Korean Air, a top global airline in the Asian region, is known for its outstanding services, modern fleet, and focus on passenger comfort. Moreover, the carrier, acclaimed for its ground-breaking in-flight experiences, assures access for travelers with disabilities as well. With Korean Air Wheelchair Assistance, travelers are provided special care and attention throughout their trip, including check-in, boarding, air transfer, and arrival guidance. Whether traveling with a personal wheelchair or if you require the help of the cabin crew, Korean Air is making access as convenient as possible; therefore, every traveler has a safe and comfortable journey with their own rights guaranteed.
Korean Air’s Onboard Wheelchair Availability
For your convenience during the flight, all Korean Air aircraft are equipped with wheelchairs for use on board. These onboard wheelchairs, when unfolded, measure 39 cm (width) x 69 cm (depth) x 84 cm (height) and are available to assist passengers with mobility issues within the cabin.
If you anticipate needing an onboard wheelchair, please request it in advance through your travel agency or the Korean Air Service Center. If you have requested a wheelchair, then at the airport, Korean Air staff will help you throughout your journey, from checking in at the airport up to boarding the aircraft. There are wheelchairs at the aircraft as well which you may be able to use on board with ease.
Rules for Traveling with Your Personal Wheelchair On Korean Air Flight
If you plan to bring your wheelchair, you can carry them till the boarding gate. You need to check the cargo door’s dimensions beforehand, to ensure the compatibility of your wheelchair. The good news is that Korean Air will transport your walking aids and wheelchairs absolutely free of charge.
If using an electric wheelchair, it needs special handling due to battery regulations. Please inform Korean Air when booking your ticket if you use an electric wheelchair, as they will be placed in the cargo compartment per hazardous materials regulations.
If your electric wheelchair has lithium batteries, they must generally be removed and carried on board with you. Each battery mustn’t be over 300 Wh. You can also bring a spare battery not over 300 Wh, or two spare batteries set with each not over 160 Wh.
If you cannot remove lithium batteries from the wheelchair, you must securely attach it to your equipment and even ensure that the device doesn’t have any electric current flowing through it. If your battery is to be within the wheelchair, there isn’t any limit set for battery capacity.
Some electric wheelchairs might not be allowed onboard depending on their battery type, and size. For more details you may get in touch with Korean Air customer service.
Important Information Regarding Wheelchair UseOn Korean Air Flights
Here are some points to consider for individuals requiring to access wheelchairs on Korean Air flights.
- Pre-booking is essential: If you require a wheelchair for travel, please request wheelchair services through their website or the Service Center before coming to the airport. This ensures priority service.
- Arrival Gate Delivery: While you can generally request your personal wheelchair to be brought to the arrival gate, delivery may be restricted by airport conditions. In such cases, you can use the airport’s wheelchair to reach the baggage claim area to retrieve your own.
Things to Make Note Of For Checking Wheelchairs On Flights Arriving From Or Departing To The United States or Canada
While checking in, Korean Air will inspect the wheelchair at length to check for any damage beforehand. They will even ensure that it is handled safely so that it doesn’t undergo any damage during transportation. If travellers notice any damage caused to their wheelchair during transportation, they should fill out a form at the earliest and report the damage.
To ensure that the rights of individuals with disabilities remain protected, Korean Air has CROs (Customer Resolution Officials) at both domestic as well as international airports. You can contact the Korean Air staff members who will help you to connect with the CROs. If your wheelchair has been lost or damaged, then get in touch with the CROs and file a claim at the earliest. In case of damaged or lost wheelchairs, the customer may opt for replacement or repair by a vendor of their choice. Alternatively, Korean Air may arrange for the replacement or repair through their service providers. You may even get a loaner wheelchair which pertains to the safety-needs, and also meets your mobility requirements to the utmost.
Conclusion
Travel should be an empowering and comfortable experience for everyone, and Korean Air Wheelchair Assistance ensures that passengers with mobility needs can fly with dignity and ease. From personalized support at the airport to onboard wheelchair availability and seamless handling of personal or electric wheelchairs, the airline goes the extra mile to provide safe and reliable service. By prioritizing accessibility, Korean Air not only connects destinations worldwide but also removes barriers for travelers, making each journey more inclusive. Whether you’re flying for business, leisure, or family visits, you can count on Korean Air to deliver a smooth and stress-free travel experience.
FAQs
You can request wheelchair services when booking your ticket online, through your travel agency, or by contacting the Korean Air Service Center before your flight.
Yes. You may use your personal wheelchair until boarding, after which Korean Air will provide assistance. At your destination, you can request your wheelchair to be delivered to the arrival gate or baggage claim, depending on airport conditions.
Yes. Korean Air transports passenger-owned manual and electric wheelchairs, as well as walking aids, free of charge.
If you’re using an electric wheelchair, please inform the airline when booking. The battery must be removed and carried in the cabin according to safety regulations.
Yes. All Korean Air aircraft are equipped with an onboard wheelchair to assist passengers with mobility needs inside the cabin.
Yes. Passengers with disabilities can request dedicated seats in advance on Korean Air-operated flights (excluding codeshare).
The size of wheelchairs accepted depends on the cargo door dimensions of your aircraft. If your wheelchair cannot be loaded, Korean Air will assist you in finding an alternative flight, and U.S. passengers may be eligible for a fare adjustment refund.
Yes Korean Air does have seats reserved for individuals using wheelchairs or those with disabilities. They are available for those opting for economy seats on flights with the number KE. You will also find such provisions on flights operated by Korean Air excepting codeshare flights. Once you have retrieved your reservation, you can click on the Display More button. Then go to the passenger with special needs tab. And you’ll be assigned the seat reserved for individuals with disability.
