Aeromexico Airlines Wheelchair Assistance

Air travel can present unique challenges for passengers with limited mobility. At Aeromexico, they are fully committed to providing the support you need. 

From the moment you land at the airport to your destination, Aeromexico wheelchair assistance service is carefully made to ensure that your journey is easy, secure, and hassle-free. Their experienced staff is always available to assist with check-in, security, boarding, and baggage claim, with courtesy and professionalism. 

Aeromexico makes air travel accessible and comfortable for all passengers by offering them personalized assistance. It reflects their dedication to inclusivity and your peace of mind throughout your entire travel experience. So, what are you waiting for? Let’s examine how Aeromexico makes travel easier for passengers.

Need Wheelchair Assistance with Aeromexico? Here’s an Overview

Aeromexico prioritizes a comfortable and dignified journey for passengers with reduced mobility. With Aeromexico wheelchair assistance, you will receive accessibility and convenience from the moment you step into the airport until you reach your final destination.

Aeromexico Wheelchair Assistance at Airports

Aeromexico offers comprehensive wheelchair assistance services at all airports it serves, ensuring a smooth and comfortable journey for passengers with disabilities & reduced mobility. To ensure the airline arranges these services on time for your departure, inform the airline in advance, preferably when you book your flight ticket.

Aeromexico wheelchair assistance staff members are on standby to help travelers from the check-in desk, through security, and all the way to their designated seat on the aircraft once they arrive at the airport. Upon landing, airline staff assist passengers with boarding and immigration and customs processes, continuing the customized service. 

Staff escort passengers to baggage claim and, if needed, to the airport exit or connecting transportation, whether they continue to another flight or complete their journey. To ensure a hassle-free travel experience for all travelers who need mobility assistance, Aeromexico places a high priority on accessibility and equality.

Availability of Onboard Wheelchairs:

Aeromexico provides wheelchairs on board its Embraer-190, Boeing 737, and Boeing 787 aircraft to ensure accessibility for travelers with limited mobility. During the flight, these wheelchairs are made especially to help passengers from the flight entrance to their seats, and from their seats to the restrooms. 

Trained flight attendants can move the wheelchair within the cabin, ensuring a comfortable and easy journey. However, safety and liability rules do not allow flight attendants to lift or carry passengers. Passengers who need help with lifting should travel with a personal care assistant. This service reflects Aeromexico’s commitment to accessible and inclusive air travel.

Guidelines for Electric Wheelchair Handling and Mobility Aids:

Passengers who are traveling with electric wheelchairs should fill out the Mobility Device Handling Form before their arrival at the airport. It will help you have safe transportation and appropriate handling of your mobility devices after boarding, too.

Passengers must complete a separate form for each journey. If the device requires it, they must include detailed disassembly instructions. Staff may inspect electric wheelchairs at the check-in counter or the boarding gate.

To avoid delays, travelers should disassemble any required components during check-in. Passengers may carry detachable accessories, such as pillows and footrests, on board or check them with the mobility device, depending on their preference and airline rules.

Battery Guidelines:

• Non-Spillable, Lead-Acid, and Nickel-Metal Hydride Batteries: 

These components may remain installed as long as the device is designed to prevent accidental activation and short circuits. To ensure safe functioning and reduce any possible safety risks while handling, transportation, or routine use, the battery must be firmly and securely attached.

• Spare Batteries:

Passengers must pack spare batteries securely in rigid, protective packaging. The airline permits these batteries for transport only in the aircraft’s cargo compartment to ensure safety and prevent hazards during the flight.

• Lithium-Ion Batteries:

If removal is necessary, lithium-ion batteries must be transported to the cabin in their own cases. There are restrictions on passengers who carry these batteries. It states that no single battery should exceed 300 watt-hours (Wh).

Devices that need two batteries must have a maximum capacity of 160 Wh per battery. Travelers are permitted to bring two spare batteries up to 160 Wh each or one spare up to 300 Wh. Batteries already installed in devices are not subject to watt-hour limits. By reducing the possibility of battery-related mishaps occurring on board, these laws guarantee safety during air travel.

