What Special Assistance Does Spring Japan Airlines Provide?

If you or someone you care about needs a little extra help with their flight, Spring Japan is here for you with their special assistance program. When you need a wheelchair, have a medical condition that requires extra care, or are traveling as an elderly passenger, the Spring Japan Airlines special assistance program has services designed to make your journey easier and more comfortable. From booking your ticket to boarding the plane, assistance is available every step of the way so you can travel with confidence. This article will guide you through the process of requesting support, outlining the steps involved and sharing important contact details. With the right preparations, you can focus on enjoying your trip while the airline takes care of your specific needs.

Spring Japan Airlines Special Assistance Services:

Here is a sneak peak into Spirit Airlines’ special assistance services. 

1. Spring Japan’s Assistance for Vision-Impaired Customers:

At Spring Japan Airlines, they are committed to ensuring that every passenger, including those with vision impairments, can enjoy a comfortable journey. The airline provides dedicated assistance from check-in to boarding, ensuring you have the support you need at every step.

If you’re unable to handle onboard needs on your own, such as eating or drinking, using the restroom, or communicating with the crew, you will need to travel with a companion for safety and comfort.

• Traveling with Guide Dogs:

As per Spring Japan Airlines’ special assistance program, you are welcome to bring certified guide dogs on board free of charge. To keep things smooth, it’s best to contact the airline’s Call Center at least five days before your flight. 

On the day of departure, plan to arrive about 90 minutes early so the staff can check the dog’s certification. For safety, guide dogs must remain leashed and may be required to wear a mask. During the flight, only water is allowed for them.

• Boarding and Seating Assistance:

You will not have to rush or worry because passengers with vision impairments get priority boarding. There is helpful staff on hand to help you safely find your seat, assist with packing, and ensure that you are comfortable before takeoff.

• Requiring A Travel Companion 

Passengers who cannot take care of their needs onboard will require a travel companion. Onboard needs include the ability to drink and eat on their own, ability to access restrooms independently, and the ability to convey their requirements to the cabin attendant. 

2. Spring Japan’s Assistance for Hearing-Impaired Customers:

Traveling with a hearing impairment is easy with Spring Japan. Their team is committed to supporting you throughout your journey. To ensure your comfort and safety, they ask that passengers who require assistance with their on-board needs, much like our vision-impaired travelers, fly with a companion.

• Traveling with Hearing Dogs:

If you are accompanied by a certified hearing dog, rest assured, they are welcome on board free of charge. On departure day, Spring Japan Airlines’ special assistance staff will check the certification, and for everyone’s safety, dogs must remain leashed and may need to wear a mask. During the flight, only water is allowed for them. These measures help make your journey smooth while keeping your service partner comfortable.

• Communication Support:

To make communication easier, special communication boards are available so you can interact with their team without worry. It’s a good idea to call the airline’s Call Center at least 5 days before your trip to set up the services you will need.

• Extra Perks:

With priority boarding and helpful in-cabin guidance, you can skip the rush, find your seat easily, and get comfortable right away. It’s all about making your journey smoother and giving you extra time to relax.

3. Spring Japan’s Assistance for Passengers with Cognitive and Developmental Impairments:

Spring Japan Airlines’ special assistance team is committed to providing a safe and supportive travel experience for passengers with cognitive or developmental challenges. For their well-being, a travel companion may be necessary in some cases.

• Travel Companion Requirements:

If someone with cognitive impairment is travelling with an escort, here is the criteria that they must meet. 

• The travel companion must be at least 12 years old to ensure they can responsibly assist the passenger during the journey.
  
• They should be capable of helping with onboard needs, including eating, drinking, restroom use, or communicating requests to the cabin crew.
  
• The companion must be able to provide effective support and assistance in case of an emergency evacuation or unexpected situation.
  
• The assisting companion cannot have special needs themselves, ensuring they are fully capable of supporting the passenger without limitations.
  
• The travel companion cannot simultaneously care for an infant under two, as this divides attention and reduces passenger safety.
  
• Companions must remain seated directly next to the assisted passenger throughout the entire flight to provide constant care and necessary assistance.
  
• Passengers should contact the Call Center after booking to confirm and arrange required assistance, ensuring smooth coordination before the flight.

