Middle East Airlines Wheelchair Assistance

Middle East Airlines places a high value on accessibility and convenience, providing passengers with disabilities or limited mobility with specialized wheelchair assistance. With a primary focus on comfort, safety, and respect, Middle East Airlines’ wheelchair assistance makes sure that each traveler gets the assistance they require during their journey. Their skilled employees are ready to offer specialized help from airport arrival through boarding, in-flight care, and disembarkation. 

Depending on mobility demands, the airline provides several service levels, such as assistance with check-in, security checks, and aircraft or terminal transfers. Additionally, travelers can request for help with their personal mobility devices. A thorough rundown of MEA’s wheelchair services is given in this article, together with information on equipment handling guidelines, service categories, and request processes.

How to Request Wheelchair Assistance On Middle East Airlines?

Passengers who need mobility assistance can use wheelchairs for free on Middle East Airlines (MEA). However, passengers must make their request at least 48 hours before departure in order to ensure availability and smooth coordination. The airline is able to make the necessary preparations for a relaxing and stress-free trip due to this advanced prior notice. During the request process, there are a few things to consider: 

• If the traveler is independent and able to finish the trip without the assistance of additional ground or in-flight assistance.

• To guarantee safety, offer support, and adhere to airline travel laws, a passenger who is unable to travel alone must be accompanied by an adult companion.

• In order for the airline to set up appropriate and prompt special assistance services, it is essential that all relevant information on the passenger’s illness or disabilities be provided.

By proactively communicating your needs, Middle East Airlines can precisely allocate the right help and guarantee that all necessary safety procedures are effectively followed, making the journey safer, more convenient, and more customized to meet your special requirements.

Wheelchair Assistance Available At Middle East Airlines:

Middle East Airlines’ wheelchair services are intended to accommodate various levels of mobility assistance. These services guarantee comprehensive assistance and are offered at both the departure and arrival locations. MEA ensures smooth, accessible travel at every stage, whether a traveler needs assistance getting to the boarding gate, navigating the terminal, or transferring between the gate and the aircraft.

Wheelchair Use Guidelines:

Passengers traveling with Middle East Airlines are permitted to bring their own collapsible wheelchairs, which are transported safely in the airplane hold at no additional expense. It is crucial for travelers to give information about their electric wheelchairs at least 48 hours prior to departure, including the type of battery and wheelchair size. This guarantees safe management, following safety regulations, and a comfortable journey for every traveler. This includes:

• Size and weight of the wheelchair
  
• Battery specifications, such as:
  
  • Voltage (V)
    
  • Ampere-hour (AH)
    
  • Watt-hour (WH)
    
• Type and nature of the battery (e.g., lithium-ion)

For electric wheelchairs, the Middle East Airlines wheelchair assistance program requires that:

• To prevent accidental short circuits during transport, batteries should be completely disconnected and their terminals insulated using non-conductive materials such as electrical tape.
  
• For safety and stability, batteries must either be firmly mounted to the wheelchair or placed inside a strong, protective container that prevents movement or damage during the journey.

These guidelines ensure compliance with international safety regulations and help prevent in-flight hazards.

Battery and Electronic Device Regulations At Middle East Airlines:

In order to guarantee passenger safety and constant adherence to international aviation standards, Middle East Airlines maintains strict rules for the transportation of battery-powered equipment, such as mobility aids. Here’s a quick overview:

Device	In Cabin	In Checked Baggage
Hoverboards/Air Wheels	No	No
Electronic Cigarettes (protected)	Yes (usage not allowed)	No
Battery-Powered Wheelchairs	Subject to Approval	Subject to Approval
Power Banks (≤100WH)	Yes	No
Spare Batteries for Devices (≤100WH)	Yes	No
Lithium-Ion Batteriy (100–160WH)	Subject to Approval	No
Lithium metal battery (0 to 2g)	Yes	No
Lithium metal batteries (2 to 8g, for medical devices only)	Subject to Approval	No

Furthermore, to avoid short circuits, each battery needs to be attached separately. You can do this by using non-conductive tape to insulate their terminals. You can even keep the battery in their original  package. This precaution helps prevent accidental sparks or flames while traveling. Additionally, travelers are only allowed to bring two extra batteries for use in personal or medical electronic devices.

