A Guide to Pegasus Airlines Special Assistance Services 

Pegasus Airlines has gained a great deal of public recognition with its fabulous, low-cost, and customer-oriented air travel all over Europe and the Middle East. The airlines, through their secure and modern fleet as well as a huge network, have in fact been unstoppable in their efforts to put passengers at the top of their priority list, giving them comfort, safety, and freedom at any time of the journey.

The airlines provide Pegasus Airlines Assistance Services specially created to meet the needs of travelers with different needs. This article will delve into the details of the services, the requisition of services, and general information about the airport to ensure that travel is easy and without any stress for all passengers.

Guidelines for Passengers Requiring Oxygen on Pegasus Airlines

Pegasus Airlines does not have additional oxygen that is specially prepared for medical use. There is an exception though in the case of an emergency.  Passengers requiring oxygen while on the plane will be prohibited from boarding. However, the airline permits travelers to carry oxygen tanks that are completely empty with open valves as checked luggage. Necessary equipment can be provided in case of a medical emergency.

Pegasus Airlines’ Special Assistance for Those with Peanut Allergies

If a passenger is at risk of having anaphylactic shock, then informing the cabin crew and notifying the call center at the time of reservation will definitely help them avoid allergens. The airline authorities will do all that they can for the passenger’s inconvenience, yet they cannot guarantee an allergen free environment onboard. 

In fact, if other passengers consume products onboard which may trigger allergic reaction in the concerned individual with allergies, or if food particles spread into the aircraft via the ventilation system, Pegasus won’t hold any liability. 

If  passengers make a decision to cancel the flight because of an allergy hazard, then, on the condition that the relevant medical proof and rules of ticketing are followed, they may get a refund.

Pegasus Airlines’ Special Assistance for Individuals with Diabetes

The passengers who are diabetic are advised to bring enough insulin and the necessary diabetes supplies to cover the whole duration of their trip. Insulin, pens, and needles are allowed in carry-on luggage, insulin being subject to liquid restrictions, and the transport of the complete set is accompanied by medical documentation. Taking along a copy of the prescription and the medical identification for security verification purposes is a good idea.

Guests Requiring Medical Treatment On A Pegasus Flight

If guests need medical treatment of any kind while travelling on a Pegasus flight, here is what they must make note of: 

• If any passengers have syringes, medications, or any other medical materials, they have to present a medical certificate that shows their need for these items. In addition, the medicines should be labeled and packaged appropriately, or else, the drugs will be taken away.
• Medications that need to be refrigerated can be placed in cool bags or thermal bottles, as cabin crew aren’t permitted to provide devices to keep the medicines cool. All the medications that the patient needs must be in the carry-on luggage, in the original containers with labels that can be read. It would help if the passenger got in touch with a pharmacist to know about the preservation procedure of the medicines. 
• It is advised that passengers have extra medications and a prescription that they can use in case of loss or theft.
• In order to comply with the safety regulations of airlines, knives, and other cutting tools, plus liquids that exceed 100 ml, should be packed in luggage which is to be checked in at the airport.

Pegasus Airlines’ Special Assistance Services for Infants and Children

If you have infants travelling with you on a Pegasus flight, here is what you must know of the special assistance provided by them: 

• Infant Passengers (0-24 Months)
  • Infant passengers are kids who are under 3 years of age (0-24 months). Infants are not allowed to fly within 48 hours of birth even if a doctor’s report has been provided. Mothers and infants travelling more than 48 hours but less than 7 days after delivery are advised to get a doctor’s report that states the mother and baby have no issues with air travel. A single adult, as per the safety regulations, may only take responsibility for one infant.
• Infant Travel (8 Days – 2 Years)
  • Must be accompanied by a parent or guardian aged 18 or older.
  • Infant fares apply.
  • Cannot travel unaccompanied or with cabin crew.
• Child Passengers (Ages 3 – 6 Years)
  • Cannot travel alone.
  • Must be accompanied by a parent or guardian aged 18 or older.
  • Child fares/discounts are applicable (except promotional fares).
  • Can’t be escorted by a cabin crew. 
• Child Passengers (Ages 7 – 13 Years)
  • May travel unaccompanied if the UM has been availed for. 
  • Child fares or discounts will apply, but there is an exception for promotional fares. 
  • Travel isn’t allowed on connecting flights. 

The air carrier Pegasus Airlines informs you that each child and infant who flies with them will be looked after and escorted the entire way. With these rules and procedures in place, the parents and guardians will have the feeling that their kids are safe and will be comfortable during the trip.

Pegasus Airlines’ Assistance Services For Pet Travelers

It’s totally feasible to take your four-legged or winged pals along on Pegasus Airlines; however, to keep pets and passengers safe and comfortable, there are particular regulations. The company permits these animals to be carried on the plane, and the transportation will incur a fee.

In-Cabin Travel:

• Pets must be transported in a carrier or cage supplied by the passenger.
• Maximum dimensions for the carrier are 32cm x 32cm x 50cm, and the total weight (pet + carrier) must not exceed 8 kg.

Cargo Hold Travel:

• Pets exceeding 8 kg in their cage must be placed in the cargo hold for safety.

Reservations:

Passengers looking to travel with their pets need to make a reservation for their animals in advance by contacting the Pegasus Call Centre at +90 850 250 67 77 so that there will be enough space.

Important Restrictions:

Pets aren’t allowed on flights heading to the United Kingdom, UAE, Bahrain, or Qatar since there are certain rules that ban any live animals coming from other countries.

What is the Pegasus BolBol Program?

This doesn’t have a direct connection with Pegasus Airlines’ special assistance. Pegasus BolBol is a loyalty program from Pegasus Airlines, which gives the opportunity to the passengers to accumulate and redeem points (BolPoints) on flights as well as on other services such as seat reservation, meals, and baggage allowance. This gives them added benefits in availing of extra privileges especially if they have mobility issues and require some extra facilities. Membership is entirely free, and members are entitled to use the benefits and offers they get without having to pay any extra, apart from those who earn BolPoints.

Also Read: Pegasus Airlines Wheelchair Assistance

Additional Pegasus Airlines Special Assistance

Pegasus Airlines allows its travelers to upgrade their journey with various supplementary services that can be bought along with the ticket or subsequently uploaded to the website. These offerings aim at extending the customers’ comfort, convenience, and flexibility.

It is important to note that for all additional services, you will have to pay the prescribed fee.

• Seat Selection:  Although seats are allocated free of cost by the system under the online check-in process, passengers can still pay a reservation fee to select their preferred seat. Moreover, they can do it on the way of buying a ticket or after a visit to the “Travel Services > Flight Services > Seat Selection” part of the flypgs.com website. Find your booking code (PNR) and enter your last name to finish the procedure.

• Meal Orders: When passengers buy their tickets, they can pre-order food for their trip. Also, through “Manage My Booking,” they can place an order up to 24 hours before the flight. Food orders are disallowed within 24 hours of departure time. If the flight is canceled, meal fees cannot be refunded. Meals provided by the Pegasus Café are prepared in compliance with halal standards.

• Baggage Options
  • There are two types of baggage:
    • Hand Baggage: Carried into the cabin, subject to weight and size restrictions.
    • Checked Baggage: Carried in the aircraft’s cargo hold, with allowances depending on the flight package purchased.

Additional baggage allowance can be purchased at a lower rate online until 3 hours before the flight. By mentioning the PNR and family name via “Travel Services > Flight Services > Additional Baggage,” this service can be booked. If the baggage weight exceeds the limit, passengers must pay the difference at the airport.

Conclusion

Pegasus Airlines Special Assistance ensures that individuals in need of medical support, having medical issues, travelling during pregnancy or journeying with kids have a smooth and convenient travel. . If passengers travelling with medical oxygen, being high on  allergies, having diabetes, and other health requirements follow the airline’s rules, then they can fly without any worries. The care and convenience of the airline are further strengthened by special provisions for infants, unaccompanied children, and pets. It is an excellent escape for everyone when the preparation is done early, the necessary documents are in order, and safety rules are strictly followed, thus allowing passengers and their families, both human and animal, to travel comfortably and emotionally safe.

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