Singapore Airlines Wheelchair Assistance

Air travel can sometimes create a complicated web of practical challenges for people with mobility impairments. It takes careful planning and reliable help to navigate airports, board and disembark aircraft, and maintain comfort during the trip. To help make flying a smooth and safe experience for everyone, this article explores the Singapore Airlines wheelchair assistance services. Singapore Airlines is renowned for its dedication to passenger comfort and accessibility, ensuring that its passengers experience ultimate comfort and convenience in the best possible way. 

Overview of Singapore Airlines Wheelchair Assistance:

Singapore Airlines’ wheelchair assistance ensures an enjoyable trip for passengers with mobility issues. This service can be requested at the time of flight booking or by getting in touch with their local office at least 48 hours before departure. You can request flights to or from the United States online.

Wheelchair assistance is provided by the airline at no additional cost. They offer help with flight transfers, boarding, and departure, and navigating the airport. If necessary, they can supply a wheelchair for the aircraft ramp. Even though wheelchair assistance at the airport is free, there may be extra costs if you are bringing your own manual or electric wheelchair because of possible storage needs. To guarantee an effortless and trouble-free journey, it is best to let the airline know about your particular requirements in advance.

Availability of Wheelchairs At Singapore Airlines During Flights:

Singapore Airlines ensures accessibility for all passengers by providing in-flight wheelchairs on all wide-body aircraft. 

According to Singapore Airlines’ wheelchair assistance, if your journey involves a narrow-body aircraft like the Boeing 737 series, it’s important to contact the airline in advance to request an in-flight wheelchair. 

The cabin crew is trained to assist with mobility needs, including helping passengers move between their seats and the lavatories. 

Staff members are not permitted to help with personal hygiene or feeding. They will also not assist with services inside the restroom. Nor will they provide medical assistance services. If you need this type of support, you should fly with a personal care assistant. 

Due to safety protocols, passengers who require wheelchair assistance are not permitted to sit in emergency exit row seats. It’s recommended to communicate your needs early to ensure a smooth and comfortable travel experience.

What are the Ground Assistance Services Provided by Singapore Airlines?

Singapore Airlines provides a dedicated meet-and-assist service to help passengers throughout their airport journey. At Singapore Changi Airport, wheelchairs are easily accessible at all information counters for departing, arriving, or transiting passengers. This ensures comfort and accessibility for those with mobility challenges or special assistance needs throughout their trip. 

Singapore Airlines’ wheelchair assistance helps passengers, from the time they arrive for check-in until they board their flight, ensuring a seamless experience.

How to Use Your Wheelchair or Mobility Aid On A Singapore Airlines Flight?

Personal mobility devices such as walkers, crutches, electric or manual wheelchairs, canes, or mobility scooters are allowed for passengers to use while traveling. These items will be safely stowed in the cargo hold at no extra cost and will not be counted toward your baggage allowance due to the aircraft cabin’s restricted space.

To ensure your device can be transported, refer to the cargo hold dimensions for your aircraft type. For example: 

• A350-900ULR: 1.65m x 0.85m x 0.70m (64.96” x 33.46” x 27.55”) -1500kg
• A350-900: 1.65m x 0.85m x 0.70m (64.96” x 33.46” x 27.55”)- 1500 kg
• A380: 2.47m x 0.65m x 0.60m (97.24” x 25.59” x 23.62”)- 2514 kg
• B737-800: 1.09m x 1.22m x 0.78m (42.91” x 48.03” x 30.70”)- 570 kg
• B737-8: 1.09m x 1.22m x 0.78m (42.91” x 48.03” x 30.70”)- 763 kg
• B777-300ER: 3.12m x 0.84m x 1.01m (122.83” x 33.07” x 39.76”)- 4080 kg
• B787-10: 2.41m x 0.89m x 1.11m (94.88” x 35.04” x 43.70”)- 2735 kg

Battery-powered devices must follow IATA regulations based on the battery type. To avoid short circuits, the terminals of all batteries must be insulated. Batteries need to be taken out before traveling in many situations, particularly for gadgets that fold up. These safety precautions assist in reducing the risk of fire and guarantee that lithium and other battery types are transported under international air transport regulations.

