Asiana Airlines Special Assistance

Asiana Airlines is a South Korean airline which is committed to making your flight safe, and comfortable. Understanding that some travelers may require additional care or specific accommodations, the airline offers a comprehensive range of special assistance services. Whether you or your travel partner flying with a disability, have a medical condition, or need extra support for any reason, Asiana Airlines special assistance team ensures you are looked after throughout your journey. This write-up provides a detailed overview of the services available, helping you plan ahead with confidence. So, keep on reading!

Look at Asiana Airlines Special Assistance Services:

Asiana Airlines has made it their goal to guarantee safety, comfort, and ease from takeoff to landing since they recognize that some passengers require a little additional attention.  Below is an overview of the kind services you can expect.

1. Asiana’s Special Assistance for Elderly Passengers (70+):

Asiana Airlines special assistance offers tailored assistance to solo travelers aged 70 and above, ensuring their experience is smooth and supported throughout the journey.

Who’s Eligible?

Elderly passengers aged 70 or older flying without a guardian on any Asiana-operated flight excluding codeshare routes.

What Services Are Offered?

Here is what they have to offer: 

• Dedicated Check-in Counters: Skip the line at select airports with access to a special check-in area.
  
• Staff Escort After Immigration: Once you clear security and immigration, a staff member will walk you to your boarding gate.
  
• Mobility Support: Wheelchair or electric cart service available—especially at Incheon International Airport.
  
• Help Onboard: Asiana Airlines special assistance’s crew members assist with filling out any required immigration forms.
  
• Arrival Assistance: On reaching your destination, Asiana staff will be ready to help you through immigration, baggage claim, and escort you to the arrival gate.

Important Points to Remember:

• At airports like San Francisco (SFO) and Los Angeles (LAX), immigration assistance upon arrival is not permitted due to local regulations.
  
• This service does not include help with carrying or paying for baggage services.
  
• Elderly travelers may avail of the similar immigration, and custom lines, like the others do. 
• At Incheon Airport, head to Counter B32 at least 2 hours before your flight.
  

Connecting Flights? Here’s What to Expect:

• Transferring to Asiana: Request assistance at Asiana’s service counter at the transfer airport.
  
• Transferring from Asiana: A staff member will help you reach your connecting airline’s counter or gate, if local circumstances allow.
  

The Special Lanyard:

Travelers who book this service are given a lanyard that helps identify them to airport staff, just keep it visible until you arrive at your final destination.

How to Request This Service?

• You can call the Asiana Reservation Center at least 7 days before departure.
  
• You must provide details like the reason for the request and the airports where help is needed.
  
• On the day of travel, arrive early and check in at the designated counter. It would be B32 at the Incheon Airport, or any of the check-in counters of Asiana at foreign airports. Ensure that you reach there at least two hours of your flight’s departure time.
  
• When you reach your destination, you have to follow the staff till the gate, which will be your designated pick-up point. However, you must remember that the staff will not wait to check if you’ve connected with the people who were to come to receive you, or if you managed to find your transportation to commute to your destination. 

2.  Asiana’s Special Assistance for Pregnant Women:

Asiana Airlines special assistance goes the extra mile to ensure expecting moms fly comfortably and safely.

Who Can Use This Service? 

Pregnant travelers, especially those flying alone, on any Asiana Airlines route (again, excluding codeshare flights).

A Few Things to Keep in Mind:

• For any pregnancy complications, you must get approval from Asiana Airlines before flying, irrespective of your term of pregnancy.
  
• Medical professionals advise avoiding travel during the first trimester and after 36 weeks.
  
• Special Rule for Saipan: Women 6+ months pregnant must carry an English-language doctor’s note confirming their due date and fitness to fly.

Guidelines by Pregnancy Stage:

• Under 32 Weeks: You will be free to travel as long as no complications are present, which includes conditions like diabetes, pregnancy-induced hypertension, or a high risk of giving birth prematurely or encountering a miscarriage.
  
