Unforgettable Travel Experience with Bangkok Airways Wheelchair Assistance

Many travelers often wonder how to request a wheelchair or what steps to take when traveling with their own mobility aid, including electric wheelchairs. The process may seem uncertain at first, but Bangkok Airways offers dedicated services to ensure every passenger feels supported throughout the journey. This write-up provides all the details you need to know about Bangkok Airways’ wheelchair assistance, helping you get ready for your trip with a mobility device. You will get the answer to the most common questions, from requesting assistance to understanding how your device is handled, so take the right steps now to feel confident and have a smooth journey.

Bangkok Wheelchair Assistance Guide:

With wheelchair assistance and other dedicated support services from Bangkok Airways, you can rest easy knowing your journey will be smooth and comfortable. They are committed to making sure your trip is safe and enjoyable, no matter what your needs are.

• Support for Multiple Needs:

Passengers with more than one type of disability can request assistance for multiple needs. Bangkok Airways understands that travel requirements can vary, so you can ask for tailored help to ensure you’re supported throughout your journey.

• Arriving at the Airport:

To make the process hassle-free, plan to arrive at least 2 hours before departure. This gives you plenty of time to check in, go through security, and receive the assistance you need without feeling rushed.

• Assistance with Partner Airlines:

When you are flying with a partner or connecting airlines, you must remember that services can differ. Not all wheelchair assistance options may be available on those carriers. For a smoother trip, it’s best to check the operating airline’s website ahead of time.

Steps to Request Bangkok Airways’ Wheelchair Assistance:

Here is how you may request for Bangkok Airway’ wheelchair assistance: 

When to Request? 

You can easily request wheelchair assistance while booking your flight or by notifying the airline at least 24 hours before departure, ensuring smooth arrangements and comfortable support throughout your journey from check-in to boarding.

How to Request:

• During booking: When booking your flight, remember to select the special assistance or wheelchair option. This way, their team can arrange proper support for your comfort and convenience throughout the journey.

• Contact Bangkok Airways directly: If you have already booked your flight, you can contact the Bangkok Airways Reservation Center.

Phone Support:

• Within Thailand: 1771
• International: +66 (0) 2270 6699
• The call center operates daily from 8:00 a.m. to 8:00 p.m. (BKK local time).

Email: reservation@bangkokair.com 

Live Chat: When you need immediate help with your travel plans, Bangkok Airways’ website live chat is your fastest option. You can bypass long phone calls and get instant support from a customer service representative, ensuring you get the urgent assistance and quick answers you need.

Furthermore, when you make your request, provide as much detail as possible to ensure the right assistance is arranged. This is especially important if you are traveling with your own wheelchair.

What are the options for wheelchair support at the Airport?

If you are travelling with a family member with reduced mobility or a disability, Bangkok Airways’ wheelchair assistance services are here to make your journey smoother. Starting at the check-in desk and continuing all the way to the aircraft door or, if necessary, straight to your cabin seat, you will receive meet-and-assist support as soon as you arrive. Moreover, their staff will make sure you never feel neglected, and they will escort you from the plane to the terminal or a prearranged pick-up location upon arrival.

Bangkok Airways’ wheelchair assistance team doesn’t stop at guiding you. Their trained staff are available to help with baggage and personal items, so you don’t have to struggle with lifting or carrying. 

Moreover, you will also enjoy priority boarding, giving you more time to settle in before the flight. While this service is designed to support passengers with mobility needs, it’s worth noting that it doesn’t extend to accompanying travelers.

What are the Boarding Options on Bangkok Airways Flights?

There are three main ways passengers can get on or off a plane, all of which are based on the airport’s setup and the specific type of aircraft.

Passenger Boarding Bridge: 

The Passenger Boarding Bridge is a covered, movable walkway that runs straight from the airport terminal to the aircraft, protecting passengers from the elements and tarmac movement while allowing them to board in comfort and safety.

Passenger Boarding Lift: 

A specifically made vehicle that lifts passengers, including those with limited mobility, straight to the airplane door, making boarding safe, easy, and accessible without requiring them to walk steps.

Boarding Steps: 

Usually utilized at smaller airports or distant stands, these classic portable steps are placed at the aircraft door and enable passengers to securely board or leave the aircraft from ground level.

The boarding options depend upon the facilities at the airport as well as the kind of aircraft that’ll be used for your flight. 

Bangkok Airways’ On-Board Assistance:

Here is the assistance onboard that you’ll be provided by Bangkok Airways. 

• Personalized Safety Briefing: 

To make sure you understand all the protocols and are at ease during the flight, you will receive a personalized safety demonstration when you board.

• Help with Onboard Familiarization: 

To provide an easy travel experience, their cabin crew will assist you in becoming familiar with the amenities, including call buttons, seat controls, and storage places.

• Assistance with Available Services: 

When necessary, crew members will help you access in-flight amenities like as food, entertainment systems, and staff communication.