Specific Battery Type Regulations:

Here are some restrictions to follow with certain battery types: 

• Non-spillable Wet or Dry Cell:

For non-spillable wet/dry cell batteries that are non-collapsible or non-removable, the battery must stay within the device, attached securely to the mobility aid or wheelchair. 

Terminals must be insulated (e.g., taped) to prevent short circuits. The device should be turned off. Precautions have to be taken to prevent accidental activation. 

For collapsible or removable batteries, the battery must be removed, and the mobility aid may be checked in without restriction. The removed battery must have insulated terminals and be packed in a protective pouch, which must also be checked in with baggage.

• Spillable Wet:

If a wheelchair or mobility aid can be stowed upright, the battery must remain attached and securely installed. Terminals should be insulated (e.g., taped) to prevent short circuits, and the device must be switched off and protected from accidental activation.

If it cannot be stowed upright, the battery must be removed and placed in strong, leak-proof packaging for check-in. The mobility aid can then be checked in without restriction. The battery terminals must be insulated, upright in protective packaging, and surrounded by compatible absorbent material.

• Lithium:

Mobility aids must use UN38.3-certified lithium batteries that satisfy all UN Manual testing specifications. Uncertified batteries will not be accepted in devices. To avoid unintentional activation, non-removable batteries must stay in place, the device must be turned off, and the terminals must be insulated (such as taped). 

Watt-hour (Wh) limitations do not exist. To be transported as cabin baggage, detachable batteries need to be removed, insulated, and put in protective pouches. The maximum capacity of each battery is 300Wh. Batteries up to 300Wh or two up to 160Wh each may be carried in cabin baggage.

Singapore Airlines Special Assistance for Disabled Passengers:

Singapore Airlines doesn’t confine its services to wheelchair assistance only, there is more to it. Let us look at them in the section below: 

• Visually Impaired Passengers:

Singapore Airlines special assistance provides dedicated support for visually impaired passengers to ensure a safe and comfortable journey. To help passengers get acquainted with their seat area and the layout of the aircraft, staff members provide a personalized safety briefing and a meeting of orientation flight. 

Throughout the flight, this considerate treatment develops comfort and confidence. During mealtimes, additional support is offered, such as help with meal preparation and food identification. Throughout the journey, the team stays alert and is there to help when required. This commitment demonstrates Singapore Airlines’ emphasis on accessibility and its goal of providing everyone with a perfect journey.

• Hearing Impaired Passengers: 

The airline offers an in-flight safety video with sign language translation for passengers who are hard of hearing. This thoughtful feature guarantees that all passengers can comprehend crucial safety procedures both before and throughout the journey. The airline offers a more inclusive journey and improves accessibility by using sign language. The fact that safety information is provided in a manner that is specific to their needs ensures adherence to safety regulations and improves overall comfort and peace of mind for passengers with hearing impairments.

• Special Seating Arrangements:

Passengers who need specific seating arrangements are encouraged to request Singapore Airlines’ special assistance in advance. While Singapore Airlines will do its best to meet these requests, safety regulations limit the number of seats in emergency evacuation rows. Only passengers who fulfill certain regulatory conditions are eligible for these seats. 

Passengers can interact with airport ground staff directly or contact their local Singapore Airlines office to make a request. The best chance of finding a good seat and having a hassle-free, comfortable flight with Singapore Airlines is to make plans in advance.

How to Request Special Assistance On A Singapore Airlines Flight?

Passengers needing special assistance should contact their local Singapore Airlines office at least 48 hours before departure. This gives the airline ample time to make the required preparations. Requests can also be made online, particularly for services like wheelchair assistance, for people going to or from the United States. 

A smoother and comfortable trip is guaranteed when plans are made in advance. As part of its dedication to helping travelers with special requirements, Singapore Airlines advises early communication to guarantee that all necessary services are available well in advance of the trip.

Areas with Restrictions and Available Support:

Singapore Airlines’ special assistance aims to assist all travelers; however, some services may fall outside the range of support the airline is able to provide.

