Everyone deserves a comfortable and easy travel experience. That’s why Frontier Airline makes it a priority to make sure your journey is as easy and hassle-free as possible. Frontier Airlines’ wheelchair assistance service is available to guide you from the second you step into the airport until you are comfortably seated on the plane. Checking in, getting through security, or making your way to the gate, their friendly and trained staff are here to assist you every step of the way. They want you to focus on enjoying your trip, not stressing about the process. Therefore, just let them know when you need a hand, and they will handle the rest.
Overview of Frontier Airlines Wheelchair Assistance:
Frontier Airlines provides comprehensive wheelchair assistance for travelers. Passengers can request a wheelchair at the airport by speaking with a skycap at the curbside or a representative at the ticket counter.
Frontier can assist with transportation to and from the gate and with boarding and exiting the aircraft. The airline allows personal wheelchairs and mobility devices, which can be brought into the cabin if they meet size restrictions or checked at the ticket counter or gate.
Additionally, passengers with disabilities are exempt from the Airport Agent Assistance fee for services like wheelchair help. For special requests, travelers can use the Accessibility Request Form on the airline’s website.
Your Guide to Traveling with a Wheelchair or Mobility Device On Frontier Airlines:
Frontier Airlines’ wheelchair assistance supports the process of traveling with mobility assistance by allowing passengers to bring their wheelchairs and other devices free of charge. In addition to scooters, walkers, canes, and crutches, this also includes all types of wheelchairs, whether electric or manual, folding, non-folding, or collapsible. Your equipment may be stored in the cargo area of the airplane or, in certain situations, even inside the cabin, depending on its size and type. You will not be charged anything for it.
Up to two wheelchairs can fit in the passenger cabin’s specially designated section, though this is dependent on availability before boarding. Your wheelchair must not exceed 40 inches in height, 13 inches in breadth, 50 inches in length, and 70 pounds in weight to fit within the cabin. You can still take your wheelchair with you if it is bigger than this or does not fold. Scooters and non-collapsible, battery-operated chairs can be conveniently checked in at the departure gate or at the ticket office.
Passengers with mobility needs can travel with confidence, thanks to this carefully planned policy, which ensures that their necessary equipment will be handled and accommodated safely during the trip.
How to Fly with a Wheelchair and Its Batteries On Frontier Airlines?
If your device is powered by a battery, there are a few safety rules you will want to keep in mind:
- Spillable (wet cell) batteries:
As per Frontier Airlines’ wheelchair assistance, spillable wet cell batteries aren’t permissible as spares. They can leak harmful acid and cause safety issues, so airlines don’t allow them as extra carry-ons or checked baggage.
- Non-spillable (gel/dry cell) batteries:
You are allowed to carry one non-spillable battery, like gel or dry cell, as a spare in the cargo hold. These are safer alternatives since they’re designed to prevent leaks or spills.
- Lithium-ion batteries:
- The primary lithium-ion battery in your mobility aid should not exceed 300-watt hours. This keeps things safe and ensures smooth airline approval for your travel.
- If the main lithium-ion battery is removed from your wheelchair or mobility device, you’ll need to carry it onboard with you for safety reasons.
- You can bring either one spare battery up to 300-watt hours, or two smaller ones up to 160-watt hours each, onboard during your flight.
- When carrying batteries onboard, make sure they are packed safely inside your carry-on bag. To avoid short circuits, protect the terminals properly, either keep them in their original packaging, cover exposed ends with tape, or place each battery in its own plastic bag or protective pouch. This extra step ensures your batteries stay secure during the flight while keeping everything safe for you and fellow travelers.
- Lithium metal batteries:
Lithium metal batteries are simply not permitted. Due to their higher fire risk, airlines ban them outright, whether in carry-on or checked luggage, to make sure everyone’s journey stays safe.
‘Furthermore, clearly label your battery cables or include simple instructions for disconnecting and reconnecting them. This small step saves time, reduces confusion, and ensures smoother handling for ground staff at both departure and arrival points. It’s a thoughtful way to avoid delays and protect your equipment.
Tips for Smooth Travel with a Wheelchair On Frontier Airlines:
If your wheelchair is going into the cargo hold, you must prepare some clear written instructions on how to handle it. Wheelchairs can have different features, and not every airline staff member will know the exact way to fold, lift, or store yours.
Having step-by-step notes attached to your chair makes things a lot easier and helps avoid damage. Moreover, you must remember to take off any removable parts like cushions, footrests, or side guards. These are small but important pieces that can easily get lost during transport. You can carry them with you in the cabin, either under your seat, in the overhead bin, or even checked separately. Keeping an extra copy of your instructions with you is also a lifesaver.
What If Your Wheelchair Is Mishandled By Frontier Airlines?
Frontier Airlines’ wheelchair assistance knows how important your mobility device is and has steps in place if something goes wrong:
- File a Claim:
If you lost or damaged your wheelchair, you can easily file a claim at the baggage service office right in the airport or simply do it online. Frontier makes the process simple so you can get assistance without unnecessary hassle.
- Loaner Wheelchair/Scooter:
If your wheelchair or scooter isn’t immediately available to be used, Frontier steps in with a loaner. These temporary chairs aren’t just basic; they can be adjusted with cushions, footrests, or other add-ons, making sure you stay comfortable and mobile until yours is ready.