Flight Connections & Passenger Needs:

Passengers with connecting flights can request to use their wheelchairs during their journey. However, their staff recommends opting for Aeromexico’s wheelchair assistance service. Since it removes the possibility of delays caused by building or dismantling personal mobility devices, this helps guarantee a quicker and more seamless transition between flights, particularly during brief layovers. For travelers who require special assistance, the airline’s service is intended to simplify mobility support and enhance overall convenience.

Wheelchair Size and Weight Restrictions:

Wheelchairs must specifically follow the airline’s specified maximum dimension limitations to guarantee they fit in the airplane storage compartments.

• E190: 48 x 40 x 28 inches
• Boeing 737: 43 x 48 x 33 inches
• Boeing 787: 92 x 33 x 43 inches

The maximum weight allowed for any wheelchair is 440 lbs.

Additional Special Assistance Services Provided by Aeromexico

Special assistance services at Aeromexico do not stop at wheelchair assistance. There is a lot more to it. 

1. Aeromexico Special Assistance: Therapeutic Oxygen On Board

To support travelers with specific medical needs, Aeromexico provides an onboard oxygen service with clearly defined guidelines and procedures to ensure passenger safety and compliance.

Availability and Restrictions:

Aeromexico only has provisions for therapeutic oxygen on nonstop flights that are shorter than three and a half hours. Aeromexico Connect and connected flights do not provide this service. Continuous support is only available on shorter flights; however, passengers who are traveling for more than 3.5 hours may receive intermittent oxygen service. Additionally, airports do not have oxygen; thus, ground support arrangements must be made on their own.

Cost and Booking Timeline:

The cost of each oxygen cylinder is $65 USD plus tax, which is non-refundable if unused or used on a different date, unless canceled at least 48 hours in advance.

Passengers must get in touch with Aeromexico’s Customer Attention Center to request this service at least 72 hours before a domestic flight and no later than 30 days, or 96 hours before an international flight. Requests should be made as soon as possible for appropriate coordination, and they are processed Monday through Friday from 9:00 a.m. to 5:00 p.m.

Medical Approval Process:

A key requirement is medical clearance by Aeromexico’s Medical Service Department (MEXPO). The process includes:

• Submission of a Medical Information Form, completed and signed by the passenger’s treating physician, at least 20 days prior to departure.
• The form must be submitted no later than 72 hours before the flight, either via the provided link or faxed to Customer Relations.
• Aeromexico’s medical team may contact the passenger’s physician directly to validate the request.
• Once approved, confirmation is sent via email within 12 hours.

Onboard and Airport Guidelines:

• Aeromexico allows only oxygen bottles that the airline provides. Passengers cannot bring personal oxygen tanks as carry-on items and must ensure tanks remain empty (40 PSI or less) if they check them in.
• Passengers must check in at least 2 hours before domestic flights and 3 hours before international departures.
• Passengers who require oxygen must travel with a companion at least 18 years old who can operate the equipment. Aeromexico may approve unaccompanied travel on a case-by-case basis for non-continuous use.
• The Aeromexico Customer Service team coordinates with airport staff to ensure proper service.
• Passengers must request and receive confirmation for the oxygen service directly through Aeromexico, even if they book through a travel agency or partner airline.
• The airline provides oxygen service only during the flight and does not offer it during layovers or inside airport terminals.

2. Aeromexico Special Assistance: Traveling with Portable Oxygen Concentrators

Aeromexico Special Assistance allows passengers to use Portable Oxygen Concentrators (POCs) on board when they need oxygen support during the flight, as long as they meet specific conditions based on the flight duration and itinerary.

Approved Oxygen Concentrators:

Aeromexico special assistance services allow the use of specific POC models during flights. Approved devices include:

• AirSep FreeStyle, Lifestyle, Focus, and Freestyle 5
• (Caire) SeQual eQuinox or Oxywell (model 4000)
• DeVilbiss Healthcare iGo
• International Biophysics LifeChoice
• Inogen One, One G2, and One G3
• Invacare XPO2/XPO100 and Solo 2
• Respironics EverGo and SimplyGo
• Oxylife Independence
• Sequal Eclipse and SeQual SAROS
• VBox (3B Medical) Trooper (Aer X)
  

Devices not listed may still be accepted if they bear a label stating: “RTCA/DO-160D Section 21 Category M compliant.” Refer to the FAA guidelines for more details.

