TAP Air Portugal Wheelchair Assistance

If you or someone you’re traveling with needs wheelchair assistance with TAP Portugal, you‘re at the right place. This article explains the TAP Portugal Wheelchair Assistance process to make things easy and smooth. TAP Portugal prioritizes comfortable, safe, and accessible travel for all passengers, with a strong focus on those with reduced mobility. They provide customized wheelchair assistance at every stage of your trip, including baggage claim, boarding, departure, security, and check-in. Their highly qualified staff provides customized assistance, guaranteeing convenience and dignity. 

TAP Portugal’s dedication to customer satisfaction is demonstrated by their coordination with airport services, which ensures a smooth, enjoyable flight for all passengers in need of mobility assistance. Here is a brief overview of TAP Portugal’s wheelchair and special assistance services at length.

Overview of TAP Air Portugal Wheelchair Assistance:

When flying with TAP Air Portugal, you must request wheelchair assistance at least 48 hours before the departure of your journey. This gives the airline enough time to get the support ready for your specific mobility requirements. There are three methods to submit a request: through your travel agency, the TAP Contact Center, or by filling out the Special Assistance Form on TAP’s website. 

Passengers should specify their degree of mobility restriction and whether they plan to use an electric or manual wheelchair when they ask for help. Giving passengers with restricted mobility accurate information enables TAP to provide a smoother and enjoyable travel experience.

• Types of Wheelchair Assistance Available at TAP Air Portugal:

TAP Portugal provides three distinct wheelchair assistance levels, tailored to your specific mobility needs for a comfortable travel experience.

• To the gate:

TAP Portugal Air Wheelchair Assistance provides comfort at the airport for passengers requiring mobility assistance, ensuring they are comfortably and safely transported from the check-in area through security and all the way to the departure gate.

• To the aircraft door:

TAP Portugal provides additional assistance for passengers who are unable to walk long distances or climb stairs, guaranteeing an easy and accessible boarding experience for all passengers.

• To your seat on board:

TAP’s onboard wheelchair service, which helps passengers with severely restricted mobility get from the aircraft entry straight to their seat, ensures comfort and dignity for all passengers. However, you must keep in mind that the airline staff will not assist you with eating or any personal care needs. 

How to Travel with Your Wheelchair On A TAP Air Portugal flight?

As long as the airline is informed in advance, TAP Air Portugal will not charge passengers for the use of up to two personal wheelchairs. Passengers using electric wheelchairs must make sure the terminals are insulated to safety standards, the battery is disconnected, and the battery is securely safeguarded. 

While a manual wheelchair is provided at the check-in desk to let passengers move around the airport, electric wheelchairs are delivered in the aircraft hold. However, please be advised that not all airlines accept electric wheelchairs if your trip involves flights on TAP’s partner airlines. To prevent any hassle at the airport, it is highly advised that travelers verify wheelchair transport policies directly with the operating airline before departure.

• Explains Airport and In-Flight Assistance:

Here is what you should know about TAP Portugal’s wheelchair services at the airport and onboard. 

• At departure airports: 

Passengers must check in at least 2 hours before European flights and 3 hours before intercontinental flights. In Portugal, airport services are overseen by ANA – Aeroportos de Portugal through the “My Way” program, which ensures assistance and smooth travel experiences for all passengers, including those requiring special support or accessibility services.

• On board:

TAP Air Portugal’s wheelchair assistance team offers help with boarding, finding your seat, and providing essential flight information. However, they are not permitted to help with eating, moving around the cabin, or personal care tasks. Passengers requiring such support should travel with a companion or arrange for additional assistance in advance.

• Wheelchairs are available in aisles for passengers with restricted movement on long-haul flights. These specially made wheelchairs improve overall in-flight comfort and accessibility by facilitating safe and easy transportation to and from the restroom.

• Employees of the airline or airport help travelers depart, navigate border control, clear customs, and retrieve their luggage when they arrive or while traveling. For travelers in need of mobility aid, this support guarantees a stress-free, easy journey.

• Compliance with Accessibility Regulations:

TAP strictly adheres to EU Regulation 1107/2006 and U.S. non-discrimination laws for all flights to and from the United States. Passengers traveling to the U.S. can obtain relevant information and assistance at TAP service counters located in Lisbon, Porto, Newark, and Miami. Additionally, comprehensive details are available through the U.S. Department of Transportation, ensuring that all travelers are informed of their rights and receive equal treatment throughout their journey.

