Vietjet Air Wheelchair Assistance

If you need wheelchair assistance while flying with Vietjet Air, it’s best to plan ahead to make your journey as smooth as possible. For travelers who have restricted mobility, Vietjet Air wheelchair assistance makes flying pleasant and comfortable for them. Additionally, from mobility assistance to services tailored for travelers with visual or hearing impairments, knowing what Vietjet Air offers can really make a difference. This article takes you through the airline’s wide range of wheelchair and special assistance options, helping you prepare for a smooth and hassle-free journey. 

Explore Vietjet’s Wheelchair Assistance Options

VietJet Air classifies its wheelchair services into three categories, depending on the passenger’s level of mobility:

• WCHR (Wheelchair for Ramp):

This service is for travelers who can walk up and down the aircraft steps and make their way to and from their seat independently but require help traveling across the airport ramp or longer distances to/from the aircraft.

• WCHS (Wheelchair for Steps):

If you are unable to manage stairs but can walk to your  seat on the plane, you can opt for this service. Assistance is provided across the ramp and up/down the stairs.

• WCHC (Wheelchair for Cabin):

For travelers who are completely immobile, this service includes support from the airport to the aircraft, up and down stairs, and assistance to and from their cabin seat.

What Are the Conditions to Apply For Vietjet’s Wheelchair Assistance?

To ensure proper arrangements, VietJet Air wheelchair assistance has established several important guidelines:

• Advance Booking Required:

You must request wheelchair assistance at least 24 hours before departure. This can be done through any VietJet Ticketing Office or by contacting the VietJet Contact Center.

• Medical Fitness for Travel:

You must be in stable health to undertake the flight. If you have a medical condition, a medical clearance form is required to confirm that they are fit to fly.

• Service Availability: 

The number of wheelchair passengers accepted per flight is limited and may vary depending on operational considerations. Moreover, early notification is highly recommended.

• Accompanied Travel Requirement (WCHS):

WCHS passengers must be accompanied by someone aged 18 or older who is capable of assisting them, especially with stairs and onboard movement. Each accompanying person can only assist one WCHS passenger per flight.

• Limitations for WCHC (Cabin Wheelchair) Passengers:

VietJet Air does not provide onboard wheelchairs. Travelers who need full mobility support and agree to this limitation may be carried as WCHS travelers. In such cases, full support is available until they board the plane, but they must manage without a wheelchair inside the cabin.

2. Vietjet Air’s Special Assistance for Blind Service:

Travelers who want additional assistance throughout their journey who are partially or totally blind might use this service.

• If you’re flying with a companion: 

You will be handled like any other traveler if you are flying with a companion. Your companion must be able to provide help and be at least 18 years old. Up to two blind persons may travel with one partner.

• If you’re flying solo: 

If you are traveling alone, you must submit a request via VietJet’s ticket office or contact center at least 24 hours before your departure. In addition to having family or friends help you at the airports of departure and arrival, you must be able to handle everything on your own during the journey.Vietjet allows no more than travelers with visual impairment per flight , who should be quite self sufficient enough to journey on their own. 

3. Vietjet Air’s Special Assistance for Deaf Service:

Service for Deaf Passenger: This service supports passengers who are deaf or hard of hearing.

• With a companion: 

You’ll be admitted just like any other passenger, and no extra document will be needed to validate your condition. There isn’t a specified limit to the number of passengers with hearing impairment that may travel on a Vietjet flight. The companion must be 18+ and must be audibly sound, capable of assisting the individual with hearing impairment throughout the journey. 

• Without a companion:

Be sure to provide VietJet at least 24 hours’ notice before your departure. You are set to travel as long as you can handle things on your own throughout the schedule. Not more than eight unaccompanied passengers with hearing impairment are permitted on each Vietjet’s flight. 

Passengers with speech impairment do not require any documentation to travel onboard. 

4. What Assistance Does Vietjet Air Provides for Extra Seat:

If you need more room to fly comfortably, VietJet Air’s special assistance offers extra seat services for oversized passengers or anyone who prefers additional space during the flight. With extra seat services, passengers have the privilege of occupying two adjacent seats on the same flight.

