For passengers requiring wheelchair assistance or mobility support, Japan Airlines offers a range of services designed to provide a hassle-free travel experience. This article details the practical support available at every stage of your journey. Japan Airlines has an effective wheelchair and special assistance service at hand to help you travel seamlessly in a hassle-free way. During the flight, dedicated staff offer personalized assistance to make your flight easier. Upon arrival, support continues to ensure a smooth transition.
This comprehensive overview highlights how Japan Airlines caters to the specific needs of passengers with disabilities or reduced mobility, emphasizing safety and comfort throughout their journey. Let us look into JAL’s special and wheelchair assistance service in detail.
How to Make a Reservation with Mobility Needs For Your Japan Airlines Flight?
If you need to travel with your wheelchair or have other mobility needs, here is what you must keep in mind when traveling on a Japan Airlines flight.
- When planning to fly with Japan Airlines, passengers who require wheelchair assistance or any special accommodations should inform the airline in advance, either through their website or by calling customer service.
- By providing early notice, Japan Airlines can make the necessary preparations to guarantee a comfortable and easy journey. You must include important information about your wheelchair, such as its foldability, weight, dimensions, and, if it is electric, the type of battery.
- To adhere to airline policies, passengers using electric wheelchairs should also consult the manufacturer’s handling instructions and battery safety regulations.
- Travelers who are unable to move around on their own must be seated in the same class as their companion. This individual will be in charge of offering support throughout the journey.
- Personal attendants are not offered by Japan Airlines for in-flight medical assistance. Though this service is only available in Japanese, JAL can help arrange a travel nurse through the Japan Tours Nurse Center if professional medical assistance is required.
- You should even inform the airlines about your walking conditions to help them analyse your situation better. These include if you can walk and climb up and down the stairs on your own, but are unable to cover long distances. You may be able to walk on your own, but are unable to ascend or descend stairs. Also, you may be incapable of any movement at all. Informing all of these to JAL is a mandate.
- All things considered, JAL is dedicated to helping travelers with special needs to guarantee a secure, respectful, and easily accessible journey.
Travelling with Your Wheelchair On A Japan Airlines Flight:
For heavy electric or sports wheelchairs requiring side-loading onto the aircraft, please note that specific size restrictions may apply due to varying loading procedures. To ensure your wheelchair fits and can be transported safely, it is important to share its exact dimensions with Japan Airlines wheelchair assistance when making your reservation.
Doing so allows them to check compatibility and make the appropriate arrangements for a smooth and comfortable travel experience. Furthermore, if you are travelling with your own wheelchairs, you can check out the list below to know the height, width, depth, and dimensions.
Maximum Size of Cargo
| Aircraft Type | Height | Width | Depth | Dimension (Height×Width) |
| 737-800 (73H) | 81cm | 114cm | 127cm | MAX:Height＝89cm, Width=122cmMIN:Height＝84cm, Width=122cm |
| 767-300 (767) | 142cm | 109cm | 139cm | MAX:Height＝167cm, Width=178cmMIN:Height＝109cm, Width=97cm |
| 777-300 (773) | 142cm | 147cm | 139cm | MAX:Height＝170cm, Width=269cmMID:Height＝170cm, Width=178cmMIN:Height＝114cm, Width=91cm |
| 787-8 (788)/9 (789) | 142cm | 147cm | 139cm | MAX:Height＝170cm, Width=269cmMIN:Height＝114cm, Width=102cm |
| A350-900 (359)/1000 (351) | 142cm | 147cm | 139cm | MAX:Height＝168cm, Width=285cmMID:Height＝168cm, Width=280cmMIN:Height＝76cm, Width=95cm |
| EMBRAER170 (E70)/190 (E90) | 70cm | 100cm | 110cm | MAX:Height＝90cm, Width=110cmMIN:Height＝78cm, Width=99cm |
| DHC-8-400 (DH4) | 145cm | 84cm | 107cm | MAX:Height＝143cm, Width=127cmMIN:Height＝148cm, Width=50cm |
| ATR42-600 (AT4)/72-600 (AT7) | 160cm | 60cm | 110cm | MAX:Height＝150cm, Width=126cmMIN:Height＝122cm, Width=61cm |
Japan Airlines Wheelchair Assistance At the Departure Airport:
Japan Airlines wheelchair assistance offers dedicated support to passengers requiring assistance, ensuring a smooth experience from check-in to boarding. Throughout your trip through the airport, helpful service members are available to assist you with any mobility issues.
Arriving early is advised if you are traveling with a personal wheelchair because processing and check-in can take up to fifteen minutes. Wheelchairs are also provided for free at the airport. Make sure to specify this option when purchasing your ticket if you would rather use your wheelchair to the airplane door.