4. Assistance for Ill and Injured Customers:

Passengers with medical conditions or recent injuries are welcome to fly with Spring Japan. However, additional precautions may be necessary depending on their health status. This may include medical clearance, special assistance, or bringing required documents to ensure a pleasant journey throughout the flight experience.

• Health Considerations:
• The cabin environment during flights, including factors such as air pressure and oxygen levels, can influence passenger health, especially for those with medical conditions. Therefore, consulting a doctor beforehand is highly recommended to ensure safety and comfort throughout the journey.

• Depending on the passenger’s medical condition, airlines may require a Medical Information Form (MEDIF) and Waiver Form for clearance. In some cases, a travel companion may also be necessary to provide assistance and ensure a safe journey.

• What are the Boarding Restrictions?

• You may be denied boarding if your medical condition is unstable or likely to worsen during the flight, posing serious safety risks.
  
• Boarding can be refused if a traveler has a serious injury or illness that could endanger their health or affect others.
  
• Individuals who have recently undergone surgery may be denied travel, as complications from pressure changes and limited mobility could arise mid-flight.
  
• Passengers infected or suspected of carrying certain infectious diseases may be restricted from boarding to prevent transmission and ensure everyone’s safety.

• On the day of departure:
• You must arrive at the airport at least 90 minutes before departure to allow enough time for check-in, security, and assistance.

• To avoid last-minute complications, you must submit any required medical forms early at the airport counter for a smooth verification process.

• You can take advantage of priority boarding assistance, giving you extra time to settle comfortably, store belongings, and prepare for a relaxed flight.

5. Assistance for Customers Using Oxygen Cylinders:

If you are flying with Spring Japan Airlines and need to bring an oxygen cylinder, they have clear guidelines to make it a smooth process. At the time of booking, passengers must confirm and submit the following documents for a seamless and hasslefree journey. 

Medical Information Form (MEDIF):

This form must be completed by a doctor, confirming that the passenger is fit to travel. This must be issued within three days of departure. For round-trip, ensure the return flight details are also included.

Oxygen Cylinder Specification Confirmation Form:

You must submit the confirmation form at least five days before departure through the Call Center.

Waiver Form:

You need to also submit a waiver form five days before departure.

Furthermore, all forms are available for download on the Spring Japan Airlines website. Without these documents, boarding will not be permitted.

Oxygen Cylinder Requirements:

• Passengers may carry oxygen cylinders onboard as long as they contain only medical gas or oxygen. For safety reasons, liquid oxygen is strictly prohibited on flights.

• To ensure compliance and passenger safety, oxygen cylinders must be officially approved under Japan’s High Pressure Gas Safety Act before being accepted for air travel.

• Travelers must provide a valid durability inspection certificate for their oxygen cylinders, which remains valid for either three or five years, depending on cylinder specifications.

• Carry-on oxygen cylinders must follow strict size and weight limits: a maximum of 70 cm in height, 10 cm in diameter, and 5 kg each.

Onboard Usage Terms:

• A separate seat must be purchased to secure oxygen cylinders, since they cannot be safely stored beneath passenger seats during flights.
  
• Passengers should be capable of handling oxygen cylinders independently, or else ensure they are accompanied by someone knowledgeable in operation.
  
• For in-flight use, cylinders stored inside carriers may need removal, ensuring accessibility and proper placement throughout the journey.
  
• Passengers must confirm the oxygen tube’s length is adequate to comfortably reach them during the flight without causing restrictions or discomfort.

Also Read: How to Book Wheelchair Assistance with Spring Japan Airlines?

Day of Departure Guidelines:

To avoid delays, you should arrive at the airport at least 120 minutes before departure. During check-in:

• Airline staff will verify the cylinder details such as number, expiration date, manufacturer, and size.
  
• The MEDIF and Waiver Form must be presented.
  
• Priority assistance will be provided at the boarding, so passengers are advised to be at the gate before the designated boarding time.

6. Assistance for Customers Using Medical Self-Injection Syringes:

Travelers who require medical self-injection syringes, including insulin pens or EpiPens, are permitted to carry them on board as part of their carry-on baggage under the following guidelines:

• Secure Packing and Inspection: 

All self-injection syringes must be securely packed in a protective case and be readily available for inspection at airport security checkpoints. Proper packaging ensures safety for both the passenger and fellow travelers.

