Air Europa Special Assistance

Air Europa the three-star airline as per Skytrax rating, stands out because of a lot of things which include its good customer service, its cleanliness, provision of in-flight amenities, and more. That’s not it. The airline has been exceptional when it comes to offering services to travelers with reduced mobility? Do you require a wheelchair while moving across the airport? Are you traveling with a certain medical condition? Do you require extra seats to travel in comfort? Are you traveling during pregnancy? Air Europa’s special assistance services have solutions to each one of your problems. Read on to know more. 

Air Europa Special Assistance Services:

Let us look into the special assistance services provided on Air Europa flight:

Traveling with a Safety Assistant On Air Europa Flights:

Travelers flying solo must be self-sufficient in emergencies. They should be able to do some of the basic tasks required if the need arises, like unfastening the seatbelt, reaching to the exit, and using an oxygen mask unassisted. If assistance is needed for these actions, an accompanying attendant is required for their safety. 

For domestic flights, the companions should be no less than 12 years of age, and in case of international flight the minimum age requirement is 15 years.

The assistant must be capable of understanding and acting on safety instructions and able to provide physical assistance in emergencies.

Air Europa’s Special Assistance for Individuals with Cognitive Disabilities:

Air Europa’s special assistance team does their utmost to extend a helping hand to individuals with cognitive disabilities or any developmental delay. 

• Accompanying them to the aircraft door at departure.
  
• Helping them reach the airport exit upon arrival.
  
• Guiding them if they have connecting flights

This service is free of charge, However, if the passenger is under 12 years old on a domestic flight, under 15 years old on an international flight, or a passenger cannot comprehend instructions from airline staff, then they must travel with a capable companion. Furthermore, service inquiries and bookings can be made through the Call Centre.

Air Europa’s Special Assistance for Sensory Disabilities:

For travelers with hearing, speech, or visual impairments, Air Europa special assistance’s staff are trained in effective communication strategies, though not necessarily sign language, to provide:

• Help during boarding and disembarkation.
  
• Assistance in moving around the airport or in finding the connecting gates. 

Additionally, support can be requested in advance or on the spot at the airport by speaking with Air Europa’s Customer Service or ground staff.

Additional Space and Comfort for Passengers On Air Europa Flights

To make your journey more relaxing, Air Europa special assistance offers several comfort-enhancing options:

• XL Seats:

Enjoy additional legroom with XL seats, designed to minimize fatigue and enhance comfort, especially on long flights or for taller passengers.

• Extra Seats:

For greater comfort and privacy, passengers can purchase one or two extra seats, providing more personal space during the journey.

Flying with a Plaster Cast On Air Europa Flights

If you are wearing arm or leg casts you can travel without a medical certificate. However, Air Europa special assistance program has specific requirements depending on the flight duration and timing of the cast application:

• For Flights Under 2 Hours:

• If the cast was applied less than 48 hours before the flight:
  
  • The cast must be split longitudinally to allow for cabin pressure changes.
    
  • No medical certificate is needed.
    
  • Passengers must sign a disclaimer at check-in (not applicable for USA-bound flights).
    
• If the cast is older than 48 hours:
  
  • No cast modification, medical certificate, or disclaimer is required.
    
• Full-Leg Casts or Casts Reaching the Waist:

• You must purchase the necessary number of seats to keep the leg elevated during the flight.

Comfort Devices on Air Europa Flights:

For the safety of all passengers, it is essential to remain seated in an upright position during taxiing, take-off, mid-flight turbulence, and landing. If you are unable to maintain this position then, you must use an approved safety harness. To inquire about eligibility and use of these devices, you can contact: ssr.ux@air-europa.com 

• Approved Support Devices:

Air Europa special assistance permits several comfort-enhancing devices, provided they meet seat installation standards and do not exceed 40 cm in width (the standard seat width between armrests). Moreover, each device must be properly secured and passengers are typically required to sign a release form prior to use.

• Pillow: Ideal for passengers with chronic pain (e.g., coccyx, pelvic, spinal). Special orthopedic or wheelchair cushions may be used if they allow proper seatbelt fastening.
  
