Traveling with a wheelchair requires specific considerations, and Air Tahiti Nui is committed to ensuring a comfortable and smooth journey for all passengers requiring mobility assistance. The airline provides complete assistance tailored to your specific needs, whether you need a wheelchair for mobility at the airport or on board. To make sure everything is set up ahead of time, you can request Air Tahiti Nui wheelchair assistance services as soon as you book your ticket. Assistance with check-in, security checks, boarding, and disembarkation is provided by qualified employees. Key details about Air Tahiti’s wheelchair assistance services are included in this guide to help you comprehend the procedure and what to anticipate, guaranteeing a worry-free, easy, and accessible travel experience.
How to Book Air Tahiti Nui Wheelchair Assistance Services
Air Tahiti Nui wheelchair assistance offers free transportation of mobility aids, enhanced airport access, and individualized support from the time of booking until you reach your destination. All of these services are customized to match your unique needs. Here is a guide on how you will book their wheelchair services.
Through A Representative:
You can request special services, assistance, or information by directly contacting your dedicated Air Tahiti Nui sales representative, ensuring personalized attention and seamless travel arrangements.
Via your travel agent:
Coordinate and request travel assistance through your travel agent, who can communicate with Air Tahiti Nui on your behalf for smooth booking and service accommodations.
Online during the booking process:
Easily make a special service request online during the flight booking process or later by providing information via the “Contact Us” section of the Air Tahiti Nui website.
Air Tahiti Nui Wheelchair Assistance for Passengers with Motor Disabilities: Can You Bring Your Own
You can bring your own wheelchairs on Air Tahiti Nui flights. However, there are some rules and regulations for the same, as stated below:
Manual Wheelchairs:
Passengers using manual wheelchairs often need to retain their mobility device as long as possible. Air Tahiti Nui’s wheelchair assistance team handles this by allowing passengers to keep their wheelchairs until the aircraft gate or boarding gate (if an aerobridge is unavailable). Depending on the airport’s amenities, the wheelchair is either returned at the aircraft door or inside the terminal upon arrival.
You will need to include important information about your wheelchair, such as its type, dimensions, weight, and foldability, when you book your flight. This aids the airline in making the preparations required for secure transportation.
Electric Wheelchairs:
In most cases, electric wheelchairs must be checked in as luggage and will be given back to travelers at baggage claim once they arrive. Passengers must make their request at least 48 hours before departure in order to ensure the safe handling and transportation of electric wheelchairs. Airlines closely examine the wheelchair’s battery kind and condition because if it does not satisfy safety regulations or presents any risks, transportation may be denied. Always review airline-specific policies beforehand.
Battery Safety Requirements When Carrying Wheelchairs On Air Tahiti Nui Flights
Here are some important considerations regarding the batteries of your wheelchair:
Reversible (dry or lithium) batteries:
- The battery can remain attached to the wheelchair during the flight, provided it is securely fastened to the frame and properly insulated or protected to prevent any accidental short circuits or damage.
- Before transport, ensure the wheelchair’s motor is switched to “disengaged” mode, allowing it to be manually pushed or moved easily by ground staff without risking damage to the motor system.
Non-reversible (wet) batteries:
- Special handling is necessary for transporting these batteries, and certain restrictions may apply to ensure safety. Passengers must adhere to guidelines to avoid transportation issues.
- Passengers need to consult Air Tahiti Nui during booking to understand specific transportation conditions and ensure compliance with airline safety and handling requirements.
Furthermore, to minimize the risk of loss or damage during travel, it’s advisable to pack small, detachable wheelchair components, such as cushions, footrests, or joystick controllers, separately in your carry-on or checked baggage. This precaution helps ensure these essential parts remain secure and protected.
Air Tahiti Wheelchair Assistance Services throughout Your Travel:
Whether you need help navigating the airport or in-flight mobility support, Air Tahiti Nui offers a comprehensive wheelchair assistance service to meet your individual needs at every stage of travel. You may not be taking your wheelchair along, there isn’t much to worry. You will be helped in every way by Air Tahiti Nui to ensure you have a comfortable
Airport Assistance Services:
At every airport served by Air Tahiti, passengers with disabilities or mobility impairments can request a variety of assistance services. These include:
- Mobility support from arrival to departure
- Help with check-in and baggage drop-off
- Assistance with boarding and settling into your seat
- Support during disembarkation
- Retrieval of luggage and mobility devices upon arrival
- Guidance while leaving the airport
Furthermore, in airports within the European Union and the United States, these services adhere to the requirements of European Regulation EC 1107/2006 and the U.S. DOT Part 382 regulations, ensuring consistent service quality and accessibility.
