Vueling Airlines Wheelchair Assistance

Your comfort and independence are top priorities when flying with Vueling. They understand that every traveler’s needs are unique, especially for passengers requiring mobility assistance. That’s why they provide comprehensive wheelchair assistance services to ensure a smooth, hassle-free experience from the moment you arrive at the airport. 

Whether you need help getting to the check-in counter, navigating security, or boarding the aircraft, Vueling Airlines’ wheelchair assistance services is all set to assist with care and professionalism. They also coordinate with airport services to provide seamless access to all necessary facilities. With Vueling’s dedicated team and thoughtful arrangements, you can enjoy a comfortable and dignified journey tailored to support your mobility and well-being.

Overview of Vueling Airlines Wheelchair Assistance:

Passengers with limited mobility can avail themselves of Vueling Airlines’ wheelchair assistance to the fullest. They must request assistance at least 48 hours prior to their flight’s departure time, preferably when making the reservation. The wheelchair will be stowed in the hold once passengers use it to get to the boarding gate. Passengers who need medical attention or who are unable to take care of themselves must travel with a companion, according to Vueling. You will be assisted by airport staff throughout the entire process, from check-in to disembarkation.

• How to Request Vueling Airlines’ Wheelchair Assistance?

To ensure quality service, you must request Vueling Airlines’ wheelchair assistance at least 48 hours before flight departure. Assistance can be requested:

• During the flight booking process on Vueling’s official website, passengers can request special assistance services by indicating their specific needs before completing the reservation.

• After booking your flight, you can easily request special assistance by visiting Vueling’s official website and selecting the “Request Assistance” option, ensuring a smooth and comfortable journey tailored to your mobility or medical needs.
  

Furthermore, if you book through the Vueling app, you’ll need to log in to the website to submit your assistance request.

It is to be noted that Vueling doesn’t provide a wheelchair inside the aircraft to help you access the lavatory. So, if you require assistance to go to the restroom in the aircraft, you are advised to travel with an escort. Alternatively, you may also access the lavatory before boarding. 

• How to Check in Your Wheelchairs and Mobility Devices On A Vueling Flight:

If you are carrying wheelchairs along, here is the procedure to check them on a Vueling Airlines flight. 

• Free Check-In for Mobility Devices: 

Passengers flying with Vueling can check in up to two mobility devices-such as manual or electric wheelchairs, without any additional charge. Therefore, Vueling Airlines’ wheelchair assistance allows for more accessible and inclusive travel for those with mobility limitations.

• Check-In Desk Requirement: 

These devices must be checked in at the airline’s check-in desk. Here, airline personnel will arrange the required wheelchair assistance, including escort service through security, boarding, and airport areas.

• Use of Personal Wheelchair Until Boarding: 

If you prefer to use your wheelchair within the terminal, Vueling permits passengers to keep their wheelchairs with them up to the boarding gate. The chair will then be securely stowed in the aircraft’s hold at no cost.

• Security Procedures at Some Airports: 

In certain airports, local security regulations may require personal wheelchairs to be screened separately, as they may have special metal checkpoints. You may be asked to transfer temporarily to an airport wheelchair during this process.

• Arrival and Reuniting with Wheelchair: 

Upon arrival, Vueling’s wheelchair assistance team will escort you to baggage claim, where you can collect your mobility device.

• Advance Notice for Aircraft-Door Delivery: 

If you need your wheelchair delivered to the aircraft door after landing, it’s important to notify Vueling ahead of time for proper arrangements.

• Carriage of Battery-Powered Wheelchairs On Veuling Flights:

If you are traveling with battery-operated mobility aids, Vueling allows carriage with certain safety precautions and conditions based on battery type.

Non-Spillable Batteries:

Includes gel, sealed wet, and dry batteries. These must be:

• Securely attached or removable per manufacturer’s instructions.
  
• Properly insulated to prevent short-circuits.
  
• A maximum of one spare battery is allowed, with no specific Wh limit.
  

Lithium-Ion Batteries:

For lithium batteries:

• If non-removable, they must remain attached to the wheelchair and properly isolated.
  
• If removable, they must be carried in hand luggage with terminals protected.
  
• Maximum limits:
  
  • One battery up to 300 Wh
    
  • Or two batteries up to 160 Wh each
    

These same limits apply to spare batteries, which must be transported in protective pouches to prevent damage.

Spillable (Wet) Batteries:

For safety reasons, Vueling Airlines’ wheelchair assistance program strictly prohibits the transportation of spillable wet batteries on board, as they pose significant risks of leakage, short-circuiting, or fire.