Accessibility is a top priority for Japan Airlines, which is why many airports have prominently marked Special Assistance Counters and barrier-free restrooms. Their goal is to make air travel more convenient and comfortable for every passenger.
Japan Airlines Security and Boarding Procedures with Wheelchair Assistance:
- Wheelchair users flying with Japan Airlines must go through a metal detector as part of the same security checks as other passengers. When using wooden wheelchairs, you can smoothly pass metal detector screening. If needed, a pat-down screening may be conducted by security personnel.
- Japan Airlines wheelchair assistance provides specifically made wooden wheelchairs for improved comfort and convenience to make screening easier.
- In order to guarantee a quick and easy boarding experience, pre-boarding support is offered upon request. At certain airports, Japan Airlines offers useful equipment to accommodate travelers with limited mobility, such as wheelchair stairlifts, lifts, and step elimination boards to facilitate boarding and disembarkation.
- Personal mobility aids like walking sticks and canes are also allowed on board. Depending on their size and shape, these goods can be easily kept at your feet or in the overhead compartments, guaranteeing accessibility and safety during the journey.
Japan Airlines’ Wheelchair Assistance Inflight Accessibility and Comfort:
Japan Airlines offers attentive assistance to passengers with reduced mobility throughout their journey. Onboard, the cabin crew helps with transfers between your seat and the onboard wheelchair, as well as to and from the lavatory doors.
Most JAL aircraft are equipped with onboard wheelchairs, although smaller planes such as the SAAB-340 may not offer this service due to space limitations. For added accessibility, larger aircraft feature wheelchair-friendly lavatories to ensure comfort and privacy during the flight.
If you require special equipment such as an auxiliary seat belt or a child seat, it’s important to request these in advance, allowing Japan Airlines to make the necessary arrangements for your safety and convenience.
JAL’s Wheelchair Assistance Upon Arrival:
For your convenience, Japan Airlines staff will be prepared to give you an airport wheelchair when you arrive at your destination. Depending on the processes followed at the departure airport, if you check in a personal wheelchair, it will be returned to you either at baggage claim or right at the aircraft.
To ensure an easy and supported experience, Japan Airlines employees help you navigate the arrival terminal. Please be aware that although every attempt is made to provide prompt service, staffing levels and airport conditions may result in short wait times.
Japan Airlines Special Assistance for Vision Disability:
Japan Airlines is committed to making air travel accessible and comfortable for all passengers, including those with vision disabilities. Their comprehensive support services span every phase of the journey, from booking to arrival, ensuring safety, comfort, and dignity throughout.
Booking Assistance Before the Flight:
Passengers with visual impairments can inform Japan Airlines of their assistance requirements when booking. The airline assists with seat selection, including seat assignments close to restrooms.
If necessary, passengers who need medical attention throughout the trip can be accompanied by a registered nurse from the Japan Tours Nurse Center. However, this service is available at an additional charge.
JAL needs a companion in the same class of service to help at the airport, during boarding, in flight, and during deplaning if a passenger is unable to handle the trip on their own.
It is free for passengers to bring their service animals on board if they have seeing-eye dogs. When making a reservation, JAL asks that dog-related information be entered. You can even call their customer support helpline and inform them about traveling with a service dog.
Departure Support At the Airport:
Japan Airlines special assistance staff can guide the check-in counter to the aircraft if arranged in advance. Travelers needing mobility support should arrive early to allow ample time for assistance.
The airline also provides access to barrier-free facilities, including accessible restrooms and special assistance counters. During security checks, visually impaired passengers undergo the same screening procedures, with staff providing verbal guidance when needed.
Pre-boarding is available upon request, and passengers may bring canes or walking aids into the cabin free of charge.
Inflight Special Assistance:
Cabin staff members give verbal information regarding the emergency equipment, nearby amenities, and the seat area once passengers are on board. Help with completing immigration paperwork is often provided on flights abroad.
Audio guidance is offered for entertainment, and some aircraft, such as the Airbus A350-1000, include further visual support functions such as color correction and screen expansion. The in-flight service guide and safety card are also accessible in braille.
Assistance to Exit and Beyond:
At the destination airport, Japan Airlines special assistance staff can guide passengers to the arrival lobby and anyone meeting them. For international flights, support is provided through immigration, customs, and baggage claim.
While there may be a short wait for assistance, the airline encourages passengers to speak up about their needs at any point in the journey.