Check-in:
As per Air Tahiti Nui’s wheelchair assistance, it recommends that passengers who need assistance arrive at the airport at least three hours before departure in order to ensure the best possible service. Some airports have clear signage to make it easy for you to find your way around. Additionally, special fast-track lanes for passengers with limited mobility can expedite the security, immigration, and check-in processes.
Check-in options include:
- At the airport check-in counter
- Online via www.airtahitinui.com
Even if you check in online, you must visit the check-in counter at the airport to collect your boarding pass and confirm your assistance needs.
Baggage Allowance for Mobility Devices:
Passengers are allowed to bring certified service animals, mobility aids like wheelchairs or crutches, and necessary medical equipment for free in addition to the usual baggage allowance. The airline’s safety and transportation policies must be followed by these things. This policy guarantees a hassle-free, supportive, and smooth travel experience for passengers with medical or mobility issues.
Priority Boarding and Arrival Support:
Air Tahiti Nui wheelchair assistance offers priority pre-boarding for passengers who have requested assistance. You may also opt to disembark after other passengers, making it easier to collect your belongings.
Your wheelchair and other mobility equipment will be returned to you promptly after landing, ensuring a smooth transition through the airport.
In-Flight Services and Crew Support:
Air Tahiti Nui wheelchair assistance’s trained cabin crew are aware of your specific needs and are prepared to offer appropriate support during the flight. However, personal assistance with tasks such as meal or medication administration, personal hygiene, or toilet use is not provided. Passengers requiring such care should travel with a companion.
Onboard Accessibility Features-
Air Tahiti Nui’s aircraft are equipped with various features to enhance onboard mobility:
- Onboard wheelchairs (WCOB) for movement within the cabin
- Accessible toilets for passengers with reduced mobility
- Dedicated space for folding or collapsible manual wheelchairs (max dimensions: 33 x 91 x 107 cm or 13 x 36 x 42 inches)
Seat configurations vary by cabin class:
- Poerava Business class: Has fixed armrests
- Moana Premium class: Has fixed armrests
- Moana Economy class: Some rows have fixed armrests
For safety reasons, seats near emergency exits and certain others are not accessible to passengers with reduced mobility.
Special Equipment and Pre-Travel Notification:
If you require specific equipment or cannot use a standard seat, it is essential to notify Air Tahiti Nui at the time of reservation. The airline will assess the equipment’s compatibility with onboard safety standards in advance.
Passenger Rights and Regulations-
Air Tahiti Nui’s wheelchair assistance services comply with:
- European Regulation (EC) No 1107/2006
- U.S. DOT Part 382 “Airline Passengers with Disabilities Bill of Rights”
These regulations protect your right to accessible air travel and ensure that services meet international standards.
Additional Air Tahiti Nui Special Assistance Services:
For specific types of assistance, such as traveling with your own wheelchair or accompanied by a guide dog, it is important to provide additional information in advance. This ensures the airline can prepare the necessary arrangements to accommodate your needs. To guarantee a smooth and well-coordinated experience, you should share these details when booking your ticket, ideally no later than 48 hours before your scheduled departure.
- Flying While Pregnant with Air Tahiti Nui:
Expectant mothers flying with Air Tahiti Nui can enjoy a comfortable journey by following some essential guidelines.
Travel Requirements by Pregnancy Stage:
- Up to 6 Months Pregnant: No medical certificate is needed, though consulting your doctor before travel is recommended. Yet, it is recommended that you seek your doctor’s advice before travel.
- 30 to 35 Weeks Pregnant: A medical certificate dated within 7 days of departure is required.
- Beyond 35 Weeks Pregnant: Travel is not permitted unless accompanied by a medical escort. For details, please contact our sales team.
Comfort Tips On Board:
Regardless of your cabin class, Air Tahiti Nui’s wheelchair assistance crew is dedicated to ensuring your comfort. Consider these tips if you are traveling during pregnancy:
- Wear comfortable clothing:
To improve circulation, lessen swelling, and improve comfort on lengthy flights, choose loose, breathable, and comfortable clothing. Wearing clothing that is too tight might limit movement and make sitting for hours uncomfortable.
- Pick an aisle seat:
You can easily stand up, stretch, and move around the cabin without bothering other passengers if you choose an aisle seat. Frequent mobility lowers the risk of blood clots and helps avoid stiffness.
- Stay Hydrated:
Avoid alcohol and carbonated beverages and stay hydrated by drinking lots of water during the journey. Steer clear of alcohol and fizzy drinks as they can cause bloating and dehydration, which can exacerbate in-flight discomfort and negatively impact general health.
- Eat light:
Before and throughout your flight, choose meals that are easy to digest. At high elevations, eating heavy or oily foods can lead to indigestion and bloating, making the trip uncomfortable and exhausting.
- Buckle up Properly:
Make sure your seatbelt is properly positioned over your pelvis rather than your abdomen. For optimal safety and comfort, this prevents needless pressure on your abdomen while providing appropriate restraint during turbulence.
- Air Tahiti Nui Special Assistance for Larger-Bodied Passengers:
Air Tahiti Nui’s special assistance is committed to offering a safe and comfortable flying experience to all passengers, including those who may need extra space. Recognizing the needs of larger-bodied travelers, the airline provides clear guidance and options to ensure comfort and safety onboard.
Booking Extra Space for Comfort:
The Air Tahiti Nui special assistance team advises reserving a seat next to yours if you find that the regular seats are too small for a secure and comfortable trip, especially in Moana Economy Class. This guarantees that you have enough room to move about comfortably while following onboard safety guidelines. It is crucial to keep in mind that during the flight, every passenger needs to be seated with their seatbelts properly fastened and their armrests lowered.
Although it is not required, reserving an additional seat ensures that you can travel on the day of your choice. Air Tahiti Nui will offer a complimentary adjacent seat, if available, if you arrive on the day of departure without reserving an additional seat and it is found that one is required for safety reasons. Boarding may be refused if there are no more seats available.
Seat Dimensions and Belt Lengths:
Here are the seat dimensions and seatbelt information by cabin:
- Poerava Business Class:
- Seat width: 53 cm / 28.8 inches
- Maximum seatbelt length: 88 cm / 34.6 inches (waist circumference: ~141 cm / 55.5 inches)
- No extension belts available (3-point belts)
- Extra seats cannot be booked due to fixed armrests
- Seat width: 53 cm / 28.8 inches
- Moana Premium Economy Class:
- Seat width: 50 cm / 19.6 inches
- Maximum seatbelt length: 111 cm / 43.7 inches (waist circumference: ~147 cm / 57.8 inches)
- Extension belt (61 cm / 24 in.) available
- Seat width: 50 cm / 19.6 inches
- Moana Economy Class:
- Seat width: 44 cm / 17.3 inches
- Maximum seatbelt length: 103 cm / 40.5 inches (waist circumference: ~147 cm / 57.8 inches)
- Extension belt (61 cm / 24 in.) available
- Seat width: 44 cm / 17.3 inches
Benefits of Purchasing an Extra Seat:
When you purchase an extra seat in Moana Economy Class, you receive valuable benefits:
- No taxes or fuel surcharges on the extra seat
- A second baggage allowance
- Double Club Tiare miles for the journey
For assistance booking an extra seat, contact your Air Tahiti Nui travel advisor or your travel agent.
Additional Information for Passengers:
Air Tahiti Nui special assistance also provides key measurements and guidelines to help passengers plan effectively:
- Aisle widths:
- Poerava Business Class: 52 cm / 20.4 inches
- Moana Premium Economy & Moana Economy: 41–47 cm / 16.1–18.5 inches
- Poerava Business Class: 52 cm / 20.4 inches
- Toilet door width: 51 cm / 20 inches
- Maximum seat weight capacity:
- All classes: 150 kg / 330 lbs
- Two seats in Moana Economy: 250 kg / 551 lbs
- All classes: 150 kg / 330 lbs
- Life jacket strap length: 150 cm / 59 inches
Please note that in all classes, seats will enter safe mode beyond a passenger weight of 120 kg / 264.5 lbs, which limits electronic seat functions. Cabin crew will assist in manually adjusting seat backs and leg rests as needed.
