Air travel can often feel overwhelming for individuals with cognitive, intellectual, or developmental disabilities, as well as for their families and caregivers. The hustle and bustle of airports, unfamiliar environments, and fast-paced procedures may create unnecessary stress or anxiety. With thoughtful special assistance services, Breeze Airways ensures personalized care every step of the way, from submitting pre-flight requests and receiving help at check-in to guided support during airport navigation and tailored onboard accommodations. Their goal is simple: to empower every traveler to fly with ease, confidence, and peace of mind.
Steps to Add a Special Service Request At Breeze Airways
During the reservation procedure, special assistance can be scheduled by following the on-screen directions. If you have already booked your flight, you can still add a request:
- To conveniently manage and update your travel information at any time, log in to the Breezy Rewards Account that is associated with your reservation.
- Navigate to the “My Trips” page and easily identify the flight for which you want to make changes or add services.
- To view all of the options and extras that are available for your trip, click the small arrow on the right to expand the flight details.
- To view the additional services you would like to add, select “View Flight Options” and then go to “Edit Guest Extras.”
- To easily make the choices you want, scroll through the request alternatives, pay close attention, and adhere to the straightforward on-screen instructions.
- When everything appears to be in order, save your modifications and easily go to the checkout to complete your revised travel plans.
Furthermore, you can easily verify your request anytime by visiting My Trips, selecting the specific reservation, and clicking View Flight Options. This ensures quick access to all necessary details and confirms that your chosen preferences or updates are correctly applied.
How Can Breeze Airways Special Assistance Services Help You at the Airport?
To ensure that their special assistance needs are verified and appropriately set up for a relaxed, safe, and easy travel experience, passengers are invited to check in with a Breeze Team Member at the ticket counter on the day of departure. Support may include:
- From the terminal entrance or drop-off area, staff provide personalized guidance, assistance through security, help with boarding procedures, and smooth support all the way to the aircraft door.
- Friendly airport staff offer clear guidance and practical assistance between connecting flights, ensuring passengers move confidently through terminals and make their onward journeys stress-free and seamless.
- After landing, trained staff assist from the aircraft seat, through terminal pathways, help with baggage claim, and ensure a safe exit to the chosen vehicle pick-up area.
When Does Guests with Special Needs On Breeze Airways Require An Escort?
Breeze Airways requires a family member, close friend, or designated companion to fly with a guest if they need constant monitoring during their trip or are unable to follow safety guidelines on their own.
Although Breeze Team Members are always available to offer direction, advice, and general assistance, they are not allowed to conduct continuous surveillance while the aircraft is in flight or at the airport. This maintains safety procedures for every person on board while guaranteeing the guest’s well-being.
Breeze provides the opportunity to obtain a gate pass for guests who can follow safety instructions but would feel more at ease having a loved one nearby. With this pass, which is given out at the ticket desk, a friend is permitted to accompany the traveler through the airport and stay by their side until it is time to board.
It is essential to remember that airport policy, security requirements, and staffing levels all affect gate pass availability. As such, approval cannot always be guaranteed. The companion must also present a valid government-issued photo ID when requesting the pass.
Also Read: Breeze Airways Wheelchair Assistance
Essential Points to Remember While Availing of Breeze AIrways Special Assistance Services
Here are some aspects to consider:
- Gate Passes for Arrivals:
Gate passes might not be issued if no Breeze Team Member is available at the counter to assist arriving guests.
- Security Conditions:
Whether a gate pass can be issued completely depends on airport security rules, which may vary based on location and situation.
- Breeze App Convenience:
Guests can quickly handle travel updates, manage bookings, and receive instant notifications with the super-easy, user-friendly Breeze mobile app.
- Fare Rules and Fees:
All fare rules still apply for cancellations or changes, but Breeze never adds sneaky extra change or cancellation fees.
Conclusion:
When it comes to inclusive travel, Breeze Airways is a standout choice for passengers with intellectual, developmental, or cognitive disabilities. They understand that flying can be overwhelming, so they have built a system to offer support at every turn. If you need help booking, navigating the airport, or getting settled on the plane, Breeze Airways’ staff is ready to assist. Their compassionate and caring approach ensures each passenger receives the personalized attention they need. Therefore, with Breeze, a thoughtful and supportive travel experience is always part of the trip.
FAQs
You can easily add a special service request while booking your flight or later by logging into your Breezy Rewards account. Simply head to the “My Trips” section, update your reservation, and include the assistance or service you require for a smoother journey.
Yes, just log into your Breezy Rewards account, select the reservation you’ve booked, and click “Edit Guest Extras.” From there, you can conveniently add the required assistance to make your journey smoother and stress-free.
Breeze staff can guide passengers from the entrance, through security, during boarding, between connecting flights, and after landing.
If a passenger needs continuous monitoring or is unable to independently follow safety instructions, Breeze Airways requires them to travel with a family member or companion, ensuring proper care, safety compliance, and support throughout the entire journey.
A gate pass allows a loved one to escort the traveler through security and remain with them until boarding. Gate passes depend on airport rules and staffing availability.
No. Although Breeze staff are well-trained to assist and guide passengers, they cannot provide continuous in-flight supervision. This policy ensures safety standards are maintained, as crew members must remain available to support all travelers and manage overall flight operations.
Breeze does not impose extra charges for special assistance services. However, travelers should note that standard fare conditions, including cancellation policies and change fees, continue to apply to their booking, regardless of requesting or receiving special assistance.
