Arajet Wheelchair Assistance

Flying should be easy and accessible for everyone. Arajet knows and understands this fact, thus attempting to walk the extra step to ensure that passengers with reduced mobility are made to feel comfortable, and convenient during air travel. Whether you need help getting to the gate, navigating connections, or moving through the airport upon arrival, Arajet’s wheelchair assistance services are designed to support you every step of the way. 

These services are there for you at every stage, whether you need help to get to the departure gate, assistance during connections, guidance through the airport after landing, and much more. Arajet also offers special assistance tailored to your needs, so you can request support for visual or hearing impairments, mobility challenges, or any other condition that requires a little extra care. 

All the Details of Arajet’s Wheelchair Assistance

If you or a travel companion needs a wheelchair, it’s best to request this service from Arajet when you book your flight. 

While you can make the request later, it’s highly recommended to do so at least 24 hours before your flight’s departure. You can easily arrange this by contacting the Arajet customer service center. 

This advance notice is crucial as it gives the airline team ample time to prepare and guarantee that all your specific needs are met. When you plan, it helps the Arajet Airlines wheelchair assistance program to provide efficient service, ensuring a comfortable flying experience without a hitch.

Available Wheelchair Services At the Airport 

Arajet Airlines offers complimentary wheelchair assistance at the airport, assisting passengers with getting to their departure gate, connecting flights, or navigating the arrival terminal. 

To utilize this service and ensure a smooth experience, passengers should arrive early, as check-in opens three hours before the scheduled departure. 

If you’re bringing your own wheelchair or mobility aid, Arajet will check it in as hold baggage free of charge, and you’ll receive a baggage receipt. This ensures a hassle-free journey for passengers needing assistance.

How to Transport Your Wheelchair On An Arajet Flight?

Arajet Airlines carries both manual and battery-powered wheelchairs free of charge as part of its commitment to accessible travel. However, specific safety guidelines apply:

• Non-spillable battery-powered devices are accepted as long as the battery is securely contained, plugs are protected from short circuits, and the wheelchair is properly fastened to prevent movement or damage during loading.
  
• Acid as well as wet cell batteries belong to the hazardous material group and aren’t allowed onboard. Travelers should consult Arajet’s conditions of carriage for full battery-related requirements.

When Does Arajet Require Passengers to Travel with an Attendant? 

Travelers with reduced mobility can generally travel independently. However, if you cannot support yourself in the case of an emergency evacuation, Arajet Airlines requires that you travel with a capable adult attendant. Moreover, the attendant must be at least 16 years old, free of any limitations, and will need to purchase their own ticket at the standard fare.

Arajet’s Special Assistance Services 

If you have reduced mobility, a sensory or mental impairment, or a temporary condition like a recent surgery, plaster cast, or pregnancy, it’s important to let the Arajet Airline special assistance team know when booking your flight. This helps us prepare any special services you might need for a comfortable journey. 

Also, if you’re carrying medical equipment or medications, be sure to mention that too. To avoid delays at the airport, try to arrive at least 3 hours before your flight and bring along any necessary medical documents or certificates. 

Arajet’s Special Assistance for Travelers Traveling with Infants and Children:

When you are traveling with children, and infants on Arajet Airlines, here is what you should make note of: 

• If you are taking your kids on a trip, team Arajet Airlines special assistance is thrilled to have families join them. Infants can be permitted to fly if they are a minimum of eight days of age. Under no circumstances will infants under the age of eight days be allowed to travel.

• You must buy a regular ticket at the full rate available at the time of booking if your child is two years old or older, or if you would prefer that your infant sit in their own seat while using an authorized child restraint device. To guarantee compliance, Arajet Airlines advises reviewing their Conditions of Carriage for all the specific instructions pertaining to infant travel seats.

• Only five percent of the base fare plus all applicable taxes and levies will be charged to parents who choose to hold their baby on their lap. However, please be aware that each adult may bring up to two newborns on their trip for safety reasons; only one of them may sit on your lap, and the other must take a paid seat.