• Crelling Harness: It is a supportive harness for children and adults with specific needs. It must be used in conjunction with the aircraft’s seatbelt and does not interfere with tray table movement. Features a 5-point harness system.
  
• Corset Seat: It is a flexible, vacuum-based support system that molds to the user’s body, helping to stabilize posture. It includes side slots for seatbelt access and requires pre-boarding installation time. 

• Travel Seat: Suitable for children aged 3-11 with limited torso strength. It resembles a car seat, includes a 5-point harness, head support, and footrest, and must be paired with the standard seatbelt. The seat must be secured before boarding.The two side slots help the seat belt to pass, that’s to be completed prior to the passenger is seated.
  

In addition, devices exceeding 40 cm in width will likely not fit securely in the seat, even if the armrests are lifted. Ill-fitting devices are not permitted for safety reasons. For passengers needing a stretcher or support beyond these auxiliary devices, Air Europa will apply its stretcher-specific policies and procedures.

Child Restraint Devices and Systems (CRDs) On Air Europa Flights

Air Europa special assistance team permits certain child restraint systems onboard, provided they meet safety standards and fit within the dimensions of the aircraft seat. Moreover, advance approval from the airline is required, and a separate seat must be reserved for the child using the device.

• General Use Guidelines:

• CRDs are suitable for children aged 6 months to 3 years.
  
• Babies under 6 months must travel on an adult’s lap using a seatbelt extender.
  
• CRDs must not show signs of damage.
  
• Devices that do not fit or cannot be secured will be stowed in the overhead compartment or aircraft hold.
  
• Approved Standards for CRDs:

The following organizations and regulations certify CRDs approved for use on Air Europa flights:

• JAA (Joint Aviation Authorities)
  
• FAA (Federal Aviation Administration)
  
• Transport Canada
  
• UN/ECE R44
  
• CMVSS 213/213.1 (Canada)
  
• FMVSS No. 213 (U.S. Motor Vehicle Standard)
  
• TÜV Rheinland Qualification Procedure
  
  
• CARES Harness:

The CARES (Child Aviation Restraint System) is also accepted. This FAA-approved H-harness is lightweight, portable, and easily attaches to the seat. Suitable for children:

• Weighing 10–20 kg (22–44 lbs)
  
• 100 cm (40 in) or shorter in height
  
• Able to sit upright unassisted

What are the Limitations and Conditions?

Cabin crew can prohibit the use of the CRD if it is excessively wide (more than 40 cm) or does not fasten properly; in such circumstances, the infant will ride on the lap of the accompanying adult using a seatbelt extender; if the CRD cannot be used for safety reasons, there will be no refund for the child seat that is not used.

Air Europa’s Unique Initiatives For Those with the Fear Of Flying

Does the idea of boarding a plane give you goosebumps? Around 25% people have this fear of flying giving them anxiety attacks at times. Air Europa has been offering courses to those with the fear of flying and the endeavor has achieved a 98% success rate. 

Alfonso de Bertodano, who has been a pilot with an experience of over 28 years mainly runs this course helping people to overcome their fears. The course helps travelers to get an insight into the basic aspects of aviation, and also assists in overcoming their phobias. You’ll be taught techniques to keep a check on your anxiety, and will be supervised by psychologists alongside the pilot himself. This two-day course costs €1,098.

Read Also:  Air Europa Wheelchair Assistance

How to Request Special Assistance with Air Europa?

If you need help, you can get in touch with the Air Europa Customer Service Center or use the airline’s official social media accounts. The airline provides individualized assistance based on each customer’s needs. To ensure a smooth and hassle-free journey, Air Europa’s team strongly recommends communicating with them as early as possible so they can make all necessary preparations.

Conclusion:

All travelers can travel in comfort, respect and safety because of Air Europa’s dedication to diversity, regardless of their physical, sensory, or cognitive abilities. From medical and mobility requirements to specialized support for passengers with developmental or sensory issues, their well-organized special assistance services cover it all. Air Europa breaks down barriers to make flying easy and enjoyable for everyone by providing comfort-enhancing options, qualified personnel, and safety-approved equipment. The airline underlines its aim to provide accessible, dependable, and compassionate air travel for everyone by implementing clear procedures and considerate accommodations.

FAQs: