LOT Polish Airlines Wheelchair Assistance

Traveling can often feel overwhelming for everyone, especially when you require special assistance, but at LOT Polish Airlines, their team believes every passenger deserves a safe, fun, and comfortable journey. Whether you need help getting around the airport, boarding, or during the flight, LOT Polish Airlines’ wheelchair assistance services are designed to support your specific needs with care and respect. 

From assistance to help with mobility devices or other requirements, their team is here to make the process smooth and hassle-free. Moreover, you can request these services without a hitch. Your well-being matters to them, and they are committed to making your travel experience easy from start to finish.

Steps to Request LOT Polish’s Special Assistance:

LOT Polish Airlines’ special assistance service is offered free of charge and can be requested through several convenient methods:

• During the booking process:
  

You can request special assistance directly while booking your flight, ensuring that your support needs are documented early and coordinated in advance by LOT Polish’s special assistance team.

• Manage My Booking option:

If you forgot to request assistance during booking, you can still add it later through the “Manage My Booking” section on their official website LOT Polish for smooth, hassle-free travel planning.

• Special assistance form online:
  

You can easily request help by filling out LOT Polish’s dedicated special assistance form online, detailing your specific needs so appropriate support can be arranged before your journey begins. You will find multiple options and can choose from them. These include, if you require special assistance at the airport, if you wish to transport your wheelchair to the airport hold, or if you desire to travel wth your assistance dogs. Enter your personal details like Title, Name, and Last Name. Enter contact details, your travel details such as booking number, ticket number, and travel date, and so on.

• Through the Contact Center:
  

You can call LOT Polish Airlines’ customer service to speak with a representative and request tailored special assistance, making sure your travel needs are understood and fully accommodated.

• By text

You can get in touch with LOT Polish Airlines via Messenger or WhatsApp to easily request special assistance, ask questions, and get up-to-date support for a smoother travel experience

Furthermore, to make sure proper arrangements are made, it is advised to submit your request at least 48 hours before departure. Even if you think you won’t need assistance at the departure airport, it’s wise to request it in advance. You may require support during a connection or at your final destination.

Types of Wheelchair Assistance Available on LOT Polish Airlines:

LOT Polish Airlines offers specialized mobility assistance to accommodate passengers with different levels of mobility challenges. The airline classifies this assistance into three main categories, ensuring every traveler receives the exact support they need at each stage of their journey.

WCHR (Wheelchair – Ramp):

Passengers who can board a flight on their own but require assistance traveling large distances within the airport can benefit from this service. Wheelchair assistance is provided from check-in to the boarding gate; however, assistance with stairs and onboard seating is not included.

WCHS (Wheelchair – Steps):

This service, which is intended for people who are unable to climb stairs, offers help getting to the airport and boarding via stairs. Passengers must still be able to sit by themselves without assistance, though.

WCHC (Wheelchair – Cabin Seat):

For completely immobile travelers, this is complete help. It covers assistance getting to their seat on board, boarding, and navigating the airport.

• To choose the right LOT Polish wheelchair assistance, consider:

• Can you walk up stairs to the plane?
  
• Can you walk to your seat inside the aircraft?
  
• Do you need help walking long distances at the airport?
  
• Depending on your answers, select one of the following:

• WCHR (Ramp Assistance): If you only need help walking long distances.
  
• WCHS (Stair Assistance): If you need help with stairs but not inside the aircraft.
  
• WCHC (Cabin Assistance): If you require a wheelchair from check-in to your seat onboard.

How to Book Through LOT Polish Airlines’ Special Assistance Form?

The LOT Polish Airlines Special Assistance Form allows you to request tailored services that suit your specific needs, ensuring a comfortable and supported travel experience from start to finish.

• Special airport assistance
  
• Transport of a personal wheelchair
  
• Traveling with an assistance dog
  

To complete the form, you’ll need to provide:

• Personal details: 

You need to provide your full name, active contact number, and a valid email address to ensure smooth communication and identification throughout your travel assistance process.

• Travel information: 

Enter your booking reference, ticket number, and scheduled travel date to help the airline locate your reservation and prepare for your journey.

• Additional needs: 

Optionally include any special assistance requirements or specific instructions in the message field, with a character limit of 2500 for clarity and completeness.

If your condition requires medical clearance, submit a Passenger with Medical Certificate Form. For onboard wheelchair use, refer to the Onboard Accessibility Services section on the website.

LOT Polish Wheelchair Assistance and Medical Equipment Support:

Dedicated LOT Polish Airlines wheelchair assistance and medical equipment transport services are designed to make flying more accessible and hassle-free.

Wheelchair and Assistive Device Transport:

LOT Polish Airlines allows passengers to carry personal medical equipment such as wheelchairs and assistive devices free of charge, up to two mobility aids per passenger. However, to guarantee efficient handling and enough space on board, you must inform the airline at least 48 hours before your flight. This notice helps airport and cabin crews prepare for your comfort and safety.

To request this service, passengers must fill out a special assistance form, including details such as:

• Type of wheelchair (manual or electric)
  
• Whether it’s foldable
  
• Weight and dimensions (in both unfolded and folded form, if applicable)
  

If the wheelchair is battery-powered, you’ll also need to provide:

• Battery type (lithium-ion, gel, etc.)
  
• Number of batteries and their capacity (in watt-hours)
  
• Information on whether the battery is removable
  
• Details of any spare batteries
  
• A photo of the battery specification label (if possible)
  

Due to limited space in the cabin, your wheelchair will be stowed in the aircraft’s hold after check-in. It will be returned to you at the destination airport upon disembarkation.

In-Airport and Onboard Mobility Support:

The LOT Polish Airlines wheelchair assistance offers complete ground assistance and temporary wheelchairs if you have concerns about your mobility after giving up your own wheelchair. You will receive assistance from the ground crew when you check in and then when you go to baggage claim.

Passengers can use a replacement onboard wheelchair on LOT’s Dreamliner aircraft. It is advised to review particular in-flight mobility policies for regional or smaller aircraft.

Oxygen Concentrators (POC):

Passengers using Portable Oxygen Concentrators (POCs) must submit a MEDIF (Medical Information) form in advance. Since onboard power sockets are unavailable for medical devices, the POC should be battery-powered and carry 150% of the battery life required for the flight duration. For instance, an 8-hour flight requires at least 12 hours of battery capacity.

You should notify the LOT in advance via their Contact Center or messaging services like WhatsApp or Messenger, so necessary arrangements can be recorded in your booking. If you do not need to use the POC during the flight, submitting the MEDIF form is not required. LOT does not carry or provide oxygen cylinders on board.

CPAP Devices:

LOT Polish Airlines permits CPAP (Continuous Positive Airway Pressure) devices for passengers with respiratory conditions like sleep apnea. These can be carried and used on board, provided the following conditions are met:

• Passengers should confirm whether a medical form is necessary based on their health condition.
  
• If the CPAP device is to be used during the flight, advance notification is required—either by phone or in writing.
  
• The device must be battery-powered, fully charged, and able to operate independently, as onboard power is not available.

Additional LOT Polish Airlines Special Assistance

Besides wheelchair assistance, LOT Polish Airlines provides special assistance services as well: 

LOT Polish Airlines’ Assistance for Passengers with Sensory Disabilities:

LOT Polish Airlines special assistance offers dedicated support for passengers who are blind, deaf, have hearing or visual impairments, or experience limited mobility. Their ground staff assist passengers during check-in and guide them all the way to the aircraft. Upon arrival, a personal assistant helps passengers disembark, collect their luggage, and reach the arrivals hall safely.

Throughout the flight, the cabin crew remains attentive and ready to offer assistance, ensuring passengers feel supported at every stage of their journey. If you have any hearing impairment, you must notify the cabin crew in advance. They will present the safety rules announcement in a way that is easily understandable to you. If you are on a long-haul LOT Polish flight, you will have the privilege of getting videos explaining the safety rules. There will be translations in Polish. The screens may even have international sign language displayed. That’s an advantage indeed. 

What to Know Before Requesting Special Assistance At LOT Polish Airlines:

To receive the most effective support, it’s important to understand how LOT Polish Airlines’ special assistance service works and how to best prepare:

• Customize Your Assistance:

You can tailor your travel support by specifying your individual requirements, such as mobility aid, visual, or hearing assistance. Including precise details during booking ensures that support is arranged at all connecting airports, providing you with a seamless and stress-free journey.

• Stay Informed:

To make your airport experience more efficient, check the official website of your departure airport in advance. It will help you locate designated waiting areas or assistance call points, ensuring you’re in the right place when help is needed.

• Book in Advance:

Submitting your assistance request while booking your ticket allows airport and airline staff to plan ahead. Early notice ensures quicker response times, coordinated help at all stages, and a more comfortable travel experience from check-in to arrival.

What to Expect at the Airport?

While LOT Polish Airlines coordinates the service, airport authorities typically provide the actual assistance. For this reason, it’s advisable to arrive early and contact the airport for information if support is delayed.

If you bring your own wheelchair, it can be used until you board. It will then be placed in the luggage hold. As a passenger using special assistance, you are eligible for pre-boarding. If you’re traveling with a companion, they may board with you as well.

Upon Arrival: Continued Support

Your assigned airport assistant will not board the plane until every other passenger has disembarked when it reaches its destination. This careful preparation guarantees an easy, secure, and hassle-free escape. The assistant will help you with disembarking and directing you to the baggage claim area so you may retrieve your baggage when you board. 

You will then be escorted to the public arrivals section of the airport. A wheelchair may be available if you have made earlier arrangements for one, and assistants can be easily identified by their distinctive vests. Staying in the authorized help area is crucial so that personnel can find you and provide you with prompt support. If assistance is delayed, notify the cabin crew right away.

Also Read: El Al Wheelchair Assistance

LOT Polish Airlines Special Assistance For Pregnant Women

Women who are as much as 32 weeks pregnant can travel onboard upon seeking consultation from a doctor. However, those surpassing the 32nd week of their pregnancy are required to fill out the MEDIF form. 

The form must be filled out by the doctor within less than fourteen days of when the trip begins. If it is a round-trip that requires more than fourteen days of stay, then another form needs to be filled out for the return trip. You should send the form no later than 72 hours before the flight’s scheduled departure time. If you have bought your ticket via any travel agent, you need to contact them regarding the form. 

If your pregnancy has complications or if you are going through multiple pregnancies, then filling out the form before 32 weeks is needed.

Conclusion:

LOT Polish Airlines’ wheelchair services and special assistance services are dedicated to making air travel accessible and comfortable for everyone. If you need assistance at any point, from navigating the airport to boarding and during your flight, their wheelchair and special support services are designed to provide a secure and caring experience. 

They offer a range of tailored mobility aid options (WCHR, WCHS, WCHC), support for medical equipment, and assistance for sensory impairments, ensuring every detail is handled with precision and empathy. Just be sure to submit your request at least 48 hours in advance so they can have everything prepared for you. With LOT Polish, your journey is supported every step of the way.

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