Brussels Airlines Wheelchair Assistance

A seamless journey is essentially the outcome of thorough planning and dependable backup. For passengers requiring the use of a mobility aid, this is absolutely necessary. Brussels Airlines Wheelchair Assistance is exactly the solution. It is not simply a help, it is being respectful to every traveler, providing them the possibility to be independent, and offering them the necessary comfort. The airline ensures that assistance is well-coordinated from the time of departure to arrival so that the whole trip is made easier. Do you want to embark on a trip with certainty? Let’s explore how to benefit from this service, which is crucial for enjoying a worry-free trip.

Key Facts of Brussels Airlines Wheelchair Assistance

Here are some things you should keep in mind regarding Brussels’ wheelchair assistance. 

Bringing Your Mobility Devices

Brussels Airlines permits its passengers to carry up to two mobility devices at no extra charge along with their standard baggage allowance. Such aids may consist of:

• Up to 2 wheelchairs or rollators
• 2 pairs of crutches, prosthetic devices or braces 
• 2 walking canes
• A mix of the above (e.g., a wheelchair and a walking cane)

You can bring crutches, canes, and prosthetics onboard with you, and they are not required to go in the hold. If you are using a prosthetic device in your travel, please notify the airline ahead of time.

Requesting Assistance at the Airport

If you have difficulty walking for extended periods, a special assistance request is the best solution to your problem. Brussels Airlines will make your travel experience easy and comfortable by providing a wheelchair or a cart to escort you through check-in, to your gate, during connections, and upon arrival.

• Wheelchairs, rollators, and other mobility aids are usually placed in the aircraft hold, at no extra cost.However, informing the airlines beforehand and telling them about the dimensions is of immense importance. This way, they are able to plan how much space is needed in the hold area. 
• Passengers are allowed to use their mobility aid up to the time of boarding, a point at which the staff will properly store it in a separate location.

Upon arrival, your mobility device will be returned to you at the gate when you arrive or the baggage claim area. If your wheelchair is returned at the baggage claim, an assistant will be with you.

Brussels Airlines’ Cabin Crew Assistance

During your flight, the cabin crew can:

• Support you with boarding and disembarking
• Help with opening meals or packages

However, for safety reasons, they cannot:

• Carry or lift passengers
• Assist in the toilet
• Help with medication
• Feed passengers

Please note: The restroom on a plane is usually of a small size and thus, it might be a little hard for passengers who have some kind of mobility limitation to use it.

Brussels Airlines Rules for Carrying Wheelchairs with Batteries 

Brussels Airlines follows specific guidelines based on your wheelchair’s battery type:

Gel cell or Dry cell or Non-spillable Wet Batteries 

In case of foldable or collapsible wheelchairs, you have to remove the battery and even protect it from short circuits. They will go into the aircraft hold and have to be transported in a solid, rigid packaging. 

For non-foldable or non collapsible wheelchairs, the battery may be kept in the wheelchair provided you have isolated the electrical circuits. You must even attach the battery securely to the wheelchair. 

For Lithium Batteries

For foldable or collapsible wheelchairs, you must remove the battery and even protect it from short circuits. Do not miss out on placing it within a protective pouch. The battery which you have removed shouldn’t have a capacity exceeding 300 Wh. For a wheelchair requiring two batteries, the capacity should be no more than 160 wh for each battery.

In case of a non foldable or non collapsible wheelchair, the battery can be inside the wheelchair only if you have isolated the electrical circuits and the battery is attached to the wheelchair securely. 

As per the rules that is to be implemented from the 1st of October 2025, wheelchairs or mobility aids having non-removable lithium batteries which have been permanently installed, are allowed a capacity of 160 wh and no more than that with two batteries at the most. If the confirmation of your booking request had been made prior to the 1st of October, 2025 or if your trip commenced prior to the 1st of October, you can still transport your mobility device or wheelchair. 

For Spillable or Wet Batteries 

The battery can remain in the wheelchair provided you load, stow or unload your device upright. However, you have to protect the battery terminals from short circuiting. You must even securely attach it to your wheelchair. You must even ensure that you have isolated all the electrical circuits according to the instructions of the manufacturer. You must also secure the wheelchair with straps or tie-downs to ensure that its movement is restricted. 

If you cannot stow, unload or load your wheelchair upright, then you have to remove the battery and ship it as cargo, whereas the wheelchair will be checked. 

Brussels Airlines Wheelchair Assistance Rules for Handling Delays or Damage 

If there has been a delay in returning your mobility device due to any reason as a matter of fact, then you have two choices. You may either prefer picking up your delayed device at the destination airport. Alternatively, you may even have it delivered to your hotel or home. 

The cost of commutation incurred in going to and coming from the airport because of the delay of the device will also be reimbursed by the Brussels authorities. However, submission of adequate documentation is needed to claim the cost. 

In the case of mishandling of your device, Brussels will provide you with a loaner wheelchair till the time your device is being replaced or repaired. If that isn’t possible an alternative device may be acquired by you. There will be a reimbursement of the associated costs in this regard in 30 days from when you have submitted all the documents of your expenses. 

For a lost or damaged mobility device, Brussels may repair or replace the device at their expense. The other option is that you may choose to repair or replace the device through a vendor of your choice. The responsibility lies on Brussels in transporting your device to the vendor of your choice. They will even pay the vendor any costs which incurs in the repair or replacement. 

If you missed your flight because your device couldn’t be transported and the ticket price of your new ticket is quite high. Then, in such cases, the price difference will be refunded by Brussels. However, this will only happen in the case of same-day flights belonging to the same airline, and departing from the same airport.  You must get in touch with Brussels Airlines customer support and submit the documents as mentioned below: 

• Your mobility device’s dimension. 
• The ticket price of the particular flight where the mobility device wasn’t
•  loaded 
• The new flight’s ticket price. 

Mobility Device Dimensions & Aircraft Cargo Doors On Brussels’ Flight 

To ensure your wheelchair fits, please check aircraft cargo door dimensions before travel:

• A319 – 1.24m (H) × 1.82m (W)
• A320 – 1.20m (H) × 1.82m (W)
• A333 – 1.66m (H) × 2.72m (W)

Conclusion

Brussels Airlines Wheelchair Assistance is a service that guarantees that people with limited mobility can travel in a safe and comfortable way without any inconvenience. Traveling with the airline is easy, as it offers the use of mobility aids, assistance at the airport, and cabin care from booking to destination. Planning well and communicating your requirements openly with Brussels Airlines will allow you to travel worry-free, as you will be assured that the airline will provide you with the most comfortable journey possible.

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