KLM Airlines Wheelchair Assistance

Fly with mobility challenges becomes much more seamless with KLM’s wheelchair assistance services. KLM’s committed staff is available to assist you at every stage, whether you require assistance getting through the airport, boarding the aircraft, or navigating the aircraft while in flight. The airline ensures a seamless, comfortable, and respectable travel experience by providing individualized attention based on each passenger’s demands. 

In addition to receiving assistance during check-in, security screening, and gate transfers, passengers can request mobility equipment, such as wheelchairs. Find out how KLM’s wheelchair assistance service might improve the trip you are planning.

How to Request KLM’s Wheelchair Assistance?

You may simply request KLM wheelchair assistance using their website’s My Trip section or by getting in touch with customer service personally; preferably, you should do so at least 48 hours before your planned departure. 

Additionally, you can call 1800 4193 044 or complete the KLM Cares form to submit your request. This guarantees that all preparations may be made ahead of time to give you a comfortable and easy airport experience. It is crucial to remember that KLM’s reliable third-party partners, who are educated to provide the best possible care and support, usually offer help services at the airport.

KLM’s Wheelchair Assistance Services at the Airport:

Here is how KLM offers wheelchair assistance services at the airport. 

• Arriving at the airport early is crucial for a comfortable trip; aim to arrive at least 2.5 hours before flights departing Europe and 3.5 hours before those departing other continents. 
• Convenient assistance stations are located outside the departure hall on the pavements and next to the revolving doors. 
• Proceed to the airport’s help desk after checking in; if you have already finished the online check-in process, you can go directly there. 
• There are plenty of wheelchairs in the terminal and at the arrival gates, but please be aware that an airport employee or a travel partner must push them as they can’t be used manually. 
• A relaxed start to your vacation and enough time for help arrangements and security procedures are provided by arriving early.

Boarding and In-Flight Support:

Here is how KLM flight agents will help you after you board the flight. 

• KLM’s wheelchair assistance is dedicated to making sure that travelers with limited mobility have a comfortable and secure journey. In order to help passengers settle in comfortably, KLM agents offer dedicated boarding assistance, usually permitting early boarding. 
• To maintain safety and prevent traffic, these passengers usually depart last from the aircraft. All KLM Cityhopper  and KLM aircraft have folding wheelchairs that can fit the aisles for the convenience of passengers. 
• Flight attendants can help move the wheelchair on board, but they are not allowed to help with lifting, using the restroom, or feeding. Therefore, travelers who need this kind of personal attention should go with a companion. 
• At no additional expense, KLM will make sure that this companion is seated near the traveler. Additionally, in the event of an emergency, an authorized safety assistant must accompany a passenger who is unable to leave the aircraft on their own.

Transfers and Equipment:

For a smooth, relaxed transfer, it is advised to give yourself at least 90 minutes between connecting flights. This will give you sufficient time to get around the airport and complete any required paperwork. You are welcome to bring walking sticks or crutches on board at no extra cost if you need mobility assistance. 

However, wheeled walkers need to be checked like luggage. Walkers can be used all the way to the gate for your convenience before being turned over to airline personnel. This guarantees that travelers with limited mobility can continue to be independent and comfortable during their time at the airport. Upon arrival, KLM authorities will give you back your wheeled walker once you reach the gate. If that isn’t possible, you may go to the baggage belt and collect the same. You will reach there through the airport wheelchair. 

Additional Services:

For an additional cost, KLM offers a dedicated stretcher service for travelers who must fly while lying flat. Throughout the flight, comfort and safety are guaranteed by this service. In order to ensure ongoing care and assistance onboard, the passenger must be accompanied by a certified someone who can provide the required medical support during the flight.

In-flight Services:

KLM is devoted to giving every traveler a convenient and comfortable onboard experience. Every one of their aircraft is carefully equipped with several amenities to make travel easier for those who are less mobile. 

• Sturdy toilet handles are a fixture of every restroom on KLM aircraft, offering additional stability and support. 
• You will find wheelchair accessible restrooms on aircrafts like Boeing 777,  Airbus A330 and Boeing 787. 
• In the meanwhile, a foldaway curtain on their Boeing 737 and Embraer 190 aircraft expands the restroom area, providing more privacy and space for more mobility. They offer middle and aisle seats with movable armrests to help guests even more during their trip. 
• Transferring into the seat from a wheelchair or with assistance is made easier and more convenient by this design. These considerate additions demonstrate KLM’s commitment to giving every passenger a safe and enjoyable flying experience.

