Kenya Airways Wheelchair Assistance

Kenya Airways is dedicated to offering all travelers, particularly those who need wheelchair assistance, a smooth, accessible travel experience. The airline provides extensive support services to guarantee comfort, safety, and ease throughout the trip because it understands the various mobility demands of its passengers. Beyond simple lodgings, Kenya Airways’ wheelchair assistance focuses on comprehensive service, reflecting its goal of making flight travel enjoyable and safe for everyone. 

You can travel by air without any hassle due to the committed team who are on hand to offer tailored assistance from check-in to boarding and arrival. By prioritizing accessibility, the airline ensures that passengers with mobility challenges can travel confidently and comfortably across its global network.

Overview of Kenya Airways Wheelchair Assistance:

Kenya Airways offers free wheelchair assistance to travelers with limited mobility. It is recommended that passengers use their 24-hour contact center, mobile device, WhatsApp, or the “Talk to us” function on their website to request this service at least 48 hours before travel.

They provide a variety of assistance options, such as full-time wheelchair support (WCHC), aid for passengers who can walk but require assistance with stairs (WCHR), and assistance for passengers who are unable to climb stairs but can walk short distances (WCHS). If you’re within size limits, personal folding wheelchairs can frequently be checked in, and the airline will provide wheelchairs at the airport.

If a passenger cannot maintain themselves, they must travel with a helping partner. Unless mandated by law, a safety aide is not necessarily needed on flights to and from the United States. To guarantee a seamless travel experience, it is essential to give comprehensive information about the necessary help.

How to Request Wheelchair Assistance with Kenya Airways?

If you need Kenya Airways’ wheelchair assistance, you may request the service at no cost by contacting the Kenya Airways Contact Center, available 24/7 for support and arrangements.

• Telphone: 

For general inquiries, speak directly with a customer service representative by calling the Kenya Airways customer service number at +254 734 104 747.

• Mobile: 

You can reach out conveniently from your mobile phone by dialing the airline’s direct mobile contact number: +254 711 024 747.

• WhatsApp: 

You can send a quick message via WhatsApp to +254 705 474 747 for fast, real-time customer support and assistance.

• Online:

For digital support, access the “Talk to Us” feature on the official airline website to chat with a representative instantly.

Guidelines for Bringing Your Wheelchair On Kenya Airways Flights

As per Kenya Airways’ wheelchair assistance, wheelchairs and other mobility devices are free of charge for passengers to carry with them. Manual wheelchairs that are dismountable or collapsible can be transported as hand luggage as long as they do not exceed the weight and size restrictions for each type of aircraft:

Aircraft Type	Max Dimensions (L x W x H)	Weight Limit
Boeing 787	152 cm x 139 cm x 149 cm (59.5 x 54.5 x 58.5 inches)	No weight limit
Boeing 737 (300/700/800)	112 cm x 113 cm x 85 cm (44 x 44.5 x 33 inches)	No weight limit
Embraer 190	120 cmx 100 cmx 70 cm (47 x 39 x 27.5 inches)	125 kg / 275.5 lbs

Wheelchairs that exceed the specified size or weight limits must be checked in as baggage. After completing check-in, passengers can access airport-provided wheelchairs to assist with mobility throughout the terminal.

Tips for Traveling Alone with Reduced Mobility On Kenya Airways:

Passengers with reduced mobility may travel alone if they are self-supporting, meaning they can:

• Eat and take medication unassisted:

Throughout the flight, passengers must be able to feed themselves and manage their medication without any help from the crew, including having their medicinal doses at the appointed times.

• Use the lavatory independently:

Travelers are required to enter, depart, and utilize the restroom on their own. The only assistance that cabin staff can provide is moving the onboard wheelchair to and from the restroom entrance; they cannot help inside within the restroom. .