• 32–36 Weeks: You will need a medical certificate and must complete a declaration form that includes:
  
  • Due date, number of weeks, complications (if any), travel suitability, and whether this is your first pregnancy.
    
  • Submit 1 original and 2 copies of a doctor’s note dated within 7 days of departure.
    
• 37 Weeks or More: Unfortunately, you cannot travel for safety reasons.
  
  • For multiple pregnancies, this restriction begins at 33+ weeks.
    

Airport Perks for Pregnant Flyers:

• Check-in at a Special Counter (when available)
  
• Priority Baggage Handling
  
• Priority Boarding: No need to wait in long lines, just board early and settle in with ease.
  

3. What You Need to Know Flying with Infants and Toddlers?

If flying with infants or toddlers on Asiana flights, here is what to keep in mind: 

Infant Age Guidelines:

• Infants are considered those between 7 days to under 2 years old.
  
• Infants under 7 days old are strongly discouraged from flying due to underdeveloped lungs and body temperature regulation. If travel is absolutely necessary, medical clearance is required.

Infant Fare Rules:

• Domestic Flights: Free of charge (no seat provided).
  
• International Flights: 10% of the adult fare (again, no seat included unless you opt to purchase one).
  
• If you are traveling with two infants, you will need to purchase a child fare for one, and that infant will have a separate seat.
  

Infant Baggage Allowance:

Domestic Flights:

• Unfortunately, there’s no free checked baggage for infants on domestic routes.
  

International Flights:

• To/from the U.S.: One piece of checked baggage (up to 23 kg/50 lbs).
  
• Other international segments: One piece up to 10 kg (22 lbs).
  
• Additionally, you may check one baby item, such as a:
  
  • Stroller
    
  • Baby walker
    
  • Car seat
    
  • Bassinet
    

Stroller Services Made Easy:

Strollers can be brought to the boarding gate and picked up at the arrival gate, subject to airport conditions.
 

Here’s how the process works:

• Check in and apply at the counter.
  
• Receive and attach a stroller tag.
  
• Check your stroller at the gate.
  
• Pick it up at your destination gate.
  

Furthermore, if you want to bring it onboard, travel strollers (max 55 x 40 x 20 cm) can be carried into the cabin if they meet storage requirements.

In-Flight Baby & Toddler Meals (International Flights):

You can feed your little one on board without any worries. You can request special meals tailored to different ages;

• Baby Meal
  
• Toddler Meal (only available on flights departing Incheon)
  
• Child Meal
  

Therefore, reserve 24 hours prior to your flight’s departure through the airlines’ reservation office. 

Baby Bassinet (International Flights):

Asiana Airlines special assistance team offers baby bassinets on select international flights for infants that meet size and weight criteria.

Business Class:

• A380, A350, B777: up to 71 cm / 10 kg
  
• A330, A321: up to 76 cm / 14 kg
  

Economy Class:

• A350: up to 71 cm / 14 kg
  
• All others: up to 76 cm / 14 kg
  

Make sure you reserve at least 48 hours before your flight. Limited quantity available, first come, first served. If your baby exceeds the height/weight limits, they’ll have to sit with you even if a reservation was made.

Availability of Car Seats On-Board

For added comfort and safety, you can request a car seat provided by the airline, or bring your own FAA-approved seat if:

• Your child is 12-24 months old
  
• Height: over 74 cm
  
• Weight: 9-18 kg
  
• You’ve paid a child’s fare for your infant below two 

Routes Available: U.S. ( Saipan not included), Sydney, and Europe 

Make the request 7 days in advance through the Asiana Reservation Center.

Bringing your own seat?

Make sure it:

• Is certified for aircraft use
  
• Fits within 17 inches (43 cm)
  
• Is installed in a window seat or center section middle seat
  
• Isn’t facing backwards if it interferes with other passengers’ seat recline

Airport Services for Families:

Traveling solo with multiple kids? Asiana has your back.

Who Qualifies?

• 1 adult traveling with two or more children under 7
  

What’s Included?

