Every Traveler must experience the freedom of travel without limitations. Caribbean Airlines’ Special Assistance services remove barriers and create an inclusive environment for all passengers. Their specialized support is not just about meeting regulations; it’s about exceeding your expectations. Imagine a journey where every detail is taken care of, from priority boarding and accessible seating to onboard assistance from their friendly crew. This article will show you how their dedication to customer service and accessibility can make your upcoming trip to the Caribbean a smooth and delightful one.
Caribbean Airlines Special Assistance for Expectant Mothers:
Caribbean Airlines’ special assistance team supports the well-being and comfort of expectant mothers, offering clear travel guidelines based on the stage of pregnancy:
- Up to the 32nd Week of Pregnancy:
Travel is permitted without medical clearance. However, it is strongly recommended to carry a doctor’s statement verifying:
- Confirmation of a normal pregnancy
- Estimated date of delivery
- That the mother is in good health
- No known risk factors that would prevent air travel
This documentation helps avoid potential issues at check-in or immigration. - From the 32nd to the 35th Week:
Medical clearance is mandatory. The certificate must meet the same criteria listed above and should be issued by a certified OB-GYN.
- After the 35th Week of Pregnancy:
Caribbean Airlines does not permit travel for expectant mothers beyond this point, prioritizing the safety of both the mother and the unborn child.
Therefore, in all cases, consultation with a healthcare provider is advised before planning air travel.
Traveling with Live Animals On Caribbean Airlines
Caribbean Airlines special assistance program offers caring and secure transport options for pets and service animals, whether in the cabin or as checked baggage, or as cargo.
Accepted Animals:
Here are the animals accepted on board to be carried as pets in checked baggage.
- Dogs and Cats (as checked baggage):
Here are the fees to carry pets onboard.
| Route | Fee |
| Domestic (Trinidad and Tobago) | TTD 3.00/kg |
| All other international routes | USD 150 / CAD 230* |
Here are some of the rules to consider when traveling with pets:
- Maximum weight (including kennel): 32 kg (70 lb)
- Maximum dimensions: 292 cm (115 in) total, with length not exceeding 191 cm (75 in)
- Pets do not count toward baggage allowance.
- CAD fees apply only to flights departing Canada and include taxes.
Documentation & Reservation Requirements:
You must notify the airline at the time of ticket reservation, and no later than 72 hours before travel.
Here is the list of required documents:
- Pet passport/document with updated vaccination record
- Health certificate (valid per destination country’s timeline)
- Export/import/transit permits (as applicable) for the departure or destination countries.
Therefore, you must check specific country regulations at least four weeks before departure.
Animal Container Requirements:
Here are the basic requisites for the container where you’ll keep the pet.
- Rigid and well-ventilated containers only (no cardboard or soft carriers); the plastic containers suit most domestic canine breeds, excepting large or aggressive dogs.
- Leak-proof and clean with absorbent bedding (no straw/peat moss)
- Large enough for the pet to stand, turn, and lie comfortably
- Nose/paw/claw-proof, with secure, escape-proof doors
- Properly labeled with “Live Animal” and “This Way Up” on three sides
- Must have accessible food and water troughs (provided by the owner)
- Wheels must be removed or disabled
Animals as Cargo:
If pets exceed the weight or size limits for baggage, they must be transported as cargo. Caribbean Airlines requires:
- Booking and confirmation 72 hours in advance
- Complete documentation (permits, health records, quarantine compliance)
- Clear handling instructions (feeding, watering)
- Approved containers per IATA guidelines
Therefore, if you have any queries or need further assistance, you can contact your local Caribbean Airlines Cargo office.
Caribbean Airlines Special Assistance for Service Animals:
Caribbean Airlines’ special assistance team welcomes Service Animals, which are specifically trained dogs that aid individuals with physical, psychological, sensory, or intellectual disabilities. As long as they comply with airline policies and applicable laws, these animals are allowed to travel in the cabin with their handlers.
- Travel to/from the U.S.:
Travelers must complete the U.S. Department of Transportation Service Animal Air Transportation Form before travel.
- In-cabin Rules:
- Service animals must remain on the floor at the passenger’s feet and must not block aisles or occupy seats.
- Smaller animals may travel in an approved in-cabin kennel if it fits under the seat and complies with storage guidelines.
- Service animals must remain on the floor at the passenger’s feet and must not block aisles or occupy seats.
- Seating Restrictions:
Exit row seating is restricted. Passengers are encouraged to contact Caribbean Airlines Reservations at least 48 hours before departure to arrange appropriate seating.
- International Travel:
Additional vaccination and documentation may be required depending on the destination. Travelers should consult the consulate or embassy at least four weeks before travel to comply with country-specific entry regulations.
Caribbean Airlines Special Assistance for Emotional Support Animals (ESAs):
As of 1st August 2021, Caribbean Airlines no longer accepts Emotional Support Animals on international flights. The rule has been applicable to tickets which have been issued on the 13th of July 2021, and even after that. However, on domestic flights between Trinidad and Tobago, dogs as emotional support animals are still permitted.
- Advance Notice:
Travelers must notify Caribbean Airlines at least 48 hours in advance of their flight.In case advance notification isn’t given, passengers will be required to transport their animals as pets and fees will apply.
- Documentation Requirements:
A letter from a licensed mental health professional must be submitted by email or fax, stating:
- The passenger has a recognized mental health condition (as per DSM-5).
- The animal is essential for the passenger’s treatment or well-being.
- The individual assessing the passenger is mandated to be a licensed professional in mental health, like a psychologist, psychiatrist, etc. Also, the passenger must be under the said individual’s care.
- Details of the professional’s license, including jurisdiction and date.
- Verification Process:
Caribbean Airlines may get in touch with the healthcare provider to verify the documentation. If not validated, the animal must travel as a pet, and applicable pet fees will apply.
- In-Cabin Placement:
After the validation, the emotional support animal is required to sit at the passenger’s feet, without blocking aisles. Small dogs may be approved for in-cabin kennels. Moreover, exit row seating is not permitted for ESA passengers.For more details you may get in touch with the Caribbean Airlines reservation team.
Caribbean Airlines In-Flight Oxygen Service
Travelers who require medical oxygen and cannot use a personal Portable Oxygen Concentrator (POC) may request in-flight oxygen from Caribbean Airlines.
- Medical Clearance:
A doctor’s recommendation is required to assess the feasibility of providing in-flight oxygen.
- Oxygen Cost:
US$50 per bottle (plus taxes). This fee is non-refundable, even if the oxygen is not used.
- Advance Request:
Requests must be made at least 72 hours before departure by contacting Reservations, Sales & Customer Support.
- Personal Oxygen Tanks:
Caribbean Airlines does not allow personal Oxygen tanks on board.
Caribbean Airlines Assistance Rules for Medical Devices & Mobility Aids:
Caribbean Airlines special assistance service allows passengers to travel with a variety of medical and assistive devices. Here’s what you need to know:
Mobility Aids:
- Devices like crutches, walkers, and canes are allowed in the cabin if they fit in designated areas.
- If they don’t fit in the cabin, they will be checked free of charge and transported in the baggage hold.
- Portable Oxygen Concentrators (POC):
- POC must be FAA-approved and come with written medical clearance.
- Notification is required at least 48 hours before departure.
- You must carry fully charged batteries sufficient for 150% of the total travel time, including ground time and potential delays.
- POCs must display a manufacturer’s label indicating FAA compliance.
- Ventilators and Respirators:
- FAA-approved devices are allowed for use in-flight.
- Medical clearance isn’t needed if no extraordinary medical assistance is needed.
- Sufficient battery power for 150% of the journey is mandatory.
- CPAP and BiPAP Machines:
- Only FAA-approved devices are allowed for in-flight use.
- No medical clearance needed unless assistance is expected.
- Must meet battery duration requirements.
- Portable Dialysis Machines:
- Cannot be used during flight.
- May be carried in the cabin if it meets the size limit (114cm / 45inches and max weight 10kg/22lbs).
- Otherwise, it will be transported in the baggage hold at no extra charge.
Therefore, travelers are advised to contact Special Services and Disability Assistance in advance to clarify any concerns regarding the transport or usage of medical devices on board.
Caribbean Airlines Special Assistance: Meal Services
Caribbean Airlines’ special assistance program offers a flavorful in-flight dining experience tailored to meet various dietary and cultural needs, with special assistance available for meal requests in both Economy and Business Class.
- Economy Class Meal Options:
If you fly economy, you can choose from traditional complimentary meals or snacks (on select routes), with additional options available for purchase. As an economy Flex passenger, you can enjoy complimentary pre-order meals, while Lite and Classic fare holders can purchase meals at affordable rates. Moreover, you can pre-order meals online, via the mobile app, through ticket offices, or by contacting the call center up to 36 hours before departure.
Available cuisine includes:
- Fusion Cuisine
- Caribbean Cuisine
- Light ‘n’ Healthy Options
- Business Class Dining Experience:
Business Class passengers enjoy a premium culinary journey with complimentary traditional meals, snacks, and beverages, including Caribbean favorites like Appleton Rum and Red Stripe beer. The menu rotates regularly and features both Caribbean and Western options, all pork- and peanut-free.
Additionally, passengers may select meals up to 24 hours in advance from the Traditional Menu, or 36 hours from the Pre-Order Menu. Orders can be placed online or offline via the call center or ticket offices.
- Special Meals & Dietary Assistance:
Caribbean Airlines offers vegetarian and diabetic-friendly meals on request. While meals are peanut-free, an allergen-free environment cannot be guaranteed. Passengers with severe allergies are advised to:
- Bring their own meals/snacks
- Carry emergency medication in hand baggage
Detailed allergen information is available per menu item to help you choose safely.
- How to Pre-Order?
Online: During booking or via “Manage My Booking”
Offline: Through any Caribbean Airlines ticket office or call center
The Caribbean Airlines team suggests pre-ordering to ensure your preferred meal is available and suitable for your dietary requirements.
Caribbean Airlines Onboard Services for Children and Infants:
At Caribbean Airlines, the safety and comfort of your little ones are a top priority. Here’s a helpful overview of the onboard services and policies for children and infants.
Changing Nappies:
For hygiene and comfort, baby-changing facilities are conveniently located in the toilets of their Boeing 737-8 and 737-800 aircraft. Please note that changing nappies in the cabin area is not permitted.
Seating Options:
Infants who are not occupying a seat typically pay a reduced infant fare, including applicable taxes and surcharges. However, if you prefer your infant to have their own seat, a full child fare must be paid. This option is especially useful when using an approved car seat for additional safety and comfort.
Seat Belts and Safety:
During the flight, unless a separate seat is purchased for the infant, the adult must hold the child using an infant loop belt provided by the crew. For enhanced safety, FAA/CAA-approved car seats are allowed but cannot be used during take-off, landing, or turbulence.
Infant and Child Car Seats:
Parents who book a separate seat for their infant (aged 6 months to 2 years and weighing under 18kg/39.7lbs) may use a car seat that complies with international safety standards. These car seats must:
- Be forward-facing and secured with a single lap strap.
- Have a well-defined shell and secure structure.
- Feature a 5-point harness with straps at least 1 inch (22mm) wide.
- Include a release mechanism that cannot be easily opened by the child.
Seats that comply with FAA or CAA standards (e.g., labeled with FMVSS No. 213 or United Nations certifications) are acceptable. However, car seats may not be placed in bulkhead rows, emergency exit rows, or seats that block access to aisles or exits. A responsible adult must be seated directly next to the child using the car seat, and only one car seat is permitted per row.
Bassinets (Sky Cots):
Currently, Caribbean Airlines does not offer detachable bassinets or infant cots onboard. The only approved ways to travel with an infant are:
- Holding the infant with the provided infant loop belt.
- Using a forward-facing, FAA/CAA-approved car seat in a reserved seat.
From infant belts to car seat guidelines, Caribbean Airlines is committed to providing a safe and welcoming experience for families traveling with children. Please review these policies before your trip, and don’t hesitate to reach out to our customer service team for more information.
Also Read: Caribbean Airlines Wheelchair Assistance
Special Assistance Services At A Glance Provided By Caribbean Airlines
Here are certain aspects where Caribbean Airlines provide disability service, though they aren’t just limited to these.
- Visual impairment
- Hearing impairment
- Cognitive issues
- Oxygen support
- Traveling with emotional support and service animals
- Meet and assist
- Those requiring wheelchair assistance
You can request for special services when booking on their Caribbean Airlines official website. Click on the book tab, Select the option “Request special needs”. Go to the “Special assistance” option. After that confirm selection, and proceed to purchase your ticket.
Conclusion:
Caribbean Airlines is committed to ensuring that everyone can travel in comfort. Their special assistance program offers customized support for a variety of needs and is made with accessibility and inclusivity in mind. Caribbean Airlines provides the individualized care and clear instructions required for a smooth and relaxed travel experience, whether passengers are expecting, have service animals, are traveling with medical equipment, or have small children.
FAQs:
Expectant mothers can travel without medical clearance for up to 32 weeks. Between 32–35 weeks, a medical certificate is required. Travel after 35 weeks is not permitted.
Yes, dogs and cats are accepted as checked baggage or cargo. Service dogs are allowed in the cabin free of charge. Advance notice and documentation are required.
Yes, in-flight oxygen is available for US$50 per bottle. Requests must be made at least 72 hours before departure with medical documentation.
ESAs are not allowed on international flights, but are permitted on domestic flights (Trinidad and Tobago) with advance notice and proper documentation.
Yes. Devices like POCs, CPAPs, ventilators, and mobility aids are allowed if they meet FAA standards and battery requirements. Notify the airline in advance.
Vegetarian and diabetic meals are available upon request. Meals are peanut-free, but allergen-free environments can’t be guaranteed. Pre-ordering is encouraged.
Caribbean Airlines offers infant fares, infant loop belts, and allows approved car seats. However, bassinets are not available. Changing tables are located in restrooms.
Certain individuals aren’t allowed in the exit rows, which include those with reduced mobility, individuals below 16, unaccompanied minors, those carrying small kids on their lap, have trouble comprehending, and reading instructions, have hearing or visual impairment, etc.
Yes, Caribbean Airlines offers discounts to those who require to travel because of a family member’s death. Those eligible for the discounts include spouse, siblings, kids, parents, grandparents, grandkids, etc. Proof of relationship is needed to be produced, alongside the funeral home’s details. In Economy class, the discount applies to Flex Fares, and in Business Class, the discount is eligible for Biz Flex fares.