Know your rights:

Furthermore, if a passenger is unable to perform essential tasks independently, a personal care attendant is generally required. However, for flights to or from the United States, U.S. law usually does not mandate a safety assistant unless necessary for safety, based on specific criteria under federal regulations.

Kenya Airways’ Group Travel Arrangements for Passengers with Reduced Mobility

Standard group management protocols will be used when managing groups of five or more passengers. Nonetheless, preparations will be taken in advance to guarantee the availability of additional ground equipment and support personnel, if needed. By applicable regulations, these rules will be put into effect, guaranteeing smooth and effective airport processing for larger groups.

• Support service providers must make sure groups of passengers with disabilities are accompanied by able-bodied attendants who can help them with all aspects of their journey, including boarding, in-flight procedures, and disembarking.

• Due to maturity, safety obligations, and experience factors, people under the age of eighteen are usually not allowed to work as attendants for passengers who need assistance.

• Depending on whether passengers have limited mobility and whether they can go to the airplane exits on their own in an emergency, different numbers of attendants are required. They need fewer caretakers if they can get out on their own. However, more attendants must be provided if help is required for a safe evacuation in order to guarantee that these passengers receive the care and direction they need.

• Escort staff will be given a complete briefing and information to make sure they know what to do in the event of an emergency while in flight. Because they are prepared, they can react quickly and efficiently, putting the safety of the passengers first and upholding order throughout the incident.

Your Special Assistance Options with Kenya Airways:

Kenya Airways prioritizes the safety and comfort of every passenger, particularly those with medical conditions or special needs. They offer extensive special assistance services to simplify air travel for individuals with health concerns. If you or a travel companion requires medical support, the following information is essential before your flight.

Declaring Medical Conditions:

Since the cabin environment are subject to change, Kenya Airways strongly advises passengers to disclose any medical conditions in advance. Doing so allows the airline to prepare and offer appropriate support for a safer travel experience.

If you need medical advice or assistance before travel, contact the medical team via:

Email: Doctors.KQ@kenya-airways.com

24-Hour Contact Centre:

Telephone: 

Contact Kenya Airways’ special assistance team directly through their official telephone line at +254 734 104 747 for professional assistance, inquiries, or support during regular business hours.

Mobile: 

Contact their mobile line at +254 – 711- 024 -747 for quick help, urgent requests, service updates, or personalized support from their friendly customer care team.

WhatsApp: 

Connect with Kenya Airways chat support and message them via WhatsApp at +254- 705 -474-747 for instant responses, document sharing, live updates, or convenient assistance on the go from their support staff.

Who Requires Medical Clearance to Fly?

Medical clearance is required if you:

• Recently experienced a major medical event (e.g., heart attack, stroke)
  
• Underwent surgery in the past two weeks
  
• Have heart or respiratory conditions
  
• Are affected by flying due to a medical issue
  
• Suffer from thrombophlebitis or have a past history of pulmonary embolism
  
• Have an unstable mental illness
  
• Cannot care for yourself during the flight
  
• Require a stretcher, extra legroom, or cannot sit upright
  
• Need oxygen, a ventilator, or a portable oxygen concentrator (POC)
  
• Intend to use battery-powered medical equipment in-flight (excluding CPAP machines)

If any of these conditions apply to you, please download and complete the MEDIF (Medical Information Form for Fitness to Fly). Make sure it is submitted at least 24 hours before departure to Doctors.KQ@kenya-airways.com or by using Kenya Airways’ special assistance contact number.

Explain the Passenger Medical Clearance Process:

You will receive a Passenger Medical Clearance (PMC) form upon approval of your request, which you must keep with you for verification purposes during your entire trip. Keep in mind;

• All sections of the MEDIF form must be filled out in English, properly signed by a physician, validated by a date, and stamped with credentials.

• Only seven days following the date of issuance is a completed MEDIF deemed valid; after that, a new medical form needs to be presented to travel.

• To make sure that your medical status is appropriately reviewed before to each flight segment, a fresh and distinct MEDIF is needed for your return trip.