- Repair or Replacement:
You have flexibility when it comes to repairs. Pick your own trusted repair vendor if you like, or let Frontier handle it through their partnership with the Global Repair Group. Either way, they’ll make sure your chair is repaired or replaced quickly.
- Complaint Resolution Official (CRO):
If you face any issues, you are never left stranded. Frontier has a Complaint Resolution Official (CRO) on hand, specially trained to handle accessibility concerns. You can request help directly at the airport or connect online through their customer service site.
Furthermore, if your wheelchair gets damaged or delayed during travel, make sure to file a claim right away so things move faster. Frontier understands how important mobility is, so they’ll apologize for the inconvenience and work quickly to get you moving again with as little stress as possible.
Types of Wheelchair Assistance Available with Frontier Airlines
When you have booked a Frontier Airlines flight, here are the types of wheelchair assistance you will be provided with at the airport, and even onboard.
Airport Assistance:
- Frontier offers wheelchair and mobility support at every airport, making sure passengers with special needs travel comfortably and confidently.
- It’s best to give advance notice, but passengers can still request wheelchair assistance directly upon arriving at the airport.
- Friendly station agents do their best to accommodate disability-related requests, ensuring passengers receive proper help throughout their journey.
- For curbside assistance, travelers must inform a Frontier representative inside the terminal so arrangements can be made right away.
Aisle Assistance:
- Specially designed aisle wheelchairs help immobile passengers move smoothly during boarding and deplaning, ensuring comfort and safety throughout the process.
- It’s best to request aisle wheelchair service while booking your Frontier flight, so the airline can prepare everything in advance.
- Once you arrive, simply inform a Frontier staff member to ensure your wheelchair is waiting and ready when needed.
Also Read: Finnair Wheelchair Assistance
Steps to Book Frontier Airlines Wheelchair Assistance:
If you need help, you can request Frontier Airlines wheelchair assistance with the following options:
- When booking your flight:
- It is highly recommended to request assistance when you initially book your ticket. This is the most reliable way to ensure the service is arranged in advance.
- Through the “Manage Travel” section:
- To make your journey more memorable, Frontier Airlines lets you easily add or change special service requests after you purchase your travel.
- For convenient access, just go to the “My Trips & Travel Info” area of the official Frontier Airlines website.
- Click “Manage Travel,” enter your last name and confirmation code, and then choose “Add Special Services” from this area.
- When you arrive, select the services you require, such as wheelchair help, to guarantee an enjoyable smooth journey.
- The Frontier Airlines mobile app provides convenience at your fingertips by allowing you to handle special service requests directly.
- Using the Accessibility Request Form:
- Frontier Airlines has a dedicated Accessibility Request Form on their website for special service requests. This is another way to ensure your request is documented.
- At the airport on the day of travel:
- Even if you haven’t requested it in advance, you can still get Frontier Airlines wheelchair assistance at the airport.
- Notify a skycap at the curbside or a Frontier representative at the ticket counter. They will provide a wheelchair for you.
- It is crucial to self-identify as a person with a disability needing assistance. This ensures that airport personnel are aware of your needs and can provide the appropriate help.
Conclusion:
Traveling with a wheelchair or mobility device can feel overwhelming, but Frontier Airlines makes the process smooth and hassle-free with its unmatched wheelchair assistance. Every aspect is thoughtfully designed with your comfort in mind, from asking for wheelchair help at the airport to securely transporting your equipment and even managing battery regulations. Their guidelines guarantee that the device is safe, that your demands are met, and that you will receive support all along the way. Frontier prioritizes accessibility with a committed Complaint Resolution Official, repair assistance, loaner choices, and friendly staff. Just communicate your demands to them, and you can confidently concentrate on having fun on your trip.
FAQs
To request wheelchair assistance with Frontier Airlines, you can add the request when booking your flight online or through their mobile app. You can also use the Accessibility Request Form on their website. If you don’t request in advance, notify a skycap at curbside or a Frontier representative at the ticket counter upon arrival at the airport. You can also call their customer service number for assistance.
Yes, as long as the wheelchair meets the airline’s size and weight restrictions, it can be accommodated. The cabin can hold up to two wheelchairs in designated spaces, while larger mobility devices may be checked at the ticket counter or gate.
Book your reservation as early as possible and inform the airline about the assistance you need. Specify if you require wheelchair support or guided help. If walking long distances is difficult, request an airport wheelchair when booking to ensure a smooth travel experience.
Yes, Frontier Airlines allows all mobility devices free of charge, either in the cabin or as checked baggage, depending on their size.
Non-spillable batteries are permitted, while lithium-ion batteries must not exceed 300-watt hours. Spare batteries must be carried onboard with terminals safely protected.
You can file a claim at the baggage service office or online. Frontier may provide a loaner, arrange repairs, or replace your device through trusted vendors.
Frontier has a trained Complaint Resolution Official (CRO) available at airports or online to assist passengers with accessibility concerns.
If you are travelling with a wheelchair and require mobility assistance, in that case you need to get in touch with the Frontier agent at the gate. If you need to board early you may inform