Vueling Airlines’ Special Assistance Services:

Vueling Airlines provides special assistance services for travelers with disabilities, medical conditions, or specific seating needs. Their goal is to ensure a comfortable and inclusive journey, no matter your visible or invisible requirements. Here are some conditions where you can get Vueling Airlines’ special assistance services;

• Special Assistance for Invisible Disabilities:

For travelers with invisible disabilities, Aena airports in Spain provide a considerate approach. Travelers can discreetly indicate to airport employees that they might need more help, more time, or just a higher level of understanding by wearing a specific, discrete badge. 

From check-in to boarding, this method makes the airport experience easier and less stressful while offering crucial assistance to those with impairments that might not be immediately apparent. It is an easy and effective way to improve accessibility and everyone’s comfort level when flying. If you require increased information and wish to acquire a special badge, you may consult Aena’s official website. 

• Veuling’s Extra Seat Service:

The extra seat service offered by the airlines is an added boon indeed. 

• To improve overall comfort and convenience during the flight, travelers can purchase an extra adjacent seat through Vueling Airlines’ Extra Seat service.
• Travelers with particular medical problems or those who seek more privacy or personal space could find this choice very appropriate.
• Passengers who need more legroom or space, such as those with plaster casts or limited mobility, or who are carrying large or delicate goods, such as musical instruments, are ideal candidates.
• To guarantee a safer and more comfortable journey, passengers with larger bodies or specific medical concerns, like an inability to bend the knee, may also find it helpful to reserve two adjacent seats.
• For safety reasons, it is crucial to remember that seats close to emergency exits are not included in this service.
• Under no circumstances are stretchers allowed on Vueling flights.
• Travelers must get in touch with Vueling’s Customer Services Center directly to reserve an additional seat.

• Carrying Medical Equipment and Medication on Vueling Flights:

It is acceptable for travelers to bring their prescription drugs in both their checked and hand luggage. According to airport security rules, liquid pharmaceuticals brought into the cabin cannot be more than 100 ml and must be kept in a clear bag.

A current medical certificate must be shown at the airport by anyone traveling with a diabetic kit. Additionally, travelers who use an oxygen concentrator or CPAP machine are permitted to bring the equipment on board for free; these devices are permitted in addition to the usual amount of hand luggage.

• Vueling Special Assistance for Travelling with Pets:

Travelling with your furry companion is made easy with Vueling’s dedicated pet travel service, “Fly with my Pet.” This service is designed for comfort and compliance, and allows passengers to bring their pets along in the aircraft cabin, offering a secure and hassle-free experience for both you and your animal.

What are the Main Feature of This Service?

The important features of this particular service is stated below: 

• Cabin-Only Travel: 

Pets travel with you in the aircraft cabin; Vueling does not allow animals in the cargo hold.

• Passenger Limitations: 

Only one pet per passenger is allowed, and a maximum of five pets per flight (just two for Iberia-operated flights).

• Carrier Requirements: 

Pets must be transported in a soft, non-rigid carrier (max size: 45x39x21 cm; max weight: 8kg including the pet).

• Double Pets: 

You may carry two pets in one carrier if they are of the same species, from the same litter, and within the size and weight limit.

Eligible Animals:

• Vueling Airlines special assistance permits pets, including dogs, cats, birds (except birds of prey), and turtles/tortoises.
  
• Dogs and cats must be microchipped and hold a vet-issued passport with an updated vaccination record, including a rabies shot administered between 21 days and 12 months before departure.
  
• Prohibited animals include rodents, ferrets, rabbits, farm animals, birds of prey, fish, reptiles, and any unspecified or exotic animals.
  

Special Restrictions and Exceptions:

Here are some exceptions to make note of: 

• The pet travel service is not available on flights to or from the UK and Iceland.
  
• Flights operated by GetJet or AirHub only permit cats and dogs.
  
• Vueling reserves the right to deny boarding to pets that show aggressive behavior, poor hygiene, or other characteristics that may distress passengers.
  

Documentation for Ireland Travel:

If you are traveling to or from Ireland, here is what you must follow: 

• From Ireland: 

Tapeworm treatment is mandatory for EU/Schengen destinations; additional documentation, including a blood test and notification email to petmove@agriculture.gov.ie, is required for all other countries.

• To Ireland: 

Travelers from outside the EU/Schengen area must notify Ireland’s Ministry of Agriculture at least 24 hours in advance via the Pet Import Portal.

On the Day of Travel:

• Pet travel is available only with Vueling’s Fly Light bundle or Iberia’s Basic fare.
  
• Seats are assigned at the check-in counter, where you’ll receive a window seat for safety and instructions for traveling with your pet.
  
• During the flight, your pet must remain in the carrier, placed on the floor under the seat in front of you, and must not be removed until disembarkation.
  

Vueling’s comprehensive and passenger-friendly pet policy ensures that your pet can fly safely and comfortably right by your side.

• Vueling Airlines Travel During Pregnancy: 

To protect both you and your unborn child, you must be aware of certain rules when flying during pregnancy. As per Vueling Airlines’ special assistance, you can fly without a medical certificate up to 27 weeks of your pregnancy. Most pregnant women are thought to be safe throughout this time.

• Later Pregnancy Stages:

There are limitations as your pregnancy goes on. Air travel is prohibited after 36 weeks, or 32 weeks if you are carrying multiples without any problems. These restrictions are in place because, as your due date draws near, there may be risks for both the mother and the unborn child.

• Traveling in the Mid-Trimester:

Traveling between weeks 28 and 35 will require original medical authorization. This document must display your doctor’s signature and medical board number, explicitly say that you are fit to fly, and include the validity period (start and finish dates). Airlines may have various policies so checking with them in advance is a mandate

• Vueling Special Assistance for Traveling with Children (Ages 2 to 15 Years):

If you have kids along, you needn’t have to worry. Vueling Airlines will make sure that you travel with comfort and convenience. 

• Seating Arrangements & Tickets: 

Children are seated next to accompanying parents and always have their own seat. Vueling tries to seat families together and offers online check-in. Moreover, tax benefits for children under 16 are available on UK departures.

• Luggage Allowance: 

Kids are given the same amount of luggage as adults. There is no fee to use a wheelchair. Car seats require special luggage check-in, which costs extra.

• At the Airport: 

Families with small children can use priority security lanes at certain airports and special check-in kiosks for Family Fare reservations at major airports.

• Onboard Comfort: 

Standard seatbelts are worn by children older than two. Approved car seats may be used for children ages 24 to 36 months. For safety reasons, booster seats are not permitted.

• Additional amenities: 

There are baby-changing facilities on airplanes. Children’s meals are available, and parents are permitted to bring snacks, toys, or iPads in their hand luggage. For amusement, it is recommended to bring headphone, so that other passengers don’t face any inconvenience. Changes in pressure may result in discomfort to your kid. In order to avoid the same you may give your little one 

• Vueling Airlines Special Assistance for Infants traveling (7 days to 2 years old):

If you have an infant onboard, you need to be extra cautious. Here is how Vueling Airlines will help you during your journey. 

• Seating & Tickets: 

Infants usually wear a special seatbelt when riding on an adult’s lap. You can reserve a different seat using a car seat that has been approved (max width: 44 cm). When traveling with two infants, an adult must reserve an additional seat.

• Documentation: 

If accompanied by an adult, infants of Spanish origin under the age of two may travel on domestic flights without identification, provided they are in the same reservation as their parent or guardian. Passports and other formal documents are necessary for travel abroad.

• Luggage Allowance: 

Infants are permitted to bring a cabin bag weighing 10 kg and an additional baby bag weighing 5 kg, comprising water, blankets, toys, etc. Free check-in is offered for two baby items (such as a pushchair, crib, cradle, or Group 0+ car seat). There is a cost for other car seats.

• Airport Services:

Airport amenities include expedited security lanes and special check-in desks for passengers on family fares. Priority boarding is granted to all families with newborns.

• Onboard Services: 

Life jackets and infant restraints are among the special safety equipment offered. There are extra oxygen masks for babies in some seats.

• Additional Amenities: 

To make the trip easier, Vueling Airlines special assistance services offer baby-changing rooms, children’s meals, and spaces for snacks, games, and thermoses of hot food. To reduce ear pressure during takeoff and landing, dummies or bottles are advised.

• Vueling Airlines’ Unaccompanied Minor Service:

Vueling Airlines’ special assistance program doesn’t offer unaccompanied minor service on their flights. This means that all young children must travel with an adult.

Who Must Travel with an Adult:

Any minor under 12 years of age on the date of the flight must always travel with an adult. This age requirement extends to under-14s of Italian nationality traveling to or from Italy, and under-18s of Romanian nationality traveling to or from Romania.

When Children Can Travel Alone:

Children aged 12-17 (or 14 and 17 for Italian nationals traveling to/from Italy) are permitted to fly without an adult companion, provided they have the necessary documentation. It’s important to note that minors below 16 aren’t permitted to book connecting flights. These specific bookings can only be made on Vueling’s website, vueling.com, using a computer or tablet.

International Travel Considerations:

For flights to international destinations, if a minor is unaccompanied, authorities might need a signed consent form from the parents or guardians before departure. Without this documentation, the minor may not be allowed to board the flight.

• Vueling Special Assistance For Service Animal / Guide Dog:

Vueling’s special assistance for service dogs is specially trained to support individuals with disabilities. These animals must meet specific requirements to be accepted onboard. Emotional support animals are not recognized as service animals for air travel.

Booking and Notification Requirements:

To travel with a service or assistance dog, you must:

• Indicate it at the time of booking under “Passengers with special needs”, or notify the airline at least 48 hours prior to departure through the Customer Service Center.
  
• If notice is provided less than 48 hours in advance, the airline will try to accommodate but cannot guarantee approval.
  

Documentation and Certification:

You must present:

• An official certificate confirming the dog is an accredited assistance or guide dog. A doctor’s note alone is not sufficient.
  
• Certification must come from recognized bodies like ADI (Assistance Dogs International), IGDF (International Guide Dog Federation), or ADAA (Assistance Dogs Assessment Association).
  
• The dog should be a minimum of three months of age, alongside being identified via tattoo or microchip.
  
• Valid immunization records, including proof of rabies vaccination done at least 21 days before travel.
  

Additional Requirements by Destination:

United Kingdom:

• Follow DEFRA regulations.
  
• Provide a training certificate from an ADI, IGDF, or ADAA member.
  
• Submit a written declaration about your dog’s assistance tasks.
  
• Carry an Assistance Dog ID card (recommended).
  

Ireland:

• Tapeworm treatment is mandatory.
  
• If coming from outside the EU or the Schengen area:
  
  • Provide a blood test report confirming treatment efficacy.
    
  • Email petmove@agriculture.gov.ie and notify the Ministry of Agriculture via the Pet Import Portal at least 24 hours before arrival.
    

Here Are Some General Conditions for Travel:

• Being clean, well-behaved, and under the master’s control always is a mandate.
  
• Must remain on the floor, under the seat, secured with a safety harness during takeoff and landing.
  
• Dogs cannot block aisles or emergency exits.
  
• Bring essential items such as your dog’s blanket, absorbent pads, sanitary bags,blanket,  and water bowl. 

Why Do You Need Medical Clearance for Flying On A Vueling Airlines Flight?

If you need a doctor’s note to fly, you’ll need to provide medical clearance on your travel day in the following situations:

• Contagious Illness: 

If you have a disease that could spread to others.

• Passenger Well-being: 

If your medical condition might impact the safety, health, or comfort of fellow passengers.

• Flight Safety Concerns: 

If your health could pose a risk to the flight’s safety or on-time performance.

• In-Flight Care: 

If you anticipate needing medical attention or special assistance during the flight.

• Worsening Condition: 

If flying might negatively affect your health.

• Pregnancy: 

If your pregnancy spans from 28 to 35 weeks. For pregnant passengers, the permit must also specify the validity period (start and end dates), the physician’s license number, and the physician’s signature.

Read Also: Gulf Air Wheelchair Assistance

What are the Seating and Booking Guidelines On Veuling Airlines?

Passengers with disabilities are eligible for a complimentary adapted seat, typically located by the window, with one companion also entitled to a free seat. These seats do not include front or last rows or emergency evacuation seats. It is highly recommended to check in early at the airport to guarantee the best seating arrangements.

Depending on the nature of your condition, extra seats may be required:

• Full leg in plaster: 3 seats
  
• Lower leg in plaster: 2 seats
  
• Upper body in plaster: 1 seat
  

Since airlines usually only offer 10% of the seats on an aircraft to customers who require special assistance, group reservations for these individuals should be made well in advance. For everyone who needs mobility or medical assistance during their trip, early planning guarantees availability, effective coordination, and a more seamless travel experience. The extra seat you have booked will be adjacent to your original seat. You may book it at any area in the flight except the emergency 

Conclusion:

Vueling supports passengers with special needs by offering clear communication and easy access to important information. Travelers can contact the special assistance team or use online forms to request help tailored to their needs. This is especially useful for those with non-visible disabilities or complex medical conditions. 

Vueling also provides guidance on wheelchair services, traveling with infants, pets, or during pregnancy. By making this information available through their website or customer service, the airline helps passengers plan better and travel with more confidence, ensuring a smoother and more comfortable journey for everyone.

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