Air Europa Wheelchair Assistance

The leading Spanish airline Air Europa prioritizes the passenger’s comfort, and accessibility, including individuals with mobility issues, requiring a wheelchair. Considering a range of mobility requirements, the airline offers a free wheelchair service to guarantee an enjoyable and easy journey. Air Europa wheelchair assistance offers several services, including comfortable seating in various cabins, a committed customer support team, and a variety of in-flight meals. This service can be ordered at the time of booking or well in advance of the journey. By providing specialized mobility assistance, Air Europa shows its dedication to ensuring that every traveler on its international routes has a pleasant experience.

Steps to Request Air Europa’s Wheelchair Assistance Service:

To access Air Europa’s wheelchair assistance service, you must make a request at least 48 hours before the scheduled flight departure. Their assistance can be arranged in two ways:

• Online: Request assistance by visiting Air Europa’s official website.
  
• By Phone: Contact Air Europa’s Customer Service, clearly specifying the details of your needs, including the nature of your reduced mobility, number of companions, and any specific requirements.
  

Therefore, it is highly recommended that you must arrive at the airport at least 2 hours before departure to allow ample time for coordination with the assistance teams.

Types of Wheelchair Assistance Available On Air Europa:

Air Europa offers different levels of support, allowing passengers to choose the assistance best suited to their mobility level:

• Wheelchair for Long Distances:

Ideal for passengers who need help navigating long airport corridors. Assistance is provided from check-in to the aircraft door (and vice versa), eliminating the need to climb or descend stairs.

• Wheelchair to the Aircraft Door:

This service includes help through long distances and assistance while boarding via stairs. Once inside the aircraft, passengers reach their seats independently.

• Complete Wheelchair Service:

Designed for passengers who require full assistance, this service covers the entire journey-from check-in to settling into the aircraft seat.

Therefore, if your itinerary includes flights operated by multiple airlines, be sure to contact each airline separately to arrange assistance for every leg of your journey.

• Traveling with Personal Mobility Devices On An Air Europa Flight:

You are allowed to carry two mobility devices free of charge, in addition to your standard baggage allowance. These may include:

• Manual or electric wheelchairs
  
• Walkers or walking sticks
  
• Crutches or other orthopedic aids
  

To streamline the handling process, Air Europa requests that passengers bring a completed assistance form when traveling with their own mobility equipment.

• Safety Regulations and Guidelines:

Air Europa sets particular weight and size restrictions according to the aircraft model in order to reduce the possibility of damage and guarantee safe handling:

Aircraft Model	Height	Width	Length	Weight
B787-8	90 cm / 35.1″	90 cm / 35.1″	125 cm / 48.8″	150 kg / 330 lb
B787-9	84 cm / 32.8″	100 cm / 39″	125 cm / 48.8″	150 kg / 330 lb
B737	Not specified	Not specified	Not specified	Not specified

Priority is given to mobility aids above other luggage. Devices that do not fit the cabin size requirements will be safely kept in the aircraft hold. During boarding, Air Europa lets you keep your device until the aircraft door, when it will be given to an airline coordinator. It will be given back to you at the aircraft exit when it lands.

What are the Battery Guidelines for Carrying Wheelchairs On Air Europa Flights?

To guarantee safety and adherence to rules, travelers must notify Air Europa’s Customer Service Department in advance about the kind of battery that is installed in their mobility equipment. Different battery types have different handling procedures:

1.  Non-Spillable Wet, Nickel-Metal Hydride, or Dry Batteries:

Here is what you need to note:

• The wheelchair must travel upright with the battery attached.
  
• Terminals must be insulated to avoid short circuits.
  
• If not transported vertically, the battery must be removed and safely packed.
  
• One replacement battery is allowed.
  

2.  Spillable Wet Batteries:

Let’s check out the rules for carrying spillable wet batteries. 

• Must be securely attached and upright.
  
• Terminals must be protected.
  
• If upright transport is not possible, the battery must be removed and placed in a rigid, leak-proof container.
  

3. Lithium-Ion Batteries:

In the case of lithium-ion batteries, here are the rules for non-folding, and folding devices.

• Non-Folding Devices: You must keep the battery installed in the device. There is no Wh (watt-hour) limit for installed batteries.
  
• Folding Devices:

If the mobility device or wheelchair you are carrying is designed in a way that batteries must be removed, please follow the necessary guidelines given below:

• Batteries must be removed following the manufacturer’s guidelines.
  
• You should cover exposed terminals using an insulation tape.
  
• Batteries must be carried in hand luggage inside protective bags.
  
• Power limits: 300 Wh for one battery, or 160 Wh each if two are used.
  
• Passengers may carry one spare battery up to 300 Wh or two up to 160 Wh each.

Details of In-flight Assistance On An Ai Europa Flight:

Air Europa’s cabin crew are trained to assist passengers with reduced mobility during the flight. They can:

• Help you use the aircraft’s onboard wheelchair.
  
• Assist with handling hand luggage.
  
• Identify food items and open packages.
  

However, they cannot:

• Assist with eating or personal hygiene.
  
• Help with bathroom use or medical needs like administering injections.
  

Additionally, passengers needing personal care or medical assistance are required to travel with a trained caregiver or companion.

Also Read: Air Europa Special Assistance

How to Report Damage to Mobility Devices?

In the unfortunate event that your wheelchair or mobility device is damaged during transit, it is crucial to report it immediately to an Air Europa staff member at the airport. Prompt reporting ensures the issue is documented and resolved efficiently.

Conclusion:

At Air Europa, they believe everyone deserves to travel with ease and dignity. Their comprehensive wheelchair assistance service is therefore intended to help reduce your travel worries. Their committed and trained staff is available to help you, whether you need some assistance getting around the busy airport or full, individualized support from check-in to your seat. They advise making reservations in advance, specifying your exact requirements, and showing up on time to guarantee the greatest experience. You are able to relax and appreciate your travel with Air Europa since they are dedicated to making your journey as easy and comfortable as they can.

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