• When flying with a newborn, you are allowed to bring one more personal item onboard for them. This item must be within 40x25x20 cm in size and should have a weight not exceeding 6 kg. 

• Therefore, if you are bringing a travel seat or a stroller, they will tag it for you if you simply check it in at the airport counter. It is available for use throughout the terminal before boarding. You may collect it from the baggage carousel upon completing your travel. 

• Additionally, a 16-year-old or older adult must travel with minors under the age of 16, as they aren’t permitted to travel as UMs (Unaccompanied Minors). 

Get Special Assistance if Bringing Pets on Board:

Arajet keeps things simple; only cats and dogs are allowed, and they must travel in the cabin. Pets cannot be checked in as cargo, and each passenger is allowed only one pet per flight. 

The pet must travel in a soft-sided carrier (max 40x25x20cm) with a combined weight under 10kg. Moreover, no handbags or hard cases are allowed. You cannot remove the poets from the carrier throughout the flight, unless there’s any need for inspection.  

Arajet Airlines’ special assistance prioritizes passenger safety by limiting the number of animals per flight. Because of this limitation, if you intend to travel with your pet, it is highly advised that you make reservations in advance to guarantee their place on board. 

Pets are accepted for a fee, and documentation from the origin and destination countries is required. Animals under 8 weeks, aggressive breeds, bracycephalic breeds or any pet that might disrupt others will not be allowed.

Assistance for Service Dogs

If you are traveling with an assistance or service dog, Arajet Airlines special assistance allows up to two trained dogs in the cabin, free of charge. Your dog must fit on your lap (if small enough) or within the foot space of your seat. If your canine requires more space, you may buy an additional seat, or opt for a flight having adequate space. 

Moreover, if you are traveling to/from the U.S, you will need to complete the DOT Service Animal Air Transportation Form, and if the dog is entering the U.S., the CDC Dog Import Form is also mandatory.

Guidelines for Emotional Support Animals (Cats and Dogs Only):

Here are some points to consider when traveling on an Arajet flight with an emotional support animal. 

• If you are considering traveling with your Emotional Support Animal, Arajet Airlines’ special assistance team welcomes one cat or dog to accompany you in the cabin. 

• Emotional support animals must be accommodated comfortably on your lap (if it is smaller than a 2-year-old kid)) or in your personal foot space, ensuring aisles and exits remain clear for everyone’s safety.

• To fly with your ESA, you’ll need a letter from a licensed physician, written on their official letterhead and dated within the last year, explaining your need for the animal. 

• Keep in mind there’s a fee for ESA travel, and cabin space is limited. So, to avoid any last-minute hassles, it’s a good idea to book your flight well in advance.

Arajet’s Special Assistance for Pregnant Travelers:

At Arajet, you will travel with complete comfort and safety even when you’re flying with a baby on the way. Although flying while pregnant is generally safe, there are a few essential regulations to follow to make sure your trip goes well.

There are not any significant regulations on traveling with Arajet if you are up to 30 weeks pregnant. Their team always advises consulting your physician to ensure that everything is in order before your vacation.

This airline will require a little more paperwork for expectant mothers who are between 30 and 35 weeks along. At the airport, you will be required to sign a waiver or provide a medical certificate. By signing this waiver, Arajet assumes no liability for any pregnancy-related problems that may occur during the flight.

Moreover, Arajet Airlines special assistance team does need a medical document that satisfies certain requirements if you are 36 weeks or more along in your pregnancy. It has to be:

• To guarantee that your medical certificate accurately represents your current state of health and pregnancy, it must be dated no more than 10 days prior to your departure.

• Your medical certificate should be written in either Spanish or English, which are languages that airline staff can easily comprehend, to prevent any delays or misunderstandings during check-in.

• To assist the airline in determining travel safety, the certificate must include your expected due date and the extent of your pregnancy.

• It should specifically say that your pregnancy is going without difficulties, guaranteeing you are medically certified for plane travel without posing any health hazards.

