Experience a comfortable and trouble-free journey with AirAsia’s thoughtful wheelchair and special assistance services. Whether you’re traveling with a disability, limited mobility, or require extra support, AirAsia is committed to making your flight experience smooth and dignified. You can request wheelchair assistance during booking or up to four hours before departure, ensuring help is ready when needed.
The airline provides priority check-in, expedited security clearance, and priority boarding to enhance comfort and convenience. AirAsia’s wheelchair assistance service provides compassionate help from the terminal to the aircraft and throughout the flight. With dedicated in-flight support and accessibility-friendly practices, AirAsia ensures every passenger travels in comfort, safety, and confidence.
Explain AirAsia Wheelchair Assistance In Details:
AirAsia wheelchair assistance is committed to providing a comfortable and safe travel experience for passengers with reduced mobility. To support this commitment, the airline offers wheelchair assistance services that can be pre-booked during ticket reservation or added later via the “Purchases” section, at least 4 hours before your flight’s scheduled departure. Pre-booking is strongly encouraged, as availability is limited and failure to do so may result in the service being unavailable upon your arrival at the airport.
How to Book Wheelchair Assistance On An AirAsia Flight?
Booking wheelchair assistance with AirAsia is a simple process:
- During booking:
While selecting your flight, choose “YES” when prompted about needing special assistance. This enables the wheelchair service option to appear under the Add-ons section on the Traveler Details page, allowing you to conveniently request the service during your booking process.
- After booking:
Log in to your account and navigate to the Purchases section. Click on “Add-ons” and select “Wheelchair Service” to request assistance. This can be done up to 4 hours before your scheduled flight departure for a smooth travel experience.
What are the Charges For Booking A Wheelchair On An AirAsia Flight?
AirAsia applies a fee for wheelchair assistance services, which includes support at both the departure and arrival airports. However, in certain sectors where the service is provided free of charge, no fee will be imposed. The charges vary depending on the route and may change, so passengers are encouraged to review the most recent “Fees and Charges Schedule” on the official AirAsia website before traveling.
For Fly-Thru or connecting flights, if wheelchair service is complimentary on one segment, travelers will only be charged for the segment where the service is not free. This ensures transparency and clarity in pricing.
Free Service for OKU/Disability Card Holders:
Passengers who hold a valid OKU (Orang Kurang Upaya) or Disability Card are entitled to complimentary wheelchair assistance, meaning they are fully exempt from any service charges typically associated with mobility support.
- During the booking process, make sure to enter your valid OKU or Disability Card number in the add-ons section to initiate the automatic eligibility check for free AirAsia wheelchair assistance service.
- Once a valid OKU or Disability Card number is submitted, the system will verify it instantly, and if approved, the standard wheelchair service fee will be automatically waived without requiring any manual confirmation.
- At the airport, you are required to show your original OKU or Disability Card at the check-in counter. If you cannot provide it, the standard wheelchair assistance fee will be added to your booking.
Check-in Requirement for Wheelchair Users:
For the safety and well-being of all travelers, passengers who require wheelchair assistance must complete their check-in process directly at the airport. Online or self-service kiosk check-in wheelchairs at the airport are not permitted for these bookings; however, proper support and coordination from airline staff are required.
What are the Rules of Limited Wheelchair Slots per AirAsia Flight?
To ensure safety and operational efficiency, AirAsia restricts the number of wheelchair passengers per flight:
- AirAsia X (long-haul):
A maximum of 8 passengers requiring wheelchair assistance are allowed per flight, with no more than 4 passengers being quadriplegic, ensuring onboard safety and adequate support for all travelers.
- AirAsia (short-haul):
Short-haul flights accommodate up to 4 passengers with reduced mobility, including a limit of 2 quadriplegic passengers, to maintain proper care standards and comply with safety regulations during the journey.
Furthermore, passengers with reduced mobility include individuals who are quadriplegic, meaning they experience paralysis in all four limbs, or paraplegic, who are paralyzed from the waist down, requiring special care during air travel.
If your selected flight has already reached its maximum wheelchair service capacity, the booking system will notify you and suggest choosing a different flight or proceeding without requesting special assistance.
