Royal Air Maroc Wheelchair Assistance

Flying should be accessible for everyone, and at Royal Air Maroc, their team is dedicated to making that happen. If you require a wheelchair to move through the airport or board the aircraft, their trained staff members are ready to assist you at every stage of your journey. You will get attentive support, whether it’s navigating terminals, assisting with boarding, or coordinating with airport services. 

To help the airline serve you better and avoid any delays, they kindly request that you inform them in advance if you’ll need wheelchair assistance. Early notification allows Royal Air Maroc wheelchair assistance to make the necessary arrangements and provide you with smooth, hassle-free travel.  

Overview of Royal Air Maroc Wheelchair Assistance:

Royal Air Maroc provides comprehensive wheelchair assistance and mobility services throughout its domestic and international routes. Their trained staff are available to assist passengers at every stage, from check-in and boarding to disembarkation and baggage claim. 

To guarantee top-notch Royal Air Maroc’s wheelchair assistance, passengers are encouraged to inform the airline of their specific needs ahead of time. Royal Air Maroc strictly complies with international accessibility standards, including the U.S. Department of Transportation’s regulation 14 CFR Part 382, which mandates equal treatment and barrier-free air travel for passengers with disabilities, reinforcing the airline’s inclusive and passenger-focused service philosophy.

Key Information of Royal Air Maroc Wheelchair Assistance:

Here are certain aspects to consider regarding Royal Air Maroc’s wheelchair assistance services: 

• Medical Clearance:

Royal Air Maroc offers wheelchair service on all flights, both domestic and international, across all classes. If you require travel lying down, you must book a stretcher in advance. For groups with 10 or more wheelchair users, prior medical clearance from the airline is mandatory. To arrange this, contact your booking agency or the Royal Air Maroc call center for detailed procedures and assistance.

• Fee:

Royal Air Maroc provides wheelchair assistance services free of charge. Additionally, essential mobility aids such as wheelchairs, crutches, and orthopedic devices are transported in the aircraft at no cost, as long as they meet the airline’s guidelines regarding size, weight, and volume. This policy ensures passengers with reduced mobility can travel with the necessary support equipment without incurring extra fees.

• Seat:

To enhance comfort and accessibility, Royal Air Maroc makes every effort to assign seats with movable armrests for passengers requiring special assistance. These seats make it easier to transfer to and from a wheelchair, improving onboard mobility and overall convenience. Be sure to request this accommodation when booking your ticket to ensure proper seating arrangements are made in advance.

• Information:

When booking your ticket, Royal Air Maroc staff are available to inform you about seat availability with movable armrests, seating limitations, and the loading of mobility aids in the cabin or hold. They can also explain any size or weight restrictions for such equipment. This helps ensure that your journey is planned smoothly and without unexpected issues regarding mobility devices.

• Check-in:

If your assistance request was made at least 48 hours before departure, Royal Air Maroc’s special assistance staff will support your airport movements, including check-in with baggage and mobility devices. You should report at least 90 minutes before check-in closes. Priority check-in is available—simply approach your class counter or the Business Class counter if you hold a Safar Flyer Ambassador/Gold/Silver card.

• Royal Air Maroc’s Wheelchair Assistance At Casablanca Hub:

At Casablanca Terminal 1, passengers requiring wheelchair assistance should go directly to the “Special Assistance” zone. There, Royal Air Maroc’s dedicated staff will handle your check-in procedures and help coordinate any additional support needed before departure. This ensures that you receive personalized care and expedited service throughout the airport process.

• Checked Baggage:

In addition to your regular baggage allowance, Royal Air Maroc wheelchair assistance allows one wheelchair or orthopedic device to be transported free of charge in the aircraft hold. These items are prioritized for delivery upon arrival. If your mobility equipment is lost or damaged, compensation is provided under applicable regulations. For added protection, it’s wise to purchase suitable travel insurance.

• Cabin Baggage:

Passengers may carry a mobility aid like a prosthetic device or Portable Oxygen Concentrator (POC) in the cabin, in addition to the standard 10 kg cabin baggage limit (max dimensions: 55 x 35 x 25 cm). Walking aids like crutches or canes are also accepted. These items are transported at no cost to support passengers with mobility needs during the flight.

• Maximum Dimensions by Aircraft Type:

To accommodate your wheelchair or mobility device, Royal Air Maroc provides dimension limits by aircraft type. These specifications are visible during booking or in the “Manage your booking” section. Note that aircraft type may change for operational reasons, so it’s important to confirm the updated details before your flight to avoid any transport issues with your mobility aid.

How Do You Travel With Your Wheelchair or Assistive Device On Royal Air Maroc?

If you’re traveling with a personal wheelchair or mobility aid, Royal Air Maroc ensures secure handling but asks that certain steps be followed. During booking, airline staff will inform you of the acceptance conditions based on your wheelchair’s type, battery (dry/wet/Lithium), and dimensions.

Royal Air Maroc accepts both manual and powered wheelchairs, as long as they meet current transport regulations. You must bring the manufacturer’s instructions to assist with safe handling. Either you or a companion must be present to dismantle and reassemble the device.

Electric wheelchairs must be checked in as baggage, regardless of their type. However, personal wheelchairs may be used until boarding and are returned at baggage claim. Proper loading into the aircraft must follow international air transport guidelines.

Battery Requirements

It depends on the type of battery you are carrying:

1. Spillable or dry battery: You can attach the battery to the mobility device or wheelchair. However, in such cases, they have to be fastened securely. If you have put the battery terminal in a container, you do not need to disconnect it.
2. Non-spillable battery or wet battery: You can attach the battery to your mobility device or wheelchair. However, you have to remove them if you cannot keep the chair vertically throughout your journey. 
3. Non-disassembled non-spillable battery: If the battery isn’t removed, you should attach it securely to your mobility device or wheelchair. You must also disconnect the terminals and cover them well using adhesive tapes to prevent any kind of short circuit. 
4. Disassembled non-spillable battery: After the wet battery is separated from the wheelchair, you must place it vertically inside a rigid and solid packaging. The battery also has to be protected from a short circuit. It should also be enclosed in absorbent material so that all the liquid contents are soaked up. 
5. Lithium batteries: You should remove them from the wheelchair. 
6. Liquid batteries: You can transport liquid batteries if you use them to power your wheelchair. Keeping safety issues in mind, the Royal Air Maroc authority may ask you to remove them during transportation. That’s why it is advisable to carry the manufacturer’s instructions at the airport for a seamless travel. 

Wheelchair Dimension Limits by Aircraft:

Aircraft Type	Max Height (cm)	Max Width (cm)
B737-800/700	84	122
B737 MAX	88.9	121
B787-8/900	170	269
Embraer E190	85	109

The Pre-Travel Guide On Royal Air Maroc Flights: From Booking to Boarding:

To receive the most effective and smooth assistance, Royal Air Maroc recommends that passengers inform the airline of any disability or specific mobility needs at least 48 hours before their scheduled departure. This advance notice allows the airline to make all necessary arrangements, including assigning accessible seating, coordinating the transportation of mobility aids, and organizing tailored support at the airport. By sharing your requirements in advance, you help ensure a more comfortable, safe, and dignified travel experience, with personalized services ready to support you throughout your journey.

Passengers may request assistance directly when booking or by contacting the special assistance team:

Email: For any inquiries or to request assistance, you can reach Royal Air Maroc’s dedicated team by emailing disabled-passenger-services@royalairmaroc.com. They are committed to supporting passengers with reduced mobility.

Phone: Contact Royal Air Maroc’s wheelchair services at +212 522 48 97 51, available daily from 9 AM to 6 PM local time, for direct support regarding travel assistance for disabled passengers.

Types of Wheelchair Assistance Available On Royal Air Maroc Flights:

Royal Air Maroc categorizes wheelchair assistance into three types:

WCHR (Ramp):

Passengers requesting WCHR assistance can walk short distances independently, including climbing up or down stairs and moving within the aircraft cabin. They typically need help only with airport transportation via ramp or wheelchair.

WCHS (Steps):

WCHS assistance is for passengers who can move independently within the aircraft cabin but are unable to climb stairs. These passengers will need help when boarding or deplaning via stairs, typically requiring a lift or ramp.

WCHC (Cabin):

Passengers needing WCHC assistance cannot walk on their own and require full support. They must be assisted from check-in to their seat, including during boarding, cabin movement, and deplaning with an onboard wheelchair.

Royal Air Maroc Special Assistance and Family Travel Support:

Royal Air Maroc’s special assistance program ensures a family-friendly experience onboard by offering tailored services and thoughtful assistance for passengers traveling with children, babies, or during pregnancy. The airline is committed to making air travel as smooth and comfortable as possible for families.

Traveling with Babies (Under 2 Years):

As per Royal Air Maroc’s special assistance program, infants under two years old can travel on a parent or guardian’s lap at a reduced fare, typically 10% of the adult rate. Moreover, if you wish to book a separate seat for your baby, the fare is the same as for children aged 2-12 years, unless otherwise specified in the fare conditions.

If you need to enhance your journey, Royal Air Maroc provides you with complimentary prams for babies. You need to make sure to indicate your need for this service during the booking process. Additionally, priority boarding is offered to passengers traveling with infants; simply notify airport staff for support.

Tips for Traveling with Babies:

• Babies must be accompanied by an able-bodied adult.
  
• Each adult can travel with only one infant.
  
• Pack sufficient baby food, bottles, and comfortable clothing.
  
• Use a pacifier or bottle during take-off and landing to ease ear pressure.
  
• Travel is not advised for infants younger than 7 days old.
  

Traveling with Children (Aged 2–12 Years):

Children accompanied by an adult are eligible for discounted fares depending on the route and ticket type. As per Royal Air Maroc’s special assistance, each child is assigned an individual seat, ensuring comfort and safety.

Royal Air Maroc has created the “Magic Universe”, a delightful program designed to entertain children between 0 and 12 years. Young travelers receive complimentary toys, coloring sets, and games to keep them engaged during the flight. Child-friendly meals are also available upon request, atleast 48 hours before your flight’s scheduled departure time.

Tips for Traveling with Children:

• Children should carry valid travel documents.
  
• Lightweight, comfortable clothing is recommended.
  
• A compact stroller (no larger than 15 cm x 30 cm x 100 cm) can be brought onboard free of charge, subject to cabin space availability.
  

Royal Air Maroc’s Support During Pregnancy:

While specific guidelines for pregnant travelers may vary, Royal Air Maroc typically offers special consideration to expectant mothers, including seating preferences and onboard comfort. 

Expectant passengers are encouraged to consult their doctor and notify the airline in advance, especially if traveling in the later stages of pregnancy. Royal Maroc allows women onboard up to the 8th month of their pregnancy. The pregnant passenger must also sign the disclaimer form available on Royal Air Maroc’s official website. 

Royal Air Maroc Special Assistance for Unaccompanied Minors:

Through its specialized Unaccompanied Minor service, the Royal Air Maroc special assistance offers constant supervision and tailored support to children from the airport check-in to their final arrival. 

Eligibility & Age Criteria:

Age Group	UM Service Availability
Under 4 years	Not eligible. A companion aged 18+ is mandatory.
4 – 12 years	Mandatory UM service.
12 – 16 years	Optional UM service.

Please remember, a maximum of 4 unaccompanied minors aged 4-8 per flight. So, make sure you book early due to limited capacity.

Booking and Fee Information For UMs:

• The unaccompanied minor service must be requested at least 48 hours before departure.
  
• This service is free of charge on domestic flights.
  
• For international flights:
  
  • €50 or €100 per trip, depending on destination.
    
  • Adult fare applies, plus the UM surcharge.
    
• Booking must include full contact details of the persons accompanying the child at departure and receiving them at arrival.
  

Your Preparation Before the Journey:

Before your kid’s flight, parents or guardians are advised to:

• Clearly explain the travel process to the child.
  
• Emphasize that the unaccompanied minor identification pouch must remain worn throughout the trip.
  
• Pack essentials like a favorite toy, warm clothing, medication, wet wipes, and chewing gum or candy for ear pressure relief.
  
• Avoid placing valuables in cabin baggage.
  

Meals can be requested during booking, and children will not be assigned exit-row seats for safety.

What is the Check-in Process for UMs On Royal Air Maroc Flights?

Unaccompanied Minors must report at least 2 hours before flight time. They need to check in at the designated Business Class counters. The airline needs three signed copies of the unaccompanied minor route sheet and disclaimer, valid ID for the accompanying adult, and the child’s passport, visa, and vaccination certificates (if applicable). Furthermore, parents must stay at the airport until the flight departs and remain contactable throughout the journey.

Services at the Airport & Boarding:

At Casablanca Airport, Royal Air Maroc has a dedicated unaccompanied minor lounge with games, books, PlayStation 3, and comfortable seating. Children are boarded first, ensuring calm boarding and time to settle in.