Pre-Flight Requirements:

Passengers using POCs must:

• Arrive one hour earlier than the standard check-in time.
• Travelers must present a statement by a physician, dated within 20 days of their flight departure, that verifies their fitness to fly and confirms that these devices are FAA-approved.
• Ensure the POC is in good working condition; faulty units are not allowed on board.

Battery and Safety Guidelines:

For uninterrupted operation:

• Travelers with electric wheelchairs must ensure their spare batteries have 100% charging.
• Airlines do not allow in-flight battery charging, so all spares must stay in carry-on baggage.
• Passengers must protect batteries against short circuits by recessing terminals or packing them securely away from metal items.

Onboard Usage and Storage:

When using a POC in flight:

• The unit must be stored under the seat or in the overhead bin during taxiing.
  
• Passengers using the POC throughout the flight must sit in seats that do not obstruct aisle access.
  
• If the POC is carried onboard but not used, it must be depressurized, and the battery removed and packed separately unless protected by built-in safety features.
  

Additional Recommendations:

Although not mandatory, Aeromexico recommends that passengers traveling with POCs be accompanied by an adult to assist with operating the device.

Aeromexico special assistance does not require validation by Aeromexico’s Customer or Medical Service Departments. As long as the outlined guidelines are followed, the device will be accepted directly at the airport.

3. Aeromexico’s Stretcher Services:

For those with a severe illness requiring a stretcher onboard, here is what you must keep in mind when traveling on Aeromexico flights.

Requesting the Service:

On an Aeromexico flight, passengers must complete a specific form provided by the airline to request a stretcher. The patient’s treating physician must also complete and sign a medical information form.

For domestic flights, submit this form at least 72 hours before departure; for international flights, submit at least 96 hours before departure, within 10 days of the flight. Aeromexico’s medical team reviews and approves requests within these advance notice periods.

Passengers must confirm with airport staff that the medical paperwork has been received. Aeromexico may not provide special assistance if this confirmation is not complete.

Cost & Fare Information: 

The stretcher service costs the same as nine tourist class “Y” fare seats. Passengers must pay individually for any seats needed for a travel companion or medical escort, if available in tourist class.

Guidelines for the Day of Travel: 

Passengers using stretcher services must arrive at least two hours before domestic flights and three hours before international flights on the day of travel. Travelers must check with Aeromexico staff to determine if airport security procedures require extra time.

General Conditions and Restrictions:

• Availability: Aeromexico’s direct flights are the only ones that provide stretcher service. It is not accessible on Aeromexico Connect flights.

• Companions: A family member or the attending physician who is able to provide assistance during the flight must be with the passenger.

• Medical Equipment: If passengers need syringes and needles during the journey, doctors bring them. Flight attendants provide the attending physician with the onboard medical kit if necessary, but they cannot give any medication or injections.

• Ground Transportation: Aeromexico does not provide stretcher service inside airport terminals. One should consult with the airport authorities and make independent arrangements through the ground transportation to or from the terminal by ambulance or stretcher.

4. Aeromexico Special Assistance for Passengers with Serious Illnesses:

Passengers traveling with serious illnesses may bring one folding wheelchair, a pair of crutches, or any orthopedic device essential to their mobility, at no additional charge. 

To ensure a smooth travel experience, travelers with sensitive health conditions must request prior travel authorization. This can be done by entering the passenger’s full name and travel date. 

Customer service is available to assist from Monday to Friday, between 9:00 a.m. and 7:30 p.m. Passengers should submit this request at least 72 hours before their scheduled flight, counting business days for timely processing and approval.

5. Aeromexico Special Assistance Services for Passengers with Disabilities

The airline makes sure that every traveler, including those with mental or physical disabilities, has a comfortable and safe journey. Aeromexico offers a variety of free and paid special assistance services in accordance with the Department of Transportation’s rules (14 CFR Part 382) and the ACAA (Air Carrier Access Act). 

