EVA Air Wheelchair Assistance

Traveling with special mobility needs should be a hassle-free and comfortable experience, and EVA Air is fully committed to making that a reality. To guarantee that disabled passengers are treated with dignity, empathy, and efficiency, the airline provides full wheelchair assistance. EVA Air’s highly trained staff is available to help from the time you book your ticket, whether you need help navigating the airport, boarding the aircraft, or safely disembarking at your destination. Beyond providing basic support, EVA Air’s wheelchair assistance goal is to make the trip easy and worry-free while attending to the individual needs of each traveler. EVA Air strives to ensure that every flight is accessible, convenient, and comfortable for all passengers by providing personalized attention and care throughout the journey.

Who Requires Special Assistance At EVA Air?

EVA Air is committed to ensuring a safe and comfortable journey for passengers requiring special assistance due to physical, mental, or medical conditions. For appropriate measures to be made, passengers who require assistance are advised to inform the airline well in advance. 

A Medical Information Form (MEDIF) filled out by a licensed physician may be required to confirm the passenger’s suitability for flight if the assistance involves major medical considerations, such as oxygen supply, stretchers, or severe medical disorders. In order to guarantee smooth assistance during the trip, passengers should also make direct arrangements with other airlines if the itinerary contains connecting flights.

Disability and Mobility Assistance Services At EVA Air:

EVA Air special assistance offers comprehensive support for passengers with disabilities, including:

• Wheelchair Services: 

All of the main locations- departure, arrival, transfer, and transit- offer wheelchair assistance. Passengers are highly recommended to make reservations in advance to guarantee timely service. To ensure appropriate coordination, the airline must be informed at least 48 hours before departure if 10 or more people need wheelchairs.

• Transportation Support: 

During gate transfers, boarding, and deplaning, travelers who need assistance navigating the airport can ask for transportation support. In order to ensure safe and effective mobility throughout the airport experience and between flights when necessary, this service usually comprises wheelchairs or other mobility aids based on individual needs.

• Onboard Accessibility: 

Due to capacity constraints, in-flight wheelchairs are not allowed on A321-200 aircraft; however, they are available upon request to help passengers navigate the cabin. For convenience and comfort, passengers may store their mobility aids close at hand and safely during their flight, due to the majority of aircraft having dedicated storage for personal wheelchairs.

• Support for Vision, Hearing, and Cognitive Abilities: 

EVA Air special assistance offers passengers with vision, hearing, or cognitive impairments particular help. Travelers who may want additional assistance navigating the airport or comprehending travel protocols are supported by trained personnel from check-in to boarding and during the trip, guaranteeing clear communication, direction, and safety.

Booking and Air Travel Support Offered By EVA Air:

To ensure that all accessibility needs are met: 

• Accessible seats: 

EVA Air special assistance strives its best to provide accessible seats for travelers with medical or physical requirements. However, passengers with specific medical issues or restricted mobility are not allowed to sit on the exit row for safety reasons. Better seat assignments and more comfortable flights are guaranteed with advance notice.

• Special Meals: 

To accommodate dietary and medical requirements, EVA Air provides a variety of special meals. Low-fat, diabetic, vegetarian, and other meals tailored to particular medical problems are among the options. Passengers must use the airline’s reservation system or customer service to reserve these meals at least 24 hours before departure to guarantee availability.

• Dedicated Check-in Services: 

At Taiwan Taoyuan International Airport, travelers in need of assistance can go to the Special Assistance Counter, which is Counter No. 18. For all other sites, EVA Air employees are prepared and trained to offer tailored support during check-in, guaranteeing a more smooth and effective airport experience for people with medical or mobility-related requirements.

• Boarding Assistance: 

EVA Air operates at many airports with jet bridges or lifting equipment to serve travelers who are unable to walk or climb stairs. To schedule these services ahead of time and guarantee that boarding assistance is available when and where it is most required, early contact with the airline is crucial.

EVA Air’s In-Flight Assistance Related to Wheelchair and Other Services

The following amenities and services are available on EVA Air aircraft to improve accessibility and comfort:

• Wheelchairs Onboard: 

To help passengers with restricted mobility get from their seats to the restroom, the majority of EVA Air planes are outfitted with wheelchairs. However, the A321-200 does not offer this service, so make appropriate plans.

• Accessible Restrooms: 

EVA Air special assistance guarantees that all aircraft types have accessible restrooms. However, each aircraft model may have a different position and accessibility. For improved preparation, it is advised to study the aircraft’s seating arrangement before departure.

• Seat-to-Gate and Lavatory Assistance: 

Employees of EVA Air are instructed to offer mobility assistance, which includes help getting from the boarding gate to the seat and the restroom. Travelers can ask for assistance with wheelchairs or walking aids to guarantee a safe and enjoyable journey.

However, EVA Air does not assist with:

• Feeding during meals
  
• Use of the lavatory (urination or defecation)
  
• Administration of medical services
  

For passengers needing such help, traveling with a personal caregiver or nurse is strongly recommended.

What are the Aircraft Accessibility Features of EVA Air?

Throughout its fleet, EVA Air’s special assistance program provides a range of accessible accommodations. The airline offers wheelchairs, accessible restrooms, movable armrests, and designated wheelchair storage where space permits, though specific aircraft designs may differ slightly.

Here’s a breakdown of EVA Air’s accessibility features by aircraft type:

Aircraft	Moveable Armrests	Accessible Lavatory	Onboard Wheelchair Storage (inches)	Cargo Door Size (inches)
777-300ER	Rows 46–58, 61–68	Available	59×19.2×42.1 or 59×17.7×39.3	44×33.2
787-10	Rows 21–36, 41D/E/G, 42–59	Available	52.8x26x40.9	45×40
787-9 (789)	Rows 21–36, 41D/E/G, 42–59	Available	52.8x23x40.9	45×40
787-9 (78P)	Rows 46–55, 61D/E/G, 62–74	Available	52.8x23x40.9	45×40
A330-300	21A/C/H/K, Rows 22–38, 41D/E/F/G, 42–57	Available	58.5×28.4×26.2 or 45.2×15.7×35.9	33.4×22
A321-200	Rows 21–25, 27–36, 39–50	Available	N/A (No designated wheelchair storage)	33.4×25.5

Due to the limited cabin space, onboard wheelchair storage is subject to availability and weight/size restrictions. EVA Air advises passengers to request this service in advance.

EVA Air’s Contact Details & Communication Options:

EVA Air offers multiple communication options for travelers.

For assistance in North America, their 24-hour customer service is available at 1-800-695-1188, with support in English and Chinese.

 Hearing-impaired passengers using TTY can dial 711, then type 1-800-695-1188 when prompted—the operator will connect the call and assist via teletype. 

EVA Air is committed to improving accessibility and welcomes feedback or complaints related to special assistance services. 

You can share your concerns or suggestions by emailing their accessibility team directly at laxrrbr@evaair.com. These contact options ensure travelers receive prompt, inclusive, and efficient support at every stage of their journey.

A Look at EVA Air Wheelchair Assistance At Length:

For passengers who require mobility support, EVA Air offers complete wheelchair assistance. To guarantee timely arrangements, it is highly recommended to request this service at the time of reservation or at least 24 to 48 hours before your departure.

Passengers can use their wheelchairs/mobility aids, which are transported free of charge as checked baggage. Wheelchairs that run on batteries must follow special protocols, which include providing advance notice and following safety regulations about battery type and appropriate packaging. Additionally, EVA Air provides onboard wheelchairs for restroom access and airport wheelchair services for transfers to and from gates.

Your Guide to Using Personal Mobility Devices at the Airport:

Passengers with disabilities are allowed to use their personal wheelchairs or mobility aids throughout their airport journey—from check-in to the boarding gate, and from the arrival gate to the public area—if permitted by the airport’s infrastructure and local regulations. To ensure seamless coordination and proper support, travelers are strongly advised to provide advance notice when planning to use personal equipment.

• For Departure Flights: 

When checking in for a departure flight, head to the boarding gate well in advance. This allows sufficient time for the airline staff to process, tag, and prepare your personal wheelchair or mobility aid for loading onto the aircraft.

• For arrival flights:

Stay at the gate area until airline staff return your personal wheelchair or mobility aid after you have stepped off the aircraft. Staying in place ensures you receive your equipment promptly and safely without delays or confusion.

To guarantee safe and secure handling, it is highly recommended to bring the manufacturer’s instructions, whether they are in Chinese, English, or any other language relevant to the path you are taking. You must verify the rules with each airline if your trip involves connecting flights with other carriers.