TAP Air Portugal Special Assistance Services:

TAP Air Portugal’s special assistance is dedicated to making sure that every traveler, including those with special needs, has a safe and comfortable trip. To meet the specific requirements of passengers with disabilities or medical conditions, the airline provides a broad range of assistance services. As long as requests are made at least 48 hours before departure, 

TAP offers complete assistance from the time of arrival at the airport until the final destination. An overview of the available help choices is provided here, along with important services for passengers who are deaf or visually impaired and those who are traveling with health-related issues.

Assistance for Visually Impaired Passengers:

For passengers who are blind or visually impaired, TAP offers specialized assistance that guarantees efficient support from check-in to boarding, in-flight instructions, airport navigation, and a safe disembarkation at the destination.

Who can benefit?

Any traveler with visual impairments, whether mild or severe, can benefit from TAP’s assistance services. Support is available for all degrees of vision loss to ensure a smoother, safer, and more comfortable journey.

How Does TAP Air Portugal Assist the Visually Impaired Passengers?

TAP Portugal provides assistance at the departure and destination airports, and even on board. Here is how:

1. When you reach the airport, head directly to the check-in desks for assistance. If you are at the Lisbon Airport, they have dedicated desks to serve customers needing special assistance. 
2. When onboard, the crew gives visually impaired passengers an individualized explanation about how they are positioned on the aircraft. These include details about the location of the toilets, how close they are to the doors, emergency exit information, and so on. They will even update passengers about the buttons to use for calling the cabin crew and the location of oxygen masks. 
3. The crew even helps with details on their entertainment system, and also goes on to explain the ingredients in the meal.
4. Passengers with visual impairment will also receive assistance in moving from their seats to the restroom if required. However, assistance inside the toilet isn’t provided. 
5. What’s more is that the safety instructions will be made available in Braille. In some flights, Braille is also used for toilet instructions and seat numbers, making things all the more convenient. 

How Do You Book Special Assistance?

It isn’t a mammoth task. You need to fill out the form on TAP Portugal’s official website or contact their helpline. You must let them know about your visual impairment degree and the kind of assistance needed. 

Assistance for Hearing Impaired Passengers:

Those who are hearing impaired will also get sufficient assistance from TAP Air Portugal, which in turn will help them commute conveniently across the airport. 

Who Will Benefit?

Those who are deaf or have hearing difficulties will get assistance throughout the trip from reaching the airport to arriving at their destination. Reach the airport with sufficient time in hand, and head towards the check-in desks. You may inform the staff that you require special assistance. 

How Does TAP Air Portugal Assist the Hearing  Impaired Passengers?

Here’s how they will help: 

• When onboard, you will get individual care from the cabin crew who will explain the safety practices at length. They will even explain the functioning of the oxygen masks and the buttons to call the crew. 
• If needed, they will assist you to the restroom, but not inside, though. 

How Do You Book Special Assistance?

The process is quite simple. You can fill out the form to request special assistance available on TAP Portugal’s official website. You may even contact their helpline number or agency if you have booked through a travel agent. You must notify them about your hearing impairment degree and the kind of assistance that you need. 

Traveling with a Service Animal on TAP Portugal?

Passengers traveling with a guide dog can do so freely, as long as they follow TAP’s service animal regulations. Full details and requirements are available on TAP’s official “Traveling with Service Animals” webpage.

TAP Portugal’s Support for Fearful Flyers:

TAP offers reassuring support, expert staff, and smooth services to create a calmer, safer flying experience for anxious passengers. They prioritize their passengers’ safety to the utmost, and constantly work towards improving their fleet. They have been ranked among the 25 airlines across the globe in terms of safety. Having said this, TAP Portugal gives you some important tips to stay calm and relaxed during your flight:

Before the trip:

• Avoid caffeine
  
• Check in online and choose a front-row seat
  
• Get sufficient rest and organize your documents
  

On the day:

• Wear comfortable clothing
  
• Eat a light meal
  
• Arrive early and practice deep breathing
  
• Inform the cabin crew about your fear
  

During the flight:

• Distract yourself with entertainment or conversation
  
• Understand that turbulence and engine noise are normal
  
• Trust in the highly trained flight crew—TAP has a top safety rating of 7/7 from AirlineRatings.

• Traveling on TAP Air Portugal with Medical Conditions:

TAP Air Portugal’s special assistance ensures safe travel for passengers with specific medical needs. If your condition is serious, you may need a Medical Authorization (MEDIF) from your physician.

When MEDIF is required

• For recent surgeries or hospitalizations
• In the case of respiratory, cardiac, or neurological conditions
• When there is a need for onboard oxygen or medical devices
• If you are traveling with a stretcher or require medical supervision

Submission Deadline:
Submit the MEDIF form at least 72 hours before travel to: medical.cases@tap.pt

Special Assistance Request:
Must be submitted separately at least 48 hours before your trip.

Once you send the request, a doctor from TAP will analyze the condition and let the passenger know if they are eligible to fly, alongside the conditions of travel. If you simultaneously require special assistance, then fill out the assistance request also.

• Traveling with Medication and Medical Devices
• If you are on medication for any underlying condition or traveling with a medical device, here is what to keep in mind: 

• Carry essential medications:

Always pack necessary medications in your carry-on bag, along with prescriptions, to ensure easy access during your flight and avoid issues if your checked baggage is delayed or lost.

• Bring enough medication for extra days, in case of delays:

Flight disruptions can happen, so carry additional doses of your medication to cover unexpected delays. This precaution ensures your health and treatment schedule remain uninterrupted during your travel.

• CPAP or Portable Oxygen Concentrators:

Medical devices such as CPAP machines or oxygen concentrators are allowed on TAP flights but must be approved in advance. You can contact the airline to complete the necessary documentation or clearance.

Also Read: Emirates Wheelchair Assistance

TAP Air Portugal’s Initiative Towards Allergy Management

If you are traveling on a TAP Air flight and have allergies towards certain things, here is what to make note of: 

• No allergen-free cabins:

TAP Air Portugal special assistance cannot ensure a completely allergen-free environment on board, as allergens like peanuts or pet dander may be present due to other passengers’ food or personal items.

• Request a “safe zone”:

Passengers with severe allergies can request a designated “safe zone” on the aircraft by notifying TAP at least 48 hours before departure, helping minimize allergen exposure during the flight.

• Rules for Children:

TAP requires that children with known allergies travel with a responsible adult who can manage their condition, ensuring the child’s safety and appropriate response in case of an allergic reaction.

• Mobility Assistance & Orthopedic Injuries:

Here are some aspects to consider: 

• Depending on how much room your medical condition requires, airlines may need additional seating if you have a cast or leg immobilization to guarantee your comfort and safety during the journey.

• The kind of aircraft, the airline’s particular policies, and the length of the journey can all affect the seating requirements for passengers with leg immobilization.

• Longer journeys or full-leg immobilization may necessitate Business Class accommodation or up to two extra seats for proper assistance, but for short flights, one extra seat might be sufficient to comfortably accommodate your leg.

• Stretcher and Oxygen Support:

Stretcher service on TAP Air Portugal must be arranged in advance. It requires coordination with ambulance services for both departure and arrival. A medical escort is mandatory to accompany the passenger throughout the flight. This ensures continuous medical supervision and support, complying with airline safety protocols for travelers needing extensive in-flight medical assistance.

If there is a connecting flight, then you have to pay for the ambulance transport to help you or the person concerned move from one plane to the other. Stretcher services are subject to availability and require prior authorization. The Business class doesn’t offer this service. 

TAP Air Portugal special assistance offers onboard oxygen cylinders for passengers who need supplemental oxygen during their flight. This service is available for an additional fee and includes adult-sized masks only. Infants and children under the age of two must bring their own appropriately sized pediatric oxygen masks to meet safety and health requirements while flying.

Travel Alone or with a Companion?

You must travel with a companion if you cannot:

• Fasten/unfasten a seatbelt:

If you are unable to securely fasten or unfasten your seatbelt on your own during takeoff, landing, or turbulence, you must be accompanied by someone who can assist you.

• Follow safety instructions:

Travelers who cannot comprehend or follow basic safety instructions from crew members during emergencies or normal procedures must have a companion present to ensure compliance and personal safety throughout the flight.

• Use the toilet independently:

Passengers who require TAP Air Portugal’s special assistance to access, enter, or use the aircraft lavatory must travel with a capable companion, as crew members cannot assist with personal hygiene or toileting needs onboard.

• Take medication without help:

If you are unable to manage, administer, or remember to take prescribed medications on your own, a travel companion is necessary to ensure timely and appropriate medical assistance during the flight.

• If self-sufficient, solo travel is allowed:

Independent travelers with medical conditions may fly alone if they can manage all personal needs and have proper documentation or clearance from a medical professional verifying their ability to travel safely without assistance.

Conclusion

TAP Air Portugal is committed to providing dignified, accessible, and personalized assistance for passengers with reduced mobility and special needs. Through TAP Air Portugal’s wheelchair and special assistance services, which include help during check-in, boarding, in-flight, and arrival, TAP guarantees an effortless journey from the time you seek assistance until you reach your destination. 

TAP’s inclusive policy and committed staff make sure that your journey is safe and comfortable, regardless of whether you require visual or emotional help, a wheelchair, a medical device, or a service animal. To fully benefit from TAP’s well-coordinated and empathetic support offers, just be sure to request services in advance.

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