Fiji Airways remains devoted to providing each and every passenger with outstanding service, with a special focus on those who need assistance with their mobility. To ensure that passengers with mobility issues have a smooth and comfortable journey, the airline provides dependable and considerate wheelchair assistance. Every aspect of your journey will be made secure, comfortable, and accommodating by trained staff members. You may travel with confidence knowing that Fiji Airways’ wheelchair assistance team is working to satisfy your needs with professionalism and care, regardless of whether you require the airline to provide you with a wheelchair or are planning to carry your own assistive devices.
Your Guide to Fiji Airways Wheelchair Assistance:
With Fiji Airways’ wheelchair assistance, you will experience smooth and safe travel. The airline provides comprehensive wheelchair and mobility assistance services to ensure that every traveler can journey comfortably and with confidence.
Steps to Request Wheelchair Assistance:
When booking a flight, passengers can easily request wheelchair assistance, which streamlines and reduces stress. By going to the “Manage My Bookings” area under passenger details, you can quickly examine and confirm the help details at any moment after making the request.
This enables passengers to make sure that their particular mobility requirements are precisely recorded and set up well in advance of their journey. Passengers can have a more enjoyable airport experience when everything is ready ahead of time, knowing that the assistance they need will be there when they need it.
Tips for Traveling with Your Personal Mobility Aid:
For travelers using personal wheelchairs or other mobility aids, Fiji Airways provides exceptional service, making their trip as easy and hassle-free as possible.
The airline’s dedication to accessibility is demonstrated by the fact that certain products are transported as priority baggage at no cost.
Apart from the standard baggage allowance, passengers may check a maximum of two mobility equipment absolutely free of cost. Unless it can be carried upright in free-wheel mode, each item should weigh no more than 32 kg.
Any equipment that weighs more than these limits will have to be transported as freight, which will incur additional fees. Furthermore, the number of mobility aids permitted on flights to and from the United States is unlimited, and they are not counted against the usual baggage limitations.
- Special Consideration at Cassidy International Airport (CXI):
At Cassidy International Airport in Kiribati, travelers should be aware that the airport does not feature aerobridges or high-lift equipment for boarding and deplaning. Instead, passengers access the aircraft using mobile staircases. However, assistance is readily available to ensure a safe and comfortable experience for all. Fiji Airways’ wheelchair assistance trained staff are available to support passengers who can walk but require extra help, and they also provide specialized boarding wheelchairs for those with limited mobility. The team ensures that every passenger receives the appropriate assistance throughout the boarding process.
Guidelines for Size and Space Accommodation:
Fiji Airways strives to accommodate mobility aids on all aircraft. However, it is important to ensure that your equipment fits through the cargo doors:
| Aircraft Type | Width | Height |
| A350-900 | 2.34 m (92 in) | 1.62 m (64 in) |
| A330-200/300 | 2.38 m (93.5 in) | 1.65 m (65 in) |
| B737MAX/NG | 1.22 m (48 in) | 0.86 m (34 in) |
| ATR 42/72-600 | 0.70 m (27.56 in) | 1.65 m (65 in) |
| DHC 6-400 | 0.75 m (29.7 in) | 0.69 m (27.2 in) |
If the weight or size of your mobility aid exceeds aircraft limits or violates safety standards, Fiji Airways may not be able to transport it. To avoid issues, it is recommended that passengers whose equipment weighs more than 50 kg arrive at the airport at least three hours prior to departure for early check-in. You can also contact Fiji Airways’ Accessibility Coordinator at accessible@fijiairways.com or +679 224 9176 for personalized assistance and guidance.
Disassembly of Battery-Operated Wheelchair:
Fiji Airways wheelchair assistance provides secure packaging, cautious dismantling, and reassembly when needed to guarantee the safe handling of mobility aids. Passengers are requested to supply comprehensive instructions and any necessary equipment to help with this process.
It is crucial to let the airline know about battery-operated wheelchairs at least seven days before departure so that they may make the required arrangements for safe transportation. To adhere to safety rules, some battery types, such as lithium-ion, might need to be taken out and packaged separately. Fiji Airways ensures the safe and effective transportation of mobility equipment by arranging these things beforehand.
Handling of Damaged or Lost Mobility Aids:
Fiji Airways wheelchair assistance places great importance on the safe handling of mobility aids, understanding their vital role for passengers with disabilities. The airline assumes full responsibility and provides a temporary replacement as soon as possible to guarantee the least amount of inconvenience in the unlikely event that mobility assistance is lost or destroyed while traveling.
Fiji Airways compensation isn’t restricted to international standards. In case the gadget is lost or destroyed, they will go a step ahead in replacing the same with a similar model. In keeping with their mission to provide accessible and courteous travel for everyone, the airline is committed to finding a quick, humane, and cost-free solution to these problems.