• To guarantee safety and any changes to in-flight plans, you must notify the airline as soon as possible if your health significantly changes before departure.

• Requests for special ground services, such as onboard oxygen or ambulift assistance, must be made in advance; additional costs or charges may be paid as needed.

Fast-Track Pre-Flight Medical Assessment:

Kenya Airways passengers in Nairobi can benefit from fast-track clearance at the JKIA clinic. By scheduling an appointment, passengers can get the required health clearance and a pre-flight medical evaluation in as little as one working day, guaranteeing a hassle-free journey with few delays or issues at Jomo Kenyatta International Airport.

Important Information for Traveling with Medical Devices:

Kenya Airways supports passengers traveling with medical devices. Here’s what to know:

• To guarantee safe, authorized use during air travel, all medical devices must abide by IATA requirements and be declared to the airline beforehand.

• Dry-cell batteries are required for devices, and passengers must bring enough fully charged batteries to run them for 1.5 times the length of the flight.

• To avoid short circuits, overheating, or unintentional activation while in flight, all installed and extra batteries must be packaged in accordance with aviation safety rules.

• If a passenger has to use a ventilator while traveling, they must first complete a MEDIF form and obtain the airline’s medical team’s specific consent.

• To ensure constant and secure care, travelers who are ventilated must be accompanied by a competent medical practitioner who is able to manage their condition during the journey.

Portable Oxygen Concentrators (POCs) On Kenya Airways:

When bringing a battery-powered portable oxygen concentrator (POC) as cabin baggage without in-flight use, the battery must be removed and stored separately. This rule applies unless the device includes two separate safety features that effectively prevent it from turning on accidentally during the flight, ensuring compliance with airline safety regulations.

Oxygen on Board:

For travelers with a valid prescription, Kenya Airways provides medicinal oxygen on board; however, this service requires advance medical clearance. Unless exempted by appropriate regulatory conditions, passengers who require in-flight oxygen must typically be accompanied by a licensed medical escort. 

It is highly advised that travelers notify the airline’s medical staff well in advance to guarantee an easy and secure flight. This early notice helps to ensure the passenger’s comfort and well-being throughout the journey by enabling Kenya Airways to make all relevant arrangements and verify the availability of the necessary support.

Travel Insurance Recommendation By Kenya Airways:

Medical expenses vary greatly from one country to another. Kenya Airways strongly recommends getting comprehensive travel insurance to guard against unexpected medical expenses while abroad. This gives you financial stability and peace of mind during your international trip by guaranteeing that you are covered for medical emergencies.

Medication On Board:

Passengers are strongly advised to bring all essential medications in their carry-on baggage, along with a doctor’s prescription or a detailed letter explaining their medical requirements. This guarantees easy access and security inspections during the trip. Travelers should confirm their destination’s prescription requirements before departure to prevent any problems, as these regulations differ from one country to another. 

It is crucial to keep in mind that drugs cannot be refrigerated on the board; so if necessary, other preparations should be made. Additionally, to ensure appropriate support and adherence to safety procedures, passengers must contact the cabin crew in advance if they need to administer injections during the journey.

Stretcher and Mobility Assistance On Kenya Airways:

For travelers with restricted movement or those who are required to fly in a reclined posture for medical reasons, Kenya Airways offers stretcher services. Passengers must provide at least 48 hours’ notice before departure to reserve a stretcher. 

Medical Escort Services:

Kenya Airways offers specialized medical escort services for passengers who require professional medical care during their journey, such as those traveling on a stretcher or needing oxygen support. The airline’s committed medical staff, KQ Medical, coordinates these services to provide the utmost in comfort and safety throughout the flight. 

To give themselves enough time to make plans, passengers are encouraged to submit such requests at least 48 hours before their planned departure. The medical escort service, which is offered at an extra fee, is intended to meet certain health-related travel requirements by offering constant attention and support during the journey.