How Can AirAsia Assist?
For personalized assistance, AirAsia’s special assistance team offers support through Bo, its virtual assistant on the AirAsia MOVE website or app. To access help:
Chat with Bo:
Start a conversation with Bo, AirAsia’s virtual assistant, available on the website or app for instant customer support.
Select ‘AirAsia Flights’:
From the chat menu, choose the ‘AirAsia Flights’ option to manage or modify existing flight bookings conveniently.
Tap ‘Booking Changes’:
Next, select the ‘Booking Changes’ feature to update your reservation, including seat selection, meals, and accessibility services.
Choose ‘Add-ons’:
Within the booking changes menu, tap on ‘Add-ons’ to explore extra services available for your flight.
Click on ‘Wheelchair Assistance’ and follow the prompts:
Select ‘Wheelchair Assistance’ from the add-on list and complete the steps to submit your special assistance request.
AirAsia Special Assistance for Students, Seniors, and Persons with Disabilities:
AirAsia special assistance is committed to making air travel accessible and convenient for all its passengers, including those with special needs or entitled to government-mandated discounts. Although the airline generally does not offer special fares for senior citizens, students, or children, there are specific regional discounts and e-voucher programs that cater to select groups, particularly in Malaysia and the Philippines.
No General Special Fares for Children, Students, or Seniors:
AirAsia does not offer standard discounted fares for senior citizens, children, or students on most of its routes. The airline maintains a uniform pricing structure for all passengers, with no special concessions in these categories, unless specifically mentioned under regional promotions.
However, travelers flying with infants under the age of two are required to pay a separate infant fee. This charge is applicable per infant and varies depending on the route and destination. To understand the exact cost and conditions of this fee, passengers are encouraged to visit the Fees & Charges section on AirAsia’s official website before making a booking.
Senior Citizens and Persons with Disabilities (PWD) Discounts in the Philippines:
AirAsia Philippines honors the Senior Citizen Act and the CAB (Civil Aeronautics Board) Resolution, offering a 20% discount along with VAT exemption to Filipino senior citizens who are 60 and more than that and Persons with Disabilities (PWDs). This discount is valid on all domestic routes within the Philippines, ensuring inclusive access to affordable air travel.
Key guidelines for availing this benefit include:
- Applies only to regular fares. Discounted promo fares are excluded.
- Valid on bookings made via the AirAsia website, AirAsia MOVE app, or other authorized platforms.
- The passenger or their representative must make the booking.
- Eligible passengers must be Filipino citizens traveling within the Philippines.
- At the time of booking, the platform will automatically prompt a field to enter the senior or PWD ID when a qualifying age or nationality is detected.
- The ID must be presented at the airport check-in counter for verification.
AirAsia Special Assistance for Passengers with Medical Conditions:
The AirAsia Special Assistance team understands that unexpected health issues or medical procedures can interfere with travel plans. That’s why it offers unmatched assistance to help guests with medical concerns travel with confidence and peace of mind.
Can You Fly If You’re Sick?
As per AirAsia’s special assistance, you may still be able to fly even if you’re unwell. However, depending on the nature and severity of your condition, you might be required to present a medical certificate declaring you fit to travel. This helps ensure both your safety and that of your fellow passengers.
When Is a Medical Certificate Required?
AirAsia mandates a medical certificate if you’re suffering from certain infectious or serious conditions. This certificate must be issued no more than 10 days before your flight, and you’ll also need to sign a Limited Liability Statement during check-in confirming your fitness to travel.
Conditions that require a medical certificate include:
Here are some conditions where a medical certificate is needed:
- Chicken Pox: Travel allowed 5 days after the rash appears, however, the spots must be scabbed during your flight journey
- Measles, Mumps, and Rubella: Travel permitted 5 days after symptoms appear.
- Tuberculosis: Only allowed with proof of non-infectious status.
- Whooping Cough: After 5 days of antibiotics or 3 weeks after symptoms begin, if untreated.
For the safety of all, AirAsia reserves the right to deny boarding to guests with contagious or unmanaged chronic illnesses.
