Air Baltic Wheelchair Assistance

Traveling with a wheelchair requires precise planning to achieve a hassle-free and relaxed trip. Wheelchair support is a key factor for many travelers who need assistance with mobility in airports and while boarding planes. It ensures the personal safety and security of every passenger and provides a barrier-free environment that makes air travel a viable option for them, rather than an impossible task.

Suppose you decide to take a flight with Air Baltic and need Air Baltic Wheelchair Assistance, the most important thing to understand is the declaration process that will be in your favor and will help to avoid difficulties. This detailed guide can ensure that your trip runs smoothly, starting from check-in and ending with arrival!

Air Baltic Wheelchair Assistance: Support Every Step of the Way

If you use personal mobility devices or request airport wheelchair services, the team is available to support you from check-in to arrival.

Bringing Your Own Wheelchair or Mobility Device On Air Baltic Flights 

You are free to travel with your manual or electric wheelchair, walker, cane, crutches, gait trainer, or upright walker without incurring any additional charges, in addition to your standard checked baggage allowance. The airlines will carry your equipment, whether it is foldable or not, in a secure manner.

To guarantee everything is hassle-free, please contact the airline about your equipment 48 hours before the flight.

How To Request Wheelchair Services At Air Baltic? 

You could be traveling with your own wheelchair or may be requiring one at the airport. In both cases you would need to fill out a form by visiting Air Baltic’s official website. You will have to enter your booking details like your Booking Reference number, and Surname. Then click on Confirm. Your request will be reviewed by the Air Baltic agents at the earliest. They’ll reach out to you in 24 hours from when you’ve submitted your form. There are other ways to request wheelchair assistance, as stated below: 

Requesting Wheelchair During Or After Booking

When booking your reservation online at Air Baltic’s official website, you will come across a box which states “Passengers with Special Needs” . You need to check that box. Provide details regarding your wheelchair or state the assistance that you may require. You must provide information about your wheelchair in detail and mention if it is electric or manual. 

If you have already booked your reservation, you could still submit your request by visiting the Manage My Booking section. You may even contact Air Baltic’s customer service helpline and request them to add or update your details. 

Battery Guidelines for Carrying Electric Wheelchairs on Air Baltic Flights 

If you are bringing electric wheelchairs onboard, here is what you must know: 

• Wet-cell batteries: Not permitted on any of Air Baltic’s flights 
• Dry-cell or gel-cell batteries: According to the rules, it will be permitted only if passengers provide notification 48 hours before the plane’s departure and obtain a battery certificate.
• Lithium-ion batteries: Allowed with conditions:
  • Must notify Air Baltic at least 48 hours before departure.
  • Submit a battery certificate for airline approval.
    • The battery must meet these limits:
      • Removable: Maximum 2 x 160 Wh or 1 x 300 Wh, packed securely.
      • Non-removable: The wheelchair must fit through the cargo doors.
• Prior to traveling, check that your battery is in a flight-safe mode and that it is correctly installed for transport.

Traveling with a Personal Assistant On Air Baltic Flights

If you are traveling with a support person due to a disability or reduced mobility, the airlines will make every effort to offer you the opportunity to sit together. Although the availability of seats may vary, it is suggested to inform in advance so that it can be appropriately organized.

How to Request Assistance At Air Baltic

In case you have any mobility constraints during your flight, Air Baltic facilitates the pre-arrangement process of providing the required assistance. You can choose from two simple methods:

• Online Request: Visit the Air Baltic website and click the “Request Assistance” button. Fill the form with your travel details and choose “Other” among the assistance options to explain your exact mobility or wheelchair needs. This step is necessary if you use a personal wheelchair or require special assistance with boarding.
• Contact by Phone: Prefer to talk to a person directly? You can reach out to the Air Baltic customer care service at +371 6700 6006. Their team will guide you on how to register your request and organize everything for your journey.

Air Baltic’s In-Flight Accessibility Features For Passengers Comfort 

Air Baltic ensures that passengers have a smooth, seamless, and comfortable journey. They try their utmost to provide ultimate comfort onboard. The Airbus A220-300 fleet has accessible feature to ensure comfort and convenience. 

• Comfortable Seating with Movable Armrests
  • All seats (except the first row seats) have movable armrests to assist passengers with mobility needs or to facilitate the transfer from a wheelchair.

• How to Adjust:
  • You can see a small button under the armrest near its base. Press and lift.
  • Check for the button on the inside of the armrest. Press up the armrest and then push it down to lock.

• Aisle Wheelchair for Lavatory Access
  • To ensure the safety of passengers with restricted mobility, there is an onboard wheelchair to cater to them in moving from the toilet to the galley with the help of the crew.

• Spacious Cargo Door for Mobility Devices
  • Are you planning to bring a wheelchair or any other form of mobility aid with you? The spacious cargo door (84 cm wide × 117 cm high) should be big enough for almost any type of assistive tool.

• Alternative Boarding Options at Airports
  • Some airports may not use boarding bridges for transporting an airplane. In these cases, the airlines offer either stair chairs or lifts to help passengers with disabilities embark or disembark.

Air Baltic’s Wheelchair Assistance – A Few Tips To Keep In Mind From Boarding to Departure 

Here are some things to keep in mind when at the airport, in the course of the flight and also after you land at your destination. 

When at the airport – before boarding 

Here is what to make note of:

• To ensure that everything goes in a hasslefree way, you are requested to arrive early, at least 2.5 hours prior to your flight.
• Head to the check-in desk, where your mobility device details will be checked and a baggage tag will be attached
•  If you are carrying a manual wheelchair, cane, crutches or walker, then you may use them till the gate before boarding or even check them at the check-in desk. However, electric wheelchairs must be checked at the counter. 
• Set your wheelchair’s battery to a flight-safe mode. 
• Your electric wheelchair can only be checked when the battery is deemed safe to fly. Cushions, side guards or any detachable parts must be carried along on board or checked along with the wheelchair. 

Also Read: Air Baltic Special Assistance

In course of the flight 

Here is what to keep in mind during the flight:

• When the cabin crew knows about your needs in advance they’ll assist you with the seating arrangements and other things. 
• Besides assisting you with your seat, the flight attendants will also help in getting the carry-ons from the overhead bin, and even opening the packages of foods, and beverages. 
• However, you must note that the crew will not be able to provide assistance with personal care like eating or access to the restroom, administering medicines and so on. Those with severe mobility issues may travel with an escort. 
• If you have to go to the restroom unassisted you may request for an aisle wheelchair as well. 

After Landing 

When you land, here is what to note: 

• You will get back your wheelchair or mobility device right after you’ve landed.
• If you’ve already requested help beforehand, you will get the same while deplaning. The airline staff will also help you with using the motorized cart or airport wheelchair. You’ll also be assisted to get to the baggage claim or your next transportation point. 

Conclusion

It is important to plan your trip in advance when you have mobility limitations. Read the guidelines, and ensure your equipment is registered in advance to guarantee easy and convenient service from Air Baltic Wheelchair Assistance. Throughout your journey, from the reservation process to the boarding of the aircraft, the team will go above and beyond to simplify and facilitate your comfort in your quest for an accessible journey. Feel free to fly confidently, knowing they are there for you on demand.

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