If the flight includes a connection at Casablanca, the child remains supervised. However, UMs are not accepted if the layover exceeds 8 hours and requires accommodation.

In-flight Care:

• Royal Air Maroc crew will monitor the child throughout the flight.
  
• Kid-friendly meals (if requested), entertainment packs, cartoons, and age-appropriate games are offered.
  
• Children are asked to remain seated post-landing until an agent assists.

Upon arrival:

• A designated agent assists with immigration, baggage claim, and hands over the child only to the authorized adult listed in the UM form.
  
• That adult must show, valid ID, a signed UM route form, and a release of responsibility.

For departures from Geneva, unaccompanied minors must be escorted to the boarding gate. Adults must present written authorization and an ID copy if not a legal guardian.

Royal Air Maroc Special Assistance When Traveling with Pets:

Royal Air Maroc is dedicated to providing thoughtful and supportive special assistance for passengers traveling with pets. Whether your furry companion is a loyal service animal or a cherished pet, the airline ensures a smooth and secure travel experience under international regulations.

Pets in the Cabin:

Royal Air Maroc special assistance allows dogs, cats, and birds in the cabin under specific conditions:

• Advance notification during booking (at least 48 hours prior) is mandatory.
  
• The pet, including its container, must weigh no more than 8 kg.
  
• Containers should be sturdy, well-ventilated, and no larger than 115 cm (55 x 40 x 20 cm).
  
• Valid health and vaccination certificates, entry/transit permits, and microchip identification (for EU-bound travel) are essential.
  

Furthermore, pets are not permitted in the cabin on flights to the UK, Bilbao (Spain), and charter flights operated by Qatar Airways.

Pets in the Hold:

Animals exceeding cabin weight limits may travel in the cargo hold:

• Containers must be secure, leak-proof, well-ventilated, and labeled with the owner’s contact details.
  
• Containers with hay/straw or those in poor condition are prohibited.
  
• Pets weighing over 70 kg, including the container, must be transported via freight.
  
• The fee depends on the pet’s weight and destination (see pricing below).
  

Guide and Service Dogs:

Service dogs assisting passengers with visual, hearing, or physical impairments are carried free of charge in addition to the standard baggage allowance. On U.S.-bound flights, passengers must submit completed Service Animal Relief and Transportation forms (at least 48 hours in advance if possible).

Destination-Specific Rules:

• Travel to/from the United States-

As of August 1, 2024, updated CDC regulations address the risk of rabies:

• Dogs under 6 months or lacking complete vaccination records are not permitted entry.
  
• Dogs vaccinated outside the U.S. must meet stringent certification requirements. Full details: CDC Dog Import Rules
  
• Travel to the European Union-

Strict health measures apply to pets arriving from non-EU countries:

• Microchip identification is mandatory.
  
• Rabies vaccination must be up to date (pet must be at least 12 weeks old).
  
• Valid serology test (anti-rabies antibodies) and an original health certificate are required.
  

Failure to meet EU health standards can result in quarantine or euthanasia upon arrival, particularly in France during summer travel.

What are the Restricted Breeds?

Certain dog and cat breeds, including Bulldogs, Pugs, Persian cats, and other snub-nosed animals, may face transport limitations due to health risks during air travel. Please consult Royal Air Maroc before booking for detailed information and assistance.

Important Reminders for Connecting Flights:

• Allow at least 2 hours between flights to collect and re-check your pet and luggage.
  
• For onward travel with another airline, that carrier’s pet transport rules apply.
  

Transport Fees for Animals (One-Way):

Guide dogs travel free on all RAM routes. Apart from this;

Travel Type	Pet in Cabin (≤8kg)	Pet in Hold (≤23kg)	24–46kg	47–70kg
Domestic	290 MAD	580 MAD	1150 MAD	2300 MAD
Europe/Maghreb	70€ / 640 MAD	60€ / 580 MAD	180€ / 1730 MAD	290€ / 2880 MAD
Africa/America/Middle East	120€ / 1150 MAD / USD/CAD	180€ / 1730 MAD / USD/CAD	290€ / 2880 MAD / USD/CAD	520€ / 5180 MAD / USD/CAD

Royal Air Maroc Special Assistance: Special Meals Onboard

As part of Royal Air Maroc’s special assistance services, the airline offers a diverse range of special meals on most international flights, catering to health concerns, religious requirements, and children’s needs.