• Dedicated check-in counters (availability varies by airport)
  
• Priority baggage handling
  
• Priority boarding
  

These services apply to all Asiana routes (excluding codeshare flights).

4. Asiana Airlines’ Special Assistance for Unaccompanied Minor Services: 

Asiana Airlines offers a special Unaccompanied Minor service to provide parents and children with peace of mind if your youngster must travel without a guardian. From check-in to meeting their guardians at the arrival gate, the airline’s crew makes sure young travelers are carefully escorted through the entire process.

Who Can Use the Unaccompanied Minor Service?

• International flights: Available for children aged 5 to 12
  
• Domestic flights: Available for children aged 5 to 13
  

You can only book child and infant tickets online if they’re traveling with an adult (18+). If your child is flying alone, you’ll need to call the Asiana Reservation Center.

How the Service Works?

Here is how Asiana Airlines’ unaccompanied service functions. 

• At Departure: An Asiana employee will accompany the UM from check-in counters to the boarding gate upon departure.
• Onboard: Throughout the journey, your child is monitored by the cabin crew.
• At Arrival: When the child arrives at the airport, a different staff member will take them to the assigned guardian.

Overseas airports may not always have Korean-speaking staff. A guardian must be present both at departure and arrival locations.

Tips to Remember for Better Travel:

• You must always request the unaccompanied minor service at least 24 hours before departure via the reservation center.
  
• You need to bring completed documents like the UM/YPTA Application Form and the Parent/Guardian Declaration Form.
  
• This service is only for Asiana-operated flights. It’s not available for codeshare or connecting flights.
  
• The layover time must be under six hours for UM passengers.
  
• If a guardian is traveling in a different class than the child, the UM service is still required.

What to Expect for Unaccompanied Minor Service Costs?

Here is a breakdown of the UM service cost:

• Domestic Flights: Full adult fare applies.
  
• International Flights: Adult fare + USD 150 per flight or 15,000 mileage points.

5. Traveling with Pets On Asiana Airlines: Bringing Furry Friends Onboard

Asiana Airlines special assistance also makes it possible to bring your pets along, whether in the cabin or as checked baggage. But there are a few rules and guidelines you’ll need to follow for a smooth trip.

Reservation Timeline:

Flight Type	Deadline
Domestic	At least 24 hours before flight
International	At least 48 hours before flight

No pre-reservation means no pet travel. At Asiana, pets without prior confirmation won’t be allowed onboard.

Eligible Pets:

You can bring:

• Dogs
  
• Cats
  
• Pet Birds (1 pair per cage)
  

Each adult passenger can bring:

• 1 pet in the cabin
  
• Up to 2 pets as checked baggage
  

Therefore, children aren’t allowed to travel with pets in the cabin.

In-Cabin Travel Rules:

• Pet + carrier must weigh 7kg or less
  
• Carrier dimensions: max 21cm height, 32cm width, 45cm length
  
• Carrier must fit under the seat (note: not available in Business Class unless you’re on an A321 aircraft)
  
• Only one pet per cage, except:
  
  • 2 puppies/kittens under 6 months old
    
  • A mother and her young
    
  • 1 pair of birds
    

Therefore, pets must remain in the cage during the entire flight and can only have water—no food.

Pets In Checked Baggage

If your pet doesn’t meet cabin size or weight limits, they can be checked in as baggage:

• Total weight (pet + carrier) must be 45kg or less
  
• Carrier dimensions (L+W+H) must be 285cm or less
  
• Cage must:
  
  • Be waterproof
    
  • Have a lock
    
  • Be well-ventilated
    
  • Allow the pet to stand and move
    

No transport if:

• The cage exceeds size/weight limits
  
• The pet is under 16 weeks old
  
• The pet is pregnant, sedated, or aggressive
  
• The weather is too hot or cold
  

Please note that short-nosed breeds can no longer travel as checked baggage (as of July 1, 2019) due to health risks.

Service Animals:

Service dogs are allowed but must:

• Wear a harness
  
• Have proper ID
  
• Remain on the floor beneath your seat
  

If you’re flying to/from the U.S., check specific regulations for service animals.