Carrying Other Assistive Devices:
In addition to providing wheelchair services, Fiji Airways allows passengers with disabilities to carry small personal assistive devices onboard. These may include items such as canes, crutches, communication aids, orthotic devices, and portable oxygen concentrators. The airline is committed to accommodating passengers’ individual needs to ensure a safe and comfortable journey. However, the use of these devices must comply with safety regulations and not pose a risk to public health or the well-being of others onboard.
Fiji Airways Special Assistance: Ensuring Accessible and Comfortable Travel for All
Fiji Airways’ special assistance program is dedicated to offering inclusive, accessible, and comfortable air travel for all passengers, especially those with disabilities or specific needs. Guided by its Group Accessibility Statement, Fiji Airways continually strives to eliminate barriers and create equitable experiences, both on the ground and in the air. Whether you require wheelchair service, assistance for visual or hearing impairments, or have other mobility or medical needs, the airline provides thoughtful support throughout your journey.
How to Request Special Assistance?
Fiji Airways special assistance suggests that passengers needing special assistance, such as wheelchair services, support for mobility devices, or traveling with a service animal, to make arrangements as early as possible. Ideally, requests should be submitted during the booking process or no later than 48 hours before departure.
Requests can be made via email at accessible@fijiairways.com, by phone at +679 224 9176, or through regional contact numbers:
- Fiji: +679 672 0888 / +679 330 4388
- Australia: 13 3454 (13 FIJI)
- New Zealand: 0800 800 178
- Canada/USA: 1 800 227 4446
- Hong Kong: +852 2571 8005
- Singapore: 800 852 3666
Additionally, passengers can visit the “Manage Your Booking” portal to request special meals, wheelchair assistance, or seat selection.
- Special Assistance for Passengers with Visual or Hearing Impairments
Fiji Airways’ special assistance team offers dedicated services for passengers with visual or hearing challenges to ensure a smooth and enjoyable journey.
For Visually Impaired Paasengers (Blind or with Low Vision):
- Pre-boarding upon request to locate seats and stow carry-on items (arrive at the gate at least 30 minutes before boarding time).
- Descriptions of the aircraft layout, seat controls, exits, and lavatory locations.
- Verbal descriptions of meal and beverage options, with assistance in unwrapping food and drinks.
- Guidance to and from lavatories (note: cabin crew cannot assist inside lavatories-passengers may need a support person if such assistance is required).
- Individual safety briefings before takeoff.
For Deaf or Hard of Hearing Passengers:
- Pre-flight individual safety briefings.
- Verbal communication of all onboard announcements and services.
- In-flight entertainment includes closed captioning if supported by the content
For safety reasons, passengers needing special assistance and their support companions may not be seated in exit rows.
- Special Assistance for Those with Medical Conditions:
For those with medical queries or needing in-flight medical assistance-such as arranging for a stretcher, or needing to secure medical clearance before your journey, Fiji Airways is ready to help. You can contact the airline by emailing medical@fijiairways.com or by calling one of the phone numbers provided on their website Fiji Airways.
Additionally, you will need to download and complete the Medical Information Form (MEDIF), which must be signed by your attending physician. The completed form, along with any applicable fees, must be submitted to Fiji Airways well in advance of your travel to ensure proper arrangements are made.
- Respiratory Devices and Oxygen:
Fiji Airways is prepared to assist if you need oxygen on board or must travel with a respiratory device. Travelers are required to get in touch with the airline ahead of time by contacting medical@fijiairways.com via email or by calling the numbers listed on their website. A Medical Information Form (MEDIF), which must be filled out and signed by your attending physician, is also required. Before your flight, you must give the airline this form and the relevant fee. Making preparations in advance guarantees that everything is set up, enabling you to travel with your medical equipment in safety and comfort.
- Non-Visible Disabilities:
Fiji Airways’ internationally acclaimed Hidden Disabilities Sunflower program assists passengers with invisible disabilities. By voluntarily wearing the sunflower sign, you can alert airport and airline workers that you might need more assistance, tolerance, or understanding. Passengers with invisible conditions will soon be able to discreetly express their demands at Nadi and Nausori airports thanks to this initiative. Fiji Airways is dedicated to fostering a more welcoming and compassionate atmosphere for all passengers. For more on the program’s launch and how to get involved in this helpful initiative, follow their official channels.