How to Request a Special Meal On A Royal Air Maroc Flight?

Special meals can be requested during the booking process or later through the “Modify My Reservation” option, up to 48 hours before your flight. It is essential to request in advance to ensure proper meal preparation and availability onboard.

Available Special Meal Options:

Meal Type	Code	Description
Gluten-Free	GFML	Excludes gluten, bread, pasta, sauces, cakes, chocolate, custard, and crackers.
Vegetarian	VGML	Plant-based meal; no meat, dairy, eggs, or fish.
Salt-Free	LSML	Prepared without any added salt.
Bland	BLML	Light meals are suitable for digestive or cardiovascular concerns.
Diabetic	DBML	A balanced meal excluding sugar, syrup, and fried foods.
Hindu	HNML	Non-vegetarian; excludes beef/veal; includes lamb, fish, eggs, dairy.
Lacto-Ovo Vegetarian	VLML	Includes eggs and dairy but no meat or fish.
Asian Vegetarian	AVML	Spiced vegetarian meal; no meat, poultry, fish, or eggs.
Child Meal (2–12 yrs)	CHML	Kid-friendly portions and flavors.
Baby Meal (0–2 yrs)	BBML	Pre-packaged food suitable for infants.
Kosher	KSML	Prepared following Jewish dietary laws.
Low-Calorie Meal	LCML	Designed for passengers watching their calorie intake.

Availability Guidelines:

These special meals are only available on flights operated by Royal Air Maroc. Most domestic flights do not offer special meals, except routes to/from Dakhla and Laayoune. Availability also varies depending on the departure airport.

 Does Royal Air Maroc Offer Assistance for Visually Impaired Passengers?

Royal Air Maroc is dedicated to promoting inclusivity by offering specialized assistance for passengers with visual impairments. To ensure a comfortable and accessible journey, the airline has introduced several helpful measures. 

Braille signage is placed in key areas of the aircraft, allowing visually impaired passengers to navigate the cabin independently and locate important facilities. 

In addition, onboard announcements are made using clear, descriptive language. This helps ensure all passengers receive essential information, including safety instructions, flight details, and available services. These thoughtful accommodations reflect Royal Air Maroc’s commitment to meeting the diverse needs of its passengers and enhancing their travel experience.

Are there any Special Arrangements On Royal Air Maroc for Travelers with Hearing Difficulties?

Royal Air Maroc is dedicated to inclusivity by offering tailored assistance for passengers with disabilities. To support those who are deaf, hard of hearing, or have speech impairments, cabin crew receive specialized training. In-flight announcements are delivered using both audio and visual formats, such as closed captions on seatback screens or personal devices, ensuring clear communication and a more comfortable, accessible experience for all travelers throughout their journey.

Read Also:  WestJet Wheelchair Assistance

If I am a disabled traveler, what services can I expect from Royal Air Maroc?

Royal Air Maroc ensures accessible, inclusive travel by providing equal access and support through trained staff, policies, and seamless services.

Accessible Booking:
Royal Air Maroc offers an accessible booking experience, including a user-friendly website and alternative options like telephone support, ensuring travelers with disabilities can easily plan their journeys.

Check-in and Boarding Assistance:
Passengers with disabilities receive priority check-in and boarding support. Trained staff assist with mobility needs, while dedicated lanes and early boarding ensure a dignified and comfortable experience.

In-Flight Accessibility:
Onboard, Royal Air Maroc provides accessible seating, extra legroom options, and in-flight assistance. Passengers are encouraged to request support in advance for personalized, comfortable accommodations.

Communication and Assistance:
Royal Air Maroc values feedback from passengers with disabilities. A dedicated support team is available through phone, email, or web forms to resolve concerns and enhance accessibility.

Conclusion:

Royal Air Maroc is committed to assisting passengers with reduced mobility, offering services that align with international accessibility standards. The airline provides information online and via customer service about how to request special assistance, including options for pre-booking support, designated seating, and help during boarding and deplaning. While the basic system to accommodate special needs is in place, service consistency can vary. To enhance the overall experience, Royal Air Maroc could benefit from regular staff training and collecting passenger feedback. These improvements would help ensure a smoother, more dignified, and dependable journey for travelers requiring mobility or special assistance.

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