Lease of Medical Escort Equipment:

Kenya Airways allows passengers who require certain medical equipment on board to lease it. In order to arrange and confirm the required equipment before your journey, coordination with KQ Medical is crucial.

Medical Services and Facilitation Fees:

Kenya Airways provides a range of medical assistance services at a fee, applicable per one-way trip:

Service	Local Flights (USD)	International Flights (USD)
Airport Medical Review (MEDA)	10	20
Passenger Medical Clearance (PMC)	10	20
Ambulance Use – Airside	50	50
Ambulance Use – Landside	125	125
Oxygen – Per Bottle	250	250
Portable Oxygen Concentrator	TBA (based on distance)	TBA (based on distance)
Stretcher Services	TBA (based on route)	TBA (based on route)

You must remember that all medical services must be requested in advance and are available for a fee.

Kenya Airways’ Policy for Service Animals 

Kenya Airways permits the carriage of trained service dogs free of charge for passengers with disabilities. These dogs must be:

• Individually trained to assist with physical, psychiatric, sensory, or intellectual disabilities.
  
• Clearly defined as service dogs (SVAN), excluding emotional support, comfort, companionship animals, or those in training.

Key Conditions:

• Only one service dog is allowed per passenger.
  
• A maximum of one dog is allowed on narrow-body aircraft; up to two on wide-body aircraft.
  
• Dogs must be older than 4 months (unless otherwise required by law).
  
• Dogs must wear a harness and stay with the passenger at all times.
  
• Service dogs must behave appropriately in public and not require sanitizers or masks.
  

Emotional support animals not qualifying as service dogs may still be transported for a fee under regular pet policies.

Booking and Documentation Requirements:

Advance notice is crucial. Passengers must reserve special assistance services at least 48 hours before departure by contacting:
Telephone: +254 – 734 – 104 –  747 / +254 – 711-  024 – 747
WhatsApp: +254 – 705 – 474 – 747

For flights to or from the U.S., passengers must submit:

• U.S. DOT Service Animal Air Transportation Form
  
• U.S. DOT Relief Attestation Form

Travelers departing from JFK (New York) are encouraged to work with The Ark for assistance with documentation and animal handling.

All forms (including SVAN, MEDIF, and CDC-verified dog import forms) must be sent to Doctors.KQ@kenya-airways.com. These are only accepted on direct (non-stop) Kenya Airways flights, with no transfers provided for service animals.

Travel Conditions for Passengers and Service Dogs:

For non-U.S. flights, the following documentation is required:

Passenger Requirements:

• Approved Medical Information Form (MEDIF)
  
• A letter from the attending psychiatrist (for emotional support assistance only)
  

Service/Emotional Support Dog Requirements:

• Dog health certificate
  
• Import/export documents
  
• Veterinary certificate
  
• Dog training certificate

All documents must be valid within 1 year of the travel date.

Country-specific rules may apply, and it is the passenger’s responsibility to comply. Service and emotional support animals are not permitted in emergency exit rows.

U.S. DOT Support Contacts:

For travelers flying to/from the United States, support and information are available from the U.S. Department of Transportation:

• Hotline (Voice): 1-800-778-4838
  
• Hotline (TTY): 1-800-455-9880
  
• Consumer Protection Division: 202-366-2220 (Voice) | 202-366-0511 (TTY)
  
• Website: www.transportation.gov/airconsumer
  

The Airline Passengers with Disabilities Bill of Rights ensures accessible air travel for all individuals with disabilities on flights into or out of the U.S.

A Guide to Special Meal Services Onboard:

One of the standout services offered by Kenya Airways’ special assistance is the provision of special meals tailored to a wide range of requirements.

Religious Meal Options:

To respect diverse faith-based dietary practices, Kenya Airways offers several religious meal options:

• Hindu Meal (HNML): 

Prepared with ingredients such as lamb, poultry, fish, milk products, and spices, following Hindu customs.