Details of Pet Travel Fees:

Pet travel is subject to extra charges, even if you have no other baggage. Additional taxes may also apply at some international airports. For exact pricing, it’s best for you to contact the reservation center directly.

6.  Medical Assistance for Passengers with Health Conditions:

With cabin pressure equal to being 2,000 meters above sea level (like being on top of Hallasan Mountain), flying can be very stressful on the body. This is usually not a problem for healthy travelers, but it may pose problems if you have specific medical conditions. For this reason, Asiana Airlines sometimes requests a doctor’s note and suggests seeing your doctor in advance.

You will need to submit medical documentation if you fall under one of the following categories:

• Cardiovascular conditions like heart attacks, angina, or recent heart surgeries
  
• Respiratory issues including COPD, asthma, pneumonia, pulmonary edema, or pneumothorax
  
• Nervous system disorders such as stroke, brain tumors, or post-brain surgery recovery
  
• Recent surgeries or current hospitalization
  
• Infectious diseases or uncontrolled mental health conditions
  
• Newborns under 1 week old
  
• Anyone requiring in-flight oxygen, a stretcher, or special medical equipment
  

How to Submit Medical Documents?

Here is the procedure for submitting the documents. 

For flights outside the U.S.:

• You need to fill out the Incapacitated Passenger Form when making your reservation
  
• Submit your physician’s air travel approval at least 2 business days before departure or 1 week if a stretcher is needed.
  

For U.S. arrivals/departures:

• Your doctor must complete the Asiana U.S. Medical Certificate within 10 days of departure
  
• Submit the form at least 2 business days before your flight or 72 hours for in-flight oxygen, 1 week for a stretcher.

• Forms are available for download on the Asiana Airlines website.

Infants & Babies:

Due to their immature lungs and incapacity to control their body temperature, newborns younger than one week are usually not recommended to fly. If you can not avoid traveling, you will need Asiana’s prior consent. Babies older than seven days are allowed to fly and can utilize a cabin bassinet, but reservations are required.

Also Read: Asiana Airlines Wheelchair Assistance

Elderly Travelers Who Need a Little Extra Help:

Older passengers with chronic conditions or mobility concerns should consult their doctor before booking. If needed, Asiana can arrange:

• Wheelchairs
  
• In-cabin assistance
  
• Airport electric vehicle transport
  

You must notify the airline early so they can make proper arrangements. A medical referral may be required.

Passengers with Allergies:

If you are allergic to animals or specific substances, you can:

• Request a seat away from pets (subject to availability) if you are allergic to them
  
• Bring necessary medications and carry them off the flight afterward
  
• Bring syringes for emergency use, with a doctor’s note for security clearance
  

While Asiana does its best to accommodate you, availability may limit their ability to move your seat.

Passengers with Disabilities:

Asiana Airlines offers a wide range of accessibility services:

• Wheelchairs and airport stretchers
  
• Electric carts
  
• Family Service for travelers with intellectual or developmental disabilities
  

Just remember: requests like airport stretchers must be made at least 1 week in advance, along with the required forms and doctor’s note.

Diabetic Travelers:

If your diabetes is stable and managed with medication or insulin, you’re clear to fly. However, if you’re carrying insulin syringes on board:

• You need to submit 2 copies of your doctor’s note
  
• Safely dispose of used syringes on your own after the flight
  

Implanted Medical Devices:

For those with pacemakers, insulin pumps, or spinal stimulators:

• Flying is fine if your condition is stable and you can manage yourself.
  
• 2 copies of your doctor’s note are needed to clear security screening.

Conclusion:

To sum up, Asiana Airlines’ committed special assistance offerings highlight the company’s steadfast dedication to giving every traveler a secure, comfortable, and legitimate journey. By providing a wide range of assistance, from pre-flight planning to in-flight medical attention, the airline guarantees that passengers with particular need are attended to with skill and knowledge at every turn. To ensure a smooth and organized trip, we advise any passengers who need assistance to get in touch with our customer support team beforehand.

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