While traveling is an amazing experience, people with limited mobility, handicaps, health issues, or some other special requirements might perceive the whole process as a huge problem. Consequently, Wizz Air Special Assistance Services come to the rescue, making sure that every trip is flawless, secure, and free of worries.
Whether you need boarding assistance, help with medical equipment, or guidance at the airport, Wizz Air is with you every step of the way. In this guide, we’ll explain in detail which services are available and how to make a request to make your trip more enjoyable.
Wizz Air’s Special Assistance Services: A Brief Overview
Wizz Air strives to provide a safe, cozy, and accessible travel experience to all its customers. As per the requirements of Regulation (EC) No 1107/2006, the airline facilitates passengers with disabilities, limited mobility, or any other special condition extensively with the help of such facilities, which can be used in the airport or onboard.
Passengers with Reduced Mobility
People with limited mobility are categorized as those passengers whose physical, medical, or mental condition necessitates support or care during boarding, disembarking, during the flight, or in the event of an emergency evacuation.
You may require an accompanying adult (aged 16 or above) if you are:
- Unable to move on your own or lift up without someone’s help.
- Incapable of leaving your seat and reaching the emergency exit unaided
- Not able to communicate the safety instructions because of a cognitive, visual, or hearing impairment.
- Unable to unfasten your seat belt, put on a life jacket, or adjust an oxygen mask without assistance.
If you inform Wizz Air’s special assistance at least 48 hours prior to departure, your companion will be next to you (or in the same row) at no extra cost.
Wizz Air’s Special Assistance For Those with Hearing and Visual Impairments
Wizz Air offers a Meet and Assist service to walk you through the entire process, starting from check-in, passing security, and reaching your departure gate. You won’t have to wait in line for boarding, and the cabin crew will take care of your hand luggage, accompany you to your seat, and assist you.
If you have any hearing or visual impairment, you needn’t furnish any medical certificate to show that you are fit for travel. You will only require a medical certificate in case you’ve had a recent surgery, a heart disorder or any other ailment that may pose risk to a hassle free air travel. You have to inform Wizz Air’s special assistance team as early as 48 hours prior to when your flight departs if you would like to avail of their meet and assist service.
Wizz Air’s Regulations for Those Travelling with Guide Dogs
Dogs specially trained as guides or for assistance to disabled persons are allowed to travel at no cost in all flights within the EU, as well as on flights from the EU to non-EU countries. Only one dog per flight is allowed, and it must not occupy a seat.
You must notify the airlines at booking and provide:
- A valid certificate confirming that your dog is a trained assistance animal
- Documentation that is necessary according to your departure and arrival countries
No other animals or emotional support animals are permitted.
Wizz Air’s Regulations for Travel During Pregnancy
For the safety of both mother and child, specific travel limits apply to expectant mothers.
- Travel Limit: For a single pregnancy, you are allowed to fly until the 34th week. If it is a multiple pregnancy (twins or more), the restriction is up to the 32nd week.
- Medical Certificate: After the 28th week, you must have a medical certificate stating that you are fit to travel. The certificate should be issued no more than six days before the date of the flight. These precautions guarantee that you will be able to travel with ease and that the cabin crew are prepared to assist in case of any unexpected health concerns.
Wizz Air’s Special Assistance for Passengers Travelling with a Broken Leg
Traveling on a plane with a fractured leg may be difficult, but planning can make it easier.
- Special Seating: Before your trip, get in touch with the airline’s Special Assistance team to talk about the best seating arrangement for you.
- Extra Comfort Measures: The crew offers you more space for your legs, helps you enter the aircraft, and makes arrangements to reduce your movement during the flight.
You must note that if you have a fracture because of which you are facing trouble in bending your knee, then buying an extra seat is a mandate.
Wizz Air’s Rules for Passengers Affected by a Contagious Disease
If you are suffering from, or have recently recovered from, an infectious disease, a number of strict rules will be enforced for your safety, as well as the safety of other passengers and airline staff.
You must show a certificate of fitness to fly. The certificate must have been issued no more than six days before your scheduled departure. If a passenger experiences any deterioration of their health, because of these conditions, then Wizz Air won’t hold any liability for the same. You must also inform Wizz Air’s call centre 48 hours prior to your flight.
Wizz Air’s Policy for Travelers Using Medicine or Medical Equipment
For those who need medical care while travelling, airlines offer assistance with medication or equipment during the flight.
- Oxygen Supply: If you require extra oxygen during your journey, arrangements can be made with prior notice. You can carry and use POC (Portable Oxygen Concentrator) not containing liquid oxygen or compressed gas. However, you would have to provide a detail about the equipment’s nature, and even submit a Fit to fly form. The issuance of the fit to fly form has to be in six days of your flight’s departure, not earlier than that.
- Special Devices: Medical equipment like CPAP machines or nebulizers can be brought on the aircraft in a switched off condition though. For this, the fit to fly form isn’t needed. However, to use them onboard the submission of the form is mandated within six days of your flight’s departure date.
What Rules Do Wizz Air Have For Those with Nuts and Peanut Allergy?
An aircraft devoid of peanuts isn’t guaranteed. Other passengers might get their peanut products onboard, and Wizz Air doesn’t have a say in the same. Therefore, getting medicines to control your allergy, alongside carrying your food is advised. When onboard, do let the crew know of your allergies.
Also Read: Wizz Air Wheelchair Assistance
How to Request Wizz Air’s Special Assistance
In case you need a special service, you must notify Wizz Air no later than 48 hours before your time of departure. You can make the service request in person at the airport before the check-in closes.
Note: Wizz Air cannot guarantee that the service will be delivered if your request has been submitted after the check-in closing time.
Request During Booking or After Booking
You can request special assistance in multiple ways:
- Online: At the time of your booking or when your ticket is already confirmed, access your WIZZ Account, select your reservation, and tap Special Assistance.
- Live Chat – Engage with a Wizz Air representative directly for instant support.
- Email – Write to specialassistance@wizzair.com reporting details of your request for special assistance only; the mailbox will not be utilized for complaint handling or any other type of inquiry.
- Call Centre – Reach out to the Wizz Air Call Centre for one-on-one support.
At the Airport
When travelling with special assistance needs:
- To allow the team to perform all the necessary procedures, check-in should be done at the airport no later than 2 hours before the scheduled flight.
- Visit the help desk set up at the airport and ask for assistance before check-in closes.
Conclusion
Wizz Air Special Assistance Services aims to help any passenger travel by air safely and easily. A preparation and an advance notice to the carrier will help you get the proper assistance for your trip. In case you require physical help, have a medical condition that needs support, or require assistance while boarding the plane, Wizz Air’s staff will be at your disposal during the whole procedure. Your convenience and access to the services will always be the first consideration.
FAQs
If you require special assistance, then you have to send a request at least 48 hours before the departure so that the proper arrangements can be made.
Wizz Air supports passengers who have a temporary mobility restriction. For instance, a passenger who has a broken arm and is travelling in a cast is supported by Wizz Air if informed in advance.
Indeed. Transportation of wheelchairs for personal use and other mobility aids is done at no cost. You need to inform Wizz Air in advance so space can be arranged.
Only if they have some other medical problem that makes it impossible for them to fly. In such a case, a certificate stating that they are fit to fly should be issued a maximum of six days before the flight.
Of course, certified guide and support dogs are allowed on planes that are traveling within and out of the EU. Documents must be presented no later than 48 hours before departure.
Yes, you can, but you should keep in mind that Wizz Air doesn’t provide you with a refrigerator bag. You may bring your own without any charges. You must bring along a medical certificate confirming your usage of the medications in the course of your trip. If needed you may have to show your document to the security at the airport.
For those with a coronary disease or any condition of the brain, heart, or chest, travelling will only be possible after furnishing a certificate which indicates that you are fit to fly. The same goes for individuals who underwent a surgery. The certificate should be in six days from your travel date.