- Sensory Impairment Assistance on Air Tahiti Nui
Air Tahiti Nui’s special assistance team offersa hassle-free travel experience for passengers with sensory impairments. If you have visual or hearing challenges, their team is here to support your journey.
Assistance for Visual Impairment:
Air Tahiti Nui’s attentive cabin crew is ready to assist passengers with visual impairments from the moment they board. You will be guided to your seat and informed about key surroundings, including emergency exits, restrooms, and seat functions like call buttons. During meal service, the crew will describe menu options and explain meal tray contents. Please note that while assistance is available in reaching the restroom, personal assistance inside the restroom is not provided.
Assistance for Hearing Impairment:
Air Tahiti Nui provides a range of in-flight entertainment with subtitled films, making it easier for passengers with hearing impairments to enjoy their flight.
Assistance for Combined Impairments:
Traveling with a designated assistant is required for passengers who have severe visual and hearing impairments. Because the assistant may communicate crucial instructions, aid in emergencies, and offer assistance at different points during the trip, this guarantees efficient communication throughout the trip and adherence to all required safety protocols.
- Traveling with a Medical Companion on Air Tahiti Nui:
Air Tahiti Nui offers special provisions for passengers who, due to personal circumstances, cannot independently meet all in-flight safety requirements. In such cases, traveling with a medical companion is essential to ensure a safe and comfortable journey.
Role of the Companion:
When it comes to helping travelers who need additional assistance when flying, a companion is essential. Throughout the trip, they are in charge of taking care of the person’s personal hygiene and physiological requirements. Furthermore, the companion makes sure the traveler follows all flight safety guidelines. In the event of an emergency, the companion is supposed to help the traveler quickly and efficiently, ensuring their comfort and safety throughout the journey.
Who Requires a Companion?
- Passengers with intellectual disabilities may prevent them from understanding or following safety instructions.
- Those with severe hearing and visual impairments, unable to communicate effectively with the crew.
- Individuals unable to perform essential actions, such as fastening a seatbelt, using oxygen masks, eating, accessing restrooms, or assisting in emergency evacuations.
Companion Requirements:
- The accompanying person must be a legally recognized adult, aged 18 or older, to ensure maturity and responsibility.
- For safety and effective assistance, the companion must only support one person with reduced mobility or a young child.
- To ensure clear communication and response in emergencies, the companion must not have visual or hearing impairments themselves.
- The companion must sit beside the assisted passenger and possess the physical ability to assist during emergency evacuations if required.
- Air Tahiti Nui Special Assistance for Medical Equipment and Medications:
If you are traveling with medications, syringes, or respiratory assistance devices, Air Tahiti special assistance has outlined clear guidelines and support measures to ensure your journey is smooth and compliant with international safety standards. Below is everything you need to know about traveling with medical equipment on Air Tahiti Nui.
Carrying Syringes On Board:
It is acceptable for travelers who need to bring syringes for personal medical use. Onboard, Air Tahiti Nui special assistance has specifically marked bins for the secure disposal of needles and syringes. Notifying the cabin crew as you board is crucial so they can help you dispose of these things appropriately. Please keep in mind that syringes and needles should never be thrown in unguarded containers or seat pockets, as this could endanger other people.
Medications Onboard:
When traveling with medications, passengers should be aware that cabin crew cannot accept or store human biological products such as blood bags or medications requiring special storage conditions. Travelers are encouraged to make prior arrangements for the appropriate care of such items during their flight.
In addition, if your medication involves using dry ice for cooling, each passenger is allowed up to 2.5 kg (5.51 lbs) of dry ice. The container must not be completely sealed—it must have a small vent to allow CO2 gas to escape safely.
Respiratory Assistance Devices:
Air Tahiti Nui’s special assistance team allows respiratory assistance devices such as portable oxygen concentrators (POCs) and continuous positive airway pressure devices (CPAPs) to be brought onboard free of charge, in addition to your regular baggage allowance. Passengers are advised to inform the airline at the time of booking in order to guarantee a flawless experience. This enables employees to add pertinent information to your reservation and verify device compatibility. For help, get in touch with your travel agent or the local Air Tahiti Nui agency.
Conditions for Transport:
- Medical Certificate: A certificate issued within 10 days of travel is required to accompany the device.