• Kosher Meal (KSML): 

Prepared in strict accordance with Jewish dietary laws. Must be ordered at least 48 hours before departure and may not be available on all flights.

• Moslem Meal (MOML): 

Prepared with halal-certified ingredients in line with Islamic dietary laws.

• Vegetarian Jain Meal (VJML): 

A pure vegetarian meal made without root vegetables, meat, eggs, or dairy, prepared according to Jain customs.

Vegetarian Meals for All Lifestyles:

Kenya Airways offers a rich selection of vegetarian meals to suit different dietary choices:

• Asian/Hindu Vegetarian (AVML) – Spicy, protein- and nutrient-rich vegetarian dishes.
  
• Vegan Meal (VGML) – Contains no animal products or by-products.
  
• Raw Vegetarian Meal (RVML) – Made entirely with raw fruits and vegetables.
  
• Lacto-Ovo Vegetarian (VLML) – Includes dairy and eggs with no meat.
  
• Oriental Vegetarian (VOML) – Chinese-style vegetarian meals.
  
• Gluten-Free Vegetarian (GVML) – Safe for passengers with gluten intolerance.
  
• Bland Vegetarian (BVML) – Mild foods for digestive comfort.
  
• Diabetic Vegetarian (DVML) – Low in sugar, with high-fiber fruits and vegetables.
  
• Low Fat Vegetarian (FVML) – Supports heart health and weight control.
  
• Low Lactose Vegetarian (NVML) – Dairy-free with lactose-free alternatives.
  
• Low Salt Vegetarian (SVML) – Uses herbs and spices instead of salt.
  
• Child Vegetarian Meal (CVML) – Balanced and kid-friendly, designed for children ages 2–12.
  

Medical and Dietary Meals:

Passengers with health-related dietary restrictions can choose from the following:

• Gluten-Free Meal (GFML): Free from wheat, rye, oats, and barley.
  
• Bland Meal (BLML): Easy-to-digest foods for those with stomach sensitivities.
  
• Diabetic Meal (DBML): Low in sugar, includes lean protein and whole grains.
  
• Low-Fat Meal (LFML): Contains lean meats, high-fiber grains, and low-fat dairy.
  
• Low Lactose Meal (NLML): Excludes milk and lactose-containing ingredients.
  
• Low Salt Meal (LSML): Prepared without added salt, flavored with herbs and spices.
  

Meals for Children and Infants:

If you have young travelers, you needn’t worry, Kenya Airways has a host of meal options at hand: 

• Baby Meal (BBML): Strained fruits, vegetables, and meats for infants under 2 years. Parents are encouraged to bring foods their kids are familiar with. The crew will provide you with bottled water and even help in heating meals.
  
• Child Meal (CHML): Designed for kids aged 2–12, featuring soft, easy-to-eat, nutritious foods like carrot sticks, crackers, cheese, packaged food cups, and so on. Available on flights over four hours.
  

Other Special Meals:

Here are other special meals to keep in mind: 

• Fruit Platter (FPML): A selection of fresh, seasonal fruits without additives.
  
• Seafood Meal (SFML): Fish and seafood dishes, prepared to passenger preference.
  
• Special Meal (SPML): A customizable meal option for unique dietary requests.
  

Important Notes:

Here are some aspects to keep in mind: 

Meal Requests: 

Passengers are advised to place special meal requests at least 24 hours before departure.

How to Book:

Here are the procedures to book the meal online: 

• Online via the Book and Manage section of the Kenya Airways website
  
• Through the 24-hour call center at +254 711 024 747
  
• At any Kenya Airways sales office
  
• Via your travel agency
  

Nut Allergy Disclaimer: 

Kenya Airways cannot guarantee a nut-free environment. Passengers with severe nut allergies should consult their physician before flying and may bring their meals onboard.

