and the terminals protected to avoid short circuits. NOTE: In the case of devices with an electronic memory chip, disconnecting the battery may result in loss of memory.

Important: Items with batteries failing to meet these requirements or visibly leaking/damaged will be rejected for transportation.

For electric wheelchairs:

• Arrive at the airport counter:
  • 3 hours before domestic flights
  • 4 hours before international flights
• The battery must be disconnected, with terminals insulated.
• Bring a manual or instructions for disconnecting the battery.
• The battery must be a dry or non-spillable wet battery labeled “non-spillable battery.”
• Maximum weight: 60 kg
• Maximum dimensions:
  • Length: 1.30 meters
  • Width: 0.80 meters
  • Height: 1.00 meter

Not Allowed: Spillable wet batteries, damaged/defective batteries.

Beyond Wheelchairs: All About Volaris Special Assistance Services

Volaris is sincerely dedicated to making air travel viable for all people. This guide provides an outline of Volaris Special Assistance facilities available to passengers with certain needs, ensuring a comfortable and stress-free journey.

Traveling with Infants (Under Age 2):

 Volaris offers two options for traveling with babies under two years old:

• Baby in Lap: Children from 7 days to under 2 years can travel on the Lap without any extra cost. Keep in mind that if your child becomes two years old during the trip, and in case you have booked a round trip, then you will have to pay the ticket for them to return.
• Adult Ticket for Baby: If you are traveling with a baby who will be sitting in their seat, you have the option to buy an adult ticket and use a car seat that’s approved by the FAA. Make sure you have checked the car seat for the safety labels.
• Traveling with Two Babies: If you are the only adult with two babies to take care of, one baby is allowed to travel with you in a car seat on a paid seat, and the other can travel on your lap without any additional charges.

Included Benefits for You and Your Baby

Volaris provides the following services at no additional cost:

• Stroller Assistance: Take your stroller to the aircraft door; staff will transport it to the cargo hold and return it upon arrival.
• Priority Boarding: Volaris offers priority boarding for passengers traveling with babies. Upon reaching the boarding gate, you may get in touch with the friendly staff who would be mor ehappy tp help you in the best way they can. 

Volaris Special Assistance for Unaccompanied Minors

Volaris presents the “Volaris is With You” service, designed especially for unaccompanied minors.

• Service Description: Unaccompanied minor service helps the young passenger from the departure airport, during the flight, and until arrival at the destination airport. It does not include transportation outside the airport.
• Minors from 5 to 17 Years Old: Youngsters aged 5-12 traveling alone must use the “Volaris is with you” service. For 13-17 year olds, on the other hand, this service is available voluntarily. All unaccompanied minors must be accompanied to the Volaris check-in counter by someone over 18 and have a printed boarding pass.
• Minors Under 5 Years Old: Between the ages of 2 and 4, kids can only fly unaccompanied when they travel with a member of the family who is between 13-17 years old. Both would be considered unaccompanied minors and need to sign up for the airline’s “Volaris is With You” service.

Special Assistance for Pregnant Women at Volaris

Volaris tries their best to make the journey comfortable for pregnant women and all of their passengers. However, if you are pregnant, here are things you should note to have a seamless or hassle-free journey.

If you do not have a doctor’s certificate, be sure to complete and sign the Notification of Pregnancy or Illness form provided by Volaris, acknowledging the risks of flying. This form can also be printed out at the airport.

You should talk to your doctor before traveling if pregnant. This is because there could be pressurization and turbulence on board. Moreover, you might not receive immediate medical attention when the need arises. 

The IATA recommends travel till the 36th week of pregnancy, after which you must furnish a medical certificate having an authorization from your physician.  If you have multiple pregnancies, then you may travel by air up to 32 weeks only. 

You should fasten the seatbelt round the hips and not abdomen. Pregnant women aren’t allowed to occupy seats in the emergency exits.

Volaris Airlines’ Special Assistance for Customers with Disabilities

Volaris is open to passengers with disabilities, provided they comply with the flight conditions.

• Visual Impairment: No payment is required from the passengers who travel with the service dog. Customer service teams are available to assist.
• Hearing Impairment: Flight departure and arrival information is displayed on screens in the check-in counters and boarding areas.
• Speech Impairment: Staff can assist passengers who have speech impairments. In fact those with speech issues may write a note to the Volaris staff, and they will be happy to help.

What Other Assistance Does Volaris Provide to Customers with Disabilities?