- Placement: Devices must be stored under the seat in front of you or kept on your person, in line with cabin safety rules.
- Seating Restrictions: Respiratory devices cannot be used in seats located at emergency exits.
- Size and Weight: Devices must comply with the airline’s carry-on size and weight requirements.
Use During Flight:
- Battery-Powered Devices:
- Devices must have FAA approval.
- Sufficient battery life is required for at least 1.5 times the total flight duration. It is wise to carry spare batteries to prevent any disruptions.
- Lithium batteries must meet Air Tahiti Nui’s transport guidelines as detailed on the “Regulated Baggage” page of their Baggage Policy.
- Devices must have FAA approval.
- Devices Requiring Power Outlets:
- Power outlets for medical devices are available only in Poerava Business and Moana Premium Classes.
- The electrical outlets provide up to 1A-140W, 110V/60Hz. If traveling in Moana Economy Class, you must rely on battery power as these seats do not offer electrical outlets.
- Power outlets for medical devices are available only in Poerava Business and Moana Premium Classes.
- Additional Precautions:
- Always charge your batteries before departure and bring extras to ensure uninterrupted device operation, as outlets may occasionally be deactivated.
- Always charge your batteries before departure and bring extras to ensure uninterrupted device operation, as outlets may occasionally be deactivated.
Authorized Device Models:
Here are some of the models approved by Air Tahiti Nui.
Authorized Portable Oxygen Concentrators (POCs):
- Inogen One G3/G4/G5
- Simply Go
- Solo
- Eclipse 5
- FreeStyle Comfort
- Enriched Membrane HC30M
Authorized CPAP Devices:
- ResMed Air Start 10
- ResMed AirSense 10 (all models)
- ResMed S9 Elite
- ResMed AirMini
- ResMed AirCurve 10 (all models)
- DreamStation PRO
- DreamStation AUTO
- DreamStation 2
- XT Fit
- Z2 Standard EZEX mini
- Lifeina Box
- Respironics CoughAssist E70
- Devilbiss 7314P-NE
- Nonin Avant 9600
If your device is not listed, it may still be eligible for onboard use. You must contact Air Tahiti Nui ahead of your flight with the device specifications for compliance review and approval.
How to Contact for Assistance?
For questions, device approvals, or to add special medical needs to your reservation, please contact your local Air Tahiti Nui office, their reservation service, or your travel agent. The airline’s staff is trained and ready to assist you in making your journey as safe and comfortable as possible.
- Special Assistance for Unaccompanied Children on Air Tahiti Nui
Air Tahiti Nui understands that traveling alone can be both exciting and daunting for young passengers. That’s why the airline offers a dedicated “Tiare Kids” program, specially designed to ensure a safe, enjoyable, and worry-free experience for children flying solo or in a different cabin class from their parents.
Who Is Eligible?
- The “Tiare Kids” service is mandatory for children aged 5 to 11 years old traveling alone.
- It is optional (upon request) for young travelers aged 12 to 17 years old on any Air Tahiti Nui-operated flight.
- Children flying in a different cabin class than their parents (even if on the same flight) are also considered unaccompanied and fall under this program.
Moreover, the service is only offered on Air Tahiti Nui-operated flights. It is unavailable if the child is connecting to another airline.
Booking Process:
Booking is easy but does require attention to detail:
- Tickets for unaccompanied minors can be purchased at Air Tahiti Nui commercial offices or through your travel agent.
- At the time of booking, inform the agent that your child will be traveling alone or in a different class.
- You must complete the mandatory Tiare Kids form when booking and bring it on departure day.
Additionally, check with the relevant embassies and consulates for any visa, transit, or entry requirements for your destination country. If your child resides in France or French Polynesia, an Authorization to Leave French Territory is legally required.
Service Costs:
Here are sample prices for the “Tiare Kids” service on key routes:
From | To | Price |
Papeete | Los Angeles | 11,000 XPF |
Papeete | Paris | 12,000 XPF |
Papeete | Auckland | 4,000 XPF |
Papeete | Narita | 16,000 XPF |
Papeete | Seattle | 16,000 XPF |
Seattle | Papeete | $150 USD |
Los Angeles | Papeete | $100 USD |
Paris | Los Angeles | €130 EUR |
At the Airport:
Parents or guardians must arrive 3 hours before departure and no later than 1 hour before take-off.
- After check-in, your child will receive a travel document folder with essential papers (passport, visas, tickets, forms).
- You’ll be informed about the pick-up time and meeting point where an Air Tahiti Nui agent will escort your child to the aircraft.
- Parents must remain at the airport until 30 minutes after take-off for added safety.
Cabin Notes:
- Poerava Business Class: children enjoy Business Class perks but do not have lounge access.
- Moana Premium Class: Priority check-in is provided.
Required Documents:
Here is what you need to carry:
- Flight ticket
- Passport
- Authorization to Leave Territory (AST)
- Immigration forms
- Visas (if applicable)
- Signed Tiare Kids form
- Copy of parent/legal guardian ID
In-Flight Experience:
During the flight, Air Tahiti Nui’s special assistance professional and caring cabin crew will ensure your child’s comfort, safety, and well-being.
Children will enjoy:
- A selection of movies, games, and music tailored to young travelers
- Assistance throughout the journey, ensuring an enjoyable and memorable trip
With the Tiare Kids service, parents can relax knowing that their children are in safe hands from check-in to arrival. Air Tahiti Nui warmly welcomes all young travelers on board!
Traveling with Pets and Service Animals on Air Tahiti Nui:
Below, you’ll find everything you need to know about transportation rules, conditions, applicable fees, and restrictions to help you prepare for your trip with confidence.
Does Air Tahiti Allow Pets in the Cabin?
Air Tahiti Nui welcomes vaccinated dogs and cats to travel in the cabin on select routes:
- Los Angeles – Paris
- Paris – Los Angeles
- Papeete – Los Angeles / Seattle
- Papeete – Paris
Pets must travel in an airline-approved pet carrier and comply with specific requirements.
Minimum Age Requirements:
Let us look into the age requirements needed to carry pets on board:
- For the U.S.:
- Cats must be at least 4 months old.
- Dogs must be at least 6 months old.
- For dogs entering the U.S., it’s vital to check the CDC regulations (especially those effective from August 1, 2024) concerning rabies-free and low-risk countries. French Polynesia, France, and the U.S. are not classified as high-risk.
- Cats must be at least 4 months old.
- Other Destinations:
- Cats and dogs must be at least 4 months old.
- Cats and dogs must be at least 4 months old.
Conditions for Acceptance and Cabin Transport:
- Vaccination: Only fully vaccinated cats and dogs are permitted.
- Identification:
- To the U.S.: Microchip required.
- To France: Microchip or legible tattoo (if applied prior to July 3, 2011).
- Other destinations: Microchip required.
- To the U.S.: Microchip required.
- Health & Entry Requirements: Passengers must comply with each country’s veterinary and customs requirements. It’s important to consult the appropriate authorities well in advance of your trip.
Pet Carrier & Weight Guidelines:
- Combined pet + carrier weight must not exceed 8 kg (17.6 lbs).
- The carrier must fit beneath the seat in front of you. Maximum carrier size: 40cm x 35cm x 20cm (15.7in x 13.7in x 7.9in).
- Only one carrier per passenger is allowed. Up to two small pets may be placed in the same carrier, provided they meet the size and weight restrictions and can comfortably move inside.
- Space is limited per flight — advance booking is strongly recommended.
- Other animal types: Please contact Air Tahiti Nui’s Cargo department for alternative transport solutions.
Required Documentation:
- Vaccination Records– up-to-date.
- Health Certificate– issued by a licensed veterinarian, including the animal’s weight, size, and breed. Submit this document to reservations within 48 hours of departure.
- Waiver of Responsibility-complete and present the signed form during check-in.
- Import Permit obtained from the destination country. The traveler is solely responsible for ensuring all entry requirements are met. Non-compliance may result in denied entry or return of the animal at the passenger’s expense.
Furthermore, if you are traveling to the United States, it is essential to stay updated on CDC guidelines regarding pet and service dog entry into the U.S. These rules can change without notice. Failure to comply with the latest standards may lead to denied boarding.
Transportation Fees (Per Flight Segment):
Route | Fee |
Los Angeles → Paris | $150 USD |
Paris → Los Angeles | €150 EUR |
Papeete → Los Angeles / Seattle | 14,000 XPF |
Papeete → Paris | 24,000 XPF |
Bonus for Rail Travel:
Pets travel free when using the SNCF Train + Air package (no pet ticket required) for connecting rail journeys in France.