Are personal wheelchairs permitted on KLM Flights?

Whether you’re traveling with a manual or electric wheelchair, KLM wheelchair assistance offers complimentary transportation of your mobility device. Requesting this service at least 48 hours before your planned trip is essential to guarantee efficient processing and appropriate accommodations. 

The quantity and size of wheelchairs that each type of aircraft can accommodate varies, so providing sufficient notice enables the airline to make the necessary preparations. By giving KLM advance notice, you can help ensure that your mobility equipment is delivered securely and effectively, enabling you to have a smooth and stress-free journey from beginning to end.

• Manual Wheelchair Options:

If you havea foldable wheelchair which accommodates within the specified hand baggage dimensions (Length 55 x Width 35 x Height 25 cm, and a weight not exceeding 12 kg), you can carry it as cabin baggage. If transporting your wheelchair within cabin isn’t feasible due to space issues, KLM will check it for free. An airport wheelchair will be available for use upon arrival until your own wheelchair is returned.

Manual wheelchairs must meet the size specifications of the airplane if they are being transported in the hold. It is advised to be at the airport 2.5 hours before departure for flights within Europe and 3.5 hours before departure for flights across continents. Passengers may keep their wheelchairs till the departure gate if they so choose; just let KLM know while making the reservation.

• Electric Wheelchair Guidelines:

Depending on the kind of aircraft, electric wheelchairs can only be carried in the hold, subject to certain weight and size limitations. It is highly recommended that travelers in electric wheelchairs arrive at the airport at least three hours before flights in Europe and four hours before departures from other continents in order to easily complete the check-in procedure and guarantee a smooth travel experience. 

To avoid damage, it is crucial to remove all detachable components, including footrests, control panels, and cushions, and to transport them in hand luggage. In order to adhere to airline safety standards, the wheelchair’s battery may also need to be unplugged and secured, depending on safety restrictions. Passengers can contribute to the safe and effective transportation of their mobility equipment by planning beforehand.

• Conditions to Transfer Your Wheelchair 

If you have a connecting flight in no more than three hours, you won’t be permitted to use your wheelchair while commuting across the airportt. In such cases, your wheelchair will be transferred directly to your next flight. 

However, to ensure your mobility and comfort during the layover, you can use the airport’s wheelchair services for the duration of your transfer. If your layover exceeds 3 hours, efforts will be made to have your personal wheelchair ready for use at the gate. 

Please keep in mind that this service must be requested at least 48 hours before your scheduled departure. It’s important to note that not all airports can accommodate this service due to local restrictions, so it’s advisable to check in advance when making travel arrangements.

Need to pack your wheelchair?

KLM wheelchair assistance team respectfully asks that any detachable components, including footrests, cushions, and any other detachable accessories, be transported in your hand luggage in order to help them guarantee that your wheelchair stays in good condition during transit. 

You will not have to be concerned about going over cabin limitations because these things will be considered additional allowed hand luggage. To reduce the possibility of damage, please tape these parts firmly to your wheelchair if removing them is not possible. 

To prevent short circuits, KLM may also ask you to detach the power cables or batteries and insulate the terminals, depending on the type of wheelchair you are using. By taking these safety measures, you can transport your equipment with confidence and peace of mind, ensuring a safe trip.

KLM’s Additional Special Assistance Services:

Besides KLM’s wheelchair assistance, there are other special assistance services they offer as well, as stated below: 

KLM’s Special Assistance Services for Pregnant Women:

Here are some crucial pointers to guarantee a hassle-free trip if you are expecting and intend to travel- 

For the majority of expectant mothers, flying is completely safe and does not present any health hazards to either you or your unborn child. Nonetheless, there are several situations in which you should avoid traveling, such as when you are 36 weeks or more in your pregnancy or in the first week following delivery.

KLM special assistance strongly advises getting your doctor’s medical clearance before your travel. Having your doctor’s approval provides you peace of mind, but there is no need to submit this to them in advance. Telling their personnel about your pregnancy and anticipated due date can also help them give any additional care or support you may require.