Illnesses That Do Not Require a Medical Certificate On AirAsia Flights:
Many stable, non-infectious conditions don’t require documentation, provided the guest is feeling well, and the condition has stabilized during the time of tavel. These include:
- Chronic Conditions: Paralysis, Parkinson’s, Multiple Sclerosis, Epilepsy (if seizure-free for 24 hours), and Diabetes.
- Common Ailments: Sunburn, insect bites, flu (once symptoms resolve), dengue fever, and hepatitis A, B, or C.
- Injuries: Minor cuts, pulled muscles, or twisted ankles.
- Cardiac & Surgical Recovery: If the medical event (such as a heart attack, stroke, or joint surgery) occurred more than 3 months prior, no certificate is needed as long as the passenger is stable and doesn’t require in-flight oxygen.
In the case of a heart attack, angioplasty, deep vein thrombosis, pulmonary embolism, chest, heart or abdomen surgery, joint replacement, or an amputation, no medical certificates are required provided the incident hapopened three months prior gto the date of flying, and the guest is stable, and well on the day of the flight.
Read Also: Kenya Airways Wheelchair Assistance
Traveling with Medical Devices On AirAsia Flights
Passengers needing Portable Electronic Medical Devices, such as an oxygen concentrator, must inform the airline in advance. You should make arrangements through AskBo (AirAsia’s virtual assistant) at least 48 hours before your flight to ensure all equipment complies with onboard safety regulations.
What If You’re Unable to Travel On AirAsia?
If your condition worsens and you cannot fly, you must contact AirAsia customer service to explore rebooking options or applicable fare conditions. Providing a medical certificate may help in deferring your travel.
Important Tips to Make Your Travel Easy On AirAsia Flights:
- Plan ahead: Contact AirAsia’s support team or AskBo early to arrange any necessary assistance.
- Documentation matters: For illnesses requiring proof of recovery, bring your medical certificate dated within 10 days of departure.
- Travel responsibly: Even if not required, it’s wise to consult your doctor before flying with any recent illness or health concern.
Conclusion:
AirAsia goes the extra mile to ensure that passengers with reduced mobility or special needs enjoy a dignified, stress-free travel experience. The airline maintains a high level of accessibility with wheelchair services that may be reserved in advance, priority check-in, and helpful in-flight assistance. With or without an OKU card, AirAsia’s helpful support staff is available at every stage of your journey, whether it is short- or long-haul. Passengers may travel with convenience, confidence, and peace of mind by making advance plans and using AirAsia’s digital resources, such as AskBo. Accessibility, safety, and care are at the core of every AirAsia experience.
FAQs:
Yes, AirAsia allows passengers to request wheelchair assistance during the initial flight booking or later through the “Purchases” section in their AirAsia account. This convenient option remains available up to four hours prior to your scheduled departure time, ensuring timely support.
Yes, wheelchair assistance typically carries a fee, unless you’re flying a route where the service is free or hold a valid OKU/Disability Card.
Passengers with a valid OKU (Orang Kurang Upaya) or Disability Card are entitled to free wheelchair service. They must enter their card details during booking and show the original at the airport.
No, passengers who need wheelchair assistance are required to check in directly at the airport counter. This ensures proper coordination with ground staff and prioritizes safety, allowing the airline to provide timely and appropriate support throughout the journey.
AirAsia accommodates up to 4 passengers requiring special assistance on short-haul flights, including a maximum of two quadriplegic travelers. For long-haul AirAsia X services, assistance is available for up to 8 passengers, with a limit of four quadriplegic individuals per flight, ensuring safe support.
Yes, AirAsia permits assistive equipment on board, but you must inform the airline at least 48 hours before departure via AskBo. Make sure the equipment complies with all airline safety regulations to be accepted for travel.
If you’re unwell, AirAsia may ask for a medical certificate to ensure safe travel. For serious or contagious illnesses, you must present proof of recovery and sign a Limited Liability Statement, or boarding could be denied.
It is advised that any able-bodied companion accompany someone with a visual or hearing impairment. However, they may travel unassisted if they can unfasten their seat belt, wear a life jacket, reach the emergency exit unsupported, can understand safety briefings on their own, feed themselves, use the restroom independently, and administer their medicines on their own.