• Assistance with feeding
• Assistance with restroom use or personal hygiene
• Provision of medical services

Passengers needing help with these activities are advised to travel with a personal care assistant. In addition, passengers with sensory or cognitive disabilities may need to be accompanied by a personal safety assistant if an effective method of communication cannot be established for safety briefings.

Check-In Recommendations:

Passengers with disabilities are advised to check in two to three hours before their flight to allow ample time for assistance and ensure a smooth process through the airport before departure.

Singapore Airlines’ Assistance for Pregnant Women:

Singapore Airlines’ special assistance ensures a safe and comfortable flight for expecting mothers by offering extra services. If you’re pregnant, it’s important to consult your gynecologist before booking. 

• No medical certificate is needed until the 28th week of pregnancy, unless you are flying back after this time. 
• A medical certificate verifying your fitness to fly, the number of weeks you are pregnant, and the anticipated date of delivery is required starting at week 29. Within ten days before your first flight, this certificate needs to be issued. 
• If it’s an uncomplicated single pregnancy, women can fly for up to 36 weeks. For multiple pregnancies without any complications, women can fly for up to 32 weeks. 
• Air travel is prohibited for uncomplicated single pregnancy over 36 weeks and uncomplicated multiple pregnancy over 32 weeks. 
• Additionally, pregnant passengers are not permitted to sit on the emergency escape row due to flight safety laws. Be ready to provide your certificate at check-in if asked. These recommendations aid in ensuring the unborn child’s and mother’s safety while traveling.

Singapore Airlines Special Assistance: Travelling with Assistance Dogs

Singapore Airlines is committed to making travel accessible and comfortable for all passengers, including those with disabilities who rely on assistance dogs. The airline allows qualified assistance dogs to travel in the cabin on all flights, provided certain conditions and documentation requirements are met.

What Qualifies as an Assistance Dog?

Singapore Airlines recognizes assistance dogs that are specifically trained to perform tasks related to a passenger’s disability or medical condition. This includes guide dogs, hearing dogs, psychiatric service dogs, and mobility assistance dogs. Dogs offering only emotional support or companionship, as well as those still in training, are not considered assistance dogs under the airline’s policy.

Key Requirements for Flying With An Assistance Dog On A Singapore Airlines Flight:

Advance Notice

 Inform your local Singapore Airlines office at least 48 hours before departure.

Dog Behavior

The assistance dog must be at least 4 months old, trained to obey commands, behave appropriately in public, and not pose a safety risk to others.

In-Flight Guidelines

Here are some guidelines to follow in-flight. 

• Small dogs may sit on the passenger’s lap if safe.
  
• Larger dogs must sit on the cabin floor in front of the seat.
  
• Dogs must be leashed, harnessed, or in a pet carrier at all times.
  
• A moisture-absorbent mat must be placed under the dog.
  
• Dogs may not occupy seats or obstruct aisles and exits.
  
• Disruptive behaviors such as barking, lunging, or biting may disqualify a dog from being recognized as an assistance animal.
  
• While muzzling is not generally required, passengers are encouraged to bring a muzzle, especially for restricted breeds.
  

Seats in emergency exit rows are not available for passengers with assistance dogs due to safety regulations.

• Required Documentation:

Documentation varies depending on your route:

Flights to/from India:

• No Objection Certificate (NOC) from AQCS
  
• Import license from DGFT
  
• Veterinary health certificate
  
• Transshipment license (if transiting Singapore)
  
• Rabies vaccination letter
  
• Proof of training
  
• Behavior documentation for restricted breeds
  
• Sanitation documentation for flights over 8 hours
  

Flights to/from the USA:

• US DOT Service Animal Air Transportation Form
  
• US DOT Service Animal Relief Attestation Form
  
• US Dog Import Declaration Form (if entering/transiting the USA)
  
• Veterinary health certificate
  
• Rabies vaccination letter
  
• Transshipment license (if transiting Singapore)
  

All Other Destinations:

• Import/export permits (as per destination)
  
• Veterinary health certificate
  
• Rabies vaccination letter
  
• Transshipment license (if transiting Singapore)
  
• Proof of training
  
• Behavior documentation (if restricted breed)
  
• Sanitation documentation for flights over 8 hours

Restricted Breeds:

Additional precautions and documentation are required for assistance dogs of certain breeds or their crosses, including:

• Akita
• Rottweiler
• Pit Bull types
• Doberman Pinscher
• Mastiffs (e.g., Bull Mastiff, Cane Corso)
• Shepherd Dogs (e.g., German Shepherd)
• Fila Brasileiro
• Dogo Argentino
• Tosa

These dogs must be muzzled and remain leashed and harnessed at all times.