Kenya Airways Special Assistance for Expectant Mothers:

Here’s how Kenya Airways’ special assistance ensures expectant mothers’ well-being during their journey:

Travel Guidelines for Expectant Mothers:

Kenya Airways observes specific travel restrictions to ensure passenger safety:

• Single Uncomplicated Pregnancies: A clearance certificate from a Kenya Airways doctor is required after 28 weeks. Travel is not permitted after 36 weeks.
  
• Multiple Uncomplicated Pregnancies: A clearance certificate is also needed after 28 weeks, with a travel cut-off at 32 weeks.
  
• Complicated Pregnancies: A clearance certificate is mandatory regardless of the pregnancy stage.

Pregnancy Travel Essentials:

When flying, a doctor’s letter can assist Kenya Airways’ medical team in assessing your fitness to travel. For flights to the U.S., this letter should be issued within 10 days of departure. Ensure that your return trip also falls within the allowed gestational limits (36 weeks for single and 32 weeks for multiple pregnancies).

To enhance your journey:

• Seat Selection: Choose seats with extra legroom for added comfort.
  
• Hydration and Snacks: Drink plenty of water and bring healthy snacks to stay energized.
  
• Carry-On Prep: Pack vital items like medications, a change of clothes, and personal essentials in your hand luggage.

Tips for a Comfortable Journey:

Kenya Airways encourages all pregnant passengers to take proactive steps to enhance their in-flight comfort:

• Dress Comfortably: Opt for loose, breathable clothing and supportive footwear.
  
• Move Around: Walking and light stretching help maintain circulation.
  
• Use Support Pillows: Adjust your seat and use available pillows for back and leg support.
  
• Plan Ahead: Arrive early at the airport to avoid unnecessary stress.
  

Staying Safe and Prepared:

Onboard, the cabin crew is trained to assist expectant mothers and ensure a smooth flight. Passengers should keep their seatbelts fastened when seated and notify the crew immediately if they experience any discomfort. Additionally,

• Know Your Destination: Research local medical facilities in advance.
  
• Travel Insurance: Consider coverage that includes medical emergencies for added peace of mind.
  

Download Medical Clearance Forms:

If your pregnancy requires a clearance certificate, Kenya Airways provides downloadable medical forms for your convenience. Submitting this documentation helps streamline your check-in and boarding experience.

Kenya Airways Special Assistance for Infants & Toddlers:

Kenya Airways’ special assistance team understands that traveling with infants and toddlers requires extra care, comfort, and consideration. That’s why they offer a range of services and special assistance to ensure families experience a safe and enjoyable journey from check-in to landing.

Travel Comfort for Families with Infants:

By providing essential conveniences for baby care, Kenya Airways’ special assistance service aims to make travel easier for families. Priority boarding is usually given to families with infants, allowing parents more time to settle in before regular boarding starts.

They provide extra-roomy bulkhead seating and the option to reserve a bassinet, which is available on some planes, to guarantee optimal comfort. To ensure availability, we advise reserving a bassinet at the time of booking or by contacting their customer support team.

If you have a shortage of diapers or wipes, the cabin crew can provide you with the same. Moreover, for your convenience, the Keny Airways flight attendants will also supply you with warm water to prepare your baby’s bottle. 

Enhanced Support and Services Onboard:

During the journey, Kenya Airways’ special assistance trained cabin crew is always there to help families. They are there to make your stay more pleasant, from putting away strollers to making bottles and suggesting kid-friendly entertainment.

In addition to providing special baby meals upon request for infants who have begun eating solid foods, they also provide family pre-boarding so you may get settled at your own speed. To guarantee that your child’s food is offered on board, please let us know in advance.

Moreover, to keep your child entertained, several airplanes have baby-friendly entertainment alternatives. To help you plan your journey with confidence, they also provide an explicit lap infant policy regarding age restrictions, baggage, and ticketing.