Accessibility Commitment Under the ACAA:

ACAA prohibits discrimination against individuals with disabilities by domestic and foreign air carriers. Aeromexico adheres to these rules by offering thoughtful and inclusive services to meet diverse passenger needs, to enhance accessibility, and support throughout your journey.

Booking and Reservations:

To provide the best assistance, Aeromexico encourages passengers with disabilities to notify the airline of their specific needs as early as possible, preferably 72 hours in advance. For some medical conditions or services, a doctor’s certificate may be required. You can request assistance by contacting the Aeromexico Customer Service Center in Mexico City at 01 (55) 5133-4050.

Services Requiring Advance Notice:

The following services must be booked in advance and may incur additional charges:

• Onboard therapeutic oxygen or the use of a portable oxygen concentrator (FAA-approved).
• Gurney transportation.
• Incubator or crib (only available on certain aircraft).
• Travel for passengers with contagious diseases, severe conditions, or requiring constant care.

Services Provided Without Advance Notice:

While the following Aeromexico special assistance services do not require prior booking, early requests are recommended:

• Wheelchair Services: Available for airport navigation, boarding, and onboard movement. Three types are offered depending on your journey phase.
• Service Animals: Trained service animals may travel in the cabin with valid documentation and must meet local health and safety regulations.
• Mobility Aids: Passengers may check wheelchairs, walkers, or crutches free of charge, in addition to regular baggage allowances.

Wheelchair Assistance:

Aeromexico wheelchair assistance provides:

• Check in for aircraft wheelchair assistance.
• Onboard wheelchairs on Embraer 190, Boeing 737, 767, and 787 aircraft.
• Storage and transportation of electric wheelchairs with non-leak batteries. Devices must be safely packed, and assembly instructions should be provided.

If connecting to another flight, passengers may use their personal wheelchair or Aeromexico’s, depending on transfer time and assembly requirements.

Also Read: Aer Lingus Wheelchair Assistance

Seating and Cabin Accessibility:

Aeromexico offers accessible seats with movable armrests. You should reserve these seats in advance, as availability varies by aircraft. Passengers with disabilities may also bring a personal assistive device on board in addition to their carry-on baggage.

Onboard Support:

Trained flight attendants assist with:

• Stowing luggage.
• Explaining safety procedures.
• Identifying and opening food items.

However, they cannot assist with feeding, lavatory use, medical care, or personal hygiene tasks.

Safety and Security Screening:

All passengers, including those using service animals or mobility devices, must pass through airport security checks as mandated by the Mexican Ministry of Communications and Transport and the U.S. TSA.

Accessible Information:

Aeromexico provides safety and flight information through:

• Closed-captioned videos.
• Braille brochures.
• Personalized briefings upon request.

How to Contact the U.S. Department of Transportation (DOT):

If you have concerns or require an accessible version of the ACAA regulations:

• Toll-Free Hotline: 800-778-4838 (voice), 888-534-3072 (TTY)
• Aviation Consumer Protection Division: Website
• Mail: C-75, US Dept. of Transportation, 1200 New Jersey Ave SE, Washington, DC 20590

Aeromexico’s Assistance for Pregnant Women 

Pregnant women can travel on an Aeromexico flight up to 32 weeks, and they do not need to furnish any documents for the same. From the 33rd week onward, you must provide a medical certificate. You must also provide a certificate if you have a high-risk pregnancy, regardless of the stage.

To ensure the convenience and safety of pregnant women, Aeromexico will ensure priority boarding and will even do its utmost to have their baggage loaded off the aircraft on a priority basis. Airlines do not assign emergency exit seats to pregnant women. In addition, staff may deny boarding to women who experience visual discomfort during boarding. Airlines take these measures to protect passenger safety.

Conclusion

Aeromexico goes above and beyond to support passengers with reduced mobility and other special needs. Aeromexico wheelchair assistance, onboard support services, and medical accommodations reflect a strong commitment to accessibility, safety, and dignity. 

Whether you’re traveling with a mobility device, oxygen support, or requiring stretcher services, Aeromexico ensures every stage of your journey is easy and comfortable. With clearly defined procedures and compassionate staff, Aeromexico empowers all passengers, regardless of ability, to travel with confidence and peace of mind.

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