Destination Restrictions:

Singapore Airlines cannot accommodate assistance dogs in the cabin on flights to or from the following locations due to local regulations:

• New Zealand (all destinations)
  
• Brunei (BWN)
  
• Bali (DPS)
  
• Dubai (DXB)
  
• Maldives (MLE)
  

For all other destinations, travelers are advised to check with the respective embassies or refer to the IATA Travel Centre for up-to-date regulations.

Stretcher Services On A Singapore Airlines Flight

Singapore Airlines special assistance has stretcher services in Economy Class on select aircraft for passengers who must remain reclined during the flight. The person must be accompanied by a certified escort and have a medical certificate stating their suitability for travel. If more oxygen is required, it is accessible. 

As soon as possible, no later than five working days before travel, contact Singapore Airlines to make plans for this service. It is highly advised to check in at least two to three hours before the trip. Please be aware that, except flights to or from Jeddah, Scoot-operated airlines do not offer stretcher services. To prevent service restrictions, make sure to review your entire itinerary in advance if it includes Scoot segments.

Supplementary Oxygen on board:

Singapore Airlines special assistance provides a Supplementary Oxygen Kit (SOK) on board, subject to the regulations of the departure and arrival countries. To secure the oxygen bottle, extra chairs might be needed, which would incur additional fees. More than one bottle can be required, depending on the flow rate and flight time. 

Get in touch with the airline at least five working days before departure to make preparations for this service. A medical certificate confirming the passenger’s fitness to travel without extraordinary medical support is also required. Travelers who use SOK are required to check in two to three hours before departure. It is not possible to assign seats in emergency exit rows. Passengers are advised not to use personal masks or bring their oxygen bottles on board the SOK for safety concerns.

Also Read: Japan Airlines Wheelchair Assistance

Special Assistance For Those Traveling with Children

For the comfort and safety of infants and children, here are some initiatives taken by Singapore Airlines: 

• If you have young children accompanying you, in such cases, you can choose standard seats absolutely free of charge. Seats in the emergency exit rows aren’t allowed though. However, this is available on a first-come, first-served basis. Passengers with infants may avail themselves of the bassinet seats, available only in the Premium Economy class of travel. 

• For those who have bought separate seats for their kids below three can carry a harness or a car seat onboard. Individuals purchasing separate seats for children can even bring an inflatable flight cushion or a convertible gadget that turns the child’s seat to a bed. 

• For children below two baby meal may be supplied on some flights. The same applies to kids between 2 and 12 years of age. Flights have provisions for an Asian meal, a vegetarian meal, and a Western meal. You must book the baby or child meal a minimum of 32 hours before your flight’s departure through their Manage Booking page. For Economy class flights from Singapore – Kuala Lumpur, no meals are served due to the short flight time. The child meals don’t contain bacon, ham, pork, or any pig by-products. 

• Children in the Business or First class get access to lounges depending on the cabin class they are entitled to. Parents traveling with children will also get the privilege of Priority Boarding. 

Need Help?

For urgent assistance or travel within 72 hours, you can use Singapore Airlines’ special assistance contact number provided on the official Singapore Airlines website. If your booking was made through a travel agent or partner airline, please reach out to them directly for changes or support.

Conclusion:

From booking to arrival, Singapore Airlines’ wheelchair assistance offers reliability and comfort to travelers with mobility issues. The airline goes above and beyond to meet special requirements with its trained staff, in-flight wheelchairs, individualized services for people with hearing or vision impairments, and clear protocols for passengers traveling with support dogs or mobility devices. Singapore Airlines guarantees that every traveler has a smooth, safe, and dignified journey by providing alternatives for planning, advice on battery laws, and a variety of ground and air support services.

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