Wizz Air is one of the fastest-expanding low-cost airlines in Europe, known for connecting travelers to more than 200 destinations within Europe, the Middle East, and further. The carrier, whose goal is to provide the easiest possible flight, delivers specially allocated mobility services to ensure a safe and comfortable experience for passengers with reduced mobility. If indeed you require the additional support during your trip, learning how to book Wizz Air wheelchair assistance is definitely the way forward to a calm and relaxing travel. In this guide, we will discuss the available services and the booking process to make your trip as smooth as possible.
Your Step-by-Step Guide to Wizz Air Wheelchair Assistance
Here are a few things to make note of when booking wheelchair assistance service with Wizz Air.
Free Mobility Equipment Allowance
Passengers can transport two pieces of mobility equipment at no extra charge, according to Wizz Air. Equipment such as wheelchairs, crutches, and walking frames is included in the mobility equipment. A crutch set is allowed in the cabin; however, a walking frame must be checked in.
Battery and Wheelchair Requirements
Manual wheelchairs are permitted. Battery-powered ones are allowed as well, however, it is restricted to only those that have non-spillable, and dry cell batteries.
Also, the terminals must be insulated to minimize chances of short circuits while the battery is fixed securely to the wheelchair. In case your wheelchair is not collapsible, let Wizz Air’s special assistance customer support know about the dimensions in detail.
Airport Assistance By Wizz Air Representatives
Wizz Air’s handling agents will take care of your check-in and baggage drop-off, help you through security, to the gate, and onto the aircraft. Typically, travelers needing special assistance will even be given a window seat for their convenience. Although flight attendants are not able to help you with the consumption of food, drink, or medication, they may help you in getting up from your seat and going up to the restroom.
Does Wizzair Have Wheelchair Facilities Onboard?
On Wizz Air Hungary and Wizz Air Malta flights, wheelchairs are available on board for toilet access. Flight attendants will provide assistance to set up the chair, and move it across the cabin. However, you must be able to transfer independently from the seat to wheelchair and vice versa, or with the assistance of your escort. If you suffer from sight or hearing loss, inform the crew so they can provide you with the appropriate assistance.
Rules For Traveling with A Broken Plaster
In case you have a plastered leg and face difficulty in bending your knee, then you have to purchase an extra seat. When making a booking, type ‘EXST’ in the first name field and your last name in the last name field. If you’ve already booked and haven’t bought any extra seat, please get in touch with the Special Assistance Call Centre.
Reporting Damage or Loss of Mobility Equipment On Wizz Air
In case of loss, damage, or delay of your mobility equipment, go to the handling agent to file a report and get a PIR (Property Irregularity Report). You can make a claim using the online form or by mailing a letter. The compensation as per the Montreal Convention amounts to 1131 SDRs per passenger.
How to Request Wizzair’s Wheelchair Assistance
Here’s a guide on how to request wheelchair assistance with Wizz Air:
Who Can Request Assistance?
Wizz Air offers special help for physically disabled or limited-mobility passengers in addition to those who suffer from any other kind of special needs. They aim to ensure a smoother travel experience for everyone.
When to Request Wheelchair Assistance
It is required to notify Wizz Air about special assistance 48 hours prior to your flight. Additionally, you must be at the airport in person to make the request by check-in closing time. In case you request assistance at the airport after the check-in closure time, the service simply can’t be guaranteed.
Also Read: Wizz Air Special Assistance
How to Make Your Request
You have a couple of convenient options to request assistance:
- Online during booking: Usually, the simplest way to highlight your need for assistance is to indicate it when booking your flight online.
- Special Assistance Call Centre: If you have already made a booking or would like to speak directly with someone, the Special Assistance Call Centre is the right place for you. To be certain that all the necessary arrangements have been made, they suggest you give them a call on the day of your booking.
- Live Chat and Email: You may even get in touch via their live chat services, or email them at specialassistance@wizzair.com. This email address is only for those requiring special assistance, other queries won’t be addressed.
If you have special needs and have requested assistance, you must arrive at check-in 2 hours before your departure time. The time allows a comfortable and efficient completion of the check-in process and also confirms that any aid needed for you has been set.
Conclusion
It is necessary to plan and communicate promptly if you want to have a nice trip with Wizz Air and need the use of a wheelchair. Do not forget to Book Wizz Air Wheelchair Assistance more than 48 hours before your flight time, either via the Wizz Air website or the Special Assistance Call Centre, and at the airport two hours before your departure. The implementation of these measures ensures that the help you need will be available and thus avoids any travel inconvenience.
FAQs
Yes, you can add services to an existing booking by contacting the Special Assistance Call Center as soon as possible.
Indeed, passengers suffering from reduced mobility or disabilities can avail of the wheelchair assistance facility at no cost.
Sure. It is actually allowed to carry two mobility aids for free without any additional charges, meaning that one of the mobility aids can be a wheelchair. There are some limitations in the case of manually operated wheelchairs and battery-powered wheelchairs.
Wizz Air suggests that each passenger be at the airport 2 hours before the flight so that there is time to make the required arrangements for assistance.
Certainly. A handling agent is responsible for your comfort and will help you at check-in and security check. They will also be with you at the gate, on the flight, and when you want to leave the airport.