Japan Airlines Special Assistance for Passengers with Hearing or Speech Disabilities:
Japan Airlines special assistance offers a range of thoughtful services to support passengers with hearing or speech disabilities, ensuring a smooth and comfortable travel experience from reservation to arrival.
At the Time of Reservation:
Passengers can book flights using remote sign language interpretation, the Japan Airlines website, email, or a free FAX service. For Japanese speakers, the Nippon Foundation Telephone Relay Service is available, however, registration is required. Hearing assistance dogs are welcome at no extra charge. You must register your dog’s details in advance. Moreover, if you use a cochlear implant or hearing aid, you’re asked to switch off any remote control or telecommunicator during flight, while the main device can remain powered on. The reason is that radio waves are emitted from these devices. Passengers using cochlear implants might not be able to avail themselves of certain seats on a JAL flight.
Travel Companions:
Travelers who cannot manage tasks independently must travel with a companion in the same class. Companions are expected to assist in the journey. Alternatively, Japan Airlines can connect you with a service that offers nurse accompaniment via the Japan Tours Nurse Center.
At the Airport:
Japan Airlines offers escort service to the gate upon request, and written communication is available at designated counters. Using memos or writing boards, gate or aircraft changes and delays are announced. There are accessible airport amenities and equipment; if staff assistance is required, it is advised to arrive early.
Security and Boarding:
Security screenings follow standard procedures. Metal detector scans are required, with potential pat-downs explained in advance. Pre-boarding is available—simply inform staff at the gate.
Inflight Services:
Communication with the cabin crew is facilitated through writing. Japan Airlines special assistance crew members who understand Japanese Sign Language wear identifiable sign language badges. In-flight entertainment includes programming with subtitles.
Upon Arrival:
Japan Airlines staff will assist you to the arrival lobby or a designated meeting spot upon request. These services reflect JAL’s commitment to inclusivity and passenger care. For full details, passengers are encouraged to check the airline’s official resources when booking.
Japan Airlines’ Cognitive and Developmental Assistance:
Japan Airlines special assistance provides comprehensive support for passengers with cognitive or developmental challenges, ensuring comfort and safety throughout their journey.
At the Time of Reservation:
Travelers in need of assistance should call or register their needs on the official website. If a wheelchair is needed, please consult the relevant mobility support section. If a passenger is unable to travel on their own, they must be accompanied by a fellow traveler who will be in charge of helping them at the airport, on the aircraft, and in case of emergency.
Furthermore, Japan Airlines provides a service in collaboration with the Japan Tours Nurse Center that permits a registered nurse to go with passengers who require developmental or medical assistance.
Departure Airport Procedures:
Passengers can receive guided support from check-in to boarding upon request. It’s advisable to arrive early to allow time for these services. Information about accessible facilities like barrier-free restrooms is available on Japan Airlines’ domestic and international airport information pages.
At security, screening is conducted as with all passengers, but accommodations such as the use of JAL’s wooden wheelchairs are available for smoother access through detectors.
Inflight Support:
Special assistance staff are available to assist if needed. For children, caregivers are encouraged to bring comfort items such as favorite toys or books to help reduce anxiety and provide familiarity during the flight.
Upon Arrival:
Staff can assist by guiding the passenger to the arrival lobby or their companion. Passengers are encouraged to request support at any point if needed. Japan Airlines remains committed to creating a seamless and safe travel experience for passengers with cognitive and developmental needs.
Special Assistance for Customers Who Are Ill or Injured:
Japan Airlines’ special assistance staff provides complete services for passengers who are ill, injured, or recovering from medical conditions. However, because the cabin environment can affect your health differently than on the ground, it’s essential to consult your physician before flying.
Reservations and Advance Preparation:
When making your reservation, you can register your health support needs directly through the official website. If your condition isn’t listed or if you have special requests, you can get in touch with their team with Japan Airlines’ special assistance contact number. In certain cases, such as respiratory or circulatory issues, post-surgical recovery, or unstable conditions, you may need to submit a medical certificate prescribed by Japan Airlines. Early consultation with the Special Assistance Desk is strongly recommended.
Traveling with a Companion:
If you’re unable to manage tasks independently, a companion is required to accompany you throughout the journey, including boarding, in-flight, and deplaning assistance. Japan Airlines also offers a travel support service with registered nurses through the Japan Tours Nurse Center (Japanese only).
Medical Devices and Medication:
You may bring medications and self-injection equipment on board, but make sure individual containers are under 0.5 kg or 0.5 L, with a total limit of 2 kg or 2 L per person. While no refrigeration is available onboard, insulated cooler bags may be used.
Used syringes should not be left in the cabin or restrooms; instead, cabin crew can provide a syringe disposal case. Note: JAL staff cannot administer medications or injections. You must either do it yourself or take assistance from the person assisting you (if any).