• How to book an extra seat?

You must get in touch with VietJet’s contact center, ticketing office, or your booking agent. You will need to purchase an additional ticket at the time of booking for the extra seat.

5. Vietjet’s Special Assistance for Pregnant Women:

Expecting moms are totally welcome to fly with VietJet. Just be sure to follow a few easy guidelines to keep both you and your baby safe during the journey. Whether it’s a short trip or a long haul, VietJet makes sure you travel comfortably and with peace of mind.

• At check-in:

It is important to inform the airline employees about your pregnancy and to complete and sign the indemnity form before your travel.

• Pregnancy between 27–32 weeks: 

You will need a medical certificate from your doctor stating that both you and your to-be-born are fit to fly. This certificate must be issued within 7 days of your travel date.

• Over 32 weeks pregnant: 

If you’re over 32 weeks pregnant, VietJet won’t be able to let you fly for safety reasons. It’s all about ensuring your well-being and that of your baby. They have strict policies in place to avoid any risks during travel this late in pregnancy.

• Extra precautions apply if:
  
  • You are pregnant with twins or more
    
  • You have conceived via artificial insemination
    
  • Your pregnancy has complications, and the fetus isn’t in a satisfactory condition.
    In these cases, you’ll need to go through medical clearance before flying.

6. What Special Assistance Does Vietjet Provide for Infants (INF)?

Infants are defined as passengers under 2 years old on the departure date. Healthy babies are welcome on board Vietjet, but before travel, a baby must have a medical clearance if they have a special medical condition or were born before their due date.

• Essential details to remember:

If you have an infant onboard, here are some points to keep in mind if you plan to travel with them on a Vietjet Airlines flight. 

• Travel is not permitted for infants younger than 14 days of age.
• An adult (18 years of age or older) who does not require special help must accompany each infant.
• Only one infant and one adult may travel together.
• Infants have to sit on an adult’s lap.
• Depending on the kind of aircraft, different numbers of infants may be permitted on each flight

7. Children (CHD) Aged 2 to Under 12 Years:

Children aged 2 to under 12 must travel with an adult who’s at least 18 years old and not someone needing special assistance. This ensures the child has a capable guardian throughout the journey to help with any needs.

Here’s how many little ones an adult can accompany:

• 1 Infant + 1 Child under 6 years, or
  
• 2 Children under 6 years,
  
• For children aged 6 and older, there’s no limitation on how many one adult can accompany.

8. Special Assistance for Unaccompanied Minors:

Children ages 6 to under 12 who are traveling alone can use VietJet’s Unaccompanied Minor service. This service, which is offered on both domestic and international flights, guarantees that young passengers are looked after from check-in to arrival, giving parents peace of mind and providing kids a safe, supervised travel experience.

What’s needed:

• Book at least 24 hours before departure via Vietjet’s booking offices or Contact Center.
  
• Submit a Registration Form and Consent Form.
  
• A guardian or parent must be present at both departure and arrival terminals for handover.

9. Vietjet’s Special Assistance for Young Passengers Traveling Alone (YPTA):

Travelers between 12 and under 14 years old traveling alone are considered young solo travelers and may require special assistance for a smooth, safe journey. The same conditions as for Unaccompanied Minors apply:

• Reservations must be made at least 24 hours before the scheduled flight via the Vietjet Special official website or call center in order to guarantee appropriate arrangements.
• Before departing, travelers must turn in their completed Registration and Consent Forms. These documents give the airline the necessary information and permission to help the minor passenger.
• In order to ensure a safe handover, designated guardians must be present to help the child check in at departure and to quickly meet them upon arrival.

10. What’s Not Available During Your Journey?

While Vietjet Air special assistance team aims to be supportive, the airline does not offer:

• Baby bassinets,
  
• Stretcher services,
  
• Oxygen services.
  

So if you require these, it’s best to check with a different carrier or arrange alternative support in advance.