• To prevent identity problems at check-in, the certificate must precisely match the name on your reservation and state that you are “fit to fly.”

• However, certifications from midwives or nurses are not accepted for use on airplanes; only documents signed and formally stamped by a certified physician will be accepted.

Arahet authorities may deny boarding if they determine that air travel could put the mother or the baby or both in danger. 

Special Assistance for Passengers with Other Medical Conditions:

The Arajet Airlines special assistance policy is designed to address various health-related needs while prioritizing safety and compliance with international aviation regulations. Keep reading to learn all the details.

1. Medically Compromised Passengers:

If you are travelling with existing medical conditions, you must provide a medical certificate from your attending physician. This certificate must clearly state that the passenger is fit to fly and can complete the journey without extraordinary medical support.

• The certificate must be issued no more than 10 days before the initial domestic or international flight.
  
• Failure to present a valid certificate may result in denied boarding if there’s a reasonable doubt about the passenger’s ability to fly safely.

2. Traveling with a Communicable Disease:

Travelers diagnosed with a communicable disease may still be permitted to travel if they provide a medical certificate confirming:

• The condition is not transmissible during the flight, or
  
• The precautionary measures that will prevent its transmission onboard.
  
• This certificate must also be issued within 10 days of each flight.
  

Therefore, Arajet may deny boarding when inadequate documents are presented, or the passenger’s condition it such that it may put the other travelers at risk of contraction. 

3. Prepare Your Medications & Devices for Travel:

To ensure proper access during the flight:

• All prescription medications should be carried in your hand luggage.
  
• Do not store medications in checked baggage.
  
• If your medication requires injection, carry the doctor’s prescription, especially for security clearance.
  
• The Arajet Airlines staff are not trained to administer injections, so passengers must be self-sufficient or travel with someone who can assist.

Portable Medical Devices (PMDs):

If you are traveling with a portable medical device, Arajet requests that you inform them:

• At the time of booking, or
  
• By calling their Call Centre at +1 (305) 404 9382 (free of charge).
  

Devices permitted onboard include:

• Dialysis machines
  
• External defibrillators
  
• Life vests
  
• Nebulizers
  
• Ventilators
  

These can be carried free of charge and do not count toward your carry-on baggage allowance. However:

• Oxygen cylinders or gas canisters are strictly prohibited.
  
• Devices must be FAA-approved and operated by passengers aged 16 or older, or they must travel with a capable companion.

Portable Oxygen Concentrators (POCs):

POCs and similar devices are allowed onboard if they meet FAA and IATA regulations. If you are using POCs, you must:

• Bring enough battery power for 150% of the flight time, including layovers.
  
• Ensure devices are in working condition and batteries are properly packaged to prevent short-circuiting.
  
• Be able to monitor alarms or travel with someone who can.
  
• Devices must conform to the IATA Dangerous Goods Manual.
  

Therefore, these devices are treated as assistive equipment and are not subject to extra baggage fees.

Airjet’s Special Assistance for Passengers with Visual and Hearing Impairments

Arajet Airlines offers special support for travelers with visual or hearing challenges:

• You can indicate your needs during booking via the drop-down menu or by calling the service center.
  
• Passengers with severe impairments who cannot communicate with staff must travel with a companion aged 16 or above.
  
• If you require terminal escort service, notify staff at the check-in counter—this is provided free of charge.
  

Furthermore, it is important to note that Arajet staff will not assist with personal tasks, such as eating, toileting, or administering medications.

Conclusion

With a strong commitment to accessibility and inclusion, Arajet Airlines is transforming air travel. From complimentary wheelchair services and support for medical equipment to assistance for passengers with visual, hearing, or mobility challenges, Arajet goes the extra mile. Their special assistance rules are intended to guarantee that every traveler has a comfortable, secure, and courteous trip, regardless of whether they are traveling with children, pets, or a medical condition. The secret to getting smooth assistance during your travel is to plan and let the airline know about your needs when you make your reservation.

FAQs