Asiana Airlines Wheelchair Assistance

Worried about whether Asiana Airlines will truly meet your wheelchair assistance needs? You are not alone, and the good news is, they’ve got you covered. Asiana Airlines’ wheelchair assistance is fully committed to making your journey smooth, safe, and comfortable, especially for travelers with mobility challenges. Whether it’s your first time requesting assistance or you’ve done it before, this article breaks down exactly what to expect, from booking support to airport navigation and boarding. With their attentive staff and seamless service, there’s no need to stress. You will get step-by-step help, making it easier to relax and look forward to your trip with confidence. Travel should feel exciting, not overwhelming, and Asiana ensures just that.

Overview of Asiana Airlines Wheelchair Assistance:

Asiana Airlines provides wheelchair assistance at no additional charge. If you have difficulty walking due to illness, injury, or age, you can request a wheelchair and be supported by dedicated staff throughout your airport journey. 

This includes help at check-in, during immigration procedures, and right up to boarding the aircraft. On arrival, you are not left on your own; either staff member will assist you to the arrival area inside the terminal.

In some prominent international airports such as Osaka Kansai, Rome, London, Paris, Frankfurt, Barcelona, and Osaka Kansai, wheelchair services are managed by the airport authorities. While Asiana still facilitates the request, the service might vary slightly in terms of process and wait time.

How to Request Asiana’s Wheelchair Assistance?

There are three easy ways to request assistance:

• Through Asiana’s Reservation Center: 

You can request or confirm wheelchair assistance by directly contacting Asiana’s Reservation Center, where representatives provide personalized help and update your booking accordingly.

• Via the website or mobile app: 

You can easily request or verify wheelchair services online by logging into your booking through Asiana’s website or mobile app, under the “Booking Details” section.

• At the airport on the day of travel:

You can ask for wheelchair help at the airport, but availability may be limited, and wait times could be longer compared to pre-requesting assistance.

Guidelines for Using Your Own Wheelchair On Asiana Airlines Flight 

If you are bringing your own wheelchair;

• You may use it till the boarding gate. It will then be checked in at the gate.
  
• If you are traveling with an electric wheelchair, make sure to remove and declare the batteries in advance. Let Asiana know during booking so they can make proper arrangements.

Furthermore, some overseas airports might not allow gate-checking for wheelchairs, so it’s best to double-check in advance.

Asiana’s In-Flight Wheelchair Support for Travelers:

In-flight wheelchairs are provided by the Asiana Airlines wheelchair assistance team to help travelers with restricted mobility navigate the airplane cabin. During the trip, these can help in getting to and from the restrooms or between seats. 

Priority Seating Arranged for Passengers with Disabilities:

Asiana Airlines has five seats aside in the Economy Class (excluding the codeshare flights) for passengers who have walking disabilities or those using wheelchairs.

• You can reserve these special seats starting exactly 48 hours before your flight’s departure time, so be sure to plan accordingly.

• Seats are limited and assigned in the order requests are received, only through the airline’s Reservation Center or regional offices, and not guaranteed, so act fast!
  
• Don’t wait until you reach the airport; these seats aren’t available at the counter. Contact customer service early to secure your booking in advance.

Rules For Using Orthotic Positioning Devices Onboard:

If you are traveling with an Orthotic Positioning Device (used to support your body due to physical disabilities), here’s what you need to know:

• For safety, the child restraint device must include its internal harness or belt to securely hold the child during all phases of the flight.
  
• While using a personal device, the aircraft seatbelt must still fit properly and remain securely fastened around the passenger throughout taxi, takeoff, and landing.
  
• To avoid damage and ensure safety, personal restraint devices should never be attached directly to the aircraft seat or seat components like tray tables or armrests.
  
• It is the responsibility of the passenger or guardian to correctly install the device according to the manufacturer’s instructions and airline guidelines before the flight begins.
  
• Safety regulations prohibit the installation of child restraint devices in seats near emergency exits, including both front and rear exit rows, to ensure unrestricted egress.
  
• Some aircraft types may not accommodate specific devices due to seat dimensions or layout, so compatibility depends on both the airline’s aircraft and the device’s size.

Also Read: Asiana Airlines Special Assistance

Need Assistance with Wheelchair Services or Special Travel Support?

You can reach out to Asiana’s dedicated regional support lines for help with wheelchair arrangements or special travel needs:

South Korea:

• Phone: +82-2-2669-8000 / 1588-8000
  
• Hours: Weekdays: 7 AM – 10 PM | Weekends: 8 AM – 7 PM (International Support)
  

Japan:

• Phone: +81-3-5812-6600 / 0570-082-555
  
• Hours: 9 AM – 6 PM (Local Time)
  

China:

• Phone: +86-10-8451-0101 / 400-650-8000
  
• Hours: 8:30 AM – 5:30 PM (Local Time)
  

United States:

• Phone: +1-800-227-4262
  
• Hours: Weekdays: 7 AM – Midnight | Weekends: 8 AM – Midnight (Local Time)
  

Other Regions:

• Support: Please contact your nearest Asiana Airlines office for assistance.
  
• Hours: Varies by location.

Conclusion

With its comprehensive wheelchair assistance services, Asiana Airlines prioritizes accessibility. The airline makes sure that travelers with special needs or limited mobility feel safe and appreciated by providing everything from priority boarding and airport escorts to in-flight assistance. 

For travelers who need additional care, Asiana reduces the stress of flying by providing regional phone numbers and committed employees who have received assistance protocol training. Moreover, the airline offers a smooth travel experience that is tailored to your comfort level. Travelers may rely on prompt, professional, and attentive assistance at every stage of the trip if they give advance warning.

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