Travel with limited mobility can be quite a hassle, yet HK Express Wheelchair Assistance aims to provide a smooth and relaxing trip. No matter if the journey is navigating check-in, through security, or the boarding gate, you will be given assistance at all times by this service. They can also help you with the airport staff, as well as give you the chance to board first. This article will show you step-by-step how to make a request, how to go through the procedure, and how to get the maximum advantage out of the HK Express Wheelchair Assistance to have a relaxing flight.
How to Request HK Express’ Wheelchair Assistance?
In case you require a wheelchair or have mobility limitations, you are obliged to notify HK Express not later than 48 hours prior to your departure. This will allow them to make the required arrangements for your journey.
There are several easy-to-use means through which you can contact the airlines and make the necessary arrangements for your special assistance:
- WhatsApp: You can contact us at +852 3951 7229. Our dedicated team is available to assist you via this channel from 08:00 to 20:00, Monday through Sunday.
- Online Service Request Form: It is very convenient to submit your request for assistance using the special Service Request Form provided on the website.
- Other Contact Channels: Alternatively, you may also use any of the communication methods listed on the HK Express Customer Care page.
HK Express staff will assist you in the course of the booking process and even ensure that your needs are properly taken care of when you reach the airport. Do download the checklist form so that you may comply with the safety requirements.
Once you have filled out the form, ensure to upload the same along with your wheelchair’s photographs. You will find a particular field in the Service request form where you may upload. Notifying HK Express of the wheelchair requirements that you have is essential so that they may prepare themselves in advance in the best possible way. Moreover, when you aren’t able to request wheelchairs within the specified period of time, then HK Express may be unable to accommodate your mobility devices as checked bags because of limited space in the aircraft.
Who Qualifies for HK Express Wheelchair Assistance?
Here is an outline of individuals who are eligible to avail of HK Express; wheelchair assistance services.
- The passengers who meet the criteria consist of those who use wheelchairs, canes, or other similar mobility support devices. The scope is even broader, which covers individuals who are blind, hard of hearing, or have speech disorders, who may find it difficult to navigate the airport or communicate with staff. Besides, people with mental and developmental disabilities, together with individuals who have some kind of illness (only if it is temporary or permanent), come under this category, too.
- Most passengers usually move on their own and only require short assistance with getting on the plane and deplaning. Travel will never be denied solely because of a disability. Only circumstances requiring security considerations will be examined on a case-by-case basis to determine whether a security exception can be made. Their promise is that everyone will be able to travel without any problems and that accessibility will be ensured.
HK Express Wheelchair Assistance for Passengers Using Mobility Aids
If you require wheelchair assistance, please inform HK Express when making your booking so that they can prepare everything necessary for you. It is very important to know the process under which they will handle your mobility aid, so that you can travel without any problems.
- Manual Wheelchairs: These aids are easy to carry around and can usually be utilized by you or the person with you to the boarding gate. At that point, the airport personnel will make sure that it is properly loaded onto the plane.
- Battery-Powered Wheelchairs: Because of the safety rules that apply to batteries, these devices need to be taken through the counter check-in when you get to the airport.
In order to handle your request and also make sure that it meets the required safety standards, you are expected to provide the following:
- Using the Service Request Form, you need to submit completed checklists and clear pictures of your wheelchair. The airlines receive these records as evidence to be ready for safe handling.
They also have strict size and weight limits for mobility aids accepted as checked baggage:
- Your wheelchair or mobility aid must not exceed 140 cm (Length) × 140 cm (Width) × 110 cm (Height).
- The maximum allowable weight is 150 kg, not more than that.
If your wheelchair or mobility aid exceeds the specified dimensions and weight, it cannot be transported in the cargo hold as checked baggage due to limited space and the availability of ground handling equipment. It would be a good idea for you to make sure that your device meets these specifications prior to the journey.
Rules for Battery-Powered Wheelchairs & Spare Batteries On HK Express
When going on a trip with a mobility aid that works on batteries, like an electric wheelchair, or if you have extra batteries, it is necessary that they follow international Dangerous Goods regulations. In fact, this is a fundamental security rule for every flight. Kindly explore the main instructions for a safe and easy trip.
- Sufficient Batteries: Ensure you have enough batteries to power your mobility aid for the entire duration of your travel, including the flight, layovers, and any unexpected delays that may occur. There is no possibility for you to recharge your battery at HK Express.
- Prevent Short Circuits: It is necessary that any battery, especially a spare one, is securely packaged and safeguarded against the possibility of a short circuit. This is a crucial step in ensuring the battery’s safety. In most cases, a battery’s terminals are protected by the use of an insulation material or by being housed in a protective casing.
- Carry User Manual: For quick reference by our ground staff or crew, please ensure you carry the user manual. The battery specification and safety instructions are key pieces of information in the user manual that help staff verify the device’s conformity with airport regulations.
Please note that mobility devices must be handed over at the check-in counter. Proper documents and battery packaging will facilitate a swift check-in and ensure your device is transported safely on the aircraft. When travelling with a wheelchair it is recommended to reach the airport at least 120 minutes in advance prior to your flight’s scheduled departure time. This way you will allow ample time for immigration, security, and check-in procedures. Manual wheelchairs are allowed up to the boarding area, while battery-powered wheelchairs should be checked-in.
Conclusion
HK Express Wheelchair Assistance provides passengers who require mobility aids, disabilities, or special needs to travel safely and comfortably. The airline provides easy-to-follow instructions and guidelines on how to handle both manual and battery-powered wheelchairs. Passengers are advised to seek help in advance and submit the necessary documents to ensure a smooth processing. In this way, HK Express ensures that it is satisfying its passengers with accessibility and equality in flight experiences.
FAQs
HK Express Wheelchair Assistance can be added if you inform the airline via their Customer Connect Team at least 48 hours before the flight. Fill out the Service Request Form and share wheelchair information along with pictures for validation.
No, HK Express Wheelchair Assistance will always be a no-cost service available to eligible travelers. Only if you require additional services or specialized equipment beyond standard assistance will there be a charge.
Certainly, you may add the HK Express Wheelchair Assistance service even after the completion of your booking. It is best to get in touch with the airline’s Customer Connect Team for assistance. To ensure all necessary preparations can be made, please submit your request at least 48 hours prior to your scheduled departure time.
Passengers in wheelchairs, using canes or other mobility aids, as well as those who are visually impaired, hard of hearing, with speech or developmental disabilities, or temporary/long-term illnesses, can benefit from HK Express Wheelchair Assistance. The assistance is also for those who want a safe way out of the airport or assistance during boarding time.
HK Express is permitted to carry passengers in wheelchairs in the cabin. Passengers may also carry a wheelchair that will be sent in as checked baggage, subject to the wheelchair’s specifications and dimensions. In most cases, manual wheelchairs are suitable to be carried up to the gate, whereas powered wheelchairs are to be handed in at the check-in counter.