Need Help for Middle East Airlines Wheelchair Assistance?

Passengers are advised to get prior consent and confirm battery compatibility with Middle East Airlines in order to guarantee smooth travel when using a battery-powered wheelchair. To accomplish this, get in touch with the Middle East Airlines’ special services team, which can help with any mobility-related issues. In order to comply with safety and transportation laws, early coordination is crucial. To get help, call the staff at +961 1 629 999 or send an email to specialsvcs@mea.com.lb 

Middle East Airlines Special Assistance: A Guide for Passengers with Disabilities and Medical Needs

Middle East Airlines’ special assistance program offers a comfortable and dignified journey for all passengers, including those with disabilities, reduced mobility, or specific medical conditions. With tailored services spanning pre-flight arrangements to onboard accommodations, MEA’s Special Assistance program is designed to provide seamless support at every stage of travel. Here’s everything you need to know about their special assistance offerings.

Booking and Pre-Travel Notifications:

At least 48 hours before departure, passengers who need special assistance must notify Middle East Airlines or their travel agency. This gives MEA enough time to arrange for the right services. You can submit requests by using:

MEA Call Center:

For immediate assistance or inquiries regarding special services, passengers can directly contact the Middle East Airlines Call Center by dialing +961 (0)1 629999 from anywhere.

Email: 

For written requests or documentation regarding special assistance needs, passengers are encouraged to email Middle East Airlines at specialsvcs@mea.com.lb for prompt and personalized support.

At the Airport:

To ensure a hassle-free experience, passengers needing special assistance are advised to arrive at the airport at least three hours before departure. At Beirut-Rafic Hariri International Airport, MEAG Special Services is the dedicated unit assisting passengers:

• Phone: +961 (0)1 622773 / 623773
  
• Email: specialcare@meag.com.lb
  

Special Assistance Services Offered By Middle East Airlines 

Here are some of the special assistance services offered by Middle East Airlines besides their wheelchair assistance services:

Stretcher Services:

Passengers unable to sit upright for medical reasons can request to travel on a stretcher. 

• Request Timeline:

In order to give Middle East Airlines plenty of time to arrange and verify the required arrangements, passengers who require medical assistance must submit their request at least 48 hours before departure.

• Requirements:

A completed medical form, filled out by a qualified doctor, must be submitted. Before departure, Middle East Airlines’ committed medical staff must also examine and approve this paperwork.

• Cost: 

Regardless of the patient’s age or category, the cost of the stretcher service is the same as the cost of two adult full fares in the relevant travel class.

• Contact:

For all medical assistance and stretcher service inquiries, passengers should contact Middle East Airlines directly via email at specialsvcs@mea.com.lb for personalized support and documentation submission.

Onboard Oxygen Support:

Middle East Airlines special assistance provides medical oxygen onboard under specific conditions:

• Flow Options:
  

Passengers can choose between 2 liters per minute (L/MN) or 4 L/MN oxygen flow, available in either a continuous or intermittent delivery mode.

• Charge:

Oxygen service on board is provided completely free of charge, but only on MEA-operated flights and not on those operated by partner airlines.

• Ground Oxygen:

If oxygen is required during airport transfers or ground movements, passengers must make independent arrangements, as MEA only provides oxygen service during the flight.

• Requirement:

A completed medical information form, known as MEDIF, must be submitted and approved by MEA’s medical team prior to confirming the oxygen service.

• Note:

Oxygen support is not offered on codeshare flights, even if booked through MEA; it is strictly available only on flights directly operated by MEA.

Services for Visually or Hearing-Impaired Passengers:

Passengers with visual or hearing impairment will also be assisted by Middle East Airlines to ensure they have a smooth and seamless journey. 

• Medical Clearance: 

Travelers who have stable medical problems are exempt from presenting a medical clearance document. To guarantee a comfortable and safe flight, it is advised to speak with a doctor first.

• Travel Alone:

If they are independent and able to take care of their own needs, such as eating, taking medication, and using the restroom during the flight, passengers with disabilities or limited mobility are allowed to travel alone.

• Service Dogs: 

Passengers are able to travel in the cabin with recognized service dogs for free. As long as they fulfill all behavioral and documentation standards, these dogs are allowed to travel fror free in the cabin without being restricted by size or weight.