- Traveling with Family and Children on Air Tahiti Nui:
Air Tahiti Nui’s special assistance service has a goal to make your journey as smooth and enjoyable as possible with a range of personalized services designed specifically for families and children. From special meals and comfort kits to stroller services and in-flight entertainment, we ensure your entire family experiences a comfortable, safe, and pleasant flight.
- Flying with Infants (Under 2 Years Old):
Traveling with a baby is seamless on Air Tahiti Nui. Infants under 2 years old receive a 90% discount on the adult fare when traveling on an adult’s lap, ensuring your baby stays close and secure. If you prefer, you may purchase a separate child fare seat and use an approved car seat, allowing your infant to travel safely beside you in either Moana Premium or Moana Economy class. With this option, your infant enjoys the same baggage allowance as an adult.
Approved Car Seats:
To ensure your child’s safety:
- Car seats must be forward-facing and secured with a seatbelt.
- They must comply with international safety standards such as ECE R44-03/04, ECE R129, TÜV/958-01/2001, CMVSS 213/213.1, FMVSS 213, or AS/NZS 1754/2013.
- Car seats must be in good condition and fit the aircraft seat dimensions.
Seats like rigid bar lower anchor models, booster seats, or baby carriers are not permitted. Additionally, travel devices such as JetKids BedBox or FlyAway Kids Bed are prohibited for safety reasons.
Bassinets On Board:
For extra comfort, free baby bassinets are available on request (subject to availability) in designated rows across Poerava Business, Moana Premium Economy, and Moana Economy classes. Suitable for infants under 14 kg and 75 cm tall, these bassinets provide a cozy space for your baby to rest during the flight. Early reservation is recommended to secure one.
Baby Comfort Kit:
Every family traveling with a baby receives a complimentary kit containing diapers, changing essentials, wipes, lotion, and a soft, cuddly toy, perfect for keeping your baby happy and comfortable on board.
- Traveling with Children (Ages 2 to 12):
As per Air Tahiti Nui’s special assistance program, children aged 2 to 12 must travel accompanied by an adult (minimum 18 years old, unless a parent or guardian) in the same cabin. Should your child be traveling alone, our dedicated unaccompanied minor (UM) service is available to ensure their safety and comfort.
In-Flight Entertainment and Meals:
To keep young travelers entertained, Air Tahiti Nui provides activity books, games, cartoons, and video games. Special children’s meals can also be pre-ordered at the time of booking or at least 48 hours prior to departure.
Baggage Allowance for Children:
Children with their own seat receive the same baggage allowance as adults. Babies traveling on an adult’s lap can check up to 10 kg of baggage and carry up to 3 kg onboard.
Strollers and Baby Equipment:
Parents can travel worry-free with their stroller, car seat, or bassinet. Each is transported free of charge in addition to standard baggage allowances. If you use your stroller in the airport, it will be collected at the boarding gate and returned either at the gate on arrival or at the baggage claim area, depending on the destination airport.
Kids Travel Kit:
To make the flight enjoyable for kids aged 3 to 7, Air Tahiti Nui provides a special activity kit. This fun-filled kit includes:
- A reusable drawstring bag
- An activity booklet featuring coloring pages, educational content on Polynesian wildlife, and eco-friendly tips
- Colored pencils
- Happy Families card game
- A simple strategy game
Designed to engage and entertain, this kit helps young travelers have a memorable and educational flight experience.
- Assistance for Special Meals on Air Tahiti Nui Flights:
Air Tahiti Nui special assistance team is committed to providing an enjoyable and comfortable travel experience for all passengers, including those with special dietary needs or religious meal preferences. To meet the diverse requirements of its travelers, the airline offers an extensive selection of special meal options.
How to Request a Special Meal?
On Air Tahiti Nui’s official website, passengers can conveniently request a special meal during the booking process. Alternatively, you can make arrangements through your travel agency or speak with their sales advisors. Orders must be placed at least 48 hours before your planned departure in order to ensure availability and adequate preparation.
Also Read: Middle East Airlines Wheelchair Assistance
Meal Options Available:
Here are the meal choices you will get on board.