EVA Air’s Rules and Regulations for Wheelchairs and Mobility Devices at Check-In:

For travelers with disabilities, EVA Air offers free wheelchair assistance and mobility equipment transportation to guarantee a comfortable journey. Manual wheelchairs are easily accommodated, but because of aviation safety requirements, electric wheelchairs and battery-powered mobility aids need to be evaluated beforehand. Passengers must supply comprehensive information about their equipment before departure to enable appropriate arrangements.

• Type: Folding or non-folding
  
• Dimensions: Length × Width × Height
  
• Total weight
  
• Battery type and quantity
  
• Supporting documents (brand, model, photos, battery test reports)
  

Guidelines for Moving Battery-Operated Assistive Devices:

Battery safety is crucial when transporting electric wheelchairs. EVA Air wheelchair assistance follows strict international standards based on battery type:

• Dry or Non-Spillable Wet Batteries (Service Code: WCBD):

• Battery terminals must be covered or insulated properly to prevent any accidental contact that could cause a short circuit during transport.
  
• The battery must be firmly fixed to the mobility device or wheelchair to avoid dislodging or damage during handling and flight.
  
• All electrical circuits should be safely disconnected or switched off to eliminate any risk of accidental activation or electrical malfunction during the journey.
  
• Battery labels must remain readable and intact, showing original manufacturer information without tampering to ensure compliance with safety regulations.

However, if the battery cannot be installed:

• It must be removed and packed in strong, rigid packaging
  
• Must be checked as baggage
  
• Proper labeling and pilot notification are mandatory.

• Spillable (Wet) Batteries (Service Code: WCBW):

• The mobility device is allowed solely when kept in an upright position throughout every transport phase.
  
• To ensure safety, battery terminals must be securely covered and fully enclosed to prevent electric discharge.
  
• The mobility aid must be completely switched off and isolated to avoid accidental activation during transit.

If the upright condition cannot be met, the battery must be removed, packed, and handled per safety protocols.

• Lithium Batteries (Service Code: WCLB):

• Before bringing battery-operated mobility devices on flights, passengers must comply with all airline rules and international safety standards.

• To guarantee that they will not overheat, leak, or ignite while being transported by air, batteries must pass the UN’s exacting safety standards.

• To lower the risk of fire or malfunction, only batteries from the original equipment manufacturer or thoroughly safety-tested substitutes are accepted.

• To avoid short circuits and unintentional electrical contact, exposed battery terminals need to be well insulated with protective covers.

• Batteries must be firmly attached and completely unplugged from circuits to prevent accidental activation or flight safety risks.

If removal is necessary:

• The maximum capacity of 300Wh is allowed
  
• Batteries must be hand-carried in protective packaging
  
• A maximum of one spare battery ≤300Wh or two spares ≤160Wh each is permitted in the cabin.

In codeshare flights, battery specifications should be reconfirmed with the operating airline to avoid delays or denial of transport.

EVA Air Stretcher and Medical Assistance Guide:

For travelers with certain medical requirements, EVA Air provides medical assistance and a stretcher, guaranteeing their safety and comfort during the trip. 

• Stretcher Assistance:

A Medical Information Sheet (MEDIF) attesting to the passenger’s suitability for travel must be turned in to the EVA Air bookings office and authorized by an EVA physician before a passenger can request stretcher assistance. At least 48 hours before departure, this request must be made. A licensed physician or nurse must travel with the passenger if medical attention is required while on board. Additionally, on some Economy Class aircraft, only one stretcher passenger is permitted per flight segment, and there is a cost equal to six full adult Y-class prices.

• Onboard Medical Oxygen:

For onboard medical oxygen, passengers must also submit a MEDIF at least 48 hours before the flight. EVA charges a fee of USD 200 per oxygen bottle and a seat surcharge. A medical escort is necessary if treatment is required mid-flight.

• Portable Oxygen Concentrators (POCs):

As per EVA Air’s special assistance, passengers can bring Portable Oxygen Concentrators (POCs) if approved by EVA and meet FAA standards. A medical certificate dated within 10 days of departure and advance notice of at least 48 hours are mandatory. POCs must be stowed properly, or an additional seat must be purchased. Passengers should bring enough batteries for 150% of the flight duration, as onboard power cannot be guaranteed.

• Medical Portable Electronic Devices (MPEDs):

EVA also accepts other Medical Portable Electronic Devices (MPEDs) and dialysis machines, though their use during the flight may be restricted. Personal oxygen bottles are strictly prohibited. Always carry medication in hand baggage, and consult TSA or EVA staff for screening and disposal guidelines.

Travelling During Pregnancy with EVA Air:

EVA Air offers special assistance for pregnant passengers to ensure a safe and comfortable flight. There are restrictions on travel for expectant mothers with uncomplicated pregnancies. Travel is allowed up to 36 weeks into a single pregnancy and up to 32 weeks during a multiple pregnancy. Nevertheless, travelers who are pregnant and within the last 4 to 8 weeks of their pregnancy, as well as those who have just given birth (within 7 days), are not permitted to board an EVA Air flight. 

Passengers who are in the last 12 to 4 weeks of their single pregnancy or the last 12 to 8 weeks of multiple pregnancies are required to fill out a Medical Information Sheet (MEDIF) 10 days before departure and turn in the necessary paperwork 48 hours before takeoff. After the 28th week of pregnancy, a medical certificate is needed to travel.

EVA advises packing medical records and informing the reservation staff about your pregnancy. Additionally, find out if pregnant travelers are subject to entrance restrictions by consulting local rules. Legal complications could result from misrepresentation.

EVA Air Unaccompanied Minor Support:

EVA Air special assistance ensures safe, comfortable travel for unaccompanied minors aged 5–12. When booking, parents must inform the airline and complete an unaccompanied minor form, including contact details for both departure and arrival. 

Children aged 8–12 may travel in Business Class, but only one unaccompanied minor is accepted per flight in that class. 

Due to alcohol laws, lounge access is restricted at London, Amsterdam, and San Francisco airports, but meal coupons are provided. For layovers exceeding four hours, a guardian must accompany the child until check-in resumes. 

UM Applicable Fare or fare difference payment is required. Kids under 12 are considered unaccompanied even if traveling with others under 16. For multi-airline itineraries or destinations with specific documentation rules, travelers should consult the respective airline or government authority in advance.

EVA Air Special Assistance for Infants and Small Children:

As per EVA Air’s special assistance, infants under 2 years must travel with an adult on EVA Air flights. Newborns under 7 days old are not accepted for air travel. If one adult is accompanying two infants, one must occupy a seat with an approved infant car seat, though these are not permitted in Royal Laurel Class. 

Children who turn two during a trip must occupy their seat and pay the applicable fare for all segments after their birthday. Baby meals and diapers can be pre-arranged through the reservations office. Baby bassinets are available on all aircraft, but weight and height restrictions apply. Sizes vary by aircraft, with limits ranging from 14 kg to 16 kg. Passengers should provide the infant’s birthdate, height, and weight when booking.

Also Read: LOT Polish Airlines Wheelchair Assistance

EVA Air Special Assistance for Service Dogs:

In compliance with U.S. DOT 14 CFR Part 382, EVA Air updated its service and emotional support animal policies effective January 11, 2021.

• Only fully trained service dogs, including psychiatric service dogs, are allowed to travel in the cabin free of charge if all requirements are met.
  
• The service dog must be at least 4 months old.
  
• At EVA Air, emotional support animals are treated as pets; pet travel policies (AVIH) apply.
  
• A service dog must be individually trained to assist a person with a disability (physical, psychiatric, intellectual, etc.).
  
• Dogs must be vaccinated against rabies, pest-free, clean, well-behaved, and harnessed or leashed at all times.
  
• The dog must stay in the handler’s lap or foot space and cannot block aisles or sit in exit rows.
  
• Disruptive behaviors like growling, biting, or relieving themselves in inappropriate areas may result in reclassification as a pet and checked baggage.
  
• Submit required DOT forms at least 48 hours before departure, especially when traveling to/from the U.S.
  
• As per EVA Air’s special assistance program, additional documentation is needed for flights above eight hours.
  
• Service may be denied if dogs are not well-trained, pose threats, cause disruption, or the required forms are not submitted.

Conclusion:

EVA Air’s dedication to accessibility, safety, and personal attention is best demonstrated by its wheelchair and special assistance program. EVA Air guarantees that passengers with mobility needs will be treated with compassion and dignity from the time of booking until they arrive at their destination. The airline’s extensive services offer peace of mind, whether it be help with personal medical needs (where applicable), onboard mobility solutions, or support at the airport. Every passenger who needs extra assistance has a pleasurable, welcoming flight experience due to EVA Air’s proactive planning and communication.

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