• Proper Disposal of Used Syringes: 

Do not leave used syringes in the airplane seat pocket or cabin area. Travelers should take them home and dispose of them according to local medical waste regulations to prevent any accidents or contamination.

• Storage Restrictions: 

Airlines do not provide storage or refrigeration for medicines. If your medication requires temperature control, bring a personal cooler or insulated container to maintain the required temperature throughout the flight.

• Documentation Required

Carry a prescription, doctor’s note, or other official identification to facilitate a smooth security screening process and confirm the medical necessity of the syringes.

• Restrictions About Using Syringes On Board

Avoid using syringes in full view of other passengers. Inform a cabin attendant before use so they can provide privacy and guidance if needed, ensuring a safe and comfortable experience for all. Always monitor your medication, keep it accessible, and adhere to airline policies to ensure both safety and compliance during your journey.

7. Spring Japan’s Assistance for Customers Who Have Difficulty Staying in a Sitting Position:

Spring Japan Airlines provides special support for passengers who can sit but find it difficult to maintain a seated position for extended periods. Key points about this service are:

• Body Support Belt Availability:

Passengers may request a Body Support Belt free of charge to help maintain a comfortable and safe sitting posture during the flight. Availability is limited, so early contact with the airline is essential.

• Booking Assistance:

Reservations for passengers requiring assistance must be made through the SPRING JAPAN Call Center. Inform the staff of your needs when booking to ensure proper arrangements.

• Advance Notice Required:

You can contact the Call Center at least five days before departure to request a Body Support Belt. Early notification helps increase the chance of fulfilling your request.

• Medical Documentation:

Depending on your condition, you may be asked to complete a Medical Information Form (MEDIF) and a Waiver Form. These should be downloaded, filled out, and submitted via the Call Center at least five days before your flight.

• Check-in Recommendations: 

Allow sufficient time for check-in, approximately 90 minutes before departure, as additional assistance and security procedures may take extra time.

• Seat Restrictions:

For safety reasons, passengers using this service are not permitted to select exit row seats.

• Other Restrictions: 

Spring Japan Airlines does not permit dialysis on board.

Therefore, if you have difficulty maintaining a seated position, you can enjoy a safer, more comfortable flight experience with Spring Japan Airlines. 

8. Assistance for Elderly Passengers:

Spring Japan is empathic towards elderly passengers and supports them in the following ways:

• Booking Assistance: 

Elderly passengers who require special support can make reservations through Spring Japan Airlines’ Call Center. You need to let the staff know exactly what help you need when booking, so they can try to accommodate your requirements. 

• Medical Documentation: 

Depending on the type of assistance needed, a Medical Information Form (MEDIF) and a Waiver Form may be required. Download, complete, and submit these forms through their Call Center at least 5 days before departure to ensure smooth processing.

• Check-in Tips: 

On the day of your flight, plan to arrive at the check-in counter around 90 minutes before departure. Elderly passengers often need extra time for check-in procedures and security checks, so giving yourself plenty of time reduces stress.

• Seating Restrictions: 

For your safety, elderly passengers are not allowed to select exit row seats, as these require additional mobility in case of an emergency.

• Medical Limitations on Board: 

Please note that dialysis is not permitted during flights on Spring Japan Airlines. Make necessary arrangements before traveling to ensure your comfort and safety.

• Call Center Support: 

For any other concerns or questions about traveling as an elderly passenger, the Call Center team is always ready to help.

Conclusion:

Every traveler, regardless of age, health, or disability, can travel in safety and comfort due to Spring Japan Airlines’ special assistance program. From vision or hearing impairments to cognitive issues, medical needs, and elderly travelers, the airline offers specialized support at every stage, booking, check-in, boarding, and in-flight. Clear instructions, prioritized services, and committed employees allow travelers to travel without stress while having all of their needs met. Everyone may fly with Spring Japan Airlines in comfort, safety, and accessibility thanks to preparation, which includes obtaining the necessary paperwork in advance and contacting the call center as soon as possible.

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