Traveling often requires plenty of planning, but arranging support should never feel like an extra burden. Air Moldova is well aware of this and offers considerate, customized assistance services to ensure a secure and pleasant travel experience. Their committed staff is there to assist with mobility support, check-in processes, security clearance, and boarding assistance. Additionally, passengers can get the direction and attention they require to travel comfortably and have peace of mind on board. From providing wheelchair assistance and aid for sensory impairments to accommodating passengers traveling with service animals, this article details Air Moldova’s special assistance services designed to support your travel experience. So, let’s dive in and learn about specific requirements that help you prepare for a worry-free flight.
Air Moldova’s Assistance for Passengers with Impaired Sensory Perception
Passengers who have limited sensory perception, including those who are blind or deaf, can travel with ease and comfort due to Air Moldova’s special assistance program. It is best to let the airline know what you require when you book so that everything can be set up without any problems. Passengers who only have one sensory impairment are exempt from presenting a medical certificate.
However, for safety considerations, a person with multiple disabilities, such as being both blind and deaf, will need to go with an escort. For passengers with restricted mobility or sensory issues, the airline also provides seat selection options; however, some safety-related rows, such as those close to emergency exits, might not be offered. This guarantees comfort and safety during the trip.
Guide dogs are more than welcome to travel with you at no extra cost. Just remember to let the airline know at least 72 hours before your flight so everything’s arranged smoothly for your journey. However, certain conditions apply:
- A certificate confirming the dog’s status must be provided.
- The dog must remain muzzled, on a lead, and cannot occupy a seat or move freely inside the cabin.
- Weight and size restrictions may apply for safety purposes.
Air Moldova Special Assistance Services for Children and Infants
Air Moldova’s special assistance makes family trips lighter on the wallet by offering special discounted fares for young travelers. It’s a great way to make flying with kids more affordable, helping families enjoy hassle-free journeys together without overspending.
- Kids between 2 and 11 years enjoy a 25–33% discount on adult fares, making family trips more affordable and travel with little ones easier on your budget.
- Babies under 2 years get a huge 90% discount if they’re traveling without their own seat, letting parents save big while keeping their infants comfortable on board.
- If you are traveling with more than one infant under 2 years old, here’s the deal: your first little one can fly without a seat at a 90% discount. For any additional infants, a separate seat is needed, but don’t worry, they still get a reduced fare of 25–30% off the adult ticket.
Air Moldova’s Special Assistance for Expectant Mothers
Expectant mothers are welcome on board Air Moldova, which guarantees a comfortable and safe travel experience. However, medical documentation can be necessary, depending on the stage of pregnancy. For a hassle-free vacation, it is usually important to check ahead of time and bring the required documentation.
- Flying Between 28 and 32 Weeks of Pregnancy:
If you are between 28 and 32 weeks pregnant, you will need a medical certificate to fly. This certificate should confirm that you’re fit to travel, be signed and stamped by your doctor, and issued within 72 hours before departure for added safety and reassurance.
- Flying Between 32 and 35 Weeks of Pregnancy:
If you are between 32 and 35 weeks pregnant, you can still travel, but only if your pregnancy is smooth and you carry a valid medical certificate. For moms expecting twins or more, flying is allowed only up to the 32nd week under the same conditions. These guidelines ensure both your comfort and safety, so it’s always best to check with your doctor before making travel plans.
- Flying After 35 Weeks of Pregnancy:
For the safety of both mother and baby, Air Moldova cannot accept passengers who are over 35 weeks pregnant or experiencing complicated pregnancies. This policy is in place to reduce health risks and ensure safe, stress-free travel for everyone on board.
Air Moldova Special Assistance when Traveling with Pets
The Air Moldova special assistance team makes the process clear with specific guidelines for pet travel and assistance animals. Whether you’re planning a short trip or heading abroad, here’s everything you need to know about traveling with pets or guide animals on Air Moldova.
What are the Pet Transportation Basics?
Air Moldova allows dogs and cats onboard, and only with prior approval from the airline. Pets must travel in the cabin in special cages; big animals are not accepted. Unfortunately, flights to or from Great Britain, Portugal, or Ireland do not allow pets at all.
When booking, passengers must declare their intention to travel with a pet. A fee of €60 per segment applies, and the combined weight of the pet and its cage must not exceed 8 kg, with maximum dimensions of 115 cm (25 x 40 x 50 cm).
Important Aspects to Consider for Passengers
If you are traveling with a pet, you will need to sign a declaration taking full responsibility for the animal’s safety and well-being. Air Moldova does not take liability for injury, loss, or even refusal of entry at your destination. Therefore, it’s the passenger’s duty to check local rules and prepare all necessary documents.
