Vietnam Airlines Wheelchair Assistance

Fly with Vietnam Airlines for an experience where everyone feels welcome. Vietnam Airlines is committed to delivering exceptional service for disabled passengers by offering professional, reliable, and compassionate wheelchair assistance. From the moment you arrive at the departure airport to the time you reach your final destination, their trained staff is there to help you at every step, such as helping navigate the terminal, check-in, security checks, boarding the aircraft, disembarking, and collecting baggage. 

Vietnam Airlines wheelchair assistance ensures your journey is smooth and safe; however, advance requests are encouraged to allow easy coordination. Vietnam Airlines believes that every passenger deserves comfort, dignity, and independence while traveling, and their wheelchair and special assistance service reflects their dedication to inclusive and accessible air travel for all.

Overview of Vietnam Airlines Wheelchair Assistance:

Vietnam Airlines offers comprehensive and complimentary wheelchair assistance for disabled passengers, making their journey hassle-free. Vietnam Airlines’ wheelchair assistance helps with the movement within the terminal, boarding, and deplaning assistance without a hitch. 

Passengers have the option to use their wheelchairs, either checked or as carry-on, without any extra charge, or they may opt for the airline-provided wheelchair service. To ensure smooth coordination and availability, passengers are strongly encouraged to request this assistance at least 36 hours before their flight departure. Requests can be made conveniently through Vietnam Airlines’ sales offices or by contacting their customer support center directly.

What are the Wheelchair Assistance Options for Vietnam Airlines?

Vietnam Airlines provides two convenient wheelchair support options to assist passengers with mobility challenges, ensuring comfort and accessibility throughout the flight.

• Bring Your Wheelchair:

If you book a Vietnam Airlines ticket, you are allowed to bring your wheelchairs when traveling, either as checked or carry-on baggage. These mobility aids are transported free of charge and do not count toward the standard baggage allowance. For safety and handling purposes, travelers must provide essential details about their wheelchair, including its size, weight, whether it’s foldable, if it contains gas shock absorbers, and the battery type if electrically powered.

• Use Vietnam Airlines’ Complimentary Wheelchair Service:

 The airline provides free wheelchair support that includes assistance:

In the Passenger Cabin:

Vietnam Airlines offers in-cabin wheelchair assistance to help passengers reach their seats and move comfortably during the flight.

During Embarkation and Disembarkation:
Trained staff assist passengers with wheelchairs when boarding or exiting the aircraft, ensuring a safe and smooth experience every time.

On the Apron for Aircraft Without Jet Bridges:
For aircraft parked on the tarmac, Vietnam Airlines provides wheelchair aid across the apron, ensuring uninterrupted mobility support to the plane.

How to Book the Wheelchair Service At Vietnam Airlines?

If you would like to experience a hassle-free and comfortable journey, you must request Vietnam Airlines’ wheelchair assistance ahead of time. Their team offers two easy and convenient methods to register for this essential service.

• Contact Centers/Sales Offices:

You can use Vietnam Airlines’ wheelchair assistance customer service number 1900 1100 (for domestic calls) or (+84 24) 3832 0320 (for international calls) at least 24 hours before departure to request wheelchair assistance.

• Wheelchair Service Booking Form:

To arrange wheelchair services in advance, you must complete and submit the official online registration form no later than 36 hours before the scheduled departure time.

• Provide Wheelchair Details:

If you are intending to bring your wheelchair, then you should provide detailed information, such as dimensions, weight, and battery type, during booking. This ensures the equipment meets airline safety standards and allows for proper handling arrangements.

Your Guide to Check-In & Airport Assistance At Vietnam Airlines 

Vietnam Airlines advises passengers requiring wheelchair assistance to arrive at the airport at least one hour earlier than the standard check-in time. This allows enough time for coordination, making sure a smooth process at major airports where dedicated support is available.

• Priority check-in counters:

Passengers with special needs can access priority check-in counters to avoid long queues, ensuring a quicker and more convenient check-in experience with the help of attentive staff.

• Dedicated staff and specialized equipment:

Vietnam Airlines’ well-trained staff assist passengers with reduced mobility using specialized equipment such as forklifts and wheelchairs, ensuring smooth, safe, and dignified movement throughout the airport and during boarding or disembarkation.

Furthermore, at smaller regional airports where specialized mobility equipment may not be available, Vietnam Airlines staff will coordinate closely with travel companions, if any are present, to offer necessary manual support. This ensures that passengers with limited mobility still receive assistance tailored to their needs. Such airports include, but are not limited to, Cat Bi (Hai Phong), Vinh, Phu Bai (Hue), and Buon Me Thuot, where accessibility solutions are provided through staff support.

Comprehensive Onboard Support Solutions Provided by Vietnam Airlines 

Onboard, Vietnam Airlines provides suitable seating arrangements for passengers needing wheelchair assistance. Trained cabin crew can assist passengers with:

• Moving within the aircraft cabin
  
• Completing immigration documents (for international flights)
  

However, passengers should note that cabin crew cannot assist with personal care tasks such as feeding, toileting, or administering medication. For dietary needs, passengers are encouraged to pre-order Special Meals in advance.

Vietnam Airlines Wheelchair Assistance from Arrival Through Departure:

Upon landing, Vietnam Airlines’ wheelchair assistance ensures a hassle-free experience for passengers with reduced mobility. Their trained ground staff meet passengers at the aircraft door, assisting them safely through the disembarkation process. They remain with the passenger throughout key airport areas such as immigration, baggage claim, and customs. Assistance continues until the traveler exits the terminal or connects to another flight, ensuring continuous care and convenience.

Vietnam Airlines Special Assistance for Passengers with Hearing Impairments:

Vietnam Airlines provides dedicated assistance for passengers who are deaf, hard of hearing, or have speech and language difficulties. For safety reasons, the number of unaccompanied hearing-impaired travelers on each flight is limited. To ensure proper arrangements and avoid inconvenience, it is crucial to book this service in advance during the ticketing process or by contacting the airline.

Vietnam Airlines Website:

Passengers can request special assistance while booking tickets online by selecting the relevant options on Vietnam Airlines official website.

After Reservation Option:

Once tickets are booked, passengers can add special services later by accessing “Manage Booking” and choosing the required assistance options.

Through the Contact Center:

Passengers may call Vietnam Airlines’ Contact Center to request assistance, ensuring requests are made at least 24 hours before departure.

• Within Vietnam:

Travelers in Vietnam can call the 1900 1100 hotline to register for special assistance, including wheelchair or mobility support.

• Outside Vietnam:

International travelers should dial the overseas support number and submit special service requests at least 24 hours before scheduled departure.

Traveling with a Service Dog:

Passengers traveling with a service dog must notify the Vietnam Airlines special assistance team in advance by registering through their Service Animal Transport Service platform.

Details of Charges and Fares:

There is no extra fee for special assistance; passengers are only required to pay the regular fare for their ticket.

• Service Charge:

Vietnam Airlines does not impose any extra service fee for special assistance; standard services are included in the ticket price.

• Fare:

Passengers requesting assistance will be charged the same standard fare as other travelers, with no additional cost for support services.

What are the Travel Conditions On Vietnam Airlines For Visually Impaired Passengers?

Vietnam Airlines limits the number of passengers with visual impairment traveling without an escort 

• Visually impaired passengers are permitted to travel with children who are at least six years old, as these children are considered capable of understanding and responding in case of emergencies.

• Traveling with an infant is not allowed for visually impaired passengers unless accompanied by an able-bodied adult who can assist with caregiving and safety requirements throughout the entire journey.

Assistance At the Airport:

Priority check-in counters are available at select airports to assist passengers who require special services or faster processing. To avoid delays and ensure a smooth experience, it’s recommended to arrive at least one hour earlier than the standard check-in time.

In-flight Assistance:

Vietnam Airlines special assistance provides pre-assigned, accessible seating to ensure passengers with reduced mobility or disabilities are accommodated comfortably and safely throughout the journey.

Trained cabin crew assist passengers with in-flight movement and can help complete required forms during international flights, offering added convenience for travelers needing support.

However, cabin crew are not authorized to provide personal care or medical assistance. Their role is limited to basic support and first aid training in case of onboard emergencies.

Special Assistance for Pregnant Women:

From service registration and medical requirements to onboard comfort and in-flight amenities, Vietnam Airlines’ special assistance has carefully outlined its policies to support expectant mothers at every stage of travel.

Pregnancy Period Guidelines and Documentation Requirements:

Vietnam Airlines’ acceptance of pregnant travelers depends on the gestational period on the flight date:

Pregnancy Under 32 Weeks:

• Accepted as regular passengers.
  
• Documents Required: Any medical certificate confirming the pregnancy duration and that the mother and fetus are healthy for travel.
  

Pregnancy Between 32 and 36 Weeks:

• Medical Clearance Required if:
  
  • Traveling between 32 and 36 weeks.
    
  • Pregnancy was achieved through artificial insemination.
    
  • Pregnancy duration or due date is uncertain.
    
  • Previous experience of multiple pregnancies or complicated deliveries.
    
• Required Documentation:
   

Choose either of the following:

• MEDIF I and MEDIF II forms, completed and signed by a qualified medical facility.
  
• MEDIF I and three copies of any document (ultrasound results, test certificates, or pregnancy records) verifying health suitability for flying.
  

Pregnancy of 36 Weeks or More:

• For safety reasons, Vietnam Airlines does not accept:
  
  • Passengers 36 weeks pregnant or more.
    
  • Those with an expected delivery within 7 days.
    
  • Passengers who have recently delivered within 7 days.

Service Registration and Booking Options:

To benefit from Vietnam Airlines’ special assistance services, passengers must register in advance:

• Booking Channels: 

Travelers can book at any Vietnam Airlines sales office or call the Contact Center at 1900 1100 (within Vietnam) or (+84 24) 3832 0320 (international calls).

• Pregnancy Service Form: 

Alternatively, complete the Pregnant Passenger Service Booking Form at least 36 hours before the scheduled departure.

• Deadline for Registration: 

Booking or registration must be done at least 24 hours before the flight.

Service Charges and Fare Policies:

• Assistance Fees: Vietnam Airlines does not charge extra for special assistance services.
  
• Fare Rates: Standard fare rules apply. Pregnant passengers pay the regular ticket prices, as with other passengers.

Pre-Travel Health Consultation:

Before flying, pregnant travelers are strongly encouraged to consult their physician, especially if they experience medical conditions such as:

• Anemia
  
• Severe morning sickness
  
• Risk of miscarriage
  
• Other health concerns during pregnancy
  

Furthermore, a doctor’s evaluation helps determine the passenger’s fitness for travel and ensures everyone’s safety.

Medical Records and Approval Guidelines:

• Medical documents must be issued by authorized health facilities:
  
  • Within Vietnam: Specialist or general hospitals, district health centers, SOS clinics, or family clinics.
    
  • Outside Vietnam: Legally recognized medical facilities.
    
• Some countries impose entry restrictions on pregnant non-nationals. Therefore:
  
  • Confirm the entry regulations of your destination.
    
  • Carry English-translated medical documents certified by a legal notary.

Timing for Medical Clearance:

• Obtain health clearance 7 days before the departure of the first flight.
  
• This clearance remains valid for connecting flights if:
  
  • The entire trip is completed before reaching 36 weeks of gestation.
    
  • There are no medical complications during the journey.
    

Explain Check-in and Documentation:

At the airport check-in counter, pregnant passengers must present:

• Flight ticket and valid travel documents
  
• Medical clearance documentation
  
• It’s also crucial to confirm the entry requirements of the destination country for pregnant travelers.
  

Onboard Experience for Pregnant Passengers:

Vietnam Airlines special assistance makes efforts to ensure a comfortable journey:

• Seat Selection: You can choose your seat in advance to ensure ease of movement and optimal comfort.
  
• Special Meals: Pregnant passengers with medical or dietary restrictions can pre-order special meals tailored to their needs.
  
• Entertainment Options: Enjoy a wide selection of in-flight entertainment, including magazines, movies, music, games, and wireless entertainment to make the flight enjoyable and relaxing.

Vietnam Airlines Special Assistance for Infants and Children:

Vietnam Airlines special services offer a family-friendly travel experience by providing special assistance for infants, children, or unaccompanied minors. 

• Passenger Age Categories:

Vietnam Airlines classifies infants as those aged 7 days to under 2 years, children as 2 to under 12 years, and adults as 12 years and older, calculated at the departure of the first flight segment.

• Services for Infants and Children:

The airline offers complimentary bassinet services for infants under two years old and weighing no more than 11kg. These must be pre-booked 24–36 hours before departure. Baby strollers are transported for free as carry-on items, provided they fit in the cabin compartment. If space is unavailable, they are checked in at no cost.

Children under two must share a seat with an adult and are entitled to specific baggage allowances, including one 3kg carry-on and a foldable stroller. Checked baggage varies by route: 23kg for flights to/from the Americas and 10kg for other routes.

• Special Meals and Entertainment:

Vietnam Airlines provides complimentary special meals for children under 12. Meals can be ordered during ticket booking or up to 24 hours before departure via the website or sales offices. Onboard, children can enjoy the Kid Zone with cartoons, music, and games.

• Unaccompanied Minors and Companions:

Children aged 2-12 must travel with an adult or book the unaccompanied minor service. The escort must be over 18, physically capable, and not registered for special assistance. On international routes, documentation confirming the relationship between the child and adult may be required.

Vietnam Airlines Special Assistance for Passengers with Medical Conditions:

Team Vietnam Airlines is devoted to offering special medical assistance. Travelers with medical conditions or carrying medical equipment such as syringes, ventilators, oxygen concentrators, blood pressure monitors, or wheelchairs must comply with the airline’s regulations on electronic devices and mobility aids. Additionally, Vietnam Airlines offers in-flight oxygen and stretcher services, both of which require prior medical clearance.

Passengers are advised to submit two medical forms: MEDIF I, which includes a self-declaration, and MEDIF II, which must be completed by a certified medical facility. These clearances must be obtained within seven days of travel for those using stretchers or oxygen, and within 14 days for other medical cases.

Vietnam Airlines recommends traveling with an escort, especially for those needing assistance during boarding or emergencies. Escorts must be at least 18 years old, able-bodied, travel in the same class, and not require special services themselves. If a passenger requires in-flight oxygen, the escort should be medically qualified.

Service bookings and documentation can be arranged through Vietnam Airlines ticket offices. With thorough planning and clear communication, passengers with medical needs can expect a safe, dignified, and seamless travel experience.

Vietnam Airlines Special Assistance for Pets:

Vietnam Airlines special assistance permits the transportation of dogs, cats, and ornamental birds in three ways: inside the passenger cabin, as checked baggage, or as cargo. Pets allowed in the cabin must be cats or dogs aged at least 10 weeks, healthy, clean, and weighing no more than 6kg, including the kennel. However, birds and heavier pets must travel as checked baggage or cargo. Dogs are not permitted on flights between Vietnam and the United States.

Each class has pet limits: 1 in Business (A321 only), 2 in Premium Economy, and 2 in Economy. Kennels must meet strict size and material requirements. Pets traveling as checked baggage must weigh under 32kg (with cage), and only three pets are allowed per passenger.

Moreover, service dogs for passengers with reduced mobility are welcome in the cabin without charge, provided they are properly trained, restrained, and documented. 

To book pet transport, passengers must contact Vietnam Airlines at least 24 hours in advance. All required documents, health certificates, quarantine clearances, and destination approvals must be presented at check-in. Vietnam Airlines recommends early airport arrival for easy check-in and handling.

Read Also: EVA Air Wheelchair Assistance

What are Vietnam Airlines’ Special Service Charges?

Vietnam Airlines offers a wide range of special services tailored to meet diverse passenger needs at the lowest possible cost. Charges vary based on service type and travel route.

• Oxygen support (OXYG): 

For oxygen support (OXYG), domestic flights incur a charge of VND 2,000,000 per oxygen unit, while international flights are charged USD 200. Additionally, the cost of the seat occupied by the oxygen unit equals the highest applicable adult fare plus surcharges. Passengers are allowed double the standard baggage limit, and escorts pay a regular fare with standard baggage.

• Stretcher service (STCR): 

The stretcher service (STCR) is charged at six times the highest adult fare plus surcharges. This also includes six times the baggage allowance. Escorts again travel at the standard fare and baggage allowance.

However, for passengers requiring both oxygen and stretcher services, all individual charges apply, including the portable oxygen unit and stretcher seat fares.

• Unaccompanied Minors/Young Passengers Traveling Alone (UM/YPTA): 

These services pay a standard child/adult fare. If an escorting cabin crew is needed, the charge includes the full adult fare and surcharges.

• Extra Seat Service (EXST): 

The extra seat service (EXST) is billed at 100% of the adult fare per added seat. Passengers receive double baggage allowance.

• Wheelchair Services: 

Wheelchair services (WCHC, WCHS, WCHR) and assistance for deaf (DEAF) or blind (BLND) passengers are provided free of charge.

Conclusion:

Disabled passengers can experience truly accessible air travel with Vietnam Airlines. They set the standard for professional and compassionate wheelchair assistance, providing essential support from your airport arrival right through to your final destination. 

They eliminate common travel barriers by offering priority check-in, dedicated in-flight help, and specialized boarding tools. You can expect smooth coordination, safety, and comfort throughout your journey, whether you use your mobility aids or the airline’s complimentary wheelchairs. Moreover, to ensure the best possible support, pre-book your services and share necessary details in advance. 

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