11. Vietjet’s Special Assistance for Elderly Passengers:

Vietjet Air’s special assistance team welcomes senior passengers aged 60 and above. If any assistance is needed, travelers can request special support either while booking their ticket or directly at the airport to ensure a smooth and comfortable journey.

Priority is provided at:

• Vietjet ticketing counters,
  
• Check-in areas,
  
• Boarding and while onboard.
  

This includes elderly travelers, pregnant women, disabled passengers, war veterans, and those traveling with infants.

12. Special Assistance if You Flying with Pets- SKY PET

VietJet now lets you bring your furry friends, dogs and cats, right into the cabin with you, but only on domestic flights within Vietnam. It’s a great option for pet lovers who want to keep their companions close during travel. Just be sure to follow their pet travel guidelines!

• Steps to book:

• You must call the Vietjet Call Center at (+84) 19001886 in order to request special services or assistance. You will be led through the procedure by their agents.
• Booking flights and requesting any necessary special help can be done in person at any official Vietjet ticketing office, in addition to online and over the phone.
• To allow the airline ample time to make the necessary preparations, make sure you reserve the help or service you need at least 24 hours before departure.

13. Who Needs Medical Clearance Before Flying?

Travelers must undergo medical clearance before their flight if they meet any of the following criteria:

• Unable to Care for Themselves Due to Mental Conditions:

Passengers with severe mental health issues that impair their ability to care for themselves or interact safely with others during the flight require prior medical approval.

• Injured or Seriously Ill Passengers:

Travelers with injuries or illnesses that could potentially disturb other passengers or worsen during the flight must seek medical clearance.

• Pregnant Passengers (Special Circumstances):

• Pregnant with twins or more
  
• Pregnancy achieved through artificial insemination
  
• Abnormal fetal development

Therefore, these passengers may face higher health risks in flight and are subject to stricter screening and documentation.

• Infants with Unusual Health Conditions:

Premature babies or infants with significant medical issues must receive a health assessment before traveling.

• Passengers with Aggravating Medical Conditions:

Passengers with conditions such as:

• Lung diseases (e.g., COPD)
  
• Ear or nose disorders
  
• Recent fractures or surgeries
  
• Early-stage pregnancy via IVF
  
• Serious allergies
  
  
• Passengers with Contagious Diseases:

Those with communicable diseases, such as chickenpox, tuberculosis, measles, mumps, must not fly until they are deemed non-infectious and safe to travel.

• Conditions for Acceptance On Vietjet Flights

Here are some conditions that passengers must adhere to, in order to travel on Vietjet Air flights: 

Accompaniment Requirements:

• Passengers able to care for themselves: May fly without an escort.
  
• Passengers unable to care for themselves: Must be accompanied by an adult (18 years or older) who is physically capable of assisting them throughout the flight.
  
  • One escort can accompany only one medically dependent passenger.
    
• Health Certification:

To receive approval to fly, affected passengers must submit a health certificate that meets these standards:

• Where to obtain it:
  
  • Vietnam: 

Certified hospitals or clinics at the central, provincial, city, or district level, including private and international medical centers.

• Other countries: 

Licensed medical centers recognized by local health authorities.

• Health certificate must:
  
  • Be issued no more than 7 days before the travel date.
    
  • Be completed using the airline’s standard health certificate form.
    
• Conditions for Denial of Boarding:

Travelers may be refused carriage if:

• Their condition is likely to deteriorate during the flight.
  
• Their illness is disruptive or offensive to fellow passengers (e.g., severe symptoms, visible infections).
  
• Pregnant passengers who meet the special criteria do not provide a completed Declaration of Indemnity form.
  

Conclusion:

No matter your ability, age, or situation, VietJet Air’s special assistance services guarantee a safe and comfortable flight experience for every passenger. A wide range of needs are met by VietJet, from specialized wheelchair assistance and support for passengers with sensory impairments to specific services for pregnant women, newborns, senior citizens, and even pets. 

Early preparation is essential, including meeting health and documentation standards and giving the airline at least 24 hours’ notice. VietJet Air’s special support services are intended to make your trip easier and more accessible at every stage, regardless of whether you are traveling alone, with a kid, or with a medical condition.

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