Mobility Support and Wheelchair Services:
Wheelchairs are provided free of charge at all airports starting with check-in. Crew members can help with wheelchair transfers to and from the restroom while in flight (with the exception of some smaller aircraft).
At the Airport and Onboard:
Pre-boarding services are available on request. Upon arrival, staff can escort you to the arrivals area or meeting point. Please arrive early at the airport to allow time for any extra assistance, especially if checking a wheelchair.
Customers with Allergies on Japan Airlines:
Japan Airlines special assistance takes the health and safety of passengers with allergies seriously and offers several services and precautions to support them.
Peanut Allergies:
Since September 2014, Japan Airlines has eliminated peanuts and peanut-containing products from all inflight meals on both international and domestic flights, as well as in JAL-operated lounges. However, complete removal of peanuts from the cabin cannot be guaranteed due to possible cross-contamination during food manufacturing and because passengers may bring their own peanut products onboard. For protection, passengers are advised to carry a protective mask and doctor-prescribed medications such as antihistamines or an epinephrine auto-injector, such as EpiPen.
If you are highly sensitive to even peanut powder, Japan Airlines offers special seat-area cleaning upon request. This service must be requested at least two weeks before departure. Note that this support is not available for allergies to other nuts. Special support may also be limited on codeshare flights, depending on the operating airline, and is not available on flights operated by JAC, J-AIR, RAC, or HAC.
Also Read: British Airways Wheelchair Assistance
Dog Allergies:
Service animals such as guide dogs are allowed onboard. If you have a dog allergy, it’s recommended that you carry preventive items like a protective mask and necessary medications.
Severe Allergies (on Canada Routes):
On flights to or from Canada, Japan Airlines can provide specific support for passengers with severe allergies if notified at least 48 hours before departure. Passengers may use the pre-boarding service to clean their seat area and can request that the cabin crew ask nearby passengers to avoid consuming allergen-containing foods.
Allergy-Compliant Meals (International Flights):
Japan Airlines offers allergy-friendly in-flight meals upon request. These meals are prepared in a special allergy-dedicated kitchen, with the main dish co-developed with Tsuji Anzen Shokuhin. Salads and fruits are not made in this facility. Passengers can also check regular meal options using the Inflight Meal Search tool.
Request Deadlines for Special Meals:
Here is how you should request special meals on JAL flights
- JAL Website: At least 49 hours before departure
- Contact JAL directly: At least 48 hours before departure
- Booked via travel agency: Request through the agency
- Reservations made outside Japan: Contact the nearest JAL office
For further assistance or to make special arrangements, contact the Japan Airlines Special Assistance Desk under “Reserving and purchasing air tickets” or “Information and consultations about boarding.”
Conclusion
Japan Airlines is deeply committed to providing accessible and comfortable travel experiences for passengers with disabilities, reduced mobility, or other special needs. Whether you require wheelchair support, assistance for visual or hearing impairments, or help due to cognitive or medical conditions, Japan Airlines’ specialized team ensures every phase of your journey, booking, airport navigation, inflight comfort, and arrival, is as smooth and dignified as possible.
With trained staff, onboard equipment, and thoughtful services like barrier-free facilities and pre-boarding options, Japan Airlines prioritizes your safety, comfort, and independence at every step.
FAQs:
You can request wheelchair assistance during the booking process online or by contacting Japan Airlines customer service directly. It’s best to notify them as early as possible.
Yes, passengers may use their own wheelchairs up to the aircraft door. Just make this request when booking, and arrive early at the airport for processing.
Yes, certified service animals such as seeing-eye or hearing-assistance dogs are welcome onboard at no additional cost. Be sure to provide your dog’s information when making your reservation.
If you cannot manage tasks independently, you must travel with a companion in the same class. Japan Airlines does not provide personal in-flight at,tendants but can connect you with a nurse service if needed.
To ensure a smooth security screening, passengers with pacemakers should present a medical certificate and inform the security agent upon arrival at the checkpoint. While boarding the aircraft is generally unaffected, the metal detector may react to the device. For international travel, please prepare a certificate in English.
You may bring medication, syringes, and other medical equipment. Items must not exceed 2 kg or 2 L total per passenger. Used syringes must be disposed of using the cases provided by the crew—refrigeration is not available.
Yes, Japan Airlines are empathetic towards the needs of senior citizens and does their best to help them in the best possible way. Be it helping in the boarding procedure, or arranging for wheelchairs, you will be assisted with all of it. You can contact the special assistance desk at the airport or get in touch via phone.