• Notification: 

Passengers who need special help must let the airline know at least 48 hours prior to departure in order to make the necessary arrangements. This prior notification gives time to arrange for the services required for a smooth journey.

Services and Requirements for Those With Cognitive or Mental Disabilities

Travelers with cognitive or mental disabilities should keep certain things in mind when traveling on a Middle East Airlines flight. 

• Medical Clearance: 

In order to fly, passengers must present a medical clearance. Whether the passenger can fly on their own or needs the support of a trained escort should be made explicit in the document.

• Notification: 

At least 48 hours before departure, those who require special help must inform the airline. The airline can successfully prepare for the necessary assistance and meet any mobility or medical needs due to this advanced information.

• Coordination: 

The flight captain, the onboard crew, and the airport staff are informed of all pertinent information as soon as assistance is needed. From check-in until arrival, this guarantees smooth coordination and preparation for the traveler.

General Medical Conditions:

Regarding other medical conditions in general, here is what you need to keep in mind: 

• Ambulance Arrangements: 

Ambulance arrangements at both the departure and arrival airports must be organized in advance by the passenger’s family to ensure seamless medical transportation and support throughout the journey, as the airline does not provide this service.

• Documentation:
  
  • MEDA form (to be filled by the doctor of the patient in English or French)
    
  • Doctor’s medical report
    
  • Release and Discharge form
    
• Submission Deadline: 

At least 72 hours before travel.

Traveling with Medicines and Syringes:

If you are carrying medicines or syringes, here is what to keep in mind: 

• Requirement:

Passengers must present a detailed medical report clearly specifying the type of medication, the quantity being carried, and the medical necessity behind its usage for approval.

• Notification:

All required documents, including the medical report, must be submitted to the airline at least 48 hours prior to the scheduled flight departure to ensure timely processing.

• Contact for Approval:

To obtain approval for carrying medication, send all relevant documents and requests via email to the Middle East Airlines Special Services team at specialsvcs@mea.com.lb 

MEA’s Assistance for Expectant Women:

The safety and welfare of every traveler, particularly expecting women, is the primary concern for the Middle East Airlines special assistance team. In order to allow for the necessary preparations, MEA advises pregnant women who intend to travel to notify their booking office and declare their pregnancy in advance. Before your flight, you must sign an indemnity form, which can be downloaded online or picked up at any MEA sales office.

No medical certificate is needed for pregnancies up to 34 weeks that are trouble-free. However, you will need to present a medical certificate from your attending gynecologist if your pregnancy has gone over 34 weeks. This certificate, which needs to be provided seven days prior to your trip, must attest that there are no objections to flying.

Furthermore, regardless of your current pregnancy stage, a medical certificate is required if you have a history of pregnancy difficulties or are anticipating multiple births. This is to protect both you and your unborn child while you are in flight.

On the day of departure, all required paperwork, including the signed indemnity form, should be brought to the airport. Throughout your trip, MEA’s committed crew is here to help, providing comfort and a seamless travel experience.

Pet-Friendly Special Assistance Provided By Middle East Airlines

Middle East Airlines’ special assistance aims to deliver an enjoyable trip while guaranteeing adherence to international rules, whether your pet is traveling in the cabin or the aircraft hold.

Pet Travel Options: In-Cabin or Aircraft Hold

Depending on their size and weight, dogs may be flown under MEA in the passenger cabin or the temperature-controlled cargo hold of the airplane. Pets up to 10 kilograms (with their kennel or travel bag) may be allowed to travel in the cabin as long as they are well-behaved, unscented, and stay in their soft carrier (no more than 40x24x24 cm) the whole time. Pets weighing more than 10 kg are required to travel in the hold, and the total weight, including the crate, cannot exceed 75 kg.

Booking & Documentation Requirements:

All pet reservations must be made in advance through MEA’s Special Services unit via specialsvcs@mea.com.lb or by calling +961 1 629999. 

When you book, the team can assist with guidance on the pet entry requirements of your destination. However, it is your responsibility to ensure all health certificates, vaccinations, and permits comply with national and international regulations. 

MEA accepts no liability for denied boarding, relocation, or entry refusal due to incomplete or invalid documents.

Cabin Pet Travel Conditions:

Each passenger can carry no more than a single pet in the cabin. Also, the combined weight of the pet alongside the carrier shouldn’t be over 10 kg. Pets must remain under the seat in front of you (excluding exit rows). Also, shouldn’t come out of their carrier in the course of the flight. This rule also applies if the passengers are in the business lounges of Middle East Airlines. Certain breeds may be restricted, so passengers are urged to verify “Pet Breed Restrictions” before travel.

Pet Charges by Route Zone:

Special excess baggage fees apply regardless of your standard baggage allowance. Charges are categorized by travel zones:

Zone	Under 3KG	3 – 10KG
Zone 1 (e.g., BEY–CAI, BEY–IST)	$25	$55
Zone 2 (e.g., BEY–FRA, BEY–JED)	$50	$100
Zone 3 (e.g., BEY–ACC, BEY–LOS)	$75	$150
Zone 4 & 5 (Africa–Europe/Middle East routes)	$75	$150

Prices are in USD and converted to the local currency at the time of payment.

Transporting Pets in the Hold:

Pets weighing more than 10 kg (up to 75 kg including crate) must travel as excess baggage in the aircraft hold. Passengers must obtain prior approval and provide all documentation well in advance. Animals shipped via MEA’s freight service are subject to different conditions and fees through licensed commercial shippers.

• Important Notes for Pet Travel:

• Prior approval is mandatory. No pet will be accepted on board without confirmed approval.
  
• Acceptance is subject to aircraft type and capacity limitations.
  
• Passengers traveling with pets to Abu Dhabi must submit documents seven days prior to departure for special destination approval.
  
• Passengers must fill out a Discharge and Release Form and an Acceptance Checklist.
  
• MEA is not liable for incidents or harm involving pets during the journey.
  
• Guide dogs for the blind are permitted free of charge in the cabin but may be subject to certain restrictions.

Special Assistance for Children Travelling Alone on MEA Flights:

Middle East Airlines’ special assistance program provides dedicated and compassionate care for unaccompanied minors from departure to arrival. Children under 5 years of age are not permitted to travel alone and must be accompanied by an MEA escort (a flight attendant), with an additional fee applicable. 

For children aged 5 to 11 years, the Unaccompanied Minor service is mandatory and requires a special handling fee. Moreover, travelers aged 12 to 16 may also be eligible for UM assistance upon request and payment of the applicable charge.

Parents or guardians are provided with a UM wallet containing all essential documents, such as the ticket, passport, and UM Handling Advice, at the time of ticket purchase. The UM Handling Advice lists the child’s personal details and contact information of the adults responsible at both ends of the journey.

Middle East Airlines’ Special Care team, situated at the Beirut Airpor,t and ground staff at other locations ensure that your child is safely supervised until boarding. 

During the flight, the crew offers attentive care, including pre-assigned seating and available special meals. Upon arrival, the child is escorted and handed over to the designated guardian. For assistance, you can contact MEA’s Special Services Unit or your local sales office.

Read Also: Flydubai Wheelchair Assistance

Special Assistance for Adults Traveling with Two Infants:

According to MEA’s special assistance policy, an adult may travel with two infants only under specific conditions. While one infant can be held on the lap, the second infant must have a separate seat and be secured in an approved, certified car seat for safety throughout the flight. 

The second infant occupying a seat will be charged the applicable child fare. At the time of check-in, MEA staff will verify the presence and certification of the car seat. If a suitable car seat is not provided, boarding for the second infant may be denied. 

For detailed safety standards and accepted restraint types, passengers are encouraged to review MEA’s Child Restraint Systems guidelines in advance.

Conclusion

Middle East Airlines has an outstanding dedication to providing passengers with special needs or restricted mobility with thorough and sensitive service. MEA guarantees that every traveler receives the care they require for a comfortable and respectful trip, from wheelchair assistance and onboard oxygen to providing accommodations for service animals and unaccompanied kids. MEA’s committed crew strives to customize your journey through open communication, prompt requests, and attention to safety regulations. From check-in to arrival, MEA promises considerate, secure, and easily accessible service, regardless of whether you are traveling with special companions, medical issues, or mobility aids.

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