There are several other advantages that individuals with reduced mobility or a disability will be provided with. Here are some mentioned below: 

• Pre-boarding is available on a request basis.
• Get help before arrival or at the airport help desk.
• Volaris does not offer continuous monitoring or an assigned assistant for passengers with cognitive/mental disabilities.
• People who are unable to understand safety rules properly or have special needs must travel with a companion.
• Notify Volaris in advance of any special assistance needs.
• Passengers with cognitive or developmental disabilities can request assistance for boarding, disembarking, and connecting flights at the airport.
• Passengers who have a service dog to accompany them on the trip will be granted the most comfortable seating.
• Information regarding the cargo hold dimensions and the baggage allowance for assistive devices is provided by the regulations of the US Department of Transportation (DOT) on flights to and from the United States.

Special Considerations

• Medications on the Flight: Volaris crew members are not allowed to administer medication. If a passenger needs medication and is unable to do so himself, he must be accompanied by someone who can help him.
• Allergens: If a passenger with a service animal on board has an allergy, a flight attendant may help to change the seat of such a passenger (subject to availability). Volaris notes that airplanes are public places and guarantee no allergen-free environment.
• Incubators or Stretchers: Due to safety issues and air restrictions, Volaris cannot transport incubators or stretchers on board.
• Flight Restrictions: People who have certain illnesses (like diphtheria, tuberculosis, hepatitis, smallpox, measles, meningitis, open/bleeding wounds, or those who have had recent surgery) are not allowed to travel.

Volaris Special Assistance Services for Seniors 

Volaris offers services that aid older persons over 60 throughout their journey. This special service, “Volaris Is With You,” covers:

• Check in at the departure airport
• Boarding
• During the course of the flight
• Arrival at the destination airport

It’s important to note that this service is optional for seniors.

• Service Limitations

This is an amazing service for the convenience of seniors but comes with some limitations that one should make note of to save themselves from any hassle.

• Volaris staff will not take responsibility for any dietary needs or supply medicine for elderly people using this service.
• This service is not available to people who have lost their ability to function on their own due to their illnesses (e.g., old-age dementia, Alzheimer’s, or degenerative diseases).
• This service cannot be combined with the CBX service.

• Airport Procedures

On reaching the check-in counter at the airport, the seniors or their companion provides the data mentioned below:

• The senior’s details: name, phone number, address, and official identification.
• Contact information of the person who will be meeting the senior at the final destination airport.
• A declaration (under penalty of perjury) regarding the senior’s fitness to travel unaccompanied.
• Exoneration of Volaris from any responsibility regarding the senior’s state of health.

• Acquiring the Service

The “Volaris Is With You” service can be purchased for an additional fee:

• During the purchase process on volaris.com
• Through the Volaris Call Center
• In “My trips” on the Volaris website
• Via the Volaris app
• At the airport counters (subject to availability)

• Important Considerations

Here are some essential aspects to consider:

• The service doesn’t cover the transportation to or from the airport.
• When booking a flight, it is possible to book a wheelchair request at the airline’s website, at the check-in counter before departure, or by calling the Volaris Call Center.
• The service fee is per customer, per flight, and is non-transferable.

Also Read: Air France Wheelchair Assistance

Volaris Special Assistance: Contact Information

Volaris offers several ways to get in touch for special assistance inquiries:

• Digital Channels:
  • Facebook Messenger: Contact Volaris via their Facebook Messenger service.
  • WhatsApp: Reach out to Volaris through WhatsApp.
  • My Trips: Access assistance through the “My Trips” section on the Volaris website.
  • Write to Us: Use the online contact form or email option available on the Volaris website.

• Phone Numbers:

Volaris provides dedicated phone lines for various regions:

• Mexico: +52 (55) 1102 8000
• United States: +1 855 VOLARIS (8652747)
• Guatemala: +502 2301 3939
• Costa Rica: +506 4000 0229
• El Salvador: +503 2504 5540
• Colombia: +57 60 1744 3272
• Honduras: +504 2263 0231
• Peru: +511 6449040
• TTY (for the hearing impaired): +1 (855) 425-2002

Conclusion 

Volaris Wheelchair Assistance is a special service provided to cater to the comfort of passengers with mobility issues. From booking your flight to arriving at your destination, Volaris provides the most caring and accessible service. If you are traveling with a battery-powered mobility device, you are advised to inform the airline in advance and understand the rules – this way, you can facilitate the process and not face any last-minute stress.

Whether you’re in need of a wheelchair, traveling on your own, or need assistance during the flight, the Volaris Special Assistance team is set up to look after you with care and respect. With adequate preparation, your trip will be as pleasant and worry-free as anyone else’s.

FAQs