Infant-Friendly Amenities and Safety:

Kenya Airways’ special assistance team is aware that babies may experience discomfort from cabin pressure during takeoff and landing. In order to relieve ear pressure during these periods, their staff can provide practical advice, like feeding or using a pacifier.

Safety and cleanliness come first. Their flight attendants will assist you in safely securing your youngster during turbulence, and Kenya Airways maintains hygienic and well-equipped restrooms for infant care.

Additionally, they provide a welcoming environment on board where both employees are considerate of the needs of families. 

Kenya Airways Special Assistance for Unaccompanied Minors:

Kenya Airways Special Assistance offers a comprehensive Unaccompanied Minor service that ensures safety, comfort, and constant care from departure to arrival. Designed for children aged 5 to 14, and available upon request for those aged 15 to 17, this service is tailored to provide peace of mind for both parents and their children.

Age Requirements and Documentation: 

Unaccompanied minors between the ages of 5 and 14 are permitted on Kenya Airways flights. A parent or legal guardian must accompany children under the age of five. The Unaccompanied Minor Form must be filled out by parents or guardians, who must include important details about the child, their guardians, and the person who will be picking them up at the destination. For a seamless experience, this form guarantees that all procedures are followed.

Professional Support and Relevant Fees:

From reservation until arrival, a committed support staff oversees the entire procedure, guaranteeing precise data gathering and individualized oversight. Unaccompanied minors are subject to a service fee which isn’t charged at local routes like Nairobi (NBO), Mombasa (MBA), and Kisumu (KIS). Unaccompanied kids traveling in groups without an adult will be charged the usual cost; those traveling with an adult companion are subject to ordinary group policies.

Travel Planning and Check-In: 

To reduce young customers’ travel anxiety, Kenya Airways recommends scheduling non-stop or direct flights. Itineraries requiring overnight layovers are prohibited for unaccompanied minors. With staff support, the check-in procedure is expedited, guaranteeing that all documents are validated and the child is prepared for travel.

The unaccompanied minor service concludes at the international terminal, making transitions easier and guaranteeing the youngster is safely transferred for subsequent travel if the trip involves numerous airlines.

Gate-to-Gate Assistance and In-Flight Support: 

Kenya Airways special assistance helps the youngster get used to the airport environment by escorting them through security and to the departure gate as soon as the trip starts. The cabin crew offers attentive service while on board, helping with meals, entertainment, and any issues that may come up. Giving advance notice guarantees that appropriate meals are served if your child has special dietary requirements.

Read Also: Hainan Airlines Wheelchair Assistance

Comfort, Communication, and Pick-Up Procedure: 

During the journey, parents and guardians receive updates. Kenya Airways’ special assistance team keeps lines of communication open and updates everyone about any changes or flight status. For extra reassurance, kids are advised to provide objects that gives them comfort during the journey, like their favorite toy, or the blanket that they cling to bed. 

To guarantee an enjoyable and safe handover, the designated pick-up person should be at the destination well in advance of the planned arrival time. To facilitate smooth communication, contact details for guardians and pick-up individuals are kept on file.

Safety Procedures and the KOOLFLYERS Program: 

Kenya Airways employees receive extensive training to handle unforeseen circumstances and guarantee the safety of children at all times. In case of disruptions, predefined contingency plans are promptly implemented, and families are notified immediately.

Students using the KOOLFLYERS program must provide a membership card to use the unaccompanied minor service.

Conclusion:

Kenya Airways prioritizes accessible and inclusive travel by providing extensive wheelchair assistance and medical support for passengers with limited mobility. From check-in until arrival, they provide individualized care and customized solutions. Kenya Airways wheelchair and special assistance provides both free and paid services to guarantee safe and comfortable travel for both individuals and groups through proactive communication and expert medical coordination. By making advance plans and utilizing the airline’s easily accessible support channels, travelers with mobility or medical issues can guarantee a comfortable and secure trip.

FAQs: