Hainan Airlines Wheelchair Assistance

Hainan Airlines is committed to making sure that travelers who need mobility assistance have a pleasant and safe flight. The airline takes pride in providing wheelchair services that are skilled, considerate, and suited to each customer’s needs. Hainan wheelchair assistance services has trained personnel who offer smooth assistance at every stage, from check-in to boarding and disembarkation. 

To guarantee availability and flawless coordination, travelers with restricted mobility are urged to make plans ahead of time. Passengers can save time and improve their overall journey by being aware of Hainan Airlines’ wheelchair and special assistance services and planning in advance. This commitment is in accordance with the airline’s main goal of providing every passenger with outstanding customer service, accessibility, and equality.

An overview of Hainan Airlines Wheelchair Assistance:

To help us provide you with the best possible wheelchair service, Hainan Airlines asks that you request your needs during the booking process. Early requests allow staff to evaluate mobility needs, such as the ability to walk independently, cover distances, or handle stairs, ensuring the appropriate support is ready. 

This advance notice helps the airline allocate necessary resources efficiently, reduce wait times, and provide a more comfortable and seamless airport experience for passengers requiring additional mobility assistance.

Types of Wheelchair Assistance Offered By Hainan Airlines:

• WCHC (Cabin Seat Wheelchair):

This Hainan Airlines wheelchair assistance is designed for passengers completely unable to walk; it includes full assistance from check-in through boarding, cabin seating, and disembarkation.

• WCHS (Step Assistance Wheelchair):

This is ideal for those who can walk short distances but need help with stairs and long airport corridors or boarding ramps.

• WCHR (Ramp Wheelchair):

For passengers who can walk independently short distances and manage stairs, but require assistance with airport ramps and longer walks.

Remember, priority is given to passengers requiring WCHC (completely immobile) and WCHS (unable to walk long distances). WCHR (can walk short distances) assistance may be delayed due to limited ground resources.

What are the Steps Involved in the Check-in Process for Wheelchairs At Hainan Airlines?

• Application for Wheelchair assistance (Domestic Flights): 

Apply at the time of booking to guarantee wheelchair assistance on domestic flights. Subject to availability, WCHC and WCHS requests on-site are given priority. If resources are scarce, WCHR service might be delayed. To prevent delays and guarantee a seamless travel experience, make advance plans. 

• Electric and Carry-on Wheelchairs: 

Wheelchairs need to be examined and are not allowed in the passenger cabin. Apply for an electric wheelchair through our helpline or the Hainan ticket office at least 48 hours before you travel. Check in two hours early and bring the manual. Your baggage allowance is not affected by the cost of transportation, which is free.

• Wheelchair Transport Policy: 

Checked baggage, wheelchairs that are necessary for mobility, are transported free of charge. If limits are exceeded, usual extra baggage fees apply if the item is utilized as regular luggage. If your wheelchair satisfies safety and size requirements, you are allowed to carry it into the cabin. Hainan Airlines guarantees the careful handling of your mobility aid.

A look at the different battery types:

Various battery types used in wheelchairs and mobility aids must meet strict transport regulations.

• Lithium Batteries:
  

Lithium batteries must meet UN safety tests. If irremovable, they must stay securely attached to the mobility device and be protected from damage and short circuits. If removable, they must be carried in the cabin in a protective case. Spare batteries are allowed: one up to 300Wh or two up to 160Wh each.

• Sealed Wet Batteries:
  

Sealed wet batteries must comply with Provision A67. If irremovable, the circuit must be disconnected and the battery securely attached. Removable batteries must be packed securely and protected from short circuits. Spare sealed batteries may be carried only if removable. Batteries must not contain free liquid, and transport is prohibited if labels are unreadable or altered.

• Non-Sealed Wet Batteries:

Non-sealed wet batteries must be firmly secured and circuits disconnected. Upright transport is required. If removable, they must be packed in leak-proof, absorbent-lined containers, upright, and protected from short circuits. Labels must be intact. These batteries pose spill risks; hence, no spare batteries are permitted during transport.

• Nickel-Hydrogen Batteries:

Nickel-hydrogen batteries must comply with Special Provision A199. They are typically used in assistive devices. A maximum of two compliant spare batteries is allowed for transport, ensuring they’re properly packed and protected from short circuits or damage during handling.

• Dry Batteries:

Dry batteries are allowed if they meet Special Provision A123. They must be safely packed to avoid damage or short circuits. Passengers may carry up to two spare batteries of this type, ensuring they comply with applicable packaging and handling requirements.

Wheelchair Availability At Hainan Airlines 

One of the key features of Hainan Airlines’ wheelchair assistance is the availability of cabin wheelchair services on all its wide-body aircraft. Passengers who require mobility help throughout their whole journey will find this product convenient since it is accessible for both domestic and international flights.

Passengers who need cabin wheelchair services are advised to fly with family members or medical professionals to guarantee appropriate accommodations and individualized attention. This guarantees more comfort and support during the journey.

To guarantee wheelchair assistance, passengers are encouraged to make reservations at least 24 hours before departure. You can make a reservation by calling the customer service hotline at 95339 or by going to the official ticket offices of Hainan Airlines. The Special Passenger Service Request Form Type C, which aids the airline in planning and customizing services to meet the needs of each passenger, must also be filled out by passengers.

With thoughtful regulations and a customer-focused approach, Hainan Airlines continues to enhance the flying experience for passengers requiring wheelchair assistance, delivering a safe, polite, and inclusive travel environment.

Hainan Airlines Special Assistance Stretcher Services: 

For travelers requiring stretcher services, Hainan Airlines special assistance offers comprehensive support tailored to your medical needs and comfort.

General Conditions:

• If you or a kin or an acquaintance requires the use of a stretcher during air travel, please contact Hainan Airlines’ ticket offices no less than 48 hours before departure. 
• The Special Passenger Service Request Form Type C and a Medical Diagnosis Certificate attesting to the passenger’s suitability for air travel, along with a note on the certificate’s validity, must be submitted.
• A certified medical professional from a county or city-level medical facility must sign and stamp the medical certificate for travelers in mainland China. It needs to be issued by a physician who is approved by the local government outside of China. 
• In China, certificates in Chinese or English are acceptable; in other countries, if the original is in a different language, translations into English or Chinese must be supplied. Hainan Airlines may occasionally ask for an additional medical examination to verify a traveler’s suitability for flight.

Check-In and Onboard Arrangement:

Stretcher use itself is free of charge, whether using your own or one provided by the airline. However, there are extra flying fees for the space that the stretcher takes up. Hainan Airlines special assistance requires that these arrangements be made in advance.

At least one trained nurse or medical expert must accompany passengers on a stretcher to guarantee a safe and well-supported journey. The service request form must include information about the number and qualities of the accompanying people. Additionally, you are welcome to bring blankets or pillows for your comfort.

Please be aware that stretcher passengers are not currently eligible for connecting flights or transfer services from Hainan Airlines. Make sure you get the airline’s consent before making a reservation if you intend to connect with another airline. If your connecting flight is operated by a separate carrier, then make sure that you have received the respective carrier’s consent regarding carrying a stretcher on board. Only then must you go ahead with your booking procedure. 

Charges and Additional Services For Carrying a Stretcher On a Hainan Airlines Flight:

Due to the space requirements, multiple tickets must be purchased to accommodate the stretcher setup. Please contact the official ticket offices of Hainan Airlines or give the customer service hotline a call at 95339 for exact pricing and availability.

The weight of the stretcher will be transported for free and is not included in your normal luggage allowance. The overall number of seats you buy will determine how much luggage you are allowed. The usual extra baggage costs will apply to any baggage that exceeds this restriction.

If specialized medical equipment or ambulance services are required before, during, or after the flight, they must be scheduled in advance, and the service providers should be paid directly.

Hainan Airlines’ Check-in Guide for Regular Passengers with Medical Conditions:

For passengers with medical conditions, here is what you must keep in mind: 

• Hainan Airlines’ special assistance is committed to your comfort and care, both on the ground and during flight.
  
• Flying at high altitudes may pose challenges due to reduced air pressure and oxygen levels.
  
• If you feel discomfort during a flight or need medical assistance, consult your doctor beforehand.
  
• Make sure you take proper rest before your trip.
  
• If you’ve had recent surgery, consult your doctor and obtain a Medical Diagnosis Certificate confirming fitness for air travel.
  
• The certificate must include the doctor’s signature, official hospital stamp, issue date, and “fit for air travel” notation.
  
• Certificates must be in Chinese or English; if in other languages, include a Chinese/English version.
  
• Passengers may need to undergo additional medical evaluation if requested by airline staff.
  

Hainan Airlines’ Guidelines for Passengers Traveling with Portable Oxygen Concentrators:

Hainan Airlines’ special assistance aims to provide a secure and enjoyable travel experience for travelers who depend on breathing assistance equipment. However, some preparations and rules must be followed when traveling with medical equipment, such as a Portable Oxygen Concentrator (POC). Here is all the information you require before taking your flight.

Pre-Flight Health Considerations:

People with pre-existing medical issues may be affected by air travel, especially long-haul flights, because of the high altitude and cabin pressure. All customers who require oxygen assistance are highly encouraged by Hainan Airlines to speak with a physician before departing. While waiting to board, travelers who are in a coma or who need oxygen will not be provided services by Hainan Airlines. 

Definition and Approved Equipment:

Hainan Airlines permits the use of POCs, CPAP devices, ventilators, and respirators onboard. These devices must be portable, not store compressed oxygen, and must be approved by aviation safety authorities, including the CAAC, FAA, or EASA.

Route Coverage and Transfers:

POCs are permitted on all domestic and international flights operated by Hainan Airlines, including charter and code-shared services. However, transfer services with oxygen assistance are not available. For connecting flights with other airlines, passengers must gain approval from the respective carriers.

Application Process:

If you need oxygen onboard, here is the application process in detail. 

Where to Apply:

It depends on the kind of flight you avail – domestic or international. 

• Domestic Departures (China): You may contact the Hainan Airlines ticketing offices or call the Hainan Airlines customer service number at 95339.
  
• International Departures: Passengers should contact Hainan Airlines’ international offices.
  

Please remember, applications are only accepted for flights departing from the respective location of the office. Also, applications must be submitted at least 48 hours before departure.

Required Documentation:

Here is the documentation that you must submit: 

Medical Diagnosis Certificate:

• Valid within 10 days of departure.
  
• Must be issued by certified medical institutions and signed by a licensed physician.
  
• Must detail:
  
  • Approval for air travel by a specific date.
    
  • The passenger’s cognitive ability to respond to alarms.
    
  • Oxygen concentration is needed.
    
  • Duration of POC usage during flight.
    
  • Battery life of primary and backup units.
    
• Must be accompanied by a signed statement verifying the copy’s authenticity.
  

Special Passenger Service Request Form (Type C):

• Must be completed and submitted in three copies on the day of travel.
  

Equipment and Battery Requirements:

Device Specifications:

• Must carry a manufacturer’s label indicating approval by CAAC, FAA, or EASA.
  
• Must comply with standard cabin baggage limits.
  

Battery Guidelines:

• Bring enough fully-charged batteries to last at least 150% of the flight duration.
  
• Each passenger can carry:
  
  • Up to 20 lithium-ion batteries (≤100Wh) or lithium metal batteries (<2g).
    
  • Up to 2 lithium-ion batteries (101–160Wh) or lithium metal batteries (2–8g), with airline approval.
    
  • Batteries >160Wh or >8g content are strictly prohibited.
    
• Backup batteries must be individually protected against short circuits.
  

Boarding Day Protocol:

Passengers must arrive at least two hours before departure and present:

• Original and copy of the medical certificate.
  
• Three completed copies of the Type C form.
  

Hainan Airlines Special Assistance for Passengers with Hearing, Language, and Vision-Related Needs:

Hainan Airlines special assistance supports accessible and comfortable air travel for everyone, with a special focus on people with hearing, language, or vision-related issues, in recognition of the different needs of its passengers. Through attentive services and open communication, the airline aims to provide smooth travel experiences both on flights and at airports.

Personalized Assistance at Check-In:

Passengers in need of special support can communicate their requirements in advance by completing the Special Passenger Service Request Form Type A. This form makes it easier for Hainan Airlines’ customer support representatives to comprehend and meet each customer’s needs. An easy check-in process is the airline’s aim, regardless of whether aid is needed with hearing, language translation, or visual support.

Additionally, Hainan Airlines special assistance provides a full unaccompanied service for passengers flying alone on internal flights between a few cities, such as Beijing, Guangzhou, Xi’an, and Shenzhen. 

To use this service, passengers must fill out the Special Passenger Service Request Form Type B. Please be aware that to be eligible, the cities of departure and arrival must both be on the specified list. Service availability might be restricted if an aircraft is diverted to an airport that is not on the list.

Traveling with Service Dogs:

Hainan Airlines welcomes trained service dogs for passengers with disabilities. While emotional support animals (ESA) are not permitted, psychiatric service animals (PSA) that meet service dog criteria are accepted following the appropriate procedures.

To ensure a hassle-free boarding process, passengers must:

• Request approval at least 24 hours in advance for domestic flights and 48 hours in advance for international flights.
  
• Submit necessary documentation, including a valid animal health certificate, vaccination records, and a disability certificate (for domestic flights), or equivalent entry/exit documents for international travel.
  
• Ensure their service dog behaves appropriately in public areas. Dogs that are disruptive or appear untrained may be checked in at no additional cost.
  

Reservations can be made via Hainan Airlines’ domestic offices, by calling 95339, or through international offices for passengers flying from abroad.

In-Flight Comfort and Accessibility:

To enhance the travel experience:

• Hainan Airlines offers priority seating, such as front-row or aisle seats. If the flight isn’t full, efforts are made to leave adjacent seats vacant for added comfort.
  
• Auxiliary equipment, such as canes, communication devices, or vision aids, will be transported free of charge.

Passengers bringing service dogs into China must comply with the quarantine and documentation requirements outlined by the General Administration of Customs of the People’s Republic of China. Hainan Airlines advises travelers to review all entry regulations and consult official sources in advance.

Commitment to Inclusive Travel:

From booking to boarding, Hainan Airlines ensures that passengers with special needs are met with attentive, respectful, and personalized service. By planning and providing necessary documentation, travelers can enjoy a seamless and dignified journey.

Also Read: Croatia Airlines Wheelchair Assistance

Hainan Airlines’ Additional Special Assistance Services: 

As part of the airline’s continuous efforts to expand and enrich our five-star service, we have launched the “CARE MORE PROJECT,” a comprehensive initiative designed to provide exceptional support to a wider range of travelers, including those with unique travel needs.

• Pregnant Travelers:

During the early stages of pregnancy, prolonged flying may lead to hypoxia or general discomfort. Hainan Airlines special assistance recommends that pregnant passengers avoid carrying heavy luggage and consult their obstetrician before flying. For those in advanced stages of pregnancy, please contact their customer service to discuss necessary documentation and safety guidelines. Women less than 32 weeks of their pregnancy can fly on Hainan Airlines unless they are deemed unfit by their medical practitioner. 

Women more than 32 weeks but less than 36 weeks of pregnancy should bring a report confirming their pregnancy from a medical practitioner, which shouldn’t be more than 30 days old from the flight’s departure date. If it is an e-report, then the medical authorities’ official platform must issue it. Individuals who are more than 36 weeks pregnant, who have multiple pregnancies, any labour complications, or who have delivered less than seven days ago are advised not to fly. 

• Travelling with Infants:

Hainan Airlines welcomes infants who are over 14 days old (or over 90 days old for premature babies) and under 2 years old at the time of travel. Their cabin crew offers gentle and attentive service to ensure your little ones remain calm and comfortable throughout the flight. Facilities such as baby bassinets and priority boarding are available upon request. They also advise guardians to carry essential items such as diapers, formula, and a change of clothes in their hand luggage.

• Unaccompanied Minors:

Hainan Airlines’ unaccompanied minors service is tailored to provide a safe, engaging, and comfortable journey for children traveling alone. From check-in to arrival, their dedicated staff ensures continuous supervision and support. Parents or guardians will be updated throughout the trip, and children are cared for with warmth and attention reflective of the CARE MORE commitment. Moreover, each child will be given a little traveller folder where all their travel documents can be stored. In case of flight delays, Hainan Airlines will ensure that a staff member 

• Senior Passengers:

Respect for the elderly is a treasured value in Chinese culture, and we honor that deeply. Hainan Airlines offers priority check-in, boarding assistance, and onboard support tailored to the needs of senior travelers, particularly those who are over 70 years of age. Their crew is trained to assist with mobility, meal service, and health-related needs, ensuring a seamless and respectful experience for older guests.

• Passengers with Impairments:

Hainan Airlines’ team is trained to accommodate travelers with hearing, vision, cognitive, or mobility impairments. Services include wheelchair assistance, accessible lavatories, and in-flight support tools. Advance notice helps them tailor their service to your needs, ensuring a hassle-free experience from departure to arrival.

• Traveling with Pets:

Passengers are welcome to travel with pets or assistive animals in compliance with Hainan Airlines’ policies. They provide detailed guidelines for animal carriage to ensure the health and comfort of your pet throughout the journey. For full information on kennel requirements, temperature limits, and booking procedures, please visit their special baggage page or contact customer support.

• United States Air Carrier Access Act:

In line with the Air Carrier Access Act (ACAA), Hainan Airlines ensures non-discrimination and full accessibility for passengers with disabilities. They provide equal access to all services and work proactively to accommodate physical and medical needs. Their staff is well-versed in ACAA compliance standards to ensure travelers with disabilities are treated with dignity and professionalism.

• Carriage Standards for Special Passengers:

Hainan Airlines adheres to strict safety and comfort standards when serving special passengers, including infants, expectant mothers, elderly travelers, and those with medical conditions or disabilities. Every stage of the journey is managed with careful attention to individual requirements. From medical clearance documentation to personal care services, their standards reflect a deep commitment to quality and inclusiveness.

• Guidelines for Air Travellers’ Health:

To promote a healthier travel experience, Hainan Airlines’ special assistance team encourages passengers to stay hydrated, move periodically during long-haul flights, and avoid excessive alcohol or caffeine. Travelers with chronic illnesses should carry essential medication in their hand luggage and consult with their physician before flying. Their crew is trained to respond to medical emergencies and support travelers with specific health concerns.

Conclusion:

As a customer-focused airline dedicated to accessibility, equality, and tailored service, Hainan Airlines stands out. From wheelchair and stretcher help to accommodations for medical equipment and service animals, its extensive special assistance services demonstrate a strong commitment to satisfying the various needs of every traveler. 

The airline guarantees an easy and dignified travel experience for travelers with physical, medical, or sensory impairments through well-defined protocols, skilled staff, and a focus on proactive planning. Through the promotion of considerate service and adherence to global safety regulations, Hainan Airlines underlines its goal of making air travel accessible and pleasant for all.

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