Meals for Babies and Children:
- Baby Meal: These meals are made with baby jars to satisfy the dietary requirements of the youngest passengers and are intended for newborns up to one year old.
- Kids’ Meal: Tailored for younger palates, these meals are easier to consume and digest, and they are lighter than adult selections. They are appropriate for children ages 2 to 7.
Meals for Specific Medical Conditions:
- Low-Salt Meal: Prepared without added salt and with low sodium content, perfect for passengers managing blood pressure or heart conditions.
- Diabetic Meal: A fiber-rich meal with no added sugars, minimal fats, and no fried or breaded items, suitable for passengers with diabetes.
- Low-Fat Meal: Low in fat and cholesterol, this meal helps support passengers following heart-healthy or weight-management diets.
- Gluten-Free Meal: Carefully prepared to avoid gluten, suitable for passengers with gluten intolerance or celiac disease.
Vegetarian and Fish-Based Options:
- Vegan Meal: A completely plant-based option including vegetables, fruits, grains, and legumes, with no animal products, dairy, eggs, or honey.
- Vegetarian Lacto-Ovo Meal: Includes vegetables, fruits, grains, dairy products, eggs, and honey, excluding meat, poultry, fish, gelatin, and rennet.
- Vegetarian Hindu Meal: A flavorful vegetarian option inspired by Hindu culinary practices, typically influenced by Asian cuisine.
- Seafood Meal: A delightful option centered around fish, shellfish, mollusks, and other seafood.
Religious Meal Choices:
- Kosher Meal: Prepared according to Jewish dietary laws under rabbinical supervision. Note: from Papeete, only main courses are available—please contact the airline for details.
- Muslim Meal: Prepared following Islamic dietary laws, with all meats sourced from halal slaughter. No pork, pork products, or alcohol are used.
- Hindu Non-Vegetarian Meal: In line with Hindu dietary practices, these meals exclude beef and are prepared in accordance with cultural preferences
Rules for Allergy Devised By Air Tahiti Nui
Air Tahiti Nui special assistance team makes every effort to accommodate passengers’ dietary preferences and requirements; however, it cannot guarantee that in-flight meals are completely allergen-free. Cross-contamination may still occur during meal preparation or onboard service. If you have severe food allergies or specific dietary restrictions, it is strongly advised to bring your own suitable food for the flight.
Please note that onboard refrigeration and reheating facilities are not provided, so ensure your food is properly packed and stored for safe consumption during your journey. Passenger safety and comfort remain a top priority.
Conclusion:
Air Tahiti Nui demonstrates a commitment to facilitating travel for passengers requiring wheelchairs and special assistance by offering a range of services from airport mobility support to in-flight provisions. To ensure a smooth and comfortable journey and take full advantage of Air Tahiti’s wheelchair assistance services, individuals with specific needs should inform Air Tahiti Nui at the time of booking, and ideally at least 48 hours before departure, about the nature of their disability, equipment specifications, and any required assistance. This early notification allows the airline to make the necessary arrangements, ultimately enhancing the travel experience for those needing extra support.
FAQs:
It’s highly recommended to inform Air Tahiti Nui about your need for wheelchair assistance at the time of booking your flight. This allows them to make the necessary arrangements. You can do this by contacting their reservations department or customer service. If you haven’t done so during booking, inform the check-in staff at the airport.
Manual foldable wheelchairs may be permitted for free if you can stow them in the space overhead. If not, they will be transported in the hold free of charge. Electric wheelchairs generally need to be checked in as baggage.
No. Air Tahiti Nui transports wheelchairs, mobility aids, and necessary medical equipment free of charge in addition to the regular baggage allowance.
Yes. Air Tahiti Nui provides onboard wheelchairs (WCOB) for cabin mobility, along with accessible toilets for passengers with reduced mobility.
Batteries must comply with safety guidelines—dry or lithium batteries can stay attached if properly secured, while wet batteries need special handling.
Yes. Air Tahiti Nui’s trained crew assists passengers with visual and hearing impairments, including guidance, seat orientation, and communication of safety information.
Yes. If you are up to 6 months pregnant, no medical certificate is required. However, it is advisable to consult your doctor before flying.
Yes. Passengers who request wheelchair assistance receive priority pre-boarding and prompt return of mobility equipment upon arrival.