Air Senegal Wheelchair Assistance

Air Senegal, the national carrier of Senegal, is determined to provide passengers with a safe, comfortable, and inclusive travel experience. The airline’s growing network of destinations, within Africa and around the world, ensures that passengers with mobility limitations or disabilities receive the assistance they need at every stage of their journey. 

This is done through the Air Senegal wheelchair assistance programs, where customers are offered assistance from check-in and security screening to boarding and arrival. Whether you need mobility support, guidance through the airport, or onboard assistance, Air Senegal is committed to making travel accessible for everyone.

Air Senegal Special Assistance: Reduced Mobility Guidelines

Air Senegal aims to deliver comfortable and secure trip services to its passengers with reduced mobility. They strive that each step, from check-in to disembarkation, will be attended to an individual’s needs.

Understanding Reduced Mobility

Passengers with reduced mobility (PRMs) are individuals with medical or neurodevelopmental conditions who need assistance on a personal basis from the outset to the completion of their travel journey, such as:

• (Dis)Embarkation from the aircraft.
• During the flight.
• During ground handling processes.
• In the event of an emergency evacuation.

Traveling Alone with Reduced Mobility On An Air Senegal Flight 

Passengers who have disabilities and are flying with Air Senegal can travel unaccompanied on the flights, provided they can support themselves while on board and can assist in their evacuation if an emergency arises.

“Self-supporting” means the passenger can:

• Eat unassisted.
• Administer their medication unassisted.
• If necessary, visit the lavatory unassisted. However, crew assistance for lavatory use is limited, only helping by bringing the wheelchair to the passenger and pushing it to and from the lavatory door. The passenger should be able to get into and out of the onboard wheelchair unassisted, using their upper body strength.

For those travelers with disabilities who are not self-supporting, there must be a companion who can assist onboard and accompany them on the trip.

Traveling as a Group with Reduced Mobility On An Air Senegal Flight 

For people who have mobility issues and are traveling in groups of 5 or more, there are special services available to ensure adequate support:

• Group Handling: The normal group handling process will be maintained for these groups, though pre-arrangements will be made for extra ground equipment and staff support as needed.
• Attendants: Able-bodied attendants provided by the group must accompany passengers with reduced mobility.
• Age of Attendants: In general, persons under 18 years of age will not be accepted as attendants.
• Number of Attendants: The number of persons required to be present is determined based on the ability of passengers with reduced mobility to reach the aircraft exit doors, without assistance from others, during an emergency.
• Emergency Briefing for Escorts: The escort crew members will be given a detailed briefing and sufficient instructions about the necessary steps to be taken when an in-flight emergency arises. 

Traveling With A Wheelchair On Air Senegal – Can You Get One?

Yes, you can use a wheelchair on an Air Senegal flight, but you have to notify the authorities in advance, even though you don’t require any further assistance. Air Senegal has some restrictions regarding dangerous goods. So, you must make sure that the mobility aids you are carrying ensure the dangerous goods’ restrictions. 

If you need a wheelchair and are not carrying your own, inform the authorities in advance to avoid any inconvenience on the day of travel. 

Read Also: Air Serbia Wheelchair Assistance

Are Stretchers Allowed On Air Senegal Flights?

Yes, passengers can use a stretcher if the need arises. However, they have to be assisted by a paramedic. Moreover, the paramedic’s services have to be paid for either by the insurance company or by the individual personally. 

Conclusion

Air Senegal makes air travel inclusive and pleasant for all the people who wish to use their services. With Air Senegal Wheelchair Assistance, passengers get special assistance from ground handling to in-flight care, ensuring a seamless and dignified journey for every passenger. Know about the rules and regulations regarding Air Senegal’s special and wheelchair assistance services beforehand to ensure a seamless and hassle-free travel. 

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