It is important that you speak with your doctor before flying if you are expecting twins or more, or if you have had problems during this or past pregnancies. Their top goal is always your safety and comfort.

Traveling with a Trained Service Dog on KLM Flights:

If you plan to bring your trained service dog on a KLM flight, be assured that KLM is committed towards a comfortable journey. Below is an overview of how to bring your service dog onboard. 

• Before Your Flight:

When traveling with a service dog, here is what you need to keep in mind before your flight: 

Planning and Reservation:

You must notify KLM before your travel date if bringing a service dog onboard. This way, the airline will be able to make proper arrangements, helping them to comply with your needs. 

Documentation:

Make sure you have the necessary documents:

• Proof that your dog is traine be a service dog
  
• A health certificate from a veterinarian
  
• Vaccination records
  
• Additional documentation as required by the destination country for international travel
  
• At the Airport:

Here is what you must keep in mind at the airport when traveling with a service dog. 

Check-in:

Inform the check-in staff and let them know that a service dog is accompanying you. Your documents will go through the verification process. KLM staff are trained to support passengers with disabilities, ensuring a seamless check-in process. 

Security Screening:

You and your service dog will undergo a special security screening process. Your dog will remain with you but may require additional screening. Security personnel are trained to handle service animals with care and respect.

Boarding:

You will get the priority boarding privilege, along with your service dog. KLM staff will assist you in finding your seat and helping your dog get situated.

• Onboard Experience:

When traveling with your service dog, here is what you should keep in mind onboard: 

Seating:

Service dogs must fit comfortably in the space between your feet and not cause obstruction to the aisle or other passengers. The dog must stay in the designated space and remain under your control. If your dog seems oversized to accommodate in the cabin, KLM may opt for alternatives like transporting in the cargo. 

For safety reasons, your dog must be secured with a seatbelt during all phases of the flight. If needed, an extension belt or infant belt may be used. If you rely on your dog for support, you may take them with you when moving through the cabin, like accessing the lavatory, and so on. 

Behavior:

Your service dog should behave well and must have to be under control all the time, on a leash or harness. The dog should not bark, growl, bite, or jump on people. If disruptive behavior occurs, the crew may take necessary actions to ensure safety and comfort for all passengers.

Relief Areas:

Plan for your dog’s needs. Many major airports provide designated relief areas. During layovers, KLM staff can assist in locating these facilities. Onboard, your dog should be able to travel without causing sanitation issues.

• Arrival at Your Destination:

When you arrive with your service dog at your location, here is what you must keep in mind. 

Disembarkation:

You and your service dog will receive priority disembarkation for a stress-free exit. KLM special assistance staff are available to assist with your needs.

Customs and Immigration:

Depending on your destination, you may need to present documentation for your service dog to customs officials. KLM staff will guide you through the process.

• Special Information for Flights to and from the United States:

For travel to or from the U.S., you must complete two U.S. Department of Transportation Service Animal Air Transportation Forms:

• For bookings made 48+ hours before departure, submit the forms in advance through KLM CARES.
  
• For bookings made less than 48 hours prior, bring the forms to the check-in counter or gate.

New regulations effective 1 August 2024:

• Complete the Dog Import Form from the U.S. Centers for Disease Control (CDC).
  
• Submit the form at least 15 days before departure for dogs aged 6-12 months.
  
• Bring a digital or printed receipt of the completed form.
  
• Your dog must be microchipped and at least 6 months old. For younger dogs, contact the KLM Customer Contact Centre.

KLM’s Unaccompanied Minor Service:

For children flying solo, KLM’s Unaccompanied Minor Service guarantees personal attention and assistance throughout the journey. The service is mandatory for children aged 5 to 14 traveling without an adult and optional for youth aged 15 to 17. In case the UM service is not availed of by parents for children between 15 and 17 years of age, then they will be regarded as adults by the airline authority. 

The service includes assistance during check-in, flight transfers, and arrival, with dedicated supervision from trained staff. Parents can easily book this service online, provide necessary personal details via My Trip, and complete documentation before travel. Service fees range from EUR 100–150 for direct flights and EUR 200–300 for flights with transfers, charged per flight. It is important to book the UM service 24 hours before the flight’s departure to ensure a seamless travel. 

