Vivo Aerobus Wheelchair Assistance

Viva Aerobus’s goal is to make flying simple and available to all travelers. They are pleased to provide wheelchair assistance at no additional cost as we recognize that tourists with mobility issues may require additional support. Vivo Aerobus wheelchair assistance’s staff is available to help you until you find your seat. This way you can easily handle baggage claim after arrival, board the plane, or navigate the airport. To ensure a seamless and hassle-free experience, this write-up provides all the information you require regarding wheelchair service requests and receipts. By following this article, you can concentrate on having a comfortable and confident trip.

Overview of Vivo Aerobus Wheelchair Assistance:

Viva Aerobus leaves no stone unturned to make travel easier for travelers with reduced mobility by offering free wheelchair assistance at all airports it serves. If you or a loved one needs help getting around, their team is ready to support you every step of the way, from check-in and security all the way to boarding the plane. The service is designed to make your airport journey smooth and hassle-free. You just need to let the airline know in advance, and they will take care of the rest. It’s all about making sure everyone enjoys a safe, comfortable, and accessible flying experience with Viva Aerobus.What’s more good is that they will charge you absolutely nothing to avail of their wheelchair service. 

Rules of Bringing Your Own Wheelchair or Mobility Device On A Vivo Aerobus Flight:

With Vivo Aerobus, you are more than welcome to bring your mobility device or wheelchair to make your trip a seamless one. Whether it’s manual or electric, Vivo Aerobus may transport the same in the checked baggage sans any additional charge. Just make sure any electric wheelchair meets the battery safety guidelines, and they will take care of the rest, no added hassle or cost.

If your device is electric, remember:

• To avoid any leaks or damage, make sure the battery is tightly sealed before handing over your mobility device.
  
• For safety reasons, disconnect the battery completely so it doesn’t power on or cause issues while it’s in transit.
  
• Cover the battery terminals securely with tape or caps to stop any accidental contact or spills during the journey.

What are the Booking and Notification Guidelines For Vivo Aerobus Wheelchair Assistance Services?

To ensure timely and effective assistance, travelers are encouraged to notify the airline of their needs:

• During the booking process, or
  
• At least 48 hours before departure.
  

This helps the airline prepare appropriately and deliver the best possible service on the day of your flight.

Seating Restrictions for Safety

For safety reasons, Viva Aerobus wheelchair assistance doesn’t allow travelers who need special assistance to sit in the emergency exit rows. This is to make sure everyone stays safe in case of an emergency, as those seats require travelers to help during evacuation. Viva Aerobus takes care to assign seats that are both comfortable and accessible for travelers with special needs. Their team makes sure you are seated in a spot that suits you, while still following all safety rules.

Get Support for All Needs with Viva Aerobus Special Assistance: 

Vivo AeroBus is dedicated to offering outstanding special assistance services, making sure that every traveler has a pleasant and credible journey. For people who need additional assistance, have limited mobility, or require medical aid, our committed staff provides all-encompassing support. 

Guidelines and Recommendations for Pregnant Women:

Expecting moms can comfortably fly with Viva Aerobus! Just follow a few guidelines depending on how far along you are and whether it’s a single or multiple pregnancy.

• Single Pregnancy: 

If you are expecting one baby and your pregnancy is going smoothly, you are good to fly up until the end of the 36th week.

• Multiple Pregnancy: 

Carrying twins or more? You can take to the skies up until week 32, as long as there haven’t been any medical issues along the way.

If you have crossed the 28th week then you have to furnish a medical certificate. This document must:

• Make sure your doctor’s note is super recent, dated within 10 days of your flight, so the airline knows it’s valid.
• Your medical certificate should clearly mention how far along you are, your due date, and that you’re fit to fly.
  

Keep in mind, you cannot travel if:

• You are more than 36 weeks pregnant (single pregnancy).
  
• You are more than 32 weeks pregnant (multiple pregnancy).
  

Furthermore, always consult with your doctor before finalizing travel, especially during the final trimester.

Respiratory Assistance Provided By Vivo Aerobus for Flying with Portable Oxygen Concentrators (POC):

If you need oxygen support, Viva Aerobus special assistance team allows you to bring and use Portable Oxygen Concentrators (POCs) onboard, just make sure you meet a few specific conditions first.

• The device must be FAA-approved. You can verify this on their list of acceptable models.
  
• You are required to present:
  
  • Medical documentation
    
  • “Cartas responsivas” (letters of responsibility)
    
  • Any other special forms the airline requests
    

Before your flight:

• Ensure that you know how to operate the concentrator
• Confirm it has sufficient battery life and oxygen for the entire journey.
  

During the flight:

• The POC must be stored under the seat in front of you while in use.

Viva Aerobus Special Assistance for Service Animals:

Viva Aerobus allows travelers who require the assistance of service or emotional support animals and has established guidelines to ensure a smooth and safe travel experience.

• Travel with Service Animals:

Viva Aerobus special assistance currently allows only dogs as service animals. Unlike pets, the service dogs are permitted in the cabin without any fee. They also do not have to be inside a kennel. However, they should always be leashed, and also wear a collar. Guide dogs should wear a harness as well.  

Any animal that does not meet these requirements or lacks proper documentation to validate their status as service animals will need to travel in the cargo compartment, and applicable fees must be paid by the passenger.

• Required Documents for Service Animals:

Depending on your route, the documentation needed to prove a dog’s status as a service animal may vary. Here’s a breakdown by destination:

Flights Within Mexico:

You will need:

• Official ID or certificate for the service animal
  
• Physician’s document who is treating the individual with a disability, needing service animal. 
• Documents to validate that the individual in question requires help with companionship or mobility or both. 
• Training proof and handling capability
  
• Veterinary health certificate (issued within 5 days of flight)
  
• Documents to proof that the service animal and has been landing trained and also the traveler requiring assistance has the ability to manage and handle the animal. 
• Current vaccination card and deworming proof
  
• Download Viva Aerobus’ letter of responsibility and present two signed copies of the same.
  

The health certificate may also be used for the return trip if it is within 2 weeks and the same passenger is traveling.

Flights From/To Colombia:

In addition to the standard documents:

• Sanitary Inspection Certificate issued by ICA is needed
  
• Ensure compliance with Colombia’s export and import pet rules
• The physician’s documentation who has been treating the individual with disability. 
• Documentation validating that the individual with disability requires companionship or mobility assistance. 
• Documentation to prove that the service animal has been prescribed by the specialist physician.
  

Flights from Mexico to the U.S.:

You must provide:

• Service Animal Air Transportation Form
  
• CDC Dog Import Form receipt
  
• Microchip with implantation certificate
• Emergency contact (Mexico or U.S.)
  
• Signed Viva Aerobus liability letter
• Dog to be a minimum of six months of age 
• Should appear healthy upon arriving at their destination 
• Certificate to show that the dog is free from screwworm infestation or was in quarantine, and received full treatment until it was free of the mentioned plague. An official veterinarian should sign the certificate which should be issued within five days before the dog is to be transported to the United States.
  

Furthermore, only dogs that haven’t visited high-risk rabies countries in the past 6 months may travel.

Flights from the U.S. to Mexico:

Requirements include:

• Standard documentation showing service dog status
  
• Health certificate (valid for 7 days max)
  
• Physical inspection by SENASICA upon arrival
  

Other International Routes:

Documentation remains largely the same:

• Proof of need for a service animal
  
• Training and handling verification
  
• Medical prescription by a specialist
  

Therefore, always verify the animal entry regulations of your destination country.

Recommendations for the Day of Travel:

To help your journey go smoothly:

• Avoid sedating your animal unless advised by a vet
  
• Feed and hydrate your dog appropriately
  
• Let them exercise before the flight
  
• Keep all required documents ready
  
• For domestic flights you must reach the airport two hours early, and for international flights, reaching airport three hours before your flight’s departure will help
  
• Submit the signed liability waiver at check-in
  
• Present documents at check-in and security screening
  

Viva Aerobus Animal Travel Restrictions:

For safety and comfort, Viva Aerobus special assistance has set the following restrictions:

In the Cabin:

• Max 5 animals allowed per flight
  
• Only 1 animal per passenger
  
• Emergency exit row seating is not allowed
  
• Dogs must be healthy and non-aggressive
  
• If stressed or aggressive, they must travel in a rigid carrier
  
• No supplemental oxygen allowed
  

Brachycephalic (Short-Nosed) Dog Breeds:

These breeds are at a risk of respiratory problems and are deemed unfit for cargo travel. A few examples:

• Pugs, Bulldogs, Shih Tzus, Boxers, Chows, Boston Terriers, etc.
  

Carrier Guidelines: 

• In the Cabin (Carrier Required for Pets):

• Max weight: 27 lbs (including carrier)
  
• Max dimensions: 18 x 14 x 8 inches
  
• Carrier type: Rigid or semi-rigid
  
• Allowed pets: Cats and dogs
  
• Minimum age: 8+ weeks
  
• In the Cargo Hold:

• Max weight: 99 lbs (including carrier)
  
• Max dimensions: 126 linear inches
  
• Carrier type: Rigid only
  
• Allowed pets: Dogs only
  
• Minimum age: 16+ weeks
  

Therefore, animals are not allowed in the cargo hold on connecting flights.

Viva Aerobus Special Assistance for Travelers Traveling with Emotional Support Animals:

Viva Aerobus special assistance team understands the vital role emotional support animals (ESAs) play in the well-being of many travelers. That’s why they offer supportive travel options that allow emotional support cats and dogs to accompany passengers under specific conditions and guidelines. Here’s everything you need to know about flying with your ESA on Viva Aerobus.

Emotional Support Animals Travel for Free:

You can bring your emotional support dogs or cats on board completely free of charge. Unlike regular pets, these animals don’t need to travel in a carrier. However, dogs must wear a leash, harness, and ID tag throughout the flight. If any requirement is unmet or documents are missing, the animal must travel in the cargo hold at the passenger’s expense.

Also Read: Arajet Wheelchair Assistance

Documentation Requirements by Route:

• Flights Within Mexico:

To travel with your ESA, provide the following:

• A medical prescription on official letterhead from a psychologist or psychiatrist, issued within one year.The prescription should contain essential details like the passenger’s full name; the name, signature, and medical license of the issuer of the document; and the date of issuance which should be within a year prior to the flight’s date.
  
• Two signed copies of a letter of responsibility.
  
• Current vaccination card and proof of recent deworming.
  
• A veterinary health certificate issued within 5 days of travel which states that the animal is in perfect condition for air travel, and doesn’t have any wounds which are in the process of healing.
  
• Notify Viva through their customer service center at least 48 hours prior if your dog is medium or large-sized.
  
• Flights to/from Colombia:

In addition to the standard prescription, and details as mentioned for flights within Mexico, you must also: 

• Obtain a Sanitary Inspection Certificate from the Colombian Agricultural Institute (ICA).
  
• Check both Colombian departure and entry rules for pets.
  
• Flights from Mexico to the U.S.

• Medical prescription (same requirements as above).
  
• Dogs should be a minimum of six months of age, must appear healthy, and also the owners must produce the following:
  
  • A microchip and certificate.
    
  • A filled CDC Dog Import Form.
    
  • A signed letter of responsibility.
    
  • A screwworm-free certificate issued by an official vet within 5 days of travel.
    
• Flights from the U.S. to Mexico:

• Medical prescription from a mental health specialist.
  
• Health certificate valid for up to 7 days.
  
• ESA must undergo inspection by Senasica.
  
• Other International Routes:

• Submit a valid medical prescription (same standards).
  
• Research and comply with the destination country’s pet entry regulations.
  

Day-of-Travel Tips:

To make the experience smoother for you and your ESA:

• You must avoid sedation unless advised by your vet.
  
• Feed and hydrate your animal with small snacks.
  
• Allow exercise time before boarding.
  
• Carry all necessary documents.
  
• Arrive early: 2 hours before domestic flights, 3 hours before international ones.
  
• Present documents and sign the liability waiver at check-in.
  

Restrictions You Should Know:

• Health and Behavior:

• ESAs must be in good health.
  
• Anxious or aggressive animals must travel in a rigid carrier.
  
• Animals cannot receive supplemental oxygen onboard.
  
• Breed Restrictions:
• Brachycephalic (flat-faced) dog breeds, like Bulldogs, Pugs, and Shih Tzus, are not allowed in the cargo compartment due to respiratory risk.
  
• Animal Limits and Seating:

• Only 1 animal per passenger.
  
• A maximum of 5 animals can be in the cabin and 6 in the cargo hold per flight.
  
• Passengers with animals may not sit in exit rows.
  
• No animals are allowed in the cargo hold on connecting flights.

Carrier Requirements (if needed):

• In the Cabin:

• Max weight (with carrier): 27 lbs.
  
• Max dimensions: 18 x 14 x 8 inches.
  
• Carrier must be rigid or semi-rigid.
  
• Allowed species: Cats and dogs.
  
• Minimum age: 8 weeks.
  
• In the Cargo Hold:

• Max weight (with carrier): 99 lbs.
  
• Max dimensions: 126 linear inches (L+W+H).
  
• Carrier must be rigid.
  
• Allowed species: Dogs only.
  
• Minimum age: 16 weeks.

Conclusion:

Viva Aerobus makes flying easy and accessible for passengers needing special assistance. If you’re traveling with a wheelchair, service animal, portable oxygen concentrator, or an emotional support animal, the airline offers dedicated support from check-in to arrival. Many of these services are free, but you must notify the airline in advance and have the proper documentation. This simple preparation ensures a smooth, hassle-free trip.

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