- Assistance for Service Animal:
Passengers with impairments who depend on service animals will be accommodated by Fiji Airways special assistance program. The airline will provide assistance to those with impairments through service dogs upon request. Passengers must submit their request and the necessary information or paperwork at least 48 hours before departure in order to guarantee smooth travel arrangements. In order to provide Fiji Airways enough time to assess and process the request and make sure all essential arrangements are made for the passenger’s and their service dog’s comfort and safety, this window must encompass at least one full working day. Passengers should also complete all forms needed to carry service animals onboard. tFiji Airways does not accept emotional support animals.
- Special Assistance for Allergies:
Fiji Airways makes every effort to assist passengers with severe allergies, though it cannot guarantee an allergen-free environment onboard.
Passengers with allergies resulting in a disability may request a buffer zone around their seat by contacting the airline at least 48 hours prior to departure, including one full business day.
While Fiji Airways strives to accommodate such requests, it is not responsible for peanuts or allergens brought onboard by other passengers, or for any residue that may remain after cleaning. Cabin crew will brief passengers seated in the buffer zone and ask them to avoid using or consuming products containing the allergen.
Fiji Airways cannot create a buffer zone in he entire aircraft. Neither can they make an announcement in general to intimate passengers about those onboard suffering from allergies. Additionally, passengers may request early boarding to clean their seat area by arriving at the gate at least 30 minutes before boarding.
- Special Seating Option:
Fiji Airways is dedicated to giving travelers with disabilities a comfortable and accessible travel experience. The airline will provide seats that are specifically designed to accommodate each passenger’s accessibility needs if a request is received at least 48 hours before the planned departure.
For Fiji Airways to assign seats that best meet their needs, passengers with disabilities are urged to express their preferred seating arrangements. Additionally, in certain circumstances, the airline will offer neighboring seats. These include situations where a passenger’s condition requires them to travel with a support person, when a service dog’s size dictates greater floor space, or when a disability calls for more than one seat.
Fiji Airways guarantees all customers who require special assistance a respectful, secure, and affordable travel experience by providing adaptable seating arrangements.
Read Also: Air Senegal Wheelchair Assistance
- Travelling with a support person:
Fiji Airways is dedicated to making sure that travelers with disabilities who need a support person’s help have a safe and comfortable flight.
As a passenger with a handicap requests adjacent seats, the airline will place the support person next to them, as required by the nature of the disability, as long as the request is made at least 48 hours before departure.
Such seating will not be available in exit rows for safety concerns. The support person must be an independent, physically fit person who is at least eighteen years old and has a valid Fiji Airways ticket for the same flight. They must possess the mental and physical capacity to handle all of the passengers’ personal and physical demands without the need for further help from other travelers or Fiji Airways employees.
Conclusion:
Fiji Airways is committed to improving the comfort and accessibility of air travel for travelers with mobility issues or disabilities. The airline guarantees a courteous and easy journey with considerate wheelchair assistance, individualized care for passengers using mobility aids, and explicit instructions for the safe management of equipment. The skilled employees of Fiji Airways are dedicated to attending to each passenger’s specific needs with professionalism and consideration, from reservations in advance to in-flight assistance. You can count on Fiji Airways to ensure a smooth and comfortable journey, whether you are traveling with a service animal, your own wheelchair, or airline-provided equipment.
FAQs:
Yes, you can request wheelchair assistance during the booking process or later by contacting Fiji Airways via email at accessible@fijiairways.com, calling the relevant contact number, or using the “Manage My Booking” section on their website.
Travelers with disabilities will find Fiji welcoming and increasingly accessible. With improvements in infrastructure and inclusive tourism options, the islands are a fantastic destination where everyone can bask in the sun and soak in the local culture.
No. Fiji Airways transports up to two mobility aids free of charge in addition to your standard luggage allowance. Items over size or weight limits may need to be shipped as freight.
Fiji Airways offers boarding wheelchairs and assistance at the airport. Specialized equipment is also used at locations like Cassidy International Airport, where boarding via stairs is required.
Yes. However, you must inform the airline at least seven days before your flight. Some batteries, such as lithium-ion, may need to be removed and packed separately to comply with safety regulations.
In the rare event your mobility device is lost or damaged, Fiji Airways will provide a temporary replacement and work to repair or replace the device as quickly as possible, beyond international compensation limits.
Yes. Items such as canes, crutches, portable oxygen concentrators, and communication aids are allowed on board, provided they meet safety requirements. You should notify the airline in advance to ensure smooth handling.
Deaf or hard-of-hearing passengers receive individual safety briefings and verbal communication of onboard announcements. In-flight entertainment with closed captions is available where supported.
You must contact Fiji Airways in advance via medical@fijiairways.com or phone, and submit a completed and signed MEDIF (Medical Information Form) along with any required fees.
Yes. Fiji Airways supports the Hidden Disabilities Sunflower program, allowing passengers with invisible disabilities to discreetly signal their need for additional assistance at Nadi and Nausori airports.