Before the flight’s departure, the KLM staff will help your child to their seat. The cabin attendants will closely monitor your child in the course of your flight. 

KLM’s Rule for Carrying Medicines and Medical Equipment:

KLM allows passengers to bring necessary medication on board with a doctor’s prescription (in English). Medications should be packed in hand baggage, with cold storage bags recommended for those needing refrigeration.

For those requiring supplemental oxygen, KLM’s special assistance services offer the option to either use onboard oxygen, for a fee of EUR 375 per flight, or bring personal equipment such as POCs, CPAP, or BiPAP devices. Passengers must ensure their devices are battery-operated and carry enough charged batteries for 150% of the flight duration. Other types of medical equipment can also be accommodated with prior approval-simply contact KLM for assistance.

KLM’s Rules for Breastfeeding and Pumping on Board:

Breastfeeding mothers are fully supported aboard KLM flights. Passengers are welcome to nurse their babies at their seats and can request added privacy from the cabin crew. Additionally, mothers wishing to pump milk are encouraged to ask the crew for assistance in making the experience as comfortable as possible.

Explaining KLM  Airlines’ Sunflower lanyard and How to Get it?

For travelers with hidden impairments, the Sunflower Lanyard is a discrete and efficient way to signal that they might need extra assistance. Wearing this lanyard allows people to discreetly let other passengers and airport employees know that they might need more assistance, understanding, or time at different stages of their trip, such as check-in, security check, or boarding. It is crucial to remember that although the Sunflower Lanyard raises awareness, it does not always offer or ensure any particular kind of support. Nonetheless, when employees notice the lanyard, they will try their best to provide polite and caring service.

You may simply place an order for a Sunflower Lanyard on the Hidden Disabilities Sunflower website. Delivery may take up to two weeks, so please place your order well in advance to guarantee you have it in time for your trip.

KLM’s Rules and Special Assistance Services for “Passengers of Size”

KLM does its best to cater to everyone’s needs, assuring that they have a comfortable and smooth journey. While booking, KLM recommends passengers of size to select seats with extra comfort and space. The Business and Premium Comfort class seats offer additional legroom and width. 

If you require lateral space, the aisle seats would be a good choice. Seat belt lengths vary as per the travel class. For seatbelt extenders, please request them from the crew. The extenders increase your seat belt by 63 cm. For security reasons, you can’t use extenders of your own. Additionally, seat belt extenders are not permitted in exit rows for safety reasons.

KLM also has additional seat options at discounted rates. You can make arrangements for the same during booking or by contacting the customer support team. The extra seat costs 75% of your original seat’s fare. The prices vary as per the service class and routes. Tall passengers may request extra legroom by contacting KLM’s customer service. 

Also Read: Air Tahiti Nui Wheelchair Assistance

KLM’s Initiatives For Those With Allergies 

.KLM does its best to minimize the risks of those suffering from allergies. Yet they cannot guarantee a complete lactose-free or gluten-free meal. For travelers with severe food allergies, KLM recommends carrying allergy medicines onboard to prevent any inconvenience. They even bring their meal, though KLM won’t heat it because of safety reasons. 

There’s good news for those with peanut allergies. KLM’s meals are free from peanuts (ground or whole), and peanut paste. Yet, they can’t guarantee that their flights won’t be contaminated with peanuts at all. If you have allergies of any kind you may contact, KLM beforehand. 

They even have tailored diets on all of their intercontinental flights, which include low-salt, low-fat, diabetic diet, gluten intolerance, lactose intolerance, and so on. 

Conclusion

KLM’s wheelchair assistance services make traveling with mobility issues easy and relaxing. From check-in to arrival and in-flight comfort, the airline’s kind and skilled staff is dedicated to assisting customers at every turn. Regardless of whether you require airport mobility assistance or are going in your own wheelchair, KLM makes sure that your trip is comfortable, dignified, and seamless. With their well-thought-out services, considerate accommodations, and commitment to accessibility, every traveler may fly with confidence. Your mobility needs are always given top priority with KLM, guaranteeing a stress-free and easy journey to your destination.

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