Required Documents for Pets
Before boarding, you must have:
- Pet passport
- Health certificate
- Vaccination certificate
- Export or import or transit permits
- Microchip or visible tattoo for identification is a mandate for the animal to have
Traveling with Pets to EU Countries
If you are heading to the EU, things get a little more detailed. You will need to follow EU Regulation EC 998/2003 and EU Regulation 577/2013, which require:
- Microchip Identification– must comply with ISO standards.
- Valid Health Certificate– issued by an official vet, valid for 10 days from issue.
- Rabies Vaccination & Blood Test– vaccine between 30 days and 1 year before travel, plus a test showing rabies antibody levels above 0.5 IU/ml.
Moreover, please note that pets under 7 months old that haven’t had vaccinations and rabies tests are not accepted. Some EU countries also restrict “dangerous” breeds, so it’s always best to check local rules before traveling.
Special Rules for Switzerland
Swiss rules mirror EU ones, but you will also need an import permit from the Swiss Federal Veterinary Office (FSVO), applied for at least 3 weeks before travel. Importing dogs with cropped tails or ears is generally prohibited.
Special Rules for Israel
If you are flying to Tel Aviv, things are stricter. You will need an “Authorization to fly with a pet” from Israel’s Ministry of Agriculture at least 2 days before travel. Pets must have been in your possession for at least 90 days before the trip. Additional requirements include:
- The animal must be over 4 months old
- Rabies vaccination and antibody test
- Valid veterinary health certificate issued within 10 days before departure
- Microchip complying with ISO standards
If requirements aren’t met, pets may be quarantined or returned at the owner’s expense.
Conditions for Pet Travel
To make sure your pet is accepted, the animal must:
- Be clean, harmless, and not pregnant
- Not act or behave in a way that it annoys other passengers
- Be booked at least 24 hours before departure with code PETC, along with its size, and weight
- Travel only in a secure, well-ventilated cage (no cardboard boxes allowed); the weight of the pet and the cage combinedly mustn’t exceed 8 kgs; the total dimension of the cage shouldn’t be more than 115 cm, and the cage has to be arranged by the passenger; it should also be well-ventilated and constructed using a leak-proof and strong material.
Moreover, the cage must allow the pet to stand, turn, and lie down naturally, but it can’t be placed on a seat.
Guide Dogs and Service Animals
Air Moldova also supports passengers with reduced mobility traveling with guide dogs. These animals are accepted free of charge, but with some conditions:
- They must have a certificate proving guide-dog status
- They cannot occupy a seat or roam freely in the cabin
- They must be muzzled and leashed
- No cage is required
Their acceptance may depend on the aircraft type, so passengers should inform the airline at the time of booking.
Also Read: Air Moldova Wheelchair Assistance
Need to Contact the Customer Service?
If you are traveling with pets, it’s a good idea to contact Chisinau Airport’s veterinary service before flying: +373 22 52-54-89. They can guide you through the latest requirements.
Conclusion
Air Moldova is dedicated to providing its customers with a secure and pleasurable travel experience. Offering everything from wheelchair and sensory help to family-friendly discounts and specific pet travel policies, the airline’s special assistance program is meant to accommodate a wide range of demands. Just plan, let the airline know in advance, and have the required paperwork on hand to guarantee a hassle-free journey. This makes it possible for the committed employees of Air Moldova to give you the expert and considerate treatment you require. With these services, you can focus on enjoying your flight, not the logistics.
FAQs
Yes, wheelchair assistance is available, but it must be requested in advance to ensure proper arrangements and equipment are ready.
Yes, passengers with a single sensory impairment may travel alone. However, those who are both blind and deaf must be accompanied by an escort.
Yes, certified guide dogs are allowed free of charge. They must be muzzled, leashed, and remain on the floor without occupying a seat.
Children aged 2-11 years receive a 25-33% discount, while infants under 2 years without a separate seat get a 90% discount.
Yes, but conditions apply. Between 28 and 35 weeks, a medical certificate is required. After 35 weeks or in complicated pregnancies, travel is not permitted.
Only cats and dogs are allowed, with prior approval. Pets must travel in a secure cage in the cabin, weighing no more than 8 kg (including the carrier).
Yes, the EU and Israel have stricter regulations, including microchips, rabies vaccination, blood tests, and additional permits. Travelers must check requirements in advance.
Additional seats may be requested by Air Moldova passengers for increased comfort. To avail of this service you need confirmation from Air Moldova. The issuance of a separate ticket is needed and 100% of the fare alongside all carrier charges needs to be paid by the passenger. Passengers availing of extra seats (EXST) aren’t permitted to be seated in emergency exit rows. Such passengers can’t do web check-in either.