• Assistance Restrictions: 

Bangkok Airways’ cabin crew members are not permitted to assist with personal care duties such as feeding, using the restroom, or giving medication for safety concerns.

• Travel Companion Recommendation: 

For passengers who need this kind of assistance, it’s recommended that you travel with a personal assistant for your comfort and security.

Assistance Guidelines for Seating on Bangkok Airways:

Here are some points to consider regarding seat restrictions on Bangkok Airways for passengers with limited mobility. 

• Appropriate Seating: 

Bangkok Airways will make every effort to assign seats that best suit your individual requirements to ensure comfort throughout your journey.

• Safety Restriction: 

Passengers requiring special assistance will not be seated in emergency exit rows, as these areas must remain accessible for quick evacuation.

• Reduced Mobility: 

Travelers with limited mobility are given priority seating that allows easier access to aisles and restrooms.

• Visually Impaired Passengers: 

Special seating is arranged to provide easy assistance during boarding, in-flight, and disembarkation.

• Traveling with Service Dogs: 

Seats are allocated to accommodate passengers with service dogs, ensuring adequate space and comfort for both.

• Intellectual/Developmental Disabilities: 

Additional seating support is provided for passengers requiring supervision or extra care.

• Extra Seat Requirement: 

Passengers unable to sit comfortably with both armrests down may need to purchase an additional seat.

Bangkok Airways Mobility Assistance’s Additional Guidelines:

Bangkok Airways provides free wheelchair services, but passengers need to handle their own personal needs during the flight. You must bring a partner or escort if you will require assistance with meals, using the restroom, or in-flight care. This guarantees that you have the proper assistance during your travel, ensuring a worry-free, safe, and easy journey.

Types of Wheelchair Assistance on Bangkok Airways:

Bangkok Airways offers three different types of wheelchair assistance, each tailored to a passenger’s specific mobility needs.

• WCHR (Wheelchair-Ramp):

This service is perfect for passengers who can handle short walks and a few steps on their own but need a wheelchair for longer distances. Moreover, it ensures that you move comfortably from the terminal to the plane without tiring yourself out.

• WCHS (Wheelchair-Steps):

This is perfect for passengers who can walk inside the aircraft but struggle with stairs. You will get a wheelchair for terminal transfers and extra help climbing steps, so you can board and disembark smoothly without worrying about any tricky steps along the way.

• WCHC (Wheelchair-Cabin Seat):

Bangkok Airways’ wheelchair assistance team designed this service for fully immobile passengers, as this service provides full support. You will have a wheelchair for every stage of your journey, assistance up and down stairs, and help getting to and from your cabin seat comfortably and safely.

Flying with a Wheelchair On Bangkok Airways? Here’s What You Need to Know:

If a passenger needs a wheelchair, they should let Bangkok Airways know at least 48 hours in advance of departure. This enables the airline to plan for the safe handling of your wheelchair. Details like size, kind, measurements, and weight must be included when making a reservation. When you provide this information, you may be certain that your wheelchair will be loaded into the aircraft compartment correctly and given back to you when you get to your destination’s baggage claim area.

Every passenger on Bangkok Airways is permitted one personal wheelchair or mobility equipment at no additional cost. There will be an extra baggage tax if you need to bring more mobility aids. Your free baggage allotment does not include the weight of any extra wheelchairs.

Battery-Powered Wheelchairs and Mobility Aids on Bangkok Airways:

If you are traveling with a battery-powered wheelchair, you must provide the airline with the following details:

• Type of wheelchair or mobility aid
  
• Dimensions (maximum limits vary by aircraft type: ATR72- 50 x 100 x 50 cm; A319/320 – 145 x 160 x 110 cm)
  
• Tare (unladen) weight (maximum 120 kg)
  
• Number and type of batteries installed and spare batteries
  
• Watt-hour or voltage rating of batteries
  
• Instructions to prevent inadvertent operation during the flight

Weight Limitations and Safety Considerations on Bangkok Airways Flight:

If a passenger weighs more than the airline-provided wheelchairs can support, Bangkok Airways may have to deny wheelchair service for safety concerns. It is recommended that travelers bring their own wheelchairs in these circumstances to guarantee a comfortable and secure trip. 

All Bangkok Airways flights, both local and international, are subject to this guideline. It is an excellent plan to let the airline know about your mobility needs ahead of time so that your trip will be as comfortable as possible. The Bangkok Airways Reservation Center can help if you require particular instructions or if you have any questions. Wheelchair or mobility aid users can have a convenient, comfortable trip by adhering to these rules.

Conclusion:

Passengers with disabilities can fly in comfort and ease with Bangkok Airways. From pre-flight planning to in-flight help, their all-inclusive wheelchair assistance ensures a free of stress, safe, and easy travel experience. The airline shows a sincere dedication to accessibility by providing priority boarding, individualized help, and committed, well-trained personnel, allowing you to concentrate on the joy of your journey.

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