Air Europa Medical Assistance Services

Planning a flight may present a special set of difficulties for travelers with certain medical needs. Recognizing these issues, Air Europa has meticulously developed a strong medical service structure to provide a safe and easy journey. This guide provides all the information you require before your flight regarding Air Europa’s medical assistance. This write-up explores the challenges of bringing necessary medical equipment on a flight, the rules governing the transportation of medications, and how to use breathing equipment while in flight. 

Therefore, Air Europa makes sure you are prepared to handle your medical needs efficiently by giving you a thorough rundown of our policies and describing the required measures to take in advance, giving you time to concentrate on your next destination.

Overview of Air Europa Medical Assistance:

For travelers with specific requirements, Air Europa offers medical assistance. This includes transporting essential medication and medical equipment, often free of charge, and subject to specific regulations. Keep on reading to know all the details of medical assistance.

Transporting Medication and Medical Equipment:

Here is what to know when transporting medical equipment: 

• Allowance: You may carry one bundle up to 23 kg of medication or essential medical equipment free of charge, in addition to your regular baggage allowance.
  
• Documentation: To have your equipment recognized as medically necessary, you must present a doctor’s certificate issued within 10 days of your flight, confirming the necessity of the medication or device.
  
• Separation from Regular Baggage: These items must be carried separately to facilitate easy identification at check-in.Also, to transport medical equipment onboard you must inform Air Europa 48 hours in advance to ensure a seamless and comfortable journey. 

What are the Seating Restrictions For Medical Equipment?

Medical devices and passengers using them cannot be seated in emergency or exit rows for safety reasons.

• Devices may be stored:
  
  • Under the seat in front of you.
    
  • In the adjacent seat (subject to purchasing an extra seat).
    
  • In the overhead compartment or as checked baggage (must be fully protected and deactivated if not in use).

Air Europa’s Conditions for Portable Oxygen Concentrators (POCs):

Air Europa has detailed protocols for passengers traveling with Portable Oxygen Concentrators:

• No Medical Certificate is needed if the POC is not in use during flight.
  
• If in-flight use is required, submit the following to requerimientomedico@aireuropa.com  at least 48 hours before departure:
  
  • A Medical Certificate stating:
    
    • The passenger’s ability to operate the POC independently.
      
    • Duration and flow rate of oxygen use.
      
  • The Air Europa Medical Authorization Form (available for download on their site).
    
• The documentation must be issued within 10 days of the flight.
• If you are going to use a POC, then you can’t sit in the bulkhead or exit seat.
  
• Device Approval: Only specific models are permitted on board (e.g., Inogen One G3, SeQual Eclipse, Philips Respironics SimplyGo, etc.). Make sure your device is on the authorized list and is in proper working condition.
  
• Battery Requirements:
  
  • Carry enough spare batteries to last 150% of the flight time.
    
  • Batteries must be individually packed to prevent short circuits and stored in carry-on baggage only.

Assistance for CPAP Machines, Ventilators & Respirators:

If you are to carry the above-mentioned device, here is what to keep in mind: 

• If not in use during the flight, no certificate is required.
  
• If you intend to use the device in-flight, a medical certificate (issued within 10 days of travel) is mandatory.
  

Device Requirements:

• Must operate on dry or gel batteries.
  
• Devices powered by wet batteries, those requiring in-flight power sources, or those causing electromagnetic interference are strictly not permitted.
  
• Like other devices, these may be:
  
  • Stored under the seat.
    
  • Placed on a purchased adjacent seat.
    
  • Placed in the hold (must be turned off and safely packed)

Air Europa’s Assistance Regarding Using and Carrying Medical Oxygen (Oxygen Cylinders):

The use and transportation of medical oxygen aboard Air Europa flights are subject to strict rules. Compressed or liquid oxygen cylinders are among the oxygen equipment that passengers are not allowed to bring on board for personal use. However, these cylinders can be transported in both the checked and hand baggage only if the regulating valve is disconnected, and the cylinder is totally empty. 

Medical oxygen may be allowed for onboard usage in certain extraordinary circumstances, but prior authorization is required. The oxygen must be supplied by a qualified specialist firm, and approval must be acquired from Air Europa’s medical service. It must also abide by the safety laws of the destination country. At least 48 hours before departure, all requests must be made.

Rules for Dry Ice (Solid Carbon Dioxide) On Air Europa Flights:

In order to safeguard perishable medical supplies such as temperature-sensitive pharmaceuticals, travellers are allowed to bring up to 2.5 kg of dry ice per person. This is only allowed, though, provided the suitcase or container permits the discharge of carbon dioxide gas.

Regardless of whether the dry ice is packed in checked or carry-on luggage, prior authorization from Air Europa is necessary in certain situations. To guarantee adherence to air safety standards, the objects packed with dry ice must also be properly identified.

Can You Carry Medicines and Syringes in Baggage On Air Europa Flights:

Travelers on Air Europa are allowed to bring medications in the cabin, provided they abide by all relevant operational and airport security safety rules. Instead of keeping medications in their checked or hand luggage, travelers are advised to carry them on their person for easier inquiry and quick access.

Travelers should always have their prescription or medical authorization with them when using prescription medications. By doing this, issues during customs inspections or security checks may be avoided.

Travelers who need syringes or other injectable supplies can carry the same in their checked or carry-on baggage, since they aren’t in the prohibited items list. A medical document proving the need for hypodermic needles must be shown at check-in, though, if they are to be used during the journey.

Also Read: Air Europa Special Meal Requests

When to Notify Air Europa Regarding Medical Assistance?

You must notify Air Europa at least 48 hours before departure or during the booking process if you intend to travel with medical equipment. This prior notice gives the airline sufficient opportunity to assess whether the equipment meets safety standards and make sure the right adjustments are made for your comfort and security while traveling. 

A smoother travel experience is ensured by prompt communication, which helps prevent any delays or problems at the airport. To guarantee complete adherence to airline regulations, always verify the precise specifications for batteries or electronic equipment.

Conclusion:

Air Europa is dedicated to providing passengers with medical requirements with safe, regulated assistance. The airline offers clear processes and individualized help to ensure that your journey is relaxed, regardless of whether you are traveling with life-saving medication, portable oxygen, or other necessary medical devices. You can fly with confidence if you prepare the necessary paperwork and alert the airline at least 48 hours in advance. The extensive medical support program offered by Air Europa guarantees that your comfort and well-being are given first priority during the whole journey. Therefore, you can concentrate on